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Publix, Deli Issues keep getting worse. I have been a loyal Publix customer since 1979 living in Cocoa, Brevard, Florida. I have a Kroger, Ingles, Food Lion and a great place called Wilkes Meat Market to shop. I have chosen Publix for years. I have shopped at the Matt Highway, Cumming, Forsyth store since the day it opened. Today ends that choice. We have had issues with the prepared subs and to-go items counter in this store many times in the past, and just looked over it and made other choices and purchased alternate items at the multiple food sources (especially Wilkes lunch options) available within yards of the store. Today, Sunday, March 22 around 12:15-12:30 just before the church crowd, I went to pick up a few sub sandwiches and a couple of grocery items. One clerk available at the sub side of the Deli area. No wait, I started my order. First item a whole, Ultimate Sub – Boars Head, with provolone cheese. The clerk informs me ” We are out of the Boars Heat meat for the Ultimate” I say that the Publix brand would be ok. He says “We are out of the Publix meat for the Ultimate” I ask if the Deli side could prep a set. He says “It will be 15 to 20 minutes before we can get the meats for the Ultimate sandwich. Asks if I want to wait. I informed him that it was pretty sad that the counter was not prepared for a lunch crowd. He just smirked and asked if I want to wait. I said no. I left. I went to Zaxby’s and got the sandwiches and items for my eldest son’s birthday lunch. I will go to Kroger to pickup the grocery items I needed. I called to an my way to Kroger and was informed that there was no manager available for another 15 to 20 minutes and the assistant manager would arrive. I am steamed. Mad. Disappointed. When I arrived at home. I called the store to get a number for SE Region Customer service and was told to look it up online. I cursed. (Apologies to the Customer Service lady) This is not the service and attitude I have grown accustomed to for the past 46 years. The store values have dissentigrated over the past few years and I just put with it. I am looking at my options in Cumming and Dawsonville as I live half way between the two Publix stores. FYI – The Dawsonville store is a catastrophe so I go to Matt Hwy. This Matt Hwy Store Needs Some Training.

Publix, Terribly run Deli Dept. Not the first time I went to Publix in Hickory Flat, GA at dinner time and found no chicken tenders and oven baked chicken cooked. Today I went in at 5 PM and was told they were getting ready to put the chicken in the oven and it would be ready in an hour. The tenders also had to be cooked. I have gone to several other Publix’ and the chicken counter is always full. Total incompetence in this Publix.

Publix, What Happened to Publix? I have been a customer of Publix since 1980. I have always loved your products, service and cleanliness. Ever since prices have gone up, Publix prices have skyrocked more than anyone. Shops like Aldi, Walmart, Whole foods, Trader Joes & fresh market, etc. businesses have doubled. Where Aldi use to be empty you can no longer get in. I have spoken with many people and they agree. They say that they only shop Publix bogo. With all due respect your bogo is sometimes overpriced. Baby back ribs bogo $6.99 lb. where at walmart $3.29 per pound (just 1 example). Regular pricing, Canada Dry Zero Sugar 12 oz 8 pack Publix $8.75 Walmart $4.64 & 16 oz 6 pack Publix $8.75 Walmart $4.87. Thats almost 50% higher. Thats highway robbery. They might be able to get it cheaper because they order in larger quantities but double? Even the vendors that I speak with stop shopping at Publix except for bogo. When I talk to your employees their response is but our store is cleaner. It doen’t really matter with pre-packaged goods. You can’t use the excuse that prices are up, because you have raised yours considerably more then anyone else. As a devoted fan of Publix, I wish you would respond to these allegations. Thank you.

Publix, Bakery Department-New York Style Crumb Cake. First of all, I love shopping at Publix and do 95% of my shopping with you. I want to share a concern with you regarding your New York Style crumb cake. The cake has become too thin. The cake itself measures less than one inch. I measured it. I understand that generally, companies today are giving less product for more money. I have a pretty good understanding of economics but, a slice of this crumb cake can not even be handled without breaking apart. It is just too thin. I understand you don’t want it to appear smaller, so the container size has not changed but the product thickness has. Reference the attached picture how thin the cake is and how much empty room is in the container with the cake in it. It looks and tastes great but it it frustrating to try to eat it. This has prompted me to start making my own crumb cake at home as I have plenty of different recipes to try. The convenience of buying your crumb cake is wonderful but the frustration of having to eat it with a spoon outweighs the goodness. Thanks for letting me vent.

Publix Store Employee Appreciation.I wanted to pass along my appreciation to the management staff at the Midland Commons 6901 Ray Wright Way, Columbus, GA 31909 My wife tripped in the parking lot on December 31 when getting into our car. The management staff saw that she had fallen and immediately ran to assist her. They did their best to control her bleeding and stayed with her until an ambulance arrived. This shows how Publix Supermarkets cares for their customers. Will always shop this store knowing how they feel about us!! Thank you so much.