Reach Out To Sam’s Corporate Office – Review and Complaints 

Sam’s, Packing issue. I ordered some grocery items and most of the items were packed well. However the second box had baked beans and green beans in a pack of eight that had spilt open. All the cans were dented but two were so bad, I am afraid to serve them. Not worth sending back but not a good look for Sam’s packing also.

Sam’s, Allowing Non-Service Animals in Store and;Shopping Carts! On Tuesday, 9/24, I went to shop at the Ocala Sam’s Club. However, Sam’s has lost my business. I do Not think people should be allowed to bring their animals into any store…let alone where food is being sold and/or served! Legitimate service animals are a different story. As I went down the bakery area, I saw a couple with 2 small dogs (definitely not service animals) on a blanket inside the shopping cart sniffing, smelling & pawing a pumpkin pie the couple had placed inside the cart. Now then, what if that couple decides to put that pie back on the shelf for whatever reason? Would you buy it after the dogs were all over it? Do you think it fair to an unsuspecting person to pick that pie up & take home. Gross is what this customer calls it. Animals shouldn’t even be allowed inside shopping carts, blankets/beds or not. I put my produce & food in the cart. Why were they allowed even to enter the store? Why weren’t they stopped? Is Sam’s that hungry for business? Sad. Really sad. Doesn’t say much for Sam’s.

Sam’s, Customer service. Today, January 13, 2025, my husband and I shopped at Sam’s Club in Tinley Park, IL. Our shopping experience was fine. The checkout experience was “Phenomenal!”. Daryl was our cashier. He was so professional, so kind, so pleasant, and he sure knew how to pack a cart beautifully. The lines were l-o-n-g. I watched this young man as he checked out customers ahead of us. His demeanor remained the same. Every customer had his personal attention when it was their turn. His actions are noteworthy. Unfortunately, it is “rare” to see this kind of professionalism these days. Kudos to Mr. Daryl.

Receipt Information: 01/13/25. 16:18. 6284 06485 004. 2706 # items sold: 43. TC# 7954 3341 3080 7704 5988 9

Sam’s Club, Cafe Scan & Go Unacceptable Change. Boardman, Ohio changed there Cafe to Scan & Go or wait in the huge check out line run by an employee just to place your order in the cafe. 1) not everyone owns a smart phone to be able to do Scan & Go App to use phone to order (flip phone) 2) why wait 10 to who knows when to place your order at the 2 human service check out lines (took 12 minutes 37 seconds to order a comb meal then having to go to the cafe and there they read my receipt and then got my food) Horrible customer service (no one working the cafe or customer service likes this change all stating Corporate Mandated These Cafe Changes 3) As my wife and I watched customer after customer leaving after finding the new Cafe operations (there needs to be a better way) After 12 years of loving the club your going to lose us…….Make it like it was ordering at the Cafe……Thank you in advance…

Add a new Sam’s Club. The nearest Sam’s Club to Granbury TX is 40 miles away. I would like to let you know there is a piece of land US Highway 377 E in highway In highway 167 to Actin Texas that has enough land there to put two buildings it is right next to United Co op Corporation Electric Company. I feel that if you had a Sam’s club in Granbury TX you could service all these small towns plus Granbury. In Ganbury has the population of 20,000 plus all the small little towns I would guess a total of 50,000 total. I think you ought to look into this location. Or there’s land off of highway 144 in Granberry that would make a potential place for a business. Thank you very much.