Reach Out To Regions Corporate Office – Review and Complaints 

Regions, It seems most transactions can’t be completed without a manager. Unfortunately there is No Manager at the Sandy Springs branch and hasn’t been for a while and they don’t know when they will get one. I wasted 40 min trying to open a CD. I have had an account at this branch for over 30 years. They could not do anything without a managers approval. Why bother keeping this branch open?

Regions, In the Green Hills branch in Nashville today, I witnessed such kindness and customer service. In front of me, and I think some time after he had completed his transaction, stood and very thin, older man. He had long wispy hair under a ball cap. He was, in a quavery voice, telling the employees about his and his father’s service in the armed forces. I only heard snippets, but even after I got in line, the two young people behind the counter, listened attentively with smiles on their faces. They showed no impatience, even as I stood in line. It was so lovely to witness, the fact that his need to talk was important enough to let me wait. It was a very brief wait too, one I gratefully participated in. That man deserved their attention, but many would not have given it. I don’t know the employees’ names…just that he was very nice looking with a great smile and big dimples and she had long blonde hair and the sweetest smile. I just wanted to say, thank you. In the atmosphere of rancor and disrespect in our country right now, it did my heart good to witness this scene.

Regions, We made an appointment with the Regions branch for April 11, 2025 at 3:30pm (2770 W. Hillsborough Ave., Tampa, FL 33614) to get a Medallion Guarantee Stamp for a beneficiary form requiring this type of stamp. First, the branch manager, Ediel Hernandez, kept my spouse and I waiting while he was meeting with an employee. Second, we got the distinct feeling that he was looking for a reason not to provide the service. When the appointment was made no one stated exactly what would be required to get the stamp which would have saved time. My spouse currently banks with Regions for two years and is the person listed as the beneficiary for the form needing the stamp. I banked with Regions for almost two years and just recently closed my accounts. When we presented US passports as clear identification we were asked for driver’s licenses. Then he said that the form which I got from Computershare didn’t look complete (it was). Then he refused the stamp since I was not a current customer and that if I opened an account he couldn’t provide the stamp for six months. I am not sure if it because it was a Friday, he was dealing with a same-sex couple, or he didn’t think we were dressed up enough. We felt embarrassed and I am happy that I ended my relationship with Regions. My spouse will soon be a former customer. At minimum, the bank should have advised the rules when the appointment was made. People matter and their time should matter too.

Regions, I am a lawyer licensed to practice in Florida. On Friday, April 11,2025 I made an appointment and accompanied my client to the Lake Mary Boulevard, Lake Mary, Florida branch to obtain copies of her bank statements and to close her existing accounts and open new ones to curtail unauthorized access to her monies. The Regions Bank agent, Liza Maleka, refused to discuss my client’s accounts in my presence, stating my client would have to have executed a document giving me power of attorney! Hello? Power of Attorney would allow me access to my client’s accounts with the ability to withdraw funds, et cetera, clearly a power neither intended nor wanted. It is my opinion that Liza Maleka, who did not close/open accounts or provide copies of statements for my client, lacked the knowledge and training necessary to correctly respond to this situation.

Regions, Brilliant service! I am writing to let you know how much I appreciate the Brilliant Service provided by Hope Jones financial relations consultant. The branch location is 2340 S Mt Rd Decatur, Illinois. Because of Ms. Jones effort, I was able to find exactly what I need and I am very satisfied with the product. Thank You!