How to Contact Spectrum Corporate Office Headquarters HQ
Spectrum Official Corporate Address:
Spectrum – Charter Communications, Inc.
Main Office
400 Washington Boulevard
Stamford, CT 06902 USA
Email: PriorityEscalationTeam@chartercom.com
Spectrum Corporate Office Phone Number: 1-203-905-7801
Fax Number: 1-864-297-2236
Customer Care Phone Number: 1-833-780-1880
Accessible Products: 1-844-762-1301
Stock Symbol: CHTR
Spectrum Mailing Address:
Charter Communications
2 Digital Place
Simpsonville, SC 29681 USA
Have you been trying to contact Spectrum’s corporate office? Perhaps you have a question about your bill, or maybe you want to voice a complaint. Whatever the reason, getting in touch with a company’s corporate office can sometimes be a challenge. Here are some tips on how to contact Spectrum’s corporate office.
The best way to contact Spectrum’s corporate office is by phone. The customer service number is 1-833-780-1880. When you call this number, you will be asked to enter your account number and zip code. After that, you will be transferred to a customer service representative who can assist you with your inquiry.
If you would prefer to send a Chat, you can do so with the chat box on Spectrum’s website. To get more help got to Spectrum’s contact us page and scroll down to see FAQ, chat options, phone numbers, and accessibility solutions.
You can also reach out to Spectrum’s corporate office via social media. The company has active Twitter and Facebook accounts, and you can expect a response within 24 hours if you reach out via one of those platforms.
Conclusion: If you need to get in touch with Spectrum’s corporate office, the best way to do so is by calling the customer support number at 1-833-780-1880. You can also fill out the contact form on the website or reach out via social media. Whichever method you choose, a representative will be able to assist you with your inquiry.
Some of Spectrum’s largest competitors are Xfinity, DirecTv, Dish and Cox.
CorporateOfficeHeadquarters.com is not associated with Spectrum Cable and Internet. This website is for information, reviews, feedback, ratings, and complaint purposes only.
I am having a hard time getting a landline!
I got an e-mail from Spectrum stating, We found an issue affecting your services while performing routine network maintenance. Schedule an appointment to have a Spectrum technician correct this issue.
Tried to make an appointment on line but said I had to call. I called and made an appointment for April 19th, 2023 between 11AM -12PM, as I would not be home before that date as I was going out of town. When I called the first time they said they didn’t know what the problem was but needed to do maintenance call. I asked if they needed to enter the attic, as this is where the cable enters my house, as it is major work for me to clean the access point. I was informed if the problem was in my attic I could schedule a return service call later date. This indicates they needed to enter my house.
April 19th comes along no one shows up so at 2PM I called service and was informed it was not a service call but maintenance call, I said I knew that but no one showed up. This person then went on to tell me I didn’t need to be here as it’s a maintenance call. He informed me the technician may have been here but didn’t know. I asked if the found a problem and he said there was a line issue but the call was still open.
Problem:
One of the people at customer service is lying to me. I am upset as no maintenance was done and stayed home for the service call. I do have some issues as you can check and see a cable set was sent out last week to me. I figured I would just wait for the technician and ask them but no one showed.
When you check you will see I have been a costumer for over 30 years, with Time Warner before Spectrum took over. While I at it I am not happy the price keeps going up and call and am told I have the best plan. Starting to look at streaming TV with a cheaper internet provider as I already have Netflix, Denisy, and Rokou.
I would like a response that you received the e-mail and how to correct the problem with my service and your customer service.
Thanks
Today I learned that a Spectrum employee, entered false information into their system, which stated that I had gone into a Spectrum store, purchased a cell phone and authorized payment with my debit/account information to pay for it. Spectrum deducted that first payment from this account today and I feel I need to press charges. What ACTUALLY happened was that I phoned Spectrum 2 months ago to notify them that I would be moving from my residence of 9 years where we had Spectrum service the ENTIRE time, and would need to change service to my new residence. That representative I spoke with, noted the new residence address and told me she would be mailing the new wifi equipment to that new address, ALONG WITH A GIFT….a new cell phone that I was under no obligation to purchase, nor was I under any obligation to use Spectrum cell service. I assured her we would NOT be changing cell service and believe I even thanked her for the gift. I did, in fact, receive that cell phone but never even set foot into a store until several weeks later when I was returning our old equipment; and then proceeded to receive solicitation after solicitation to join Spectrum's cell service. I repeatedly declined and then one evening, I received a call from a solicitor who told me I was already under contract with Spectrum to pay for the phone we had been sent. When I called Spectrum the next day to dispute this, they apologized for the error and said they would resolve the problem, assuring me I owed nothing for this phone that I had never even taken out of the box. Yet I continued to see this bill on my Spectrum online account, and repeatedly contacted Spectrum by phone to explain my story ALL OVER AGAIN, each time being told again and again that this was a mistake and would be resolved. Today the funds were taken from my checking account and a supervisor informed me that no one at Spectrum would EVER "GIVE" a customer a cell phone and that according to their notes in Spectrum's system, I had purchased the phone in person, and provided my account number, ALL OF WHICH ARE FALSE. An investigation is finally under way but it took me too many phone calls to count over a 2 and 1/2 month period, all consisting of heated conversations to boot, funds withdrawn from my account, and time spent that I will never get back. Incidentally, I used to pay my bills from the account that was used, and someone at Spectrum illegally, without my consent, opened this mobile account and used that bank account to withdraw funds from. I would be a fool to NOT press charges! How many other people have fallen prey to these sleezy tactics? How does something like this happen at a company like Spectrum, with no accountability whatsoever?
We purchased a winter snowbird home in a 55+ park in Arizona in March, 2017. We were told water, sewer, garbage and cable were included in the lot rent. For slightly longer than 1 year, I received monthly statements from Spectrum showing $0.00 owed. Then, in mid-2018, I began receiving statements for $7+/month, requesting payment for use of the black box we use for cable connection. I called Spectrum and they insisted that the $0/month was an introductory price through our park and I was now required to pay a monthly use fee for the connector box. I tried calling every Spectrum phone number I could locate, and kept getting the same response. At that point, I was disappointed but felt I had no recourse, having been given the same information by Spectrum multiple times, so I began paying the monthly amount. Over the years, that amount has risen to $11+/month.
On March 29, 2023, I was visiting with a group of friends who also live in the park. Conversation arose about the various expenses they each have through Spectrum, as some had recently converted to Wi-Fi through Spectrum. We were all comparing billing amounts. I don’t have ANY additional services through Spectrum—only the use of the original connector box. When I mentioned what I had to pay, ALL of the others were adamant I was being wrongfully charged, and advised that I call Spectrum and ask for ‘Business Accounts’.
I did so on March 30, 2023, and explained to them I’d very recently learned Spectrum had given me erroneous information when I’d first addressed an issue of wrongful billing, and have since been wrongfully charged for years, for a service the park pays for. I told them I’d been advised by Spectrum years ago that it had been an “introductory offer”. The person I spoke to, Antonio (call center phone # 855-855-8579), looked at our account and verified that what I told him was TRUE. He told me that Spectrum owes me $706.09 for those erroneous billings, immediately corrected our Spectrum billing to reflect $0 owed, and said I’d be receiving a call within 2 weeks, to finalize the sending of the refund. He gave me a ticket # and said if I needed to call again before then, that I should ask for “Bulk Services”.
On April 10, 2023 I had not yet heard from Spectrum on resolution, so called to inquire. Another person in the call center accessed my account and ticket #. I was told I will not be receiving the full refund because there is a contract that states only a maximum of 3 months’ cost will be refunded in situations like this.
We’ve not ever signed a contract with Spectrum. Any signatory agreement is between 55+ park and Spectrum. I'm STILL waiting to have this fraudulent billing we’ve been subjected to corrected, and am waiting to obtain the $706.09 refund for us. A couple days ago, we received 3 separate deposits to our bank account, $11.54, $11.54, and 1 CENT respectively, for the 3 months they said they'd pay me??? They still owe me $683.00. My next step is to send a certified letter to Corporate Spectrum, and if no results, I will be forced into providing free advertising to entities such as Better Business Bureau, 60 Minutes, and others.
Having been trying for MONTHS to get Spectrum to stop the robo calls to my home phone. Talked to multiple people and they don't keep their word. More than one said they would call me back – it never happened. My home phone is on the National Do Not Call list and has been for years. Their own page says a legitimate company would check this list and abide by it – that is a laugh. I would not have Spectrum – they do not keep their promises. Hope people check them out before signing with them.
I am a new customer with Spectrum . I am located in Louisville, KY. I WAS SOLD a product and google promotion that was Not recognized among your customer service team.
First of all. I told the salesman that I wanted a package that include the sports we watch here in Louisville,KY so I was sold the Lifestyle package. I was also told that as long as I have a Smart TV of any type that that I DID NOT NEED A BOX for viewing. Well, I discovered later that I needed to purchase 3 boxes for each smart tv because this promotion was only for Samsung Smart TVS. Also, I discovered that the sports package I was sold did not include None of our Networks that are geared toward any KY Sporting teams. I was sold a generic package. After trying to talk to the sales team back and forth and talking to customer service, this really STRESSED ME OUT. Then later, the sales side wanted to fix my price however, they said they could Not because the account was closed on their side. The sales side had sold me a 3yr price lock but customer service could only guarantee me 2 yrs. I have been lied to and manipulated to join spectrum and this not how you do business. This was the Worst customer service that I have gone through in 2OYRS.
Re: The Xfinity Home Online Portal is going away not at all happy I actually use the Xfinity Home on the web portal quite a bit and will really hate to see it go. It is much easier when I am on the computer and want to check a camera or adjust a thermostat to do it on the portal rather than have to open the app (which is very slow loading) on my phone. Also, if I want to check a video recording I can get a much larger and better picture on the computer than on the phone. This is very disappointing not even giving the consumers a choice why would you put all your eggs in one basket. Did you'll not learn thing from the winter storm when everything is connected to one company shame you the person that made this decision. I will be shopping around and if I cant' find a company that will accommodate me I rather disconnect my security service if I don't have a voice or choice what I prefer.
I'll be writing a letter to Spectrum today (no one will read this!). Spectrum sends out far too many payment reminders by mail (one after another), via text and email. Spectrum also sends out far too many mailed advertisements for new service or adding cable TV with "Big Savings" of which there are none after reading carefully. I wonder about the cost for this and if cutting back on these practices Spectrum would save money and MAYBE pass that down to their beloved customers (not their investors).
With the price your charging you should give everyone a free modem!
Why doesn't spectrum offer household a choice of 25 stations at a lower cost
I want to order the new DVR Model 210. How??
Spectrum's call answering and customer service to completed phone call is one of the worst I've encountered. When I've had a technical, as I do now right now, it takes five plus minutes to talk to a real person. The computer aided voice system doesn't recognize real technical problems and is loathe to transfer to a real person. As to current issue: 24 days ago a technical rep came to the house and immediately took care of a small technical issue I had (but took that same 5 plus minutes when calling to tell someone what the problem was); when that tech rep was at the house he unknowingly to me, until he completed it, replaced the cable going from the yard cable box to the house. He said someone should come within 5 days to bury the cable. Two weeks after that the cable was still laying on the ground and I had to go through the same 5 minute plus routine to talk to a real person. I reported the problem, but as of today (24 days after the loose cable was laid on the ground) the problem still had not been corrected and therefore another call and another 5 minute plus phone call to report the continuing problem. And you talk about great customer service. Baloney. And to top it off last night I tripped over that cable wire and injured my knee and have a bruised hand. All because of lousy service from Spectrum. Get your act together with a more user friendly phone system and faster service and response to safety isssues.