Reach Rent-A-Center Corporate Office 

I have spent a lot of money with Rent A Center and one of the things I was supposed to be paying for was the feature where if I couldn’t make my payment for any reason I was covered but according to the new manager Javier I do not have that feature but the other worker’s Kay, Gene, Ed, Kent, Brandon all have told me I did but when I ask to use it we always worked something else out. Now I’m again asking to use this feature and this time being told I do not pay for that so what happened to it I have left so many messages for their corporate office that it is too many to count at this store it is always one thing or the other but I need the things I am paying for I need to speak to someone over this store outside the store.

I’ve been a long-time customer with Rent A Center I have an 86 inch TV that has a cracked screen it was broken in movement in my house called them up and I was told tough luck and I still have to pay for this TV because of this they have lost a long time customer I will not ever rent from them again and Ill tell others what happen so Im left still paying for a TV that is no good

Yes, some of the workers there are very disrespectful.

My husband and I have been loyal customers for over a year and we loved the service we received that is until my husband was looking for a new job and Lisa wanted him to work for her.

Lisa is the manager of the rent center in Ludington MI and she was aware that the couch we had I wasn’t in love with… I honestly struggle to find a good couch. In the past, I think we switched out 4 times before we decided we’d just go somewhere else, which we did. not the fault of Rent a Center but with having kids and animals and space configuration and once you sit on something after a while you get a true feeling for if you like it.

Even though we returned the couch, that is maybe 8 months or so ago… way before my husband worked there… we were still a customer as we are still paying on a computer and just last year around Thanksgiving my husband got me a KitchenAid mixer… so paying on those.

so after we had to move we sold our old couch as it was too big for the new space and went without until a little after Christmas. my husband picked out the couch we currently have which has been such an awful experience to have gotten.

my husband was told by Lisa that before he was hired she’d order me a chair since I didn’t like the couch cause I was going to try to live with it as my husband liked it…. nothing ever came about the chair. one time I went in, we talked and she said she ordered the wrong chair and a damaged table they dropped in price to 500.00 we wanted she told him no… because then he was an employee… and I expressed again I really don’t like the couch. she asked if I could wait for his discount cause it would save so much money… at the time. it sounded good. I said yes but once my husband and I talked… I just hated the couch. I said I don’t want it… is there anything else? I know you won’t get a discount for it… that’s fine. well we were told we still couldn’t get a couch or return the one we didn’t like…. why??? because my husband works there,??? how bonkers is that?

we are a long-time, loyal customer… not expecting a discount or anything off… just want something different and wanted the table that was marked down and told nooooo!!! does the really make any sense?? which they sold the table from underneath my husband to someone on his day off and acted like nothing happened.

no, is this how to run a good business? absolutely not!

in fact I pray my husband finds something else and we don’t plan on ever doing business with Rent A Center again.

my husband said that Brandi Lisa’s bosd also said he could not switch out the couch…apparently now after being told we had to keep it for over a month it’s able to be picked up… but we will have nothing to sit on. but that’s ok, cause God always supplies our needs… I’ll pray for your company because it’s obvious God is not the center and if he isn’t… that is not good.

I pray you to treat your employees better than this and have mercy and compassion on them and their lives. money is not everything and buys you nothing in heaven but mercy and grace will… if you give mercy you shall receive mercy…

I sure hope you and the rest of the company know God because Jesus is coming back and he’s looking for his bride-to-be without spot or blemish. accept Jesus as your lord and savior, follow his commandments, live according to his word, read and pray and worship him.

may God have mercy on your company! have a blessed day.

I want you guys to stop taking money off my card and take me off the payment plan. I mean it! no more I’m done with you guys trying to take money off my card stop right now thanks