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Staybridge Suites, Bad room, Bad service. Our stay is from today – 4/25 – 4/27. This is my 4th email, I am hoping someone will respond! Hello, my wife currently checked into a Staybridge Suites in Middleton WI, she has received nothing but bad service. We are expected to stay there over the weekend for a sporting event. My wife and child are there now, and I and my other child are expected to arrive tomorrow. My wife had booked a 2-bedroom suite yet received a 1 bedroom with a queen, when she asked to see the reservation, she was treated with the utmost rudeness from one of the employees. The manager has left for the day, and she was unable to speak with him or any other management. I am hoping tomorrow morning when the manager arrives, he can make the correction for which the stay was booked. This is location: Staybridge Suites Middleton/Madison-West, 7790 Elmwood, Avenue, Middleton, WI, 53562, US. Please contact us ASAP so we can get this figured out! Will update review if things are taken care off. I have sent this letter to over 8 Staybridge emails with no response! Thank you,

Subject: Subject: Customer Betrayal: Staybridge Suites’ Disgraceful Exploitation of Loyalty

Dear Staybridge Suites Customer Service,

I pen this missive under duress, overwhelmed by the sheer audacity and repugnance of the treatment I have endured concerning my recent reservation at your Niagara-On-The-Lake establishment (Reservation Number: 24407676]). A long-time IHG member, my faith in your brand is shattered, replaced by a visceral disgust at the betrayal of customer loyalty.

My reservation, initially set for January 13, 2024, to January 14, 2024, required modification due to unforeseen work commitments. In seeking a reasonable solution, I was informed, with a sickening lack of remorse, that I could shift the reservation to February 10, 2024, only to be saddled with an outrageous, utterly unjustifiable fee of $54.00.

This demand for additional payment is nothing short of a corporate shakedown, an insidious exploitation of a patron’s commitment to your brand. The fact that Staybridge Suites, under the IHG banner, deigns to penalize its loyal clientele for the simple act of rescheduling is not just bad business; it is an affront to common decency.

Make no mistake: I am not requesting a mere reconsideration. I demand the immediate annulment of this extortionate $54.00 fee. The expectation for you to rectify this blatant act of customer abuse is not a negotiation point; it is a directive.

I insist that you promptly reverse this odious charge. The disdainful treatment of a devoted IHG member demands swifter action than your corporate bureaucracy likely comprehends. Failure to address this matter with the urgency it deserves will result in the swift and deliberate erosion of any residual loyalty I harbored for Staybridge Suites, tarnishing the entire IHG brand in the process.

I anticipate a swift and unequivocal resolution to this matter. Your tarnished reputation now rests precariously in your hands.

Not what I expected from Staybridge, I have enjoyed many stays with Staybridge in different locations. The location in Augusta GA was not a good one. The property did not appear to be cleaned daily, the stairways were kept dirt, and the room had an odor and did not feel clean from day one, I had to do some cleaning of my own. My stay was from 12/20 – 12/2/23. On 12/23/23 at 03:00 am a maintenance person tried to enter my room without knocking, nothing, luckily I had the door jammer on and he could not enter, when I yelled out to him, what the $#$@# are you doing, he said he was there to change the filter…Is the filter at 3 am? I reported it to management at the front desk, but never got any response back. I will be contacting Corporate, definitely not what anyone would expect from StayBridge.

I can’t say enough good things about this facility. The staff is super helpful, friendly, and just plain nice. I’ve been here for 2 weeks and every single encounter that I’ve had with the staff has been amazing. The kitchen folks, housekeeping folks, front desk staff to the manager are an absolute joy to interact with. The rating only goes to 5 stars but this facility certainly deserves 10 stars! There will be no doubt that when I return for another work trip here, this is where I’ll be staying. Please pass this on to the staff at this facility. They should be aware that they make this place amazing!

Overall, great motel. Nice rooms, clean property. Loved the hot tub. Nice breakfast. BUT I would suggest that the staff could use some hospitality classes!! If it hadn’t been for the rudeness of several staff, & their kids/extended family, it would have been perfect. When my husband & I were checking in on a Thursday evening Carmen took forever to get us checked in. We were meeting other members of our family & she took a long time trying to put our rooms near each other. Also, Carmen talked & complained the entire time. As a customer, I don’t care what it takes to accomplish this feat, but I certainly don’t need to hear about the “difficulty” of this task. We stayed at this property for 3 nights. They have a meeting room near the front desk that we were told we could use to play games, which we did & it was great! But on our last night there, there was a bag & jacket in the room, but nobody inside. We moved the bag from the couch to another area in the room & a guy came in to get the bag. My husband said “We moved your stuff, hope we aren’t imposing” & the guy said, “Yeah, you kinda are”, quite snottily. Then, come to find out, he was an employee!! We found it quite disgusting that an employee would talk to us like that, over a room that is not an employee lounge!!! We were paying guests!! Saturday a boy was playing PlayStation in that room ALL day, which was fine, but we discovered later that he was an employee’s kid!!! Same day we were playing a card game in the breakfast area which is located next to the lounge area, and that same kid double-flipped us off! My sister’s boyfriend went over to talk to him about that!! Also, it seems like every employee & their children/extended family eat breakfast there every day! An employee& her grandkids were in the swimming pool earlier on Saturday- seems like the motel is a daycare for the employee’s kids/grandkids!! The kids were kind of rude, playing with the handicapped seat, pushing the buttons & using the lifesaving rings as pool toys. There had been a chair upside down on the hot tub stairs on Saturday morning, around 9ish. The lady there with 4 kids told us that she was told that the hot tub could be used after about 15 minutes, but that had been 45 minutes ago, so we didn’t feel bad moving the chair & entering the hot tub. Carmen came in about a half hour after that, being snotty (lots of attitudes) about the chair being moved, the hot tub being used & throwing the pool towel basket around, making a lot of noise. I ended up talking to another lady who had been in the hot tub when that happened. She said she was an IGH employee elsewhere & she said that the hot tub chemicals should have been put in earlier in the morning before the 7 am opening of the pool! We are paying guests & should not be treated with such disrespect! I would also be very open to staying at other motels with similar facilities since this property could do better.