Reach Spectrum Corporate Office Headquarters 

Spectrum, Mailing List. I have made multiple calls I have made written request. I do not want any of your services. I even tried to dial the number that’s a complaint line which is not a true complaint line. Horrible customer service I will never sign up with any of your companies. I want to be removed from the mailing list why is that so hard?!?!?!! Do not email me.

Spectrum, Misleading Billing Practices. Spectrum representatives provide inconsistent information about billing. They claim to lower rates, only for the next bill to be even higher. This pattern has been frustrating, and I’m not the only one experiencing it—many in my neighborhood are switching to Lumos instead!

Spectrum, Poor service. I have been with Spectrum internet for a year. At first not bad but then service went out at 3am like clock work now for hours at a time all hours of the day. Terriblewhen it cones to internet. Don’t do top of the line and expect better.

Spectrum, Tell you what you want to hear, but different when push comes to shove. Was having connection problems, changed companies to one offering 5G. Wow what a shock. Spectrum through many phone calls indicated they would pay for phone charges to come back. This went on for the longest, and finally got tired of trying. The ad was that if you come back we will pay for the equipment charges. We wound up paying for an Iphone 15, and spectrum would not help at all. Phone (iphone 12 Pro Max) paid for 512 got 128 of memory. Miscommunication blamed. Assurant is the company handling phone warranty problems, and since I was having problems with this phone Spectrum sent me to them. They informed me to contact Assurant as they handled the insurance on the phone. Did as was asked and they required a 29.00 fee plus, and I paid. Phone still acting up, cannot connect to my hearing aids, volume so low cannot hear. Called Assurant back and explained. The said I could qualify for repair or replacement. Took it in and Batteries Plus Bulbs replaced the screen. Picked it up and phone still not fixed. Called Assurant and now have to pay 2nd 29.00 and they are holding my replacement for a $2.97 fee, after I already paid them 2nd deductible of $29.00! When talking to Assurant make sure you keep copy of the chat or record of the phone message. I am following up with Spectrum. In Texas this type of thing is handled by Texas Department of Licensing if you have same need.

Spectrum, No privacy whatsoever or security. I have literally been told by one certain number that my calls will be cut off and calls diverted they use some type of app stacking application so they can have control over you and your finances and keep you from social apps as a form of control, all they have to have is a code from the account and number.