Sams Club Corporate Office HQ

Sams Club Corporate Office Headquarters HQ 

Wal-mart Stores Inc.


702 Southwest 8th Street

Bentonville, AR 72716

Corporate Phone Number: 1-479-273-4000

Fax Number: 1-479-277-1830

Customer Service Phone Number: 1-800-964-1917

  • With gas prices surging upward, I have been using your store websites more often to check on supply status. In the past few months I have noticed the Davenport IA store is always showing out of stock on my of the items I wish to purchase. To my surprise, when I went in the store, there they were. Shelves full of items I was going to go else where to purchase. I checked the store website and it still shows out of stock on everyone of the items.

    Why is it that the store can not show what is and what is not in stock? It would be extremely helpful to me and other customers to know what is available when they go shopping. How many customers purchased else where because of your out of date website? I am not happy at the out of date site and I have purchased many items else where when I could have saved money at Sams. Many I should start checking Costco sites to check stock status.

  • I just got screwed by your Riverview, FL store #4801 Tire Department. I ordered tires paid for them online which I have a receipt from Sam's. The receipt states that credit cards aren't charged until your order ships or you pit up at the store. If you see a pending charge before this it's an authorization hold to ensure the funds are available, Which means when they finish the transaction the funds are released to Sam's and it has already been taken off my credit line with the credit card. After the tires where installed they now want me to pay for them, but remember I already have a receipt from Sam's and they put a hold on the amount with the bank. I tried talking to numerous people who they call the Manager of the Store which they were not. They were just department supervisors. They kept on repeating I had to pay after even looking at their own email receipts sent to me. I got upset insisting I paid. I told them put the tires back on car and they refused stating the tires I drove in with where rotten. They didn't know that I had them checked to find out how much wear was left, it was approx 350 miles. I will follow up with my bank, State of Florida Consumer Affairs and Sam's Corporate Office. Everyone should think before dealing with their Tire Department

  • I attempted to shop this morning at Sam's Club (12/07/2020), but was greeted with hostile Sam's Club employee(s).

    Apparently; and unknown to me, this morning was time slotted for plus card members?

    Both the women requesting store I.D. to enter and an elderly male store employee who decided to get involved both became confrontational with me when I asked: "Really?" in response of being told: "Your card is not a plus card."

    I am unaware of this kind of card or these special hours?

    The elderly man involved himself by using sarcasm: "Can't you read the sign on the door?" He continued with his aggressive insults and stance.

    I don't expect to be gained up on especially when mistakenly entering the store with special hours for special people?

    I will defend myself and return the attack. This man came close to a physical fight.

  • Sunday I went to the local Sam's just to be kicked out (very politely) by two (very polite) ladies who explained that only "first responders" could enter. So, my business is not as important as theirs to Sam's! (Incidentally, lately it is rare to hear a siren, or to see an ambulance/a police car!)

  • January 11, 2020

    Attention Please: A possible mattress delivery scam with XPO Logistics, Aurora, CO

    I am a prime customer member in Castle Rock, CO. I ordered a mattress online with the ‘white glove’ delivery included.

    Order was placed on November 9, 2019 order #3766420852.

    Received a call and email from XPO Logistics, which allowed us to choose our delivery date – we choose 12/7/2019. We received a confirmation email stating that it would be delivered between 9am-1pm. Around 8:30am on 12/7, we received a call from XPO stating that their ‘truck was in an accident’ and that they would deliver it on Monday, 12/9. I told them that we would not be available on Monday and would like other dates/times. He said he would let their manager know.

    On Monday, 12/9 at approx 8:50am, they showed up at our door to deliver the mattress. We were not home. We have a video doorbell and can prove that they did not make the delivery.

    I called XPO on Tuesday, 12/10 and they said that they would have to conduct a ‘dock search’ because it wasn’t recorded as brought back by the warehouse.

    I called XPO on Wednesday, 12/11 and they said it had not yet been received back in the warehouse. I continued to call them throughout the week with no additional information.

    I chatted with Sam’s customer service; they called XPO, and told me they would be conducting a ‘dock search’

    I called Sam’s customer service; they called XPO, and told me they would be conducting a ‘dock search’.

    This went on-and-on but by your customer, not your customer service team until 12/20, at which time they said they called XPO and would conduct a ‘dock search’.

    On December 21, a ‘warranty replacement’ was issued.

    We received a new call from XPO and scheduled a new delivery date of Saturday, January 11 (a full month from the previous scheduled date). Received a confirmation email providing a delivery window of 1pm-5pm.

    Today, January 11 at 8:25am received a call from XPO stating that their ‘truck broke down’ and they would not be able to delivery today. Wanted me to re-schedule during the week and I asked them to cancel the delivery.

    I emailed Sam’s customer service asking for a full refund.

    This is pathetic. I think the company you are using is running a ‘scam’, and you should be fully aware of what hoops and research your customers have to go through before finally getting help.

    I will not be ordering anything large again from Sam’s that requires a delivery.

    Please review all correspondence: Question Reference # 191218-007619.

  • I have been a loyal customer of SAM’s club for many years. Today I purchased a Microsoft product online and I need to return the product. It was only 5 minutes after ordering the product I try to return it. Initially when I called to return it, I was told the return would not be an issue, I just need to wait for the email and simply callback to process the return.

    After calling back a second time I was told to I would receive an email to process the return. I did get an email 30 minutes later, but the email state I could NOT return the product.

    This was very disappointing and simply not right. I decided to try to speak to a representative online and again was told I could not return the product.

    Very poor customer service and business practice. Not a company O would ever recommend

  • I am so frustrated at your Sams Club in Reno NV. I think the new management can't get the job done. You have taken Sergento Balanced Breaks out of the store forcing us to go to another store. I attempted to get help in the electronics department but no one ever showed up. Prices on items were missing and your self check has at least two not working and haven't for at least a month. I do hope you get your act together and get someone who can really manage the store.

  • You have now changed your corporate policy. So now we must stand in line and show our card to get IN, then stand in line to pay and again stand in line to get OUT! Why do we need to stand in line to get in? You cannot buy anything without a card. It is ridiculous. I have been a member for over 30 years but when it is time to renew I think I will go to Costco.

  • Hi, my girlfriend purchased your Member's Mark Power Flex Tall Kitchen Trash Bags at a local Sam’s Club. I believe these are the same bags we always buy. I love these bags. They are strong, they never break or leak. There is only one HUGE problem…for me anyway… these particular bags reek of perfume.

    I am hypersensitive to artificial fragrance. Perfume, aftershave, cologne, etc. Dryer sheets will almost put me in ER. Seriously, why do trash bags need to smell “good”? Am I supposed to take my trash with me on a date or something? Who makes the decision to put these caustic, eye-burning, chemical odors on everything imaginable anyway?

    I get a crushing headache every time I take out the trash. So I’m about to trash the bags themselves and buy your competitor's. Sorry, I really do like them. I would have already tossed them but it just kills me to toss nearly 200 bags.

    So, if you are keeping track, I’m for fragrance free everything.


    David Bonnette
    Amherst, OH

  • Why is Sam's Club in Evanston allowing dogs to come into the store where food is being served/sold and sampled? These are not the 'service dogs', these are people's pets! What is going on here! This needs to stop. I was just at the Sam's Club store in Evanston, IL this evening and this man was in their with his pet dog shopping and trying samples. People all around him walking up and down the aisles were not comfortable with a dog in a store where there is sampling, food and food being served.
    Sam's Club, you need to put a stop to this, allowing pets in the store! This is ridiculous and this so-called 'service/comfort pet' has gone to far! If you're not to do something about it; I guess I'll to relinquish membership. I along with so many other people do not want to shop and eat with the dogs!!!!!

  • Your location in Colorado Springs, Colorado off of Woodmen Road has transitioned back to having to show your membership card to gain access into the store. This is something that has always been done, but a while ago Sam’s Club didn’t require members to do so and have implemented this practice again. The problem is, now employees that are standing at the entrance asking members to show their membership card are being met with grave resistance from customers. Customers are responding and acting out in very rude, disrespectful, tasteless, angry and inappropriate behaviors towards those employees at the door checking/requesting membership cards be shown. Customers are reacting in aggressive, threatening and intimidating demeanors towards employees checking membership at the door because for a while, they didn’t have to and now all of a sudden they are required to again. I feel appropriate, visible signs should be posted at the entrance and throughout the store to inform customers of this change. Also, members should be notified via email and by whatever communicative resources that are available (news channels) to inform them of these changes so customers can be made aware in advance, to cut down on the unnecessary and negative behaviors from customers. In addition, management/supervisors should be made more available, or even stand at the entrance themselves occasionally to witness and intervene with these negative encounters. No employee should have to tolerate abuse and disrespect from anyone.
    In this world today people are simply angry for whatever reasons and will utilize any scenario to vent and just take out anger and frustration on those employees who serve. I’d hate to have a member showing their membership card escalate to a mass shooting or employee confrontations in the parking lot or other unpleasant outcomes. Human capital awareness is imperative regarding this issue and employees are becoming more frustrated about this change along with the consumers. An intervention needs to be implemented immediately to ensure employee safety as well as consumer satisfaction regarding this matter.

  • Sham's Club!!!
    Employees, including management, at Sam's Club are not valued at Sam's Club. It's always about the bottom line for this company. I'm related to a long-time (over 20-years of dedication to this crap company) Sam's club GM who was just released because they did not get the support they needed from the district manager. who by the way is threatened by every GM in their district!
    Walmart and Sam's Club are part of the demise of veiling employees in this country. All they are interested in is profits. I will never step foot in another one for the rest of my life and I'm spreading the word! this company is a disgrace to our country and has ruined small businesses and families all over this country.

  • Good evening, I have been a customer at the Sams club at the Portifino shopping Ctr in the Woodlands, TX. from day one. I have had a catering business since 1996 and have used Sams club as the bulk of my catering shopping. Through the years I have seen this store deteriorate tremendously. Customer Service has gone on the wayside. The past 3 click and pull orders I have had to do myself when they were not done at the time specified. If I ask for a manager, I can hear "what do they want" on the walkie talkies. In the beginning, the store manager, assistant manager, meat manager knew my name. I only have a handful of associates who know my name. I am not sure of its sales figures, but I do know inventory is horrible, customer service is horrible and frankly am thinking for the first time of going to Costco.

  • Yesterday, July 10th we were at our local Sam's Club to look at an outdoor storage shed. There were no slips left but went to the customer service counter to check if there were any left, they said they had one more in the back. We did not have a vehicle that it would fit in with us, so they said they would hold it till the next day ay 4pm. We came back today, July 11th, to get it. Customer service said all we had to do was pay for it and load it. Paid for it and as we are walking to our vehicle we hear and conversation over someone's radio that the shed had been sold this morning!!!! We went inside to check and ,yes indeed , someone had sold it even though it was on hold and had our name on the box!!!! Customer service was very apologetic about this but that didn't help us, they were surprised also that someone would have sold it. The same shed is online but we are not going to pay more for a product due to someone else's mistake!!Not very happy with Sam's Club maybe we will get more satisfcaction at Costco!

  • Sam's Club sent me 611 e-mails from 8:02 PM CT, 7-10-19 to 3:38 AM CT, 7-11-19 for 1 receipt. Please STOP sending me these e-mails! I tried calling and nobody even bothers to ask me my name or the e-mail address that keeps getting these e-mails. Obviously, Walmart and Sam's Club are doing so well with profits, they do NOT care about the customer. It will be a shame if I have to actually go to court to stop these e-mails. If I do, you bet I will be making sure as many people as possible know this is occurring, in case it is happening to them too.


  • I am so disappointed & frustrated by Sam's stopping the sale of the Smart Balance large tub 2 pack. I believe 2 tubs were 48oz ea and the cost of the pack was under $8.00. I went to Walmart to purchase a single tub and found a 15 Oz for over $3.00 & a 26 oz for over $6.00. You've got to be kidding. It's a disgrace to learn Sam's feels there weren't enough in sales when almost every time I went to buy the 2 pack there were hardly any left on the shelf. To makes matters horribly worse the price gouging by Walmart is nothing less than disgusting. Sam's is in Lady Lake, FL & Walmart in Leesburg, FL. I'm disgusted with both stores.

  • Hello, we have been Sam's Club members for several years. In general we are quite satisfied with the club. We do have a few things that might make people happier with the store. It might even keep members members. It might even draw some people to the club and away from the 'other' club.
    The first item you need to address is at the register. When one of your customers have 'points' or 'credits' they should not have to jump through hoops to 'not' use them for a particular purchase. MAKE AND KEEP IT SIMPLE!
    The second and most likely the most important change SAM'S CLUB should make is the little machine that customers must use to pay for goods purchased. Make them BIGGER. As a rule as people age their eye sight wanes. It is also a rule that as people age they spend more. If it is uncomfortable to shop at SAM'S CLUB those people will go where it is. It's a simple fix that could make the difference between being the top membership store and being White Front.
    These are simple easy fixes that hold absolutely no down sides.
    Thank you, William Hawkins

  • If you want to find out the meaning of incompetent go to the Sam's Club in Mentor. No one there knows what they are doing. It took 6 trips to try to get tires there and I finally gave up and canceled the order New Manager Markus Elliott has his head up a very dark place and the tire department could add their IQ's together and it wouldn't reach room temperature. Untrained help, people who don't care if your a customer or not. Membership will soon fall with openings of other stores in the area.

  • Just wanted to let Sam's Club know that I will no longer be using your MC credit card. I paid my last month's balance of $172.57, just one hour after the due date and was charged a $27.00 late fee. On to of that they charged me an additional $2.02 in interest for purchases. Absolutely ridiculous… So, no more "Synchrony Bank" and no more credit card.

  • My name is Anthony Brown I was trespassed from all Sam club and all Walmart's for no reasons.

    Hey u have to hear this I was in Sam club just 5 mins and I got trespassed from all Walmart and all Sam club in Honolulu Hawaii from no reason there was a cop there I didn't get it and I asked did I steal anything he said did I say that then I asked him why I am being trespassed from all stores he said there is no reasons I ask where is the videos he said there is nothing to see I then asked again what did I do why I being trespassed he then said again there no reasons he then said Sam club and Walmart can refuse u service at anytime and kick u out for no reasons.

  • Hickory Sam's Club
    No. 6355

    My Wife had a stroke last Nov. and is disabled; the Employee on Friday evening (8/24/2018) at the entrance of the Hickory store was very discourteous, and offensive in when I when in the store to take one of the electric shopping carts out to her. She is unable to walk more than a few feet and it is necessary that an electric shopping cart, be brought out to her. We visit Sam’s Club about once a week and never had such a rude offence as this. This Employee should not be the greeter at the door with the kind of attitude that he has shown to us. I would hope that as a Business that the disable is just as important to you as anyone else you could walk right into the store? I would like to know that there is at least someone at Sam’s who is considerate of the Handicapped

  • I have just had the most frustrating experience with Sams! On May 28, 2018, I ordered a mattress and bed frame as a set. When I received the order, the mattress was the correct size but the frame was not. I went online a placed a request for a return. Immediately, I called the customer service 800 number and asked if I needed to return both items or just the one that needed to be replaced. I was told I only needed to send back the bed frame. FedEx came and picked it up a couple of days later. The frame was received on 6/11 by Sams I waited to receive the bed frame. It never came. I have called Sams Club. com several times beginning on 6/11, 4 customer service reps and two supervisors to date. I am now being told that I must return the mattress before they will process a return; but at this point, after being misinformed and lied to, I am not willing to return the mattress until I get my refund. Under normal circumstances, I would be more than happy to return the item for a refund; but I returned what I was told I needed to return. Also, It was a supervisor that told me she had contacted the supplier and they had agreed to over night the frame to me. That did not happen. In fact, the supplier has emailed me a few times, who, by the way have also not been true to their word, stated that they cannot overnight items. Therefore since I cannot trust Sams Club or Zinus (the manufacturer/supplier)I will not return the mattress without a refund first. WHATEVER HAPPENED TO CUSTOMER SATISFACTION?! ALSO, YOU MIGHT WANT TO TRAIN PEOPLE BEFORE YOU PUT THEM ON THE PHONE TO REOLVE ISSUES! WE HAVE BEEN LOYAL SAMS CLUB SHOPPERS FOR MANY YEARS. NOT ANYMORE! BY THE WAY, SOCIAL MEDIA IS A POWERFUL TOOL! YOU MIGHT WANT TO THINK ABOUT THAT.

    • Both the women requesting store I.D. to enter and an elderly male store employee who decided to get involved both became confrontational with me when I asked: "Really?" in response of being told: "Your card is not a plus card."

      I am unaware of this kind of card or these special hours?

      The elderly man involved himself by using sarcasm: "Can't you read the sign on the door?" He continued with his aggressive insults and stance.

      I don't expect to be gained up on especially when mistakenly entering the store with special hours for special people?

      I will defend myself and return the attack. This man came close to a physical fight.

  • Mrs. Johnson, I read your email while I am trying without success to find how to contact customer service–I am appalled at your experience and want to apologize for your contact with stupid people. As we know, they are everywhere. And I bet your strawberries were already packaged and priced. I am truly sorry for your experience. Judy

  • I purchased a TV from SAMS Club and it was damaged in the box. I have called, entered a ticket and have gotten no response. The don't stand behind their products and have the worst customer service I have ever experienced. It has been over a month and still no results. I will not recommend this company to anyone!!!

  • Dear Sir or Madam , have been a loyal customers at Sams Club for many years.
    Now you desired to close the store in Hypoluxo road,Lantana Fl, you guys want customers to go to 45st, 13 MILES AWAY.
    You guys are crazy,closing a store 3.5 stars you want me, force me to go to a store 2 stars,be real.

  • I Love shopping at Sam's Club. I shop at the Fishkill New York club. My only complaint I have involve the motorized carts for Handicaps. I can not walk the store because of a back problem, but the carts in the Fishkill location do not hold a charge, normally within a half an hour the battery is dead and I am usually left stranded at the back of the store. It would be nice to see new carts or at least replace the batteries so they hold the charge.

  • I live in the Rochester New York area. We had 2 Sam's Club 1 in Greece and the other in Henrietta. I have been a loyal customer from the time they opened in the area.
    Last week I found out that both of the stores are closing. That mean the closest store is 66 miles away. 1 hour on a toll rad other wise it's 1 hour 30 mins. WHAT! How am I going to have SAVINGS when I have to travel 66 miles . Before it was a 15 min ( Heavy traffic ) 7 mile drive.
    I used to tell everyone Sam's club and Wal Mart was the place to shop. Not Anymore!
    You hear Community Pride that's what Wal Mart & Sam's Club is about.
    How about Loyalty to the Community and your CUSTOMERS ?
    I guess I will be shopping at Target, K Mart, BJ's Wholesale Club and Costco's !
    Thank you for Staying LOYAL to us the CUSTOMERS .

  • I am one of the many people affected by your multiple location closings this week. Frankly I am angered by the lack of notice to the customers and staff. I had recently purchased hearing aids at the Mt. Olive Location for my mother, my husband I have glasses that we purchased there. Both of these items come with adjustments. Now where do we go. Last week I bought my mother a citizen eco drive watch there as a gift. What if she does not like it and I need to return it. From what I see of your remaining stores I would have to go to another state (PA) to try and return this. What about the membership fees that I am owed. As there is no nearby location I won't be frequenting your store any longer. It does not seem to me that this closing was thought out well for anyone except perhaps Sams Club because we all did our holiday shopping and filled the coffers of your company. Please contact me at if you have any customer service people left at your company and let me know what you propose to do. This is no way to treat loyal customers, I am really disappointed in your lack of concern for your customers and employees.

  • I live in Prescott Valley, AZ and just read that you will be closing our store. I understand what is to keep a business going; however you employ around 200 people and for a town that is 27.000 to 30,000 residents that is a good amount of jobs. Things have been rough for all of us. Our town now has under construction 2 large subdivisions (1000 homes) in addition 5 miles down the road there is being built a very large senior housing the one little Costco that we have can't possibly provide for the number of residents we have moving into our area. Please reconsider the closure of the Prescott Valley store. Contact the Town of Prescott Valley and talk with them about the proposed construction for our area.
    Thank you for listening to me.

  • Caregiver for 86-year old and we previously purchased your Members Mark Total Protection (formerly Simply Right) adult women's pull on diaper with total satisfaction. Now you carry alternative lines that are the worst products we have found. I called corporate trying to find who your vendor was so I could attempt to still obtain this product and was meet with a total uninterested, unhelpful customer service rep. I am going broke trying other companies products with none meeting the needs of your former model. I see others on-line repeating that your replacement product is not worth purchase. Listen to your customers. This had not been just an inconvenience but using other products has left family member in part with burns from absorbents, diaper rash and having infections. While we appreciate your company shopping for the best prices for customers, inferior products at any price are not a good deal and when customers have a need for your product not available other places and then you discontinue it they are in a real bind. Take care of your customers and they will take care of your company! If someone in Sams corporate actually cares that can help message me directly at and I will be glad to discuss it further.

  • a company e-mailed me using Sam's Club rewards as a 'hook'…I didn't catch it immediately until I placed an order after completing a 'Sam's Club' survey allowing me to receive a product for only s/h for 4.95. As I completed the order 2 more pop-up pages for different product were offered for purchase and after clicking on 'no thank you', I completed the order and saw I was charged for these products ! That is fraud, plain and simple if not theft…this issue has caused me to cancel my credit card and contact the Bank Security and the Az State Atty Genl Office of Computer Fraud…I this shadow company is affiliated with Sam's Club, you and they better squar up and stop defrauding peole…the company who e-mailed me under the Sam's Club heading is 'Neulift'..if this your product and are allowing this practice to occur, you need to stop..this is a scam and you should not be a part of it…if you're not aware, you are now and Corporate should take steps to correct this. (after reading a couple of other notes, it appears Corporate may not care if other companies use Sam's Club as a marketing 'hook' me , that makes Sam's Club as complacent as the offending company ) I'll not be shopping at Sam's Club as it appears you don't care about the customers who buy your product and keep your business working…

  • I recently visited the Woodstock, GA store for your hot dog special. As we were eating and individual with is wife and three small children sat a few tables down. On the back of his shirt in letters about 6-8 inches tall were the words F— THA POLICE. As the father-in law of a police officer and having served in uniform for 26 years I found this very offensive.
    I approached the Sam's Club manager and asked if there was any store or company policy toward offensive language or nasty T-shirts. He said there was no policy on what members wore or advertised. I understand first ammendment rights, however, I also understand public offensive language and realize that not opposing such actions could give the impression of condoning them…I am sure this is not the case for the vast majority of Sam's employees or customers. I would like to see Sam's institute a policy that prohibits offensive language and nasty graphics on clothing. Is that possible?
    Quentin M. Thomas

  • Sam's Club in Billings Montana allows the miners to park in their employee parking. It causes many problems from dented vehicle's, cigarette butts all over the ground, trash left behind and limited parking for those of us employed by the businesses here. The employees who share parking, have to park further away from their place of employment. Some of whom are of the respected age, having to park at a distance to get to their building. Its difficult to walk on the ice and in the snow during the winters. Then there are the people who park and take up two, three and even four parking spots. There is plenty of parking for the miners to park up front by the street or by the gas station, where no one parks. This must be corrected. Its one thing to be kind and help. But when that generosity is being abused…someone needs to step in from CORPORATE and get the manager set straight.

  • As a new member to Sam's Club, in Billings Montana, I went to fill a prescription. The blond woman pharmacist was so rude I was actually contemplating canceling my membership. She needs to learn how to talk to and treat a person, especially in a position that is one to take CARRY-ON of people.

  • I received an e-mail from Sam's Club saying that I had won an award. All I had to do was pay the shipping cost of $3.82, after I took a short survey on shopping at Sam's (Houston Store #6346, at the corner of Eldridge and Richmond.) I took the survey and paid the shipping costs on my debit card – $3.82. The e-mail looked legitimate, had the Sam's logo, etc. Bottom line, this was a scam and this company raided my checking account for $206.17. I called the phone number on my bank statement. I talked to a guy named Joshua who told me they could refund me 35%. I am a caregiver for my mother who is in poor health, so I drug her out with me to my credit union to block the bogus company from taking any more money out of my account. I also stopped by my Sam's (Store 6346) to make them aware that another company was using their logo and name to raid their customers bank accounts. First, I talked to a supervisor named Elexis who told me there was nothing they could do, but I could file a police report. I asked her, wasn't Sam's interested in knowing another company was stealing money from the accounts of their customers and shouldn't they send a "cease and desist" letter to the company? She said, "Sam's doesn't care. You got scammed." I then asked to talk to a manager, (Alex) explained the whole situation and the manager said, "You know, it's Christmas. There's a lot of scams going around. Sam's doesn't really care what goes on outside the company itself." I said, "So if this happened to me, how many of your other Sam's customers do you think might be affected by this? Don't you think Sam's should send a "cease and desist letter" to the company ripping off YOUR customers?" The manager said, "Not our problem, it's yours." I said, "Your supervisor already told me Sam's doesn't care. You don't care. Shouldn't Sam's take better care of its customers? You're just going to let other Sam's customers get their bank accounts raided because you're telling me Sam's doesn't care? You don't care!" And the manager simply turned and walked off. Then I realized that everybody standing in the long, line at customer service was witnessing this conversation with Sam's manager. Some were looking at me, but most had turned around to watch the very rude manager walking away from me. They looked just as dumbfounded as I was. When I got home, I called Sam's Corporate Headquarters and waited 40 minutes for a representative to answer. The man at the switchboard said, "That's terrible. Sounds like that supervisor and manager need some additional training." And he transferred me to another person in the fraud department. The woman listened to my story and then hung up with me going, "Hello? Hello?" NOBODY at Sam's cares if another business rips its customers off using their logo and name. I will not be renewing my card when it expires and will definitely be shopping at Costco. I am unsubscribing to ALL of Sam's e-mails immediately. I thought I was doing Sam's a favor by reporting this to prevent it from happening to their other customers. As a caregiver, money is very tight and I will not be able to pay my bills for the month of December. Thanks A LOT Sam's! Merry Christmas. Sandy Davis in Houston

  • Dear Sam's Club Management,

    I wanted to pass along some kudos to the management team at Sam's Club #4830 in AZ.

    On October 9th, 2016 while at the checkout counter, I inadvertently left my cell phone as I paid for my items. A few customers later noticed it, took it and decided to keep it. I saw that I did not have my phone with me as I got into my car. That's when I returned and spoke to management there to help my locate it. Long story short, after the police were called I eventually got my phone back. It was ONLY because of the quick-thinking and actions by the management and others at that Sam's Club that day which allowed me to get my phone back so quickly. As we all know, our phones play an integral part of our daily lives.
    Please recognize and pass along a special Thank You to managers and staff; Alicia, Tynica, Diana and Bianca. I am so grateful for the time, effort and initiative they took in helping me contact local authorities to reclaim my cell phone.

    Kind regards,
    Glenn E.

  • I called your customer service to day about my credit bill that had a charge for membership. The lady who answered my call gave the reason, which was ok. However, the office you have them working in (call center) is so loud I had to ask her to repeat answers repeatedly. When I told her the back ground noise was keeping me from hearing she had no way to remedy that. Can't you find a way to make the call centers quieter so people can actually hear the customer service reps. It also takes to many (Too long) keystrokes to get to a live person. How about a live rep as soon as you push 0 or some other number without 20 questions.

  • To Whom It May Concern,

    Please HELP !. My Name is Frank Collins and live in Pigeon Forge Tennessee. In June 2011 I purchased a above ground pool from We bought a large 33ft x 18ft. x 52"deep. It advertised complete pool package, however, it did not say anything about the 12,000 pounds of sand that needed to go inside the wall below the liner. The pool has been great, I am a Retired Disabled Police Officer with Neurpothy and Asthma from exposure to a Meth Lab at work. We spent $500 for an excavator to laser level the ground and $500. for some extra hands to help us put this monster together. 2011 My 2 sons lived home (who have since graduated college and moved out of State) so it is just my wife and myself at home now. When we uncovered the pool this late spring we noticed that it had severly rusted around the bottom of the steel wall and several areas in the middle of the wall causing our liner to leak. I called the number on the back of my Sams Club card to try to get assistance, I understand that liners wear out but this would have been alright to use at least 2 more years. We , last Fall purchased a solar blanket which is still in the box and a sand filtration system due to inadequate single paper filter cartridge which came with the pool. A Social Security Disability Judge declared me disable in August of 2014 and I have great difficulty walking due to my Neuropothy and Asthma. Swimming was the only excercise I can really do, however, due to the holes in the liner and comprimised wall due to the rust we were unable to fill the pool this June. I have called the Sams Club toll free number 4 times trying to get a copy of the invoice since after 6 years I coould not locate the invoice that came with the bexes the pool was in. I never did hear back from any Representative from Sam's ans was given the supplier(Swin N Play Pools) phone number. I called and spoke with James Brown who was a Warranty Representative and explained my problem , Mr. brown sent a form and advised to take pictures of the problem areas(which is almost the entire pool). The pool advertised 30 year warranty of the steel wall and supports is one of the reason I spent $2359, on the pool alone. I did what Mr. Brown advised having to take the pictures , have them printed and sent them certified mail so I had proof of the Company receiving the information. I sent the Pictures and after speaking with Mr. Brown he advised he had a copy of the invoice. After all this time passing I received an e-mail from Mr. Brown with an invoice which said I would have to pay $1320 for replacement parts (which were the steel parts that was supposed to be guaranteed for 30 years). I was shocked since that is more than a months disability amount I receive, plus the whole pool would have to be disassembled and put back together, nothing in the invoice showed the lined which fail due to the steel 30 year wall rusting away. Our swim season is very short here in east Tennessee , usually the last of June to mid September)I can't believe after all the years I have been a faithful Walmart and would be at Sams if there was a closer Club in a safer area. I have now lost months of swimming excercise and now receiving Epidural shots and incresed medication due to the lack of activity. The number I called 5 times was 888-746-7726, and my Sams Club Member number is 101 34220 468940424 which is expired due to my limited income and 40 mile one way trip to Sams Club
    Thank you,
    Frank Collins

  • I was very happy when Sam's Club opened in Glen Carbon, IL and I shop there quite a bit. I especially buy many sticks of hard salami and whole hams that need to be sliced. Not a problem, right? Wrong – The slicer broke. I assumed no problem, they would just fix it. Wrong again, I was told by the store employee that "corporate" had decided NOT to replace the meat slicer. This is a MEAT department that sells products that need to be sliced. Isn't this obvious? Who would make a decision NOT to replace a meat slicer in the meat department? I can go elsewhere, but I just had to ask why, why, why? Sounds more like a government decision rather than a smart business decision. I don't normally bother to write, but I just would love to know if this is really true. Thanks for your time. Janet

  • Do not be fooled, Being a member of Sam's Club Plus since 2009
    on my last purchase I was told – you qualify for our Credit card which offers benefits such a 5% back on gas purchases anywhere anytime plus other benefits…Totally mislead, was given a card only good for use at Sam's and Walmart…..Do not be misled!!!!!

  • If this is how your CEO's feel about white customers. Maybe I should find another place to shop… Sam’s Club CEO Rosalind Brewer made no secret of her dislike at having to sit across the table from a group of white guys. In response, the Twittersphere is exploding with calls to give Sam’s Club what they think it deserves — fewer white customers.

    Brewer touched off the controversy in an interview with CNN in which she made it clear that the color of a management team was very important to her.

    “My executive team is very diverse and I make that a priority. I demand it within my team,” she said, noting that she favors minorities and women in the hiring and promotion processes.

  • I was shopping at your Mentor Oh. store on May 23,2015. I went between two cash registers to get boxes for my purchases. There was a case of Gatorade on the floor. I tripped over it and fractured my shoulder and tore my rotator cuff. It was memorial day weekend so I couldn't see a Dr till Tues. I couldn't dress myself, I had to sleep sitting up for six weeks. I had surgery on May 28. A rod was put in my shoulder. I still don't have full use of my right arm. I am 69 yrs old. I was hoping for some kind of compensation for my injuries. I got nothing but a lot of medical bills that I can't pay. Walmart always has carts full of stuff in aisles too. My arm was bruised all the way to my fingertips. My experience was very traumatic. I went there about six months after the incident, I started sweating profusely, and was shaking all over.

  • Dear Sir / Madam,

    I am writing to complain about the service my husband and myself received on May 25, 2016 around 7:48 pm when in your store located at 596 Bobby Jones Expressway; Augusta GA 30907.

    Unfortunately, your service has not performed well.

    On Saturday, 5/7/2016 2:40 pm I joined Sam’s Club via a promotion on your company’s website. The deal was, “Join now and get a $245 value for just $45”. Included in the deal was a $25 gift card, a Free Daily Chef Double Crust 12” Apple Pie, Free Rotisserie Chicken, Free Steakhouse Gold mash potatoes, free Plus Membership upgrade and $100+ New Member instant saving package.

    On Tuesday, May 10, 2016 at 8:31 pm, I went in to the Bobby Jones Expressway location to pick up my new membership card that I had paid for online. No one seemed to know anything about the deal. I had to show computer print outs of the deal that was being advertised on the Sam’s Club web site. After going back and forth, a manager was called and I was given my Plus Membership card and the $25 gift card but was told to wait 72 hours so the free food items could load to my card.

    On Wednesday, May 25, 2016 at 7:46 pm I went back to the Bobby Jones Expressway location to do some grocery shopping and to pick up my free food items. First, I went to Customer Service to inform them that my free items never loaded to my card. I was told that the free items would come off at the register. That did not happen and I was directed back to Customer Service. When I asked to speak to a manager, I was told that she said that it would be 30 days before the free food items would load to my card and that there was nothing she could do about it. I was advised to call the number on the back of my membership card. Rochelle finally appeared and introduced herself as the manager. She said that there was nothing she could do about it. She said people had been coming in all day with the deal and getting upset with her because it did not work out. I explained to the manger how my friend who did a similar deal at that same store had the same problem and in the end the manager was able to help her get her free items that day. Only after my saying that did Rochelle go ahead and gave me my free items.

    It’s ashamed what I had to go through just to get what was promised. I just can’t understand how a corporation passes down deals and the employee’s claim not to know anything about it and give customers a hard time. Customer service has truly gone out the window and it’s very sad say. This whole experience has been a total nightmare.

  • Good Morning, My name is Mrs. Williams, on April 29, 2016 I went to the Sam's Club to on Midlothian Turnpike to pay on my closed Sam's Club MasterCard personal account at customer service and told the young lady I wanted to pay $150.00 on my card she put $50.00 in the register I told her again I said $150.00 she said I already put that amount in, so I gave her the money and then she put in the $100.00 and gave me 2 receipts. the problem is when I received my online statement it only had the $50.00 not the $100.00. I called to check my balance and last payment was $50.00 not the $100.00, it should be $150.00, so I called to talk to someone and the lady told me that $50.00 was posted then when I told her about the $100.00 then she said yes $150.00. I asked why the whole amount was on my statement she said she see the whole amount, I told her I need to see all the money I paid, if any customer make a payment they need to see what then have paid. I think by just having that $50.00 affected my payment. I don't like that at all and is very upset the way the employees you talk to have that don't care attitude. It makes me not want to shop there anymore. They talk nice when they want you to get a card then when you get one or cancel they treat you terrible with the service. I am going to contact the Better Business Bureau about Sam's Club.

  • I have been a member since 2013 and in this time each visit to your stores get worse and worse. Today was the final straw with your company I spent 25 minutes waiting in line at customer service over a very bad experience in your Winston Salem store, I was there Sunday the 20th and got a piece of pizza and a soda, the pizza was burned and I had to ask three times for it to be replaced, then the soda was flat no lids and the food area was disgusting. I went in today at 12:30pm had to wait 25 minutes in CS and then was verbally attacked by a Sandi Collins when I asked to speak to Don Smiley the store manager, it was so bad i left, called CS and spent 2 hours being hung up on and given the run around, worst part is i got sick from the Pizza Sunday night and she said i deserved it. Way to go Sams Club, cant speak with anyone because your phone system sucks your employees are rude and your service does not exist. I have posted on social media about this experience and will warn all people I know to stop shopping at walmart and sams club shame on you !!!!!!!!!!! I hope everyone of your stores close and you go out of business I will go back to Costco were the service is first rate and the quality is better then anything you sell, I want my dam membership refunded and a call from some idiot there to explain how the hell you can refuse customer service

  • When is someone going investigated Dan Book Market manager in Las Vegas. I have been with company nearly 20 years and I have never witnessed the type of behavior he shows every time he comes in to our club . Just rude and always threating Managers in front of workers. This is just a real power trip this guys on .

  • I guess the boycott of Sam's by all those offended people is not working. Apparently not enough have joined in. The CEO is still employed and has made no effort to apologize or explain her comments. Looks like saving money is more important than principal. Once again people are willing to sacrifice principal for person gain. How sad.

  • Sam's Club charges you sales tax not on the instant saving price but on Sam's Club original price. Example TV $1,299 instant savings $300 Register price $999. Sam's Club shelf price says $999 price at register. Price at register then I should pay sales tax on $999. Not sales tax on the original price of $1,299. $1,299 x 8.375% tax is $108.79 then they put in $999 and you pay $1,107.79. It should be $999 x 8.375% tax = $1082.67 A difference of $25.12 more I have to pay in sales tax because Sam's Club charges you sales tax on the before/original price not the savings price. So if instant saving is $300 but I have to pay sales tax on that instant saving. Then it is only a savings of $274.88 not $300. WHAT A RIP OFF. Instant saving to people means an items is on sale like a grocery store weekly sale ad. I only pay sales tax on the sale, mark down or finial price.

    If I buy something on sale or marked down anywhere they charge me the sales tax on the sales price. Sam's Club need to change their Instant Savings to Sale or Mark down price so customers do not have to pay more sales tax then needed.

    This practice of charging more sales tax then the price of the item does not benefit the customer or Sam's Club. It only benefits your state tax department. A business that is suppose to be for the benefit of the paying membership customer and provide better deals. Sam's Club needs to change this practice so their customers can get the lowest possible price out the door.

    If I go to Best Buy and buy a TV on sale. I pay the sales tax on the sales price not the before price. Sam's Club is playing smoke and mirrors with it paying membership customers by not offering items on sale or marked down.

    Sam's club instant savings issue that needs to be changed for the benefit of their members.

  • I don't appreciate the remarks by Sam's Club CEO Rosalind Brewer. I am already getting a refund for my membership and not shopping there until you get rid of her.And I made sure I posted the video on my Facebook.

  • Your CEO is sick and I will not spend any of my hard earned money at sams or wal-mart till she is gone. Guess Costco may gain another customer…..

  • After seeing your president and CEO Rosalind Brewner on CNN live talking about how she Discrimanates against white people I will never again buy anything from sam's club and will not renew my membership that is now due. Also I am taking all things bought from walmart back as I don't want to support any Corportation that has this kind of mind set. thank you

  • I don't know why you bother putting your complaints here. Sam's doesn't read them, they don't really care about your problems. By the time you cancel your membership, they've had 100 other suckers sign up as members!!!! Got to Costco or BJ'S, they are both much better!!

  • CNN/CEO/Discrimination – discrimination based upon race or sex is not right. Your CEO admitted on CNN she uses these things in her determination of which suppliers to hire. As a long time customer, I find this very, very disturbing. Ms. Brewer cannot have it both ways. Either she is fair minded and treats us all as equals or she doesn't.

  • ^^^Rosealind Brewer***CEO-Poppy Harlow was the interviewer. My apologize. However Miss Brewer needs to Resign over her comment made on national televised news channel.

  • I went to my local SAM's club (College Station, TX #6338) during my lunch hour. I had a return and needed to get a temporary card. I arrived in line at 12:10 and there were 2 employees working the Membership Desk. 20 minutes later while still in line, the Membership Manager "Kenda S. Pancheco" arrived. By now there were 10 guests in line. I was 2nd in line now, and she took the people who needed membership cards to move to another line and started assisting them immediately. I asked Ms. Pancheco why she didn't take us in the order we were in line and she said "they don't need to use the register for their needs. I looked on her badge for name and she RUDELY told me she would "BE GLAD TO GIVE ME HER CARD". The person behind me had been waiting as long as I had and she was frustrated too. Ms. Pancheco then handed me her card and told me to notify the Store Manager.

    Thank you for your time.

  • squaretrade warranty is a joke and sams club wont help you either
    i tried customer care, my local sams club and didnt get any place. and this email was sent to sams club headquarters by custiomer care i and never heard from them

    heres the letter i sent sams club customer care:
    hi, im sending this to let you know how good the company you sell warranty's for is.
    the company does business with a call center called barrister (985-365-04000) who handles there support. i purchased a hp desktop pavilion 23 some time ago, and last month the dvd drive failed. upon calling square trade was transferred to barrister. they determined i needed it replaced. now i have in home repair thru square trade so they put in a request for a tech to come and replace it. its at least a month later and and im no farther ahead. i called them at least 10 times (30 to 60 min. wait each time), ive called square trade and told them and they called them but still no resolve. every time they say they will put the request back in their computer even when you tell them its been done multiple times. so i called again today and ther answer was they cant get a tech to take the call (probably because they dont have any tecks or pay hardly nothing for the job). there answer today was send your desktop in and we will change the drive out. and i have to supply the box for shipping. now thats not acceptible to me. im not going to ship my computer across country with all my information on it.
    so no. 1 is i wish to make this poor excuse of a warranty aware to sams club as you are selling it to people. and 2, i should be able to get this resolved by sams club in some way. either by supplying a tech to fix it in my home refund my warranty cost or, replace the computer with one that works. i joined sams club the first year they put it in watertown and have been a business member for a long time.

  • I buy a lot on Sams club auction and in the last 3 months they have cancelled 3 of my orders that I have won. I won a camo wagon back on 9/24/15 and have been calling for the last two months they say they have it, but there is a problem in their Temple warehouse and that they will have a manager call me. No one ever called me and today when I called them they are telling me sorry we will give you a refund. They have had my money for over two months and have confirmed that the wagon was in stock, but now don't have it. How many customers are they doing this to and how many millions of dollars of customer's money are they using while the customer waits for something they will never get.

  • I had one complaint when I started today, but now I have two. I bought 121.12 worth of goods at Sam's Club last week and they charged me 13.60 cents tax. When I pointed it out they said that they charge on the $30.00 instant savings that they gave me also! My sub-total says 121.12. That is wrong and though they agreed, it comes from corporate they said. I just tried to call corporate from the phone number at the top of this screen and their automated system kept going around and around. So, I called customer service and the girl says they only have a fax number and a mailing address for them. I told her I am looking at the phone number, but she can't find this page and now she has just disconnected me. CUSTOMER SERVICE/????? NO WAY. CHARGING TAX ON THE FULL PRICE WHEN I PAID THE SALE PRICE IS NOT RIGHT. THEY TOLD ME THERE HAVE BEEN LOTS OF OTHERS QUESTION THIS TOO. BUT IF YOU CAN'T GET TO CORPORATE YOU ARE STUCK. THEY ISOLATE THEMSELVES.

  • Recently I placed an order on, somehow instead of shipping my order to me they sent it to my local Sam's Club, which was a "glitch in the system". I have spent at least 1 1/2 hours on the phone with the distribution center trying to locate my package. No one seems to know what is going on. The distribution center will not refund my money because they need to find the package first. I had an Order # Fed ex tracking #. So extremely frustrated. No wonder COSTCO is at the top for wholesale clubs!

  • Do you people actually think that Sams Club """ higher ups"" really care about your comments? They are too busy counting their money. They never replied to ANY of my comments. I told them how they could sell TWICE as much meat.Went in one ear and out the other. THEY DONT CARE !!

  • Unbelievably pathetic customer service. I'm told … no problem to refund my membership fee to the debit card I used to purchase the membership, be done within 7 days. Seven days later, three phone calls later and one alleged supervisor … oh, no, we can't do that, only by check and it takes eight to ten weeks. Seriously?

  • Hello My husband and I shop for our business at Sams Club Amarillo Tx. We have done so for 13 years. we have a vending business and spend around a$1000.00 a week. We have had some problems recently in finding the product we use in our machines. When we asked the employee at the store why they didn't have said products, the answer was there was no one to unload the trucks. We have been told that some of the employees are being used to set up a new store?
    We thought we would let you know what is going on.
    Thanks Eagle Vending.

  • I think its wonderful that Sams offers newbies a good deal on a memebership to Sams Club. What about offering current members a discount on re-newal of their membership. I think if a discount were offered to current members they would be more likely to re-new membership. I hate that companies offer really good deals to lure you in, then once your in, they don't try to entice you to stay on as a loyal member.

  • 6338 is the most stupidest store I have ever worked for in my life….THEY NEED TO GET THERE CRAP TOGETHER!!!!!!!!!! KENDA GARY and Others……

  • I brought a television and it was broken when I received it in March 2015 and have not yet received the refund. All I have received was lies from the customer service. Why have I not received the money back to my account. Do I have to seek Legal Services?

  • If you want a good job where people are treated equally and not discriminated against DO NOT GO WORK FOR SAMS CLUB 6338!! Its a college town! Everything shouldn't be just given to college students! They make they own schedule and get more hours then anyone and can work there 2 months and be promoted to something they not fully capable of running. This place here treats they employees like crap! If u have death or sickness in your family and need to change your schedule to help your family out or whatever the case is. Kenda will cut your hours and tell you she wont change your hours because your not a college student! I didn't know you had to be in school to have special privileges to take care a sick parent or don't have a baby sitter for your child or something. Heather and Kenda both act like you have to leave your kids at home by themselves and come to work. If not you will be punished for it. They don't have any understanding to anyone unless your a college student! This is not fair at all! I've been in school too and plan on going back one day but u have to compromise with everyone not just the students. People work for a living to pay bills when you have managers like this you will never get ahead. This place is better off without them! This is the reason why Sam's club 6338 cant keep anyone on the job for 6 months because this place is an unfair workplace and needs to be reported also to the better business bureau! If u have another job they make it where u cant go to work for it by giving u hours u work at your other job! Kenda only want you working for Sam's club unless your a student. Most people need 2 jobs just to make it and when you work here all the students get all the hours while everyone else struggles trying to make it. These people don't know what it means to have to struggle and make do and they give the ones who do struggle a hard time and that's not right. Its either work for Sam's club 6338 or u cant work anywhere else with Kenda or Heather because they will schedule you hours where u cant work anywhere else unless your a student. This place is going down to hell in a basket with Kenda and Heather and would be a better place without either of them!

  • so store 6338 why don't Heather let the cashiers have their breaks on time? And if it is over time to have a break she just crosses your name off the list?

  • let me say a thing or two whoever wrote that about a person in membership is out of their mind. I know i didnt write that. yes there are problems like it is at every store and things need to be addressed but please tell the complete truth. yes things get promised yes they dont come thru but thats life. i have a"little family" at sams and I would like it to stay that way.

  • Since everyone on here is talking about store 6338 in College Station I will add my 2 cents worth in too. I walked thru the front door and I saw this lady named Charlotte mopping and I come in Sams at least once a week. I asked her what are you doing, aren't you a door greeter? She told me that Corporate was coming and they wanted it to look nice. Well I thought that was maintenance job? Am I wrong? Shes always dressed so nice and greets everyone so nicely and has a smile on her face all the time. I just thought that was so rude of the manger Kanda who told her to mop. Is that in her job description? While I'm on my soap box, why on earth is membership always so slow? Why can't they update their computers. I was there two days ago and the computers were down again. I had to pick up my child and I wanted to make a payment and I couldn't because they didn't know when they would be up and running again. That happens too much. They need more people in Membership and not keep harping on the credits. Gosh if I wanted a credit card from Sams I would get it. Don't harass me for a plus card or a credit card. I come to Sams to shop in bulk not to be harassed!

  • Can someone tell me what is wrong with store number 6338? There's this one woman that is totally rude and then I over heard members talking about how they are treated at Sams. I use to work at wal-mart and they do treat their employees really bad. I guess Sams is no different. I do know however there is this nice woman at membership desk with blonde hair that is so helpful and nice to people. I stood in line for over 20 minutes and when it was my time she was so nice and professional. She actually got me out of my bad mood. Sams in College Station needs to get their act together.

  • Sam's Club shows a lot of favoritism toward a lot of people. College students shouldn't be the only ones to be able to make schedule changes without a problem. People who have other jobs or sick family members or whatever the case is who need to change their schedule or availability at 6338 cant get it and end up getting their hours cut! That's not right. They run off all the good workers and wont help them but will use them whenever possible and when you cant do something when they want you're punished for it. Management shouldn't be starting confusion among employees by going back telling what they heard to the other person. Then they constantly pick on and harass the good workers while the bad ones get away with everything. I remember if you were a no call no show and didn't respond back to your job it was automatic termination. You have to be fulltime to get insurance and cant ever get fulltime so if you get sick and miss work you have to bring an excuse but most places wont see you if you don't have insurance so you have to go to a hospital and get a ridiculously high bill just for an excuse to take to work to be excused but still have to pay off the bill and your other bills at home and cant get more hours or fulltime. Something has to change at this place……..

  • Me and my husband were literally harassed by one of the customer service rep at a Sam's Club (store#8220). We have been a business member since 1998 but the way we were treated we were speechless. We even explained the situation to one of the shift manager but she did nothing to resolve the issue. We have submitted out concern to the corporate office twice but on one had contacted us. What a poor customer service from such a big retail chain on the nation. I guess this is the policy of Sam's Club, employee comes first before the customer. My question to them is, who is paying for their salary. If it is the customer who goes their to shop than Sam's Club must review their policy. Such a horrible, pathetic, poor customer service from the local store as well as the corporate office. What a shame.

  • I have been workin at SAMS 6338 for 7 mos now & I gotta say the things that I have learned. 1st they get you to do all the CBL's and U possibly think this might be a really good co. to work 4 but as the days go to wks, wks to mos,not true. MS has a alot of responsibility to even work in that dept. I try my hardest to go by SAMS RULES. When a member comes up with whatever problem they have I try my best to make the member happy! But as I was told & thru all the CBL's and "THE RULES OF SAMS CLUB" I try to make the best decision possible & need be to get a cos or a manager 2 solve the problem if I can't. The worse thing is it makes me look like a dumb ass when I go by the rules of the co. and then a manager comes & changes the rules & gives the member what THEY want NO MATTER what it cost Sams. They are a huge company, right? They wont loose any money its just a right off for them right? It really kills me when it concerns tobacco, or if a member has a product 2 or more yrs old thats just stopped working they dont have their receipt & they actually get the full price of what they bring back & we have whatever that item is in stock at that price. WOW.U know I could make a living doing something like this. Go get a product say it doesnt work & get my money back bc if u raise enough hell we dont have to give u store credit or on a sams club gift card we will give u cash back or credit your credit card…WOW!!!! Then theres these promises that managers make & if that member calls corporate WOW bigger trouble U do what member wants no matter what! if u ask them all the time for a FT position and it comes available they promise U oh okay ones open u wait still your PT. Then they all call u into a room, Manager, ass't manager the lead of that dept offering u a job at FT and u still wait then they decide your not right for that position in the 1st place so your still stuck where u were to begin with PT and thats that! After mos of promises of FT I am still PT I need insurance & I still dont have it after being promised I would. I keep getting the run around call back in a week & see if u are FT its been 2 wks since they said they put me FT & I called the 1800 to sign up for insurance & Im still not FT so they say.Then whats really crazy I personally think a lead person should be someone FT not in college and thats not the case they give positions to students who are not there but maybe 20 or less a wk and thats not fair. I work my ass off I try & learn everything there is to learn in Membership & U know we were told to write down things we still are not comfortable with or know how to do & our "lead" or :supervisor" would work with us on it..BIG FAT LAUGH! NOONE cares or helps they only see the bad or wrong things you do…..Like this title "Membership Champion" It is a position that a person has that goes and gets credits from members Well Im n Membership I do very well with getting credits so in order to give me my FT position I was asked to be membership PT and Membership champion the other. I have told Gary and Kenda and Daniel that I would like to learn more about Sams move up in the company, but being that a girl going to college will get the lead position when our lead leaves in a mo, is again in my eyes NOT fair. Theres a lot of favoritism in this store which shouldnt be. I think there should be tests to give to the person to see if they are actually qualified to earn that position. Granted then you have the people that are always late everyday does anything happen to them? NOPE! Sams store 6338 is loosing alot of great people because of heather, kendra and alot of other people. Theres only ONE thing I have to say good about sams. I do however have a medical condition that has turned up in the last month & they are understanding when I need to go see my dr. I will give them this credit. IM lookin 4 other employment.

    • I agree and they should not push the credits and plus memberships. If we as members want the credit card and upgrade to plus then we would do it. Hell if they want you to have the plus card so bad take away the other membership. I feel so sorry for the people in membership that are constantly asking and I have seen folks get pretty mad when asked to upgrade or to get the credit card. Does Sams get a cut for doing this?

  • got a receipt from Sams Club in Scarborough,Me. as I checked out a young man stamped my receipt to please fill out a survey and rate the club a 10.The store was always a 10 in my mind until the new manager Jackie Bell it says on my paper, took charge. I rate it a minus 10 now. About a month ago I asked the lady at the service counter if it was closing because it was so bare. I hate the new floor plan that they changed in produce. VERY INEFFICIENT!! I tried to send a note thru the survey only to be rejected many times as already sent on this slip. I think when it comes time to renew my membership I will chjange to BJS Club even tho its further away. The old manager must have gotten a well deservrd promotion as it was a great place to shop. The current manager sucks and is filing her own survey i think.
    Sincerely, Grace M. Donahue

  • I do not have a question. I have to brag about the best shopping experience I ever had. I bought an item in the store and it was too big to fit in my little car. Trey (manager) and another employee (didnt catch his name) at the Sams Club in Knoxville, TN tried to help me put it in my car. It was still not successful. Trey, who was just getting off her shift, graciously volunteered to drive the item back to my house. Of course she didnt accept a tip either. I just want to make sure she gets the recognition she deserves for going out of her way to make a customer's shopping experience that much better. Please let me know this message was received. And please send some love in Trey's direction.

    Customer for life,
    T. Lam

  • iplaced an order on May 22nd for my wedding for my cake to be picked up at the Dallas tx location. I have been trying to call the store to confirm my order for the past two days, I finally got someone on the phone and I asked her to check on my cake order and she stated that she could not find my order, this is the second time this happens to me and I don't understand how they can loose my order. I am vary upset because I I had not called I would have gone in once again the day of my wedding and my cake would not have been ready, the lady I talked to today took my order again for 06.27.2015 to be picked up at 10am.On June 27 I got a call from sams that my cake was not going to be ready by 10am like I ordered that it would be ready at 11am so I told them that was ok. I went to pick up my cake at 12:30 pm and the cake was still not ready they said they had alot of orders, I got so upset that I called a manager and they said it would be another while, I waited two hours for my wedding cake and they just gave me half off that is not right. I was late for my wedding.
    I hope that someone can get back to me as soon as possible. So many people were waiting for their cake order for hours. I need to hear from someone soon.

  • Why is it every time I go into Sams to shop in Fort Walton Beach, Florida the yogurt machine is either broke or they don't have the right cups to serve it in?? So irritating to so many!!

  • I have been a loyal customer for years and about 2 years ago I got a Sams Club credit account with you and I pay my bills on time and even pay you off, I wanted this account to help improve my credit and the company that opened the account was a great company, but then you switched it to sucky synchrony bank. I have three cards that are pacifically they took over my credit account due to switching over accounts. This company sucks, if does not matter how great of a customer you are, how great of payments you make, they just keep lowering, lowering, and lowering your credit limit, which in turn if you have gone into the club to make a purchase using these cards and they lower your limit, it impacts your credit score and makes your credit report look bad. Then they want to tell you we lowered it because you have too much credit or your credit score went down. Well yes my credit score went down because right before that you lowered one of my credit cards which made it go over my credit limit. I am seriously considering hiring an attorney!

  • if someone doesn't take care of management at the Washington pa sams club…they wont have any employees left….it is unfair how they treat the employees there…

  • I work at Sams Club in Tuscaloosa Alabama and have enjoyed it until recenty. We never get on time breaks;lunches and last night was unable to go home after I was finished with my shift ( after (9:30) after telling manager I needed to go. I will be calling Corporate headquarters….

  • I was very disappointed on my weekly trip to Sams Club to discover TWO of my baking items had been deleted from inventory. The Crystal brand "Fine" sugar and inexplicably, (of all things!!!) the Ghiradelli 60% Premium Baking Chips. I was informed that they would only be carrying these at Christmas time from now on. What?! Are you kidding me? Sams Club is supposed to be for businesses and businesses bake more often than just at Christmas! I have called them about it so we will see what happens….

  • oday…I went to Sam's Club # 06651 located at 5702 Baltimore National Pike, Catonsville, MD 21228. I had to get my tire checks for a slow leak and I wanted my tires balanced and rotated. All of this was prepaid insurance that I purchased when I purchased the tires. So I always check the integrity of the mechanics with stuff like such. I marked my rims with numbers so I can see if the tires were at best rotated. They were not rotated or balanced. I didn't go back in to say anything out of suspicion that worse will be done. But that is so dishonest to say you completed a services…wrote it on a contract and signed it and haven't done a thing.

  • I visited the local Sam's store in Sherman, Texas my usual time of the month. When I had my purchases on a flatbed which included three cases of water. The girl at the checkout informed me I had to remove all of my purchases and put them on the belt. The last time I was there they simply checked the items on the existing cart. To have to handle the heavy cases of water again was a problem for me. I am an elderly man in my middle 70's and am handicapped. I am under the care of a physician for severe back problems and must go to the hospital every few months for shots to my back. I think the state of Texas agrees with my doctor since I also have a handicap license plate. When I told the girl I had severe back problems she told she also had a bad back and proceeded to the register leaving me to unload the flatbed. This girl was in her early 30's so I don't know exactly how bad her back was. After she checked me out I asked to speak to a manager about the policy. A person named Crystal showed up and was very authoritative in her actions informing me that everyone would be treated the same even after I told her of my situation with my back. To me this meant if you were in my situation you would be treated like a healthy 30 year old. As I was leaving another underling told me they could have used another flatbed and transferred the items to it. So I had three different situations with your policy. I am also a veteran who served my country honorably so this was very distasteful for me. In the future I will take my business to Costco, even though I have to drive about 50 miles. I spend in excess of $500 to $800 a month at Sams and have been a plus member for years. Until this policy is made clearer to the employees so everyone understand exactly how it is to be handled I will take my business elsewhere. I feel like this will fall on deaf ears as just another old senior who has a gripe. It might have served better if I had published a letter to the editor in our local paper describing the situation to the large senior and veteran population in this area. But I though it only fair to give you a chance to address the problem. Sincerely LEW

  • To whom it may concern,
    March 26th we entered Sam’s in Wichita, KS on Maize Rd. at around 12:50 in the afternoon. We had already entered our order on line so as to save time and all we had to do was just go and pick it up @ the checkout. We immediately went to the Kiosk to register that we were here to pick up the order. We found one lady in line with her son that had obviously been there for 10 minutes or so. Only one person was there in the Customer Service, busy helping another customer. She paged for help only to have a “so called” manager (male) come over, play with the computer and walk off to another department – REALLY!!!!! – Then the gal that was already assisting a previous customer, proceeded to page for help @ Customer Service and another “so called” manager (female) came over, looked around and walked away to the same department as the previous manager. The gal then proceeded to page again saying I need help @ the Customer Service area, I’m the only one and there are people backed up. I wanted to say WHAT IS YOUR PROBLEM – there have been two “so called” managers come by here – and do nothing – (DON’T TELL ME IT’S NOT YOUR JOB – WHEN YOU SEE SOMEONE STANDING IN LINE AND THERE’S ONLY ONE PERSON TRYING TO HANDLE SEVERAL CASES @ ONCE- GET OFF YOUR LAZY BUTT AND HELP) – I have been a manager several times before and was taught that customer’s come first and that regardless if it’s your area or not – get involved and help, think of others or better yet, think of what you would feel like if you were the only one behind the counter and this was happening to you, or if you were the customer and you were trying to get some help only to see people walk in and out of customer service area like they were oblivious to what was going on. It’s no wonder people don’t like to help out when we don’t have very good examples of people that are ready and willing to take our money but are so totally against helping people when they need help in finding something, getting some kind of problem solved, or just plain picking up and paying for a large order.
    Now with all of the above said, I must add a positive note that one manager finally did come to the rescue and helped the lady that had been standing there for quite some time. Then it was our turn. We were informed that they were unloading a truck or something was being done with a forklift and the additional items that were needed from the walk-in, in order to complete our order would be brought up shortly. Thanks to that manager for getting involved. Note – this was the second female manager that we encountered.
    My biggest question is that was it too hard to ask the previous “so called” managers to jump in and help out? I call them “so called” because I was told that all those that were wearing “green” were managers. All I can say is that I’m not impressed and have had dealings with the “so called” female manager (1) before. She has no personality and acts like she really could care less about being there.
    I like Sam’s, but your customer service leaves something to be desired and “if” you don’t train your personnel better and teach your managers to jump in when they see a problem instead of turning their backs and walking away, you are going to have a great deal of disgruntled customers and a lot of turn over.
    I’m sure this will fall on deaf ears, but all I know is that one bad comment from the public can really affect an entire business, especially if nothing is done about it.

  • I have reported the greeter Linda twice to management because she is very rude and obnoxious. She likes to stand and argue with customers. Why is she employed in customer service and she has no people skills? I reported her to the manager 3/8/15 and he was very nonchalant and did not care to hear my complaint. He simply sided with her behavior and walked away. Also, I reported her to a manager name Wendy on 3/23/15 because once again Linda has an attitude. The supervisor Anthony also came up to the register where my mother and I were standing and rudely said, " We do not need to know the greeter name." I asked the cashier for the greeter's name. Per cashier, Linda is always moody, but that does not give her a right to take her frustrations out on customers. Why is she at the front door? She is the first face that people come in contact with in the store. I will not be renewing my membership and I will tell my family, friends, and coworkers to avoid Sam's Club at any cost. They simply do not care about customer relations. This store is located on Pecos in Las Vegas, NV.

  • 3/17/15 – Went to Sam's in McDonough, GA to get pizza for dinner at the café/restaurant. I noticed the line was 10 or more people deep. There was one person working behind the counter. VERY SLOWLY!! Stopped an employee going up the stairs to the office area and asked if there was anyone else working in the café/restaurant area and she said no and kept going. Saw the manager come down the stairs and it looked like he saw what was happening but did nothing. Tables in the café area were not wiped off. Drink area was a mess. Behind the counter was a mess. On several occasions I've gone to purchase pizza and none was cooked. I run into the same thing late in the afternoon when you stop to get something for dinner, preferably a rotisserie chicken and there's none cooked. I am disappointed to say the least. I stood in line for over 30mins waiting on pizza. What has happened to our Sam's Club?

  • I would like to express my concern over an event that happened on February 16, 2015. I arrived at your Pineville store at 5:15 pm to hand in my eye prescription and was told that the optical shop was closed. Since I had called during the day to make sure that they were open and not closed on President’s Day, I was amazed to find a closed sign posted next to the store hours 10:00am – 7:00pm I made a special effort to get there before they were supposed to close at 7:00 pm and now my efforts were in vain. How disappointing. The weather and driving conditions were fine at the time but were predicting snow at night – not before 7:00 though. The pharmacy was not closed. The Sam's Club Pineville store was open. Why were the opticans not there? I talked to the assistant manager at the time and she replied that the workers in the optical shop said that they live far away and needed to get home due to the weather conditions. It had rained but was clear and had been clear for about and 45minutes to one hour. If you take a job and live far away that’s your choice but if you are due to work then show up for a job and stay there until closing unless the store itself is closing- which it did not. Why did both workers need to leave? They always go to lunch at the same time, is that necessary? It seems totally inefficient? You don’t send all the cashiers to lunch at the same time. This practice needs to be re-examined since the optical shop is in the Sam’s club and using the Sam’s club name and giving poor customer service under the Sam’s club logo.

  • Well this day did not go as planned for sure. We were going to buy our new phones, so we went to Verizon first, then went to Sam's Club to buy our iPhone's, well as we were leaving, they had a leak in their ceiling and as you go out, there was some water on the floor, the wet sign I guess they had out had been pushed to the side and didn't cover the water puddle, so I sure fell, right flat on my face, broke my glasses and ended up with a big knot above my eye with a cut, so needless to say I ended up in urgent care, they took an ex-ray of my head and eye to make sure nothing was broken. The whole ordeal took all afternoon. Why don't stores if they know they have leaks in their ceilings and are putting puddles of water on the floor, WHY NOT FIX THE LEAK. One of the clerks, even said she fell over here where the leak is, well so they knew that…???? I am very thankful I was not hurt more seriously but wonder if it had been an elderly person and they could have been hurt badly. When I was walking out two ladies asked if I had fallen, and I said yes, the one said well I fell last week ended up with a busted knee. What is wrong with Sam's Club… many people have to fall before they fix this leak? I am very upset right now. I do feel blessed I am okay, but still upset that this happened because of Sam's Club's negligence. Remember when you are in Sam's Club watch your step. What a day…should have just stayed at home!!

  • Hello My name is (runningrivers) i am a three yeas cancer survivor i am asking you to help sponsors me for the 2015 Avon 39 walk fundraising event this year unfortunately cancer has touched so meany lives not only in women but children and men ,I acknowledge you have sponsored over the years to meany fundraising event to find a cure i appreciate your sponsorship you helped my own personal journey with your donations,, "This will be my first year to walk for thous that are not able to walk i would be honored to walk the 39 fundraiser out of Santa Barbra sponsored by Sam Corporate please help sponsor me in this life turning event

  • It is to my dismay that I have to bring this situation to your attention. I have attempted to ignore and not pay any attention to Barbara's behaviors which has been on going for at least the last
    6 months. I have both been personally subjected to Barbara's discriminatory actions and behaviors and have also personally observed other club members be subjected to Barbara's discrimination based on service dogs in the Club. I have also had the associate Barbara come pointing out members with service dogs in an angry manner and complaining about them. When I have shared the ADA and Federal law with her she says she does not care as she shares her personal thoughts and reiterates they should not be bringing those animals into her store as she rudely shares that. In the last few months since about Thanksgiving 2014 it has become real personal on a one way manner aimed at me from Barbara and it climaxed on Thursday 5th February 2015 when I was personally attacked in a verbal manner while actively interacting with members in the freezer section of the store while demonstrating and offering samples of the Highlander Cod Fish which is a lightly breaded product. Barbara came up to the side of the demo cart and began her verbal assault. Barbara told me I should seek her forgiveness for bringing my 2 service dogs into the store and she was sick of me doing that. She went on to say cause I had brought them into the store around Thanksgiving 2014 and other times she was aware and she had intentionally treated me rudely and differently then she had in the past and does other associates since Thanksgiving 2014 for bringing my 2 service dogs into the store with me. She then stood there demanding I seek her forgiveness for such and admit I was wrong and knew better. With no members at the demo cart for Barbara's action had kept the members going I told her they were trained and certified and after work I would be glad to discuss all this with her. Barbara did not accept that and kept up her rant. I also shared with her she was violating my rights and acting in a discriminating manner to which she said she did not care. She replied then don't bring those dogs into her store for I know better. Barbara then stormed off in a huff looking back verbalizing something and shaking her head while looking at me.

    At the end of my demo shift I shared this incident with my supervisor who encouraged me to share that incident with the store management. I told her I would need a few days and after I was able to write it out and pull together supporting documents I do exactly that. That course of action was encouraged by my supervisor and thus this submission. It is unfortunate this has happened for there was time Barbara and I were friendly and use to share friendly conversation. Unfortunately due to Barbara's action and behavioral treatment we no longer even converse. That was totally chosen by Barbara and though I do not agree with her choice of actions I have respected that choice of hers though I see no reason for such.

    I am open to discuss this with you with my supervisors permission which I see no problem with. I would hope that Barbara could be made aware of the laws and how her actions are not appropriate even if she has other thoughts, beliefs and feelings. That her discriminating actions and behaviors not be shown in the store toward any one with a service animal. If possible our friendship that once existed be restored if possible, I realize that takes 2 to be willing.

    Please see the following attachments, Thank You.
    ADA Service Dog Guidelines – (Endorsed by the U.S. Supreme Court and the U.S. Justice Department)
    U.S. Department of Justice: Civil Rights Division; Re: Service Dog

    If anyone would like to see the certification on my service animals I am willing to show.
    Which I carry all the time with me.

  • I have been a customer for about 20 years. In that time I have witnessed customer service go down hill. Earlier this week I went to the store in Clearwater, FL where I have always bought my tires. It was a disaster. The gentleman who waited on me was very informative and helpfull. The tires I requested and the auto company suggested were not in stock.They have to be brought to the store from the warehouse in Tampa. They were on sale and I paid for them. Unfortunately the whole transaction took an hour and a half because it had to have a manager override. A request for any manager to tires was repeated multiple times with many customers waiting because the register was tied up with my order and no manager arrived. Finally a gentle man who was called "Coach" who had just come to work walked over took care of everything finalysing my purchase and clearing the register. I was told to call the store in 2 or 3 days to see if my tires had arrived so I can come in and have them put on my vehicle.Where is the good customer service? The employee was very good but management needs to be retrained for good customer service. It's a shame they are losing so many customers with this kind of service.

  • I've been calling customers service since 9:00 am this morning. It's now 3:21 pm. It's 3:49 pm I called again the operator answered after 12 rings. She transfer me to customer service, about 20 rings no one is answering. I still can get hold of anybody. This is my 6th time calling now. Each time I call the operator she says that there's another person on hold. I just get no signal at all. It's like they just hang up the phone. When I go to the store. The customer service line is long all the time. There's only 2 people working. Last week I was there and there's only 2 people in line. One customer service guy is kinda bald headed. I don't know what his working on. He didn't say Hi and never look at us. So, finally the lady customer service help us that took 25 minutes for the customer infront of me to get help. Then by the time it was my turn it was 35 minutes wait. Anyhow, I was in line at the cashier to purchase a Samsung 40" Flat Screen T.V. She is having a hard time finishing my transaction.She said the Gift Cards wont work. She tried swipping them many times. She is kinda upset already. Anyhow, with the long line of customers. I end up leaving. So, I came back the next day to purchase the same T.V. the cashier who help me this time didn't have any problem with the gift cards. I am a very loyal customer of yours. Ive been a member for 22 years now. Hopefully, some of these problems will get resolved.

  • I shop at the Sam's Club in Laurel Maryland regularly , they had a good sale on tires recently and I purchased 4 new tires The tires were ordered and I was called by the store when they arrived. After having the tires for 2 months one tire blew out and I return to the store to get a replacement tire. I was told that the store does not keep the tires in stock or have any replacement tires when ordering tires online. Well wow I had waited 3 hours to be told this and everyone seem to act like it was ok . The I don't give a d — attitude. One manager was called to discuss the issue. of why a customer is not informed of this when purchasing tires at the store. Not everyone wants to wait 3 to 5 days for a new tire nor is it a safe practice to be stuck in situation , due to not being informed by your store or having a policy in place. Thank goodness for one employee that has been on staff for a long time with Sam's tire department , the manager couldn't care less , about my situation , I travel long distance for work everyday , riding on a donut is not the answer , or some of the rudeness that was displayed by another employee. One Young man standing and listening to everything was on the computer searching local stores to see if they had a tire and found one. He even went to pick up the tire from the store, The manager didn't even offer to try that solution . Never lose this valuable employee at this establishment , the rest are useless.

  • I have been a loyal customer for over 20 years, with small breaks due to military service overseas. I recently heard that Sam's Club has a history of donating to organizations that have ties to terrorist groups. Is this true? And do you plan on continuing this practice? I am waiting for a response which will definitely influence my decision on continuing my membership. Thank you. I am only posting as anonymous, because I can't get it to accept anything else.

  • Hi Sam's Club Headquarters I'm associate for 4989 store in Auburn, AL my comment is about all the Sam Clubs stores. I work in your receiving area every single working day or stores around the world is throwing away a lot of stuff that isn't damage in the trash compactor. Like if a pack of lotion with 3 bottles in it was taken to claim because one bottle or of the package of 3 is room while the other 2 is still some good. I wanted to know instead of the all 3 bottles her thrown away why Sam's Club don't donate everything that could be used, sewn together and washed? I am a single parent who is living out of a basket and sleeping on mattress who has looking at so much stuff that has thrown away by your company. I may not have my own place and transportation but I have a roof over my head for the moment I'm trying to make it to work on my schedule days but sometimes it's very tough when being a single parent. I don't have a set work schedule but I do try to make it to work every schedule day. Sorry but my real reason why I came to you is because of the waste of clothes and other important merchandize that could be used when they aren't damage by people all over the world who is homeless and who is in need. We recycle many of our plastic, aluminum and boxes or paper waste but it really would make a huge difference if we can donate our stuff it will cut down so much and help so many people. I am all about doing for those in need and provide so much help that I have dream so much about having the funds and help from others to come up with a foundation or something. That can help so many people giving them hope and helping them succeed to getting their lives back in order. I try to provide the best care for me and my daughter but compare to what so many families go through I'm doing pretty good. I wanted to know it's it possible that Sam's Club could help make some improvement and changes that could provide some blessings for others? Please send me your response. Thank you.

  • I just wanted to leave a note to let you know that the Club in Texarkana, Tx had the Plus Member Christmas event last Saturday, November 22 , was a bust. My family and I lined up at 5am with about 10 other guests. At approximately 6am representitives came out and passed out appointments for those who were in line for Samsung Galaxy S5 phone. That is what we were in line for and were the second customer in line to rec'v appt for 8am. At 7:55am we aproached your phone center to purchase phone and there was a rather large line. My daughter went to your phone rep (Jeremy) and notified him we were there for our 8am appt. for phone. He told my daughter that we would have to go to end of line and IF he still had a phone when we reached the desk then he would help us!!!!!!!!!!!!!!!
    We immediately spoke with management who said that was incorrect and promptly told this to Jeremy who responded rudely and said he never told us to go to end of line………He said he would take care of us next. When we did reach counter as next customer Jeremy continued to be rude and said "I'm not able to process the phone due to you are either deliquent with your provider or you have an outstanding balance..We explained we are current and do NOT get behind on our statement and that I am up for upgrade on three lines. He told us to call provider and that he could not help us. We got out of line and called ATT. They sent text to approve upgrade and he said we must speak with ATT rep and they need to straighten it out on their end. Once again we got out of line. Called and spoke with rep and they assured me that we were clear and for upgrade. We got back in line with different salesperson Mekilaaljb ?? and waited patiently for our turn. In the meantime, Jeremy called out for his 9am appt. and we said we are 8am appt still waiting. He rudely replied "I'll let him deal with ya'll. Once we reached front of line this rep said he could not proceed because your(Sam's ) computer said no date for upgrade and he said we need to call ATT rep. I got rep on phone and she (Jocelynn) wanted to speak with your salesman. Jeremy to the phone and responded "I never said she is not up for upgrade or that they were delinquent" that is an absolute falsehood and he handed the phone back to me and she was very upset and wanted his name to also report him. She said ATT will follow through with their complant and for me to go to ATT store for any future needs. I then went to store manager Roger? and complained about rudeness and incomplete sale. That we had been there since 5am and it is now 9:30am (4 1/2 hours and the PROBLEM IS UNRESOLVED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!) Roger came back to us after speaking with salesmen and said there must be glitch in system and that they had same problem with other customer. I reminded him that curtesy goes a long way and if they had been curtious it would have changed everything. His response, Well you have to understand that they have been here since 5am.. Really!!!!!!!!!!!!!!There is no excuse. I have blasted them to my friends and I will never sign up to be a member AGAIN. RUDE

  • For years, every since Sam's Club came to El Paso, Texas, we have had a very pleasant relationship with Sam's however in the past few weeks that has changed dramatically. My wife is a professional photographer and changed from a photo lab to Sam's to have her pictures processed. Sam's did a wonderful job for about 3 years until, a new club manager took over. Things changed immediately! First the prices changed dramatically and my wife was then told they would no longer process the pictures e.i., do the prints from behind the counter. Bad, since the screens available to customers doing their own are not adequate to process pictures properly. Okay I understand that is how it has to be so I went to the club manager, a "Gabe" and ask, since my wife had already done about 150 pictures at a promised at a promised price would Sam's [Cielo Vista Mall, El Paso, Tx.] process and produce the prints for those pictures. Gabe, the Club manager said he would indeed do so! We shook hands and I left. By the next day the manager [Gabe] had gone back on his word. So much for a person of honor!

    But that is not all! My wife is still trying to do pictures there amidst two condescending employees and a number of "no's" on the part of your managers and employees. One Example: The other night I took my wife over to have her pictures processed. When she was almost finished the "ass" behind the counter would not give the last picture, one each 3×5 print, just ONE PRINT because he said he had to go to lunch hence we waited for 1/2 hour while he went to lunch. He told my wife "those were the company rules."

    Toady 20-Nov-2014 she was sent home to remove information from her disk in order for your agents to produce the pictures. They could have done in a couple minutes them from behind the counter but they refused — both your employee and one of your managers.

    We have been long and loyal customers. I even served on Sam's local advisory board. We purchase thousands of dollars of goods from Sam's Club and Wal-Mart each year. We even bring back goods for which we had NOT BEEN CHARGED and pay for them. I have also been a corporate buyer of thousands of dollars worth of goods, especially for several hundred people at Christmas.

    Then today when I called to complain I got shuffled around on about three phone calls trying to talk to someone.

    Well we've already done our first regular grocery, etc. shopping at COSTCO!!! They said they'd be happy to do my wife's pictures.

    C.R. McCalmont
    El Paso, Texas

  • Good morning, I'm asking for a very big favor from Sams. It would be a great idea if you all can put that LEMON SWIRL SHADOW CAKE (Artisan Fresh) out for Thanksgiving and Christmas. The cake is delicious it deserves to be an everyday cake just like the triple chocolate and that nasty lemon crunch. PLEASE consider it.

  • You need to get a different delivery company for your Sams Club in Rochester MN. Delivery Inc LLC is what you use and you should not. What a joke! I bought a mattress set on a friday and had delivery set up for the following wednesday. Didn't happen so it was rescheduled to the following Monday. The delivery driver left me a message about delivering it between 5-6 pm. NEVER SHOWED and NEVER CALLED. My set is still sitting in your store! I left 3 messages with that loser and he never called me back. I wasted vacation to be home for delivery for nothing. I will be getting a refund for this mattress set and I will buy it somewhere else that can actually use a reputable delivery company. This for two weeks has been nothing but a total joke and I can guarantee you that if you don't change delivery company I will buy nothing from you and I spend ALOT of money in your store. Your local manager was nice about it and even told me that there have been nothing but problems with this delivery company – so why on earth don't you change it???????? Very angry customer.

  • After 3 phone calls to the Sam's club in Laurel, MD I didn't speak to a manager on duty. I waited about 10 minutes each time before I hung up. Poor service. I will never call or shop at this location ever again.

  • I purchased a television through your "Auction" on October 5 2014 and was sent an e mail from your warehouse in Texas that the order shipped October 6 via Fed Ex. A tracking number was generated with a estimated due date to my residence on October 9, 2014. I also made arrangements through your sub-contractor "Installs Inc" to arrive on October 10, 2014 to install my television. I took October 9th off from work to be present to receive and inspect my purchase which Sam's Club charged my account. I called Fed Ex to obtain an estimated time of delivery only to be told they did not have my order and it was never picked up. I telephoned Sam's Club Customer Service and was told on two occasions that a "trouble ticket" (ref # 18283960) was generated and "a Supervisor would be contacting me with a follow-up". I also sent an e mail to Customer Service and waiting for a response. Well, 24 hours later I'm calling for a third time to inquire about my order. I'm feeling frustrated because the item has been paid for in full, I was sent an e mail stating the order shipped I took a day off and I don't have my television. So, hopefully this third call directly to a supervisor by the name of Dee will help. But, it seems someone in the warehouse is not performing their duties as even Supervisor Dee cannot get a response.

  • Your Clarksville Tn store credit card system has been hacked, I keep calling your stores and trying to tell you this, after I have lost 300.00 out of my personal checking account. Apparently you people do not care. I'm not the only one this has happened too. I'm just asking you to check your systems. I will no longer be shopping in your stores, because no one seems to want to fix this problem.

  • I purchased a considerable amount of food at your store at Potomac Mills, Woodbridge, VA. I should have checked Yelp ratings before joining because your 2 star rating is very deserved. None of the meat I purchased weighed what your store said it weighed, being OVER in every instance causing me to lose considerable money not to mention not receiving what I wanted or paid for. I was shorted nearly 2/3 pound on stew beef and 3/4 pound gound beef. My pork chops were better having "only" a 3/8 pound difference. Tried talking to a manager for the store and meat department. No one would take my call nor did the person who answered offer any concern or assistance. You have just lost my business and as soon as my membership runs out, I will be going elsewhere. Too bad, I used to think you were a great place to shop. Silly me.

  • Tipping was an American invention. Why would I give a tip to someone for something that I am paying a high price for especially when they are getting paid a wage for doing the job, albeit a meager wage but a wage just the same.
    Many countries do not allow tipping. Tip–hell no –I'm not giving a tip for bringing me my food that I paying an outrageous price for.

  • Hello, I am a new customer here at Sams in Edinburg Tx 78539 Trenton and 10th. I'm so sorry to bother….. I was at your store recently and there was a lady named grace yelling at one of the employees. Your employee brought to tears. I was there! I felt horrible. That lady was so unprofessional I decided to find out who she was, turns out she is the store manager. I spoke to an employee turns out theres more! There is alot of theft and relationships between managers and employees. What kind of business are you running? I have overwhelming evidence all that is taking place. Some names are, grace store manager, Rigo manager, Gloria manager. I'm in so much shock I feel the need to tell the whole world. Not only that but there's recordings of the store manager saying that the food might carry salmonella and that the company doesn't care. For the store manager to say that…. Well that means something. Im cancelling my membership with concern that I may get sick. I don't know how this can happen and how you would just ignore a problem like this, its inhumane. Disgusting even. My parents and family are cancelling as well. I'm debating on giving all the info to the media. I hate to complain, I feel like its a waste of time…
    But seriously? This is just so much that this store is getting away with. I'm completely disgusted and shocked with this store.

  • You idiot! You want to say nigger so bad that you can barely hold it in. And as far as complaining. one does it more than white people. Black people didn't get a dang gone dime for working for free for 400 years! There's a lot more that they can complain about then bad customer service.


  • Neal Stephan – Sams Club Member -Store 6251 Good Morning – I had a GREAT experience, I am a traveling salesmen arrived last night in Washington PA. Woke up on a Monday morning with a flat tire. I drove to Sams Club where they fixed the tire at no charge, and very very nice staff.
    You dont find folks like this very often. Great Team
    Thanks Neal Stephan

  • I am an associate of Sam's Club and I would just want to let HR managers know that you can't just change a person's schedule without informing them of the change first. I know people lose their job or quit but that doesn't give you the right to schedule myself or another associate in their place just for coverage.HELLO idiots we have a life outside of Walmart/ Sam's Club. Which is probably the reason they have so many registers and no cashier to operate them

  • I am an associate of Sam's Club and I would like to let it be know that HR can not just change a person's schedule without informing them first. I'm aware that people lose their job or quit but that don't give HR managers the right to schedule me or someone else who is off for coverage without asking. HELLO idiots we have a life outside of Walmart/ Sam's Club.


  • Dear people of Sam Club: I just wanna let you know that your Spinach Risotto Stuffed Chicken Breast and Brussels Sprouts With Bacon Shallot Butter is unfit for human consumption it cost me about 30 bucks for trash the dogs would not even eat.

  • Dear Sir/Madam

    On 04/19/14 I return to your Samsclub store/Dunn Ave/Jacksonville fl Brush Drive. I return because
    on 04/18/14, I pay for my medince and pick up a magazine, I paid for the magazine, but left it on the counter, so I return on 04/19/ at 8:30am with my receipt, I first pick up a couple of other items, that I
    Forgot to get, along with another magazine and went to the service counter, there were Four people to the left of me taking, no one was at the counter to greet me, a young lady (Rock) sitting and talking with Three other people to the left of me (I waited until to finish) talking with the other co-worker, she excuse herself from her group and I told her that I left my Magazine yesterday at the pharmacy counter, I gave her my receipt and she said she had to call the store manger to handle that, I said okay (she was a little rude, but
    I felt I could push thru that., she call him, I told her if he didn’t have time I would send an email (meaning
    An email about her rudeness). I wanted to talk to him about the way she was acting.

    She then came back to the counter and said that she could ring up the other items, so she did, the phone rang, she answer, came back to the counter and just stood there, not saying a word, looking at me, so I look back, then she said I can take care of the magazine insure, I told her I would just wait on him to come up,
    .as I said that he was walking up fast and right away he said what was the problem, I began to tell him how she was acting (little rude), he yelled out and told me that I was acting nasty, I asked how was I nasty, he said that I sent threatening message thru the phone, I said what threatening message, he said I was going to send an email, I ask how in the world is that threatening, I can’t remember what he said after that, but the
    Conversation when down hill from there in the way he talk to me, as though he was on something, I told him not to come up here bullying me and talking to me like this, he told me that he wasn’t bully me, coming up in my space. (he was so rude, I have never had a store manager talk to me like that before, in
    the open for other people to hear and see, it was embarrassing.

    I expect the customer to carry on like that, not a store manager.. He left and went behind the counter with the young woman, I told him and the young lady Rock, that if I was rude I apologize and it wouldn’t happen again, but he didn‘t give me the opportunity to be rude, “he took the show and perform” as though he was on stage!, she on the other hand was was standing with her hands on her hips , face twisted, by now Mr Rocy was behind the counter and he told me that for 3.14 (cost of magazine), that he was not going to call me a lair and say I didn’t leave it there, I said a “lair“, I ask him why I had to be a “lair“, I have never had any problems in this store.
    He talk to me like trash and for a second I became a little scare of him, but I remember that I was as in a store, so nothing would happen to me by this store employee. While back behind the counter he said, I still don’t know what the problem is? (he didn‘t know, because he didn’t ask)? I said she was rude (she get’s off the phone with him and stands there and look at me, when I stared back, she said that she will handle the transaction , am still standing over to the side waiting on the manager, she didn’t say anything, just looking at me. After a while of this, she said she was going to handle it, I said you didn‘t say anything, how do I know this.. She was rude…, in talking with Mr Rocy I had to stop the conversation myself….. . Am so upset ! The store call on 04/21 a Ms Renada, she listen said nothing, but listen and said I can give a 25.00 gift card if that will help out. WHAT!!!…. What about the situation.. Am not writing because of money or gifts. What about me!!!!


  • I want to know why Sam's, who originally never even accepted credit cards, is suddenly accepting EBT cards?
    If Sam's is now just an ordinary grocery/dept store, then they should just drop the membership fees.
    Paying a membership fee to a club that is no longer exclusive, is the same as if we all had to pay to get into any other store.
    Drop the fees, you are perpetuating a fraud.

  • Job Descriptions, why have them Sam's Club? 80% of mine is doing "other duties as assigned"… and the work load is physically impossible to accomplish in 8 hrs. What happened to "Servant Leadership?" – None of our Managers are right along side associates helping taking care of the member. Members have become angry because of this. Managers sit in the office barking orders. They lead by "threats" of a "coaching". And what's with "can you call me in the office" when a Member asks for a Manager!? No wonder these people get poor service, it's the little guys doing above and beyond for the little pay. Really!? Get a clue Sam's Corporate. Having cashiers "BADGER" your members to UPGRADE or RENEW or get a HIGH INTEREST Credit Card or ELSE! is pathetic. Event after Event, dog them cashiers until they quit! Hey! how about an actual Marketing team that goes out and builds relationships with with business and members? Instead of sending team leads and cashiers out to do it! Oh, and can't afford any theft, transfer everything, especially when businesses are in a HURRY to get back and conduct business. It's NOT a quick trip to Sam's Club. In all my years of working, this is the most POORLY managed business I have ever worked for!! Get some "all in" Managers who actually perform or experience "accountability" – putting the member FIRST in a physical sense rather than a verbal!

  • Hello Sam's club headquarters i currently work for sams in facility #4721 Houston,TX Willowbrook area , and this is an honest comment with high prioriy ,well let me start with this they hired me as a cart guy on september 2013 , and hired me as a cashier 2 or three months later , but till this day they still have me working outside in the hot weather , yet i am on the cashiers schedule , and i have tried talking to them about moving me in to my corresponding position , but they are just using me to kill time or idk what they are doing they are terribly unorganized , and some of the managers are extremely rude to the employees about selling credits , and also there is this manager that locks the doors and wont let anybody in or out until all the floor work is done putting people to work out of their job description that is like kidnapping!!! and it is ILLEGAL! i please ask you to take action NOW! or i will report to the city because i have many employees that can back up this statement.

  • At the Salisbury, Md store, I purchased a set of 4 new tires 1.5 years ago. I purchased the tire rotation service with the tires. Upon my 3rd rotation, I took the car up early and my tires were perfect as I care for my tires and car maintenance.
    I was to leave town on vacation and so I took the car in for rotation before going on vacation the next morning.
    The service dept was empty so I thought my tires would be done quickly; they were not. It took 1hr and 15 mins and I wondered why it took so long but it was ok, I got my car and drove home on town low speed roads.
    The next morning, I hit the road fully packed and when I hit 60 my one tire made a wah-wah-wah sound that I had never heard before. Upon return from my trip 3 weeks later, I took the car to show the manager of the tire center. He and another looked over my tire and said it was out-of-alignment and we could see that in fact the tire was wearing on the inner side. Puzzled, I agreed and went on my way. But it was only later that I realized what happened. The technician who rotated my tires, removed my good tire and replaced it with another tire that was of the same type (that was why he took it). This is the 2nd time I have had tire problems with Sams. On a prevous visit they broke 4 lug nuts off of my wheels. Four ! They did take care of the repair and towing so I was somewhat happy but…
    The person who stole my tire was a tall African male of about 6". I did not get his name but he handled my car. Needless to say, every time I use my car that tire tells me of the rip off. I could not convince the manager.

  • Attention Corporate manager
    I am writing this in regard to a msitake made by a sams club cashier in independence,mo 39th & bolger store
    My wife recently made a purchase in the amount of $ 181.47 this purchase was accidently charged to credit. No problem.The problem is they redid the purchase and the above mentioned amount and Iam not sure how this happened this was debited from our bank 2 times. When she went to the club providing evidence of this 2 receipts and bank statement she was told she would have wait 7 to 10 days to reciveve a refund I dont know why they can not send the amount of this to my bank instead of making us wait for money we need if this is your policy I may have to consider closing my charge and cancelling my membership because I do not feel this is the way to treat aloyal customer. Steven Lackey

  • I have been a member of Sam’s club since it open here in the quad cities and I have been buying ERA laundry soap, northern toilet paper, and many other things there for a longtime and today I went to Sam’s Club to get these things items and few others and now they don’t sell them there no more, WOW I may have spent My Last Dollar at Your Sam’s Club & I Ask That You Stop trying to keep Costco from coming to the Quad Cities, you bring members mark toilet paper and sell it for the same price as the northern toilet paper & members mark laundry soap for the same money as ERA & take out ERA!!! I have been using both of them for 30 + years and I will have to drive to Iowa City IA to buy in bulk from the Costco because My Sam’s Club does not think nor care about their Members, I found that out today when the manager told me that’s how it’s going to be, So the Corporate Greed is now taking over. I really did like your club and would continue my membership if you bring back and not everyone likes generic !!!!!!!
    I spent over $20.000.00 in your store in 2013, I will go back to Sam’s one more time and if you don’t have them items back on your shelf I will Never Spend One More Dollar of My Money in Your Stores.
    You can call me at 309-314-1133 and I will give you my membership # and you can see how much I spend at your store.. Jim Charles sorry but not a happy camper.

  • i work at the sams club in bradenton florida where managers schedule you your shifts then change them after they have been posted how are we suppose to make plans if our schedules are constantly being changed

  • Hi, my name is Maribel Penichet, from Florida, visiting Vienna, VA for Christmas with one of our children. Here is our story from yesterday:
    We braved the traffic yesterday to go to Sam's. A 20 min drive turned into 1 hr. 12 miles. Did not get lost. There was construction on on road way down to 1 lane. We followed GPS, it took us through shopping centers, I do mean through, This time of the year? Finally made it to Sam's. Where we took our time and kept checking list. Had some meat cut up to our specs. Finally after almost 2 hours we were ready to check out. Pete put everything on conveyor belt except for the 4 cases of sodas, around $400 worth. Pete hands membership card to cashier. She says membership is due, we have to go to service desk. Pete says I paid it 2 weeks ago right at this store. Cashier calls someone, who says we have to go to service desk. Hot Cuban character starts to come out in both of us. Every time we have been to this Sam's there is a problem. We left all the groceries there, walked to service desk, the same person who took care of us before is going to take care of us, Lord forbid, Calmly we explained (Cubans do not know what calmly means) what our problem was. He looks in his trusty computer, agrees that we paid membership, says he doesn't understand. At this point MRS Calmly says get me a manager. After about 20 mins, mgr comes up, her name being Maria. We explain, the man says he doesn't understand. She tells him that it was not activated. (Activated is not our problem) They then proceed to speak back and forth between them for another 10 mins, with guys repeating he didn't understand. Mrs. Calmly now says let's make this simple for you two, give us a refund, man says he can't refund membership dues. HAHAHA, he never dealt with a "Calmly Cuban" much less 2 of them. Mgr comes back says give them a refund of $45 in cash. Man says I don't understand, picks up phone, looking at trusty computer. He has both our cards and Fl driver licenses. By this time we are 2 very hot blooded Cubans, and have told them this would not happen in Fl. I ask the man for our cards, he hands me the licenses, I say I need the cards too, I reach in and take them, told him we are walking out to parking lot and making a call. One whole day lost, arrived back at Joann's around 2:15 pm, in time to pick up AJ from bus. No groceries. I did call my credit card company, explained the situation to them, they gave me a refund. Do NOT shop att he Sam's in Sterling, VA. I am told after I told our story to some people that this Sam's has a very bad name.

  • Hi my name is Deborah Ward I live in Kimball ,Mi I recently went into your club at 32nd st Port Huron ,Mi
    On Monday 12/16/2013 and there were Coaches and staff from other Sams clubs covering the staff as their was a employee who had passed and they came to cover the store so that the employee's could go to the funeral. I just want you to know that this was very heart warming. and more places should do this. Thanks again for all the team members who put their thoughts out to the employess in a time of need.

  • I have a bone to pick with Sam's Club. I was very, very upset but I've finally calmed down. I've been a member at Sam's since 2006. In 2009 I added my mother to the account.

    Today I went to my local Sam's in Avondale, AZ to get essentials as well as get a new card. You see, a couple months ago my mother filled out paperwork for almost an hour to make the account cards into credit cards. She added me as well and told me to go in and get a new card.

    I get there, tell them I need the new card, they do their thing and hand me the card. I look at it and ask if it's also a credit card. I get told no. I say that no, I'm there to get the credit card version. I then get told that I can't have it. Even though when my mother signed up for it, she was told it was completely acceptable and fine. But today I get told that because she isn't primary, I can't get the right card. So I tell them to switch it and make her primary. They tell me they still won't give me the right card. That my mother has to actually come in again.

    Now, here's the problem. My mother was in the hospital for five days. My father has Alzheimer's. Neither one is mobile, hence my being the one to go do the shopping.

    I call my mother on the phone and of course she's confused because she was told when she signed up that adding me was fine, even specifically had to sign a page saying she was responsible for any charges I make. At NO time was she actually told this "rule" about being primary on the account. So basically my mother got scammed into getting a credit card that was supposed to be for ME to use in emergencies to take care of them.

    I ask for a manager. He shows up, his name is Patrick, and he speaks to the female employee but he doesn't speak to me and he doesn't speak to my mother who is still on the phone.

    All your people would say is there's NOTHING they can do. And that is 100% absolutely unacceptable. There is ALWAYS a solution to an issue. Not a single employee offered any solutions or alternatives. They just shrugged, and said they can't. I also do not believe in "can't". There is no "can't", there is only won't.

    And then your manager Patrick just walks off! He completely took off!!

    So because YOUR employees lie by omission to get my mother to sign up for a credit card, MY family gets screwed over.

    I am completely disgusted by the attitudes of your employees and their total lack of compassion or willingness to do ANYTHING at all to help. Saying something is policy is irrelevant. There is always someone who can pr