Reach Spectrum Corporate Office Headquarters 

Spectrum, Excellent help from Mr. Sean Reid.. My note is to express my appreciation for the courtesy and help that I received from Mr. Sean Reid, who works in one of your New York offices. Mr. Reid has excellent Customer Relation Skills. (for identification, his supervisor is Inez.)

Spectrum ,Why Aren’t My Check Payments Being Processed? For the past two months, Spectrum has failed to process my mailed check payments, claiming they were “lost in the mail.” It’s highly unlikely that two separate checks—sent a month apart—would both go missing. If the checks were received but couldn’t be processed, I should have received a notice or had them returned. It’s starting to feel like customers are being pressured into switching to online payments, which I do not wish to use. Because of this issue, I now have to drive 40 minutes round trip just to pay my bill in person—something that could have been avoided with proper payment handling. This experience is eroding my trust in your billing process, and unless resolved, will strongly impact how I rate and recommend your service.

Spectrum, I get the runaround while trying to return an Apple Watch. Which is putting me in serious danger by causing extreme stress and I have a heart condition. I don’t want to end up in the hospital with all the gaslighting and laziness of trying to resolve a problem. Instead of taking care of it, they leave the work up to me to take care of it. This is not good Customer service it’s unprofessional and inconsiderate for The Customer. They want me to do their job. They work with Federal Express and it’s supposed to be an easy experience of receiving an email printing it out or just show the email to a Federal Express annex and none of the emails are working so they expect a handicap 68 year-old woman that suffers from seizures, extreme pain, high blood pressure, hypertension, and a bad heart. I have already been to four different businesses riding around in a golf cart to try to solve the problem with Spectrum and Federal Express and still the box sits in my foyer! No one wants to do their job! The lack of consideration to a person that is a senior with a disability is truly astounding. I do not want to continue to do business with a company that has no respect for their patrons. I will be looking for another company that will be more professional when it comes to something as simple as a return of an item that has not been used yet they expect a senior with disability to go 40 miles pay $50 round-trip to return an item without a label that will not process through my email. What happened to the old school paperwork that could’ve just very simply been filled out, picked up and then taken and returned to its destination? People have become lazy because they depend on computers. I am so glad that I was a hard worker and did everything by hand. do not take any offers from Spectrum. The misery is not worth it nor is the stress or the risk of ending up in the hospital.

Spectrum, Missing items. A technician came to my house to fix my internet. He had to go outside to look at the wire and pole. I told him to go through the bedroom through the back door. Next thing I know he is coming in my front door. After he leaves, I let my dogs outside to go to the bathroom. Both of them got out. Thankfully one of them came to the front door but the other one is nowhere to be found. I go out back, the unlocked lock I had on the gate is gone as well. I called Spectrum and all they would say we are not responsible for lost dogs. I texted the technician, Salvadore, 1-512-418-6884, and asked where my lock was and that he left the gate open and one of my dogs is missing. He has not answered me back. This is a full blooded mini-Aussie, 8 months old. I paid good money for her and now she is gone. The concern from the support desk was very condescending, asking me if I reported it to the police and if she found a dog she would put it on social media. I don’t what world she lives in but the authorities around here have major issues to deal with and not a lost dog. Just because that’s what she would do doesn’t mean that’s what everyone else would do. No sympathy or offers to help or anything.

Spectrum, Adding streaming venue with ads not a benefit Most folks I know not interested watching with long frequent ads. Added streaming shows with ads are obnoxious. Not the best marketing roll out.