Reach Saks Fifth Avenue Corporate Office 

I received an envelope ripped open with tape sealing it and no sweater inside. In an envelope really? I sent pictures of the envelope and it determined that indeed it was sent properly and the case was closed. If I didn’t comply it was going to collections. I have been a customer there for at least 40 years and this is extremely upsetting. My credit score is near 850 and has been forever. Did anyone look at my account? I don’t need to steal a $140.00 sweater. It was Xmas notorious for stealing. I thank god it wasn’t a very expensive item. Shame on Saks. Please don’t answer with the form written letter.

I ordered a pair of Catherine Amato gloves from the Saks fifth Avenue online and was sent a completely wrong pair of gloves. They were “Catherine Amato) but not the ones listed on the website. They were an entirely different quality and style of glove. I called and let them know and they had me send pictures which verified that they were the wrong gloves. This case has been escalated twice and still no one from the escalation department has reached out to me. When I initially made my order there were all sizes available (my size being small) now only medium are available which I will have to settle for once this is finally rectified by Saks Corporate Office. Case #09102293. This has been ongoing for over 2 weeks.

Online – ordered several different sizes and several styles! Terrible. I usually order multiple items to try on at home. I did this and found two great outfits. I returned the ones I didn’t want and received three of them back. The two dresses (Chiara Boni La Petite Robe – did not fit and looked terrible on. I have never in my life been accused of wearing something and trying to return nor have I ever worn something and tried to return. I am completely at a loss here. And then once I spoke to a Manager who advised me I will be receiving a prepaid Fed Ex – only to be dragged out for two more weeks after calling and letting me know they will be sending. I cannot tell you of how much time I spent on the phone and how many days I spent working to resolve this issue. It’s unfortunate as I have not had a bad experience with Saks.com or Saks in general until now. Perhaps the separation of Saks.com with Saks store was not a good decision for consumers. I plan to make my story available to all that will read or listen unless this can be resolved in a timely manner. It’s February 1st, 2024 and this is unacceptable to say the least. The photos I have already sent to Miguel and Carlos. I am starting to wonder if I was sent items that were already worn as all I did was try them on and return them. I will not use Saks.com or Saks Fifth Avenue unless we can come to a better resolution. I should be able to return for a refund as I assure you the three items were never worn by me or anyone else while in my possession.

Saks Fifth Avenue Corporation Office is located at 117 W 57th St, New York, NY 10001 On December 16, 2023, I received a damaged delivery order (311985544) that I placed with Saks Fifth Avenue on December 6, 2023, upon opening my order I saw a box full of feathers and I was very upset since this was a present for my son, which upon opening my package to wrap discovered the coat I was delivered was damaged. I immediately reached out to the Saks Fifth Avenue customer telephone contact number, which as stated on the recording on December 16, 2023, that Saks Customer Service Contact Number voice recording stated customer service call line was experiencing higher than usual volumes of calls and used the Saks Fifth Avenue online service to inquire costumers’ concerns. On December 16, 2023, due to me not being able to speak to a Customer Service Rep to discuss my order being delivered damaged I reported my damaged order online and received a confirmation return label which reflects my reporting on December 16, 2023, my order being delivered damaged (please see attached proof of me reporting my order was delivered damaged. Due to me not being able to be on hold for over an hour to speak to a customer service rep since I had to figure out what I was going to give my son as a replacement present given the fact that I received a damage order that was ordered as present to be given to him.

I ordered a Chiara Boni dress from Saks Fifth Avenue. The dress arrived in the wrong size and was damaged. I contacted customer service and returned the dress. A couple of weeks later, the dress was sent back to me with a letter that Saks would not accept the dress d/t damages. It was the exact reason for me returning it in the first place. I contacted customer care twice with requests to accept the dress, sent pictures, and spoke with 2 supervisors. They continue to accept the return and refund me money. This is below poor customer care, and I am completely dissatisfied! Is there any corporate compliance that could assist with the issue?