Reach Out To Sam’s Corporate Office – Review and Complaints 

Sam’s, Lack of handicap carts, makes trip unnecessary!! This store is in Marietta GA Hwy 41 north..

Sam’s, We live in Southern IL. and have been very happy with our local Sam’s Club there. However we will be spending a lot of time in Humble due to parents poor health. After visiting Store at 9665 Farm to Market 1960 Bypass Rd W, Humble, TX. I’m will not be shopping with Sam’s but rather Costco. The staff is poorly trained, the service desk personnel is poorly trained, and the manager on duty is useless. She blames everything on headquarters. I do not go to a store to jump thru their hoops. Lastly in the four trips there the parking lot is always Filled with shopping carts. This is a deal breaker. I don’t want my car banged up.

Sam’s Club in Texarkana, TX, has a recurring, serious problem with the home delivery service provided by Spark. Deliveries consistently have missing items. And on Saturday, the overdue delivery ended in non-delivery, and I received a text message that the order was delivered. I was supposed to receive my home delivery of groceries from Sam’s Club between 1:00 PM – 3:00 PM. I finally reached out to Chat at 4:30 PM and the rep said it would be taken care of. Shortly after 5:00 PM, I received a text message that my order had been delivered. Not! I did not receive my order and was charged for it. The local club provided the Spark phone number, and the Spark rep stated the delivery had been made. All home deliveries have photographs of products placed at the member’s front door, but this order had no proof of delivery because the delivery was not made — not to my house anyway! There were grocery items missing from two deliveries before this one. Are the Spark drivers stealing products? Sam’s Club has a serious problem which makes me question my loyalty to Sam’s any longer. The run-around I got that took the better half of one day is ridiculous!

Sam’s, Another Poor Delivery Service/ Customer Service and Communication experience. This is what I emailed the Douglasville, GA. Regional Delivery Supervisor. I’m reaching out to you again because I keep experiencing poor and unacceptable Delivery Service / Customer Service and Communications with the Douglasville, GA Sam Club and Chat agents. I ordered 4 grocery products on May 30th, 2025 that was scheduled for delivery between the hours of 8:00am-10:00am May 31st, 2025. Order. Per the delivery instruction I am to meet the driver outside to pickup my groceries because of a past incident I didn’t want them to be left out do the the rain we’ve been having lately. Normally Sams Club has a visual driver tracking system to see where the driver is and an estimated time they will arrive but that must have been broken! So I kept having to check by going outside, looking at my phone and email hoping to get an update on the delivery! After 10:00am I receive an email saying my order was delayed and then saying the driver was there but returned to the store! How am I suppose to meet the driver it they don’t let me know there here. No real reason why it was not delivered or next steps. Immediately I get on a chat because of previous experiences trying to get someone on the phone at the store is a waste of my time. I have reached out to 4 different chat agents and keep getting the run around! (1). Byron is the one if you read the chat notes made the problem even worse by giving me false information about him re-ordeing the groceries and having them arrive between 11:30am – 12:30 noon today. Had to rearrange my schedules which ending up once again wasting my time. (2). Alejandra, who explained Byron couldn’t order for me or set up a time that I would have to re-order it again! I was floored, re-order for what I beleive to be Sams Club mess up! (3). Angel, At this point I just wanted to speak with a supervisor or regional manager! (4). Kenny Supervisor, he said he would email the store manager on my behalf and respond back. Not saying he won’t but just in case he doesn’t I wanted to get you involved because so far your track record with taking care of my Club issues have been Great! I currently don’t have transportation and this why I have to rely on Sams Club Delivery Service to do most of my grocery shopping. At the end of the day all I want is the groceries I ordered to be delivered at the estimated time give or take. Along with communication if its going to be late or it has arrived. Once again please help to address these ongoing issues! (Plus Member). The Regional Supervisor responded by email the next day and needed information that I already had provided in an email I sent to him. He called from the Douglasville store line and left a message for me to call him back! What a mistake!! Because trying to get some one to answer the phone is very time consuming. Then when I did reach someone they did connect me to him only to have him put me on hold and get transferred to the Tire Department which put me on hold again so I just hung up and got on here in hopes that a more senior executive manager will see this an address the issue professionally.

Sam’s Club, Synchrony Bank. Membership and Billing Issues. I’ve been a loyal Sam’s Club member since 2007 and have never had an issue—until this year. I had a balance of $340 on my Sam’s Club credit card and paid it down, leaving just $40. Despite making regular payments, Synchrony Bank suddenly closed my account. Originally, I had a $1,000 credit limit. After the holidays, they dropped it to $300 and claimed I was over the limit by $100. When I called to make a payment, I was routed to Synchrony Bank and informed I had a $12.50 balance. I assumed this was related to my Sam’s Club credit card, but it turns out they renewed my Sam’s Club membership without my permission and charged me $102. I had clearly told the customer service rep I intended to renew my membership in-store, not through the card. That money was never credited back to my account. Instead, they sent me a card with a $179 limit and told me they’d increase it back to $300 if I renewed my membership—almost like they were pressuring me into it. I’ve seen others complain about similar issues with Synchrony Bank. This is not the level of service I expect from a company like Sam’s Club. I truly enjoy shopping at your stores and want to remain a member, but I can’t ignore what feels like unfair and confusing billing practices. Please issue a refund of the $102 that was charged without authorization, and consider reviewing your partnership with Synchrony Bank. Many members like me have worked hard for our money and deserve clear, honest service. I hope to continue being a loyal Sam’s Club customer. Thank you, and may your business continue to thrive.