Reach Out To Sam’s Corporate Office – Review and Complaints 

Sam’s Club Springfield Illinois years ago was great! Now they could care less about its customers and they make it impossible to contact them.If you order shipping it comes trashed, If you order they make you wait forever. Never again! Received email stating order was ready. On the way to Sam’s Club, clicked Sam’s app, said had to update. Would not let me go any further. Trying to drive and update app is very dangerous. Why would it not at least let me use app to complete my pick up order? Ridiculous! After updating I was no longer logged in and could not remember password. Arrived at club, parked, went in and told pick up person I was parked in 14 but my app was not working. He said he would bring it out. After waiting 25 minutes in hot car and wife complaining with COPD, I went in and after telling a few people who all said they could not leave there posts was directed customer service. I informed her about the 25 plus minute wait and wife having COPD, she said she could not leave either. I told her to call a manager, She asked the person behind me what she needed. I said are you going to call a manager. Finally a lady rep was walked by and asked what was needed. I explained again the long wait and she said some people have to wait for 2 hours. I told her I would never be a plus member again. She walked me back to the pick up area and told the guy I was waiting and asked how much longer. I told her that he was the guy I had talked to now over 30 minutes ago. He said he was getting things together. I told her my wife had COPD and we could not wait much longer. He said he would bring it out in 45 seconds. I told him I thought it should be ready because an email over an hour ago said it was. He said he was the only one working back there. He finally brought it out. No politeness, No thank You! Sam’s club is starting to get very disgusting. I would not recommend it to anyone,

Sam’s, Lack of handicap carts, makes trip unnecessary!! This store is in Marietta GA Hwy 41 north..

Sam’s, We live in Southern IL. and have been very happy with our local Sam’s Club there. However we will be spending a lot of time in Humble due to parents poor health. After visiting Store at 9665 Farm to Market 1960 Bypass Rd W, Humble, TX. I’m will not be shopping with Sam’s but rather Costco. The staff is poorly trained, the service desk personnel is poorly trained, and the manager on duty is useless. She blames everything on headquarters. I do not go to a store to jump thru their hoops. Lastly in the four trips there the parking lot is always Filled with shopping carts. This is a deal breaker. I don’t want my car banged up.

Sam’s Club in Texarkana, TX, has a recurring, serious problem with the home delivery service provided by Spark. Deliveries consistently have missing items. And on Saturday, the overdue delivery ended in non-delivery, and I received a text message that the order was delivered. I was supposed to receive my home delivery of groceries from Sam’s Club between 1:00 PM – 3:00 PM. I finally reached out to Chat at 4:30 PM and the rep said it would be taken care of. Shortly after 5:00 PM, I received a text message that my order had been delivered. Not! I did not receive my order and was charged for it. The local club provided the Spark phone number, and the Spark rep stated the delivery had been made. All home deliveries have photographs of products placed at the member’s front door, but this order had no proof of delivery because the delivery was not made — not to my house anyway! There were grocery items missing from two deliveries before this one. Are the Spark drivers stealing products? Sam’s Club has a serious problem which makes me question my loyalty to Sam’s any longer. The run-around I got that took the better half of one day is ridiculous!

Sam’s, Another Poor Delivery Service/ Customer Service and Communication experience. This is what I emailed the Douglasville, GA. Regional Delivery Supervisor. I’m reaching out to you again because I keep experiencing poor and unacceptable Delivery Service / Customer Service and Communications with the Douglasville, GA Sam Club and Chat agents. I ordered 4 grocery products on May 30th, 2025 that was scheduled for delivery between the hours of 8:00am-10:00am May 31st, 2025. Order. Per the delivery instruction I am to meet the driver outside to pickup my groceries because of a past incident I didn’t want them to be left out do the the rain we’ve been having lately. Normally Sams Club has a visual driver tracking system to see where the driver is and an estimated time they will arrive but that must have been broken! So I kept having to check by going outside, looking at my phone and email hoping to get an update on the delivery! After 10:00am I receive an email saying my order was delayed and then saying the driver was there but returned to the store! How am I suppose to meet the driver it they don’t let me know there here. No real reason why it was not delivered or next steps. Immediately I get on a chat because of previous experiences trying to get someone on the phone at the store is a waste of my time. I have reached out to 4 different chat agents and keep getting the run around! (1). Byron is the one if you read the chat notes made the problem even worse by giving me false information about him re-ordeing the groceries and having them arrive between 11:30am – 12:30 noon today. Had to rearrange my schedules which ending up once again wasting my time. (2). Alejandra, who explained Byron couldn’t order for me or set up a time that I would have to re-order it again! I was floored, re-order for what I beleive to be Sams Club mess up! (3). Angel, At this point I just wanted to speak with a supervisor or regional manager! (4). Kenny Supervisor, he said he would email the store manager on my behalf and respond back. Not saying he won’t but just in case he doesn’t I wanted to get you involved because so far your track record with taking care of my Club issues have been Great! I currently don’t have transportation and this why I have to rely on Sams Club Delivery Service to do most of my grocery shopping. At the end of the day all I want is the groceries I ordered to be delivered at the estimated time give or take. Along with communication if its going to be late or it has arrived. Once again please help to address these ongoing issues! (Plus Member). The Regional Supervisor responded by email the next day and needed information that I already had provided in an email I sent to him. He called from the Douglasville store line and left a message for me to call him back! What a mistake!! Because trying to get some one to answer the phone is very time consuming. Then when I did reach someone they did connect me to him only to have him put me on hold and get transferred to the Tire Department which put me on hold again so I just hung up and got on here in hopes that a more senior executive manager will see this an address the issue professionally.