Reach Out To Steak and Shake Corporate Office – Review and Complaints 

Always brought grandkids to steak and shake for years. Today at 5:15 arrived at the restaurant and keyed in orders for everyone. Sat for a while before the food came, got the wrong hot dogs, and everyone ordered milkshakes. Milkshakes did not come with the meal, the young man apologized for the food mistake and said he would correct it. Ordered ranch dressing but did not get. Daughter in law asked about milkshakes when the corrected hot dog came. The fries were cold when the food arrived. Still no shakes. We finished the meal and had water with the meal as we got ready to leave shakes arrived and they were not frozen as they sat on the counter. At this point it is 6:00. When I addressed the manager on duty she stated there were only three people working. We were the only people inside. I said I understand that but we never got the shakes, told her kids came out with me as a grandmother for a pleasant experience which was a complete disaster. She said you should have stayed home. Really! This was her exact words. I deal in retail.