Reach Saks Fifth Avenue Corporate Office Headquarters 

Saks Fifth Avenue, Terrible Customer Service; No refund. I purchased a pair of Ferragamo shoes in December. They were returned within the return policy period, 30 days from date of receipt. When I phoned the first time in January to follow up on my return I was told that the shoes were shipped back. Quality control determined they were worn and damaged. Although I have sent photos of the shoes, which clearly show they were never worn and brand new they will not refund me. Customer service reps just repeat the same thing, they were worn and damaged. Please look at the photos! Don’t read prior notes! For a high end store they need to hire people who can think!

Saks Fifth Avenue, Extremely Disappointed. I have been a loyal Saks and Saks Off 5th shopper for years, but my recent experience has been incredibly frustrating. I placed an order and only received a partial shipment—the most expensive item was missing. At first, I assumed it might arrive separately, but after confirming that wasn’t the case, Saks refused to replace the item or issue a refund. This level of customer service is unacceptable. Over time, I’ve noticed changes in Off 5th, including dimmer lighting, lower-quality brands, and fewer designer items. It’s disappointing to see customer service being sacrificed as well. I will no longer shop at Saks and will be warning others about this experience. There should be a Zero Stars option!

Saks Fifth Avenue, Pathetic customer service. Ordered earrings, shipped to wrong address, carrier sent an email saying they could only ship back to you. Talked to your customer service and they could not help. Unacceptable. Don’t want to start claim, just want my order delivered to correct address. I downloaded the script of my “chat” with your representatives and will be happy to forward to you if you wish. Very dissapointed. Respectfully,

Saks Fifth Avenue, your customer service doesn’t even deserve 1 star. I will make sure that no one in my circle will purchase anything from these people. I got a baby gift that was small and these people would not even exchange it. For being such an expensive store and supposedly high end store the customer service is even worse then $1 tree store! Seeing all the 1 star reviews that they don’t even deserve this store should shut down the doors soon.

Online – ordered several different sizes and several styles! Terrible. I usually order multiple items to try on at home. I did this and found two great outfits. I returned the ones I didn’t want and received three of them back. The two dresses (Chiara Boni La Petite Robe – did not fit and looked terrible on. I have never in my life been accused of wearing something and trying to return nor have I ever worn something and tried to return. I am completely at a loss here. And then once I spoke to a Manager who advised me I will be receiving a prepaid Fed Ex – only to be dragged out for two more weeks after calling and letting me know they will be sending. I cannot tell you of how much time I spent on the phone and how many days I spent working to resolve this issue. It’s unfortunate as I have not had a bad experience with Saks.com or Saks in general until now. Perhaps the separation of Saks.com with Saks store was not a good decision for consumers. I plan to make my story available to all that will read or listen unless this can be resolved in a timely manner. It’s February 1st, 2024 and this is unacceptable to say the least. The photos I have already sent to Miguel and Carlos. I am starting to wonder if I was sent items that were already worn as all I did was try them on and return them. I will not use Saks.com or Saks Fifth Avenue unless we can come to a better resolution. I should be able to return for a refund as I assure you the three items were never worn by me or anyone else while in my possession.