BurgerFi is an American fast-casual restaurant chain known for chef-inspired burgers, fresh-cut fries, onion rings, frozen custard, chicken, hot dogs, vegetarian options, and craft beverages. The brand was founded in South Florida and operates both company-owned and independently franchised restaurants.
Consumers commonly search for BurgerFi’s corporate office address or phone number when they need help with an incorrect order, missing food, refund, BurgerFi Rewards account, gift card, restaurant employee interaction, delivery order, franchise inquiry, or unresolved customer-service complaint.
How to Contact BurgerFi Corporate Office
BurgerFi’s official website currently directs customer complaints and restaurant feedback through an online contact form. The former publicly traded BurgerFi company vacated its Fort Lauderdale corporate office during its 2024 bankruptcy, so older directory listings may show an address that is no longer current.
- Company and Brand Name: BurgerFi
- Current Business and Franchise Address: 105 U.S. Highway 1, North Palm Beach, FL 33408
- Former BurgerFi Headquarters: 200 West Cypress Creek Road, Suite 220, Fort Lauderdale, FL 33309
- BurgerFi Support Phone Number: 1-561-844-5528
- Customer Support Email: we****@******fi.com
- Customer Feedback Form: Contact BurgerFi
- Franchise Information Phone Number: 1-888-799-5528
- Franchise Call or Text Number: 1-561-312-1611
- Franchise Email: fr*********@******fi.com
- Official Website: BurgerFi.com
- Restaurant Locator: Find a BurgerFi Location
- Careers: BurgerFi Careers
- Rewards Program: BurgerFi Rewards Information
- Corporate Status: Privately held; BurgerFi no longer has a current public stock symbol
The number 1-561-844-5528 remains published by BurgerFi for website and customer-support assistance. BurgerFi’s contact form asks customers to provide their email address, phone number, restaurant location, visit date, receipt image, and details about the experience.
BurgerFi states that it normally responds to online feedback within two to three business days.
How to Escalate a BurgerFi Complaint
The appropriate complaint process depends on whether the concern involves an in-store purchase, app order, missing food, delivery, refund, gift card, rewards account, restaurant employee, or independently owned franchise location.
- Contact the BurgerFi restaurant where the order or incident occurred and ask to speak with the manager or general manager.
- Keep the receipt, order number, restaurant address, visit date, approximate time, photographs, app screenshots, and names of employees involved.
- Clearly explain what happened and state the resolution you are requesting, such as replacement food, a refund, rewards credit, gift-card adjustment, or management follow-up.
- If the restaurant does not resolve the concern, submit the official BurgerFi customer-feedback form.
- Include the specific BurgerFi location because many restaurants are operated by independent franchise owners.
- Attach a receipt image when available and retain copies of the form, emails, screenshots, and any promised refund or credit.
- If the matter remains unresolved, request that it be escalated to the franchise owner, district manager, regional representative, or corporate customer-support team.
For orders placed through DoorDash, Uber Eats, Grubhub, or another delivery platform, determine which company processed the charge and refund. Customers may need to contact both BurgerFi and the delivery service.
For food-quality or food-safety concerns, keep the receipt, product photographs, packaging, and a description of the food’s condition. Urgent safety concerns can also be reported to the appropriate local health department.
Do not publish complete payment-card numbers, account passwords, home addresses, full gift-card numbers, employee identification numbers, or other sensitive personal information in a public review.
About BurgerFi
BurgerFi was founded in 2011 in Lauderdale-by-the-Sea, Florida. The company describes the concept as chef-founded and continues to market the menu as chef-driven.
The brand developed around the “better burger” restaurant category, offering an elevated alternative to traditional fast food while retaining counter service, online ordering, takeout, and delivery.
- Founded: 2011
- First Location: Lauderdale-by-the-Sea, Florida
- Founder: John Rosatti and a team of South Florida restaurant operators
- Business Type: Privately held restaurant and franchise brand
- Owner: Restaurant ownership group led by Happy Asker
- Group President: Casey Biehl
- Restaurant Model: Company-operated and independently franchised locations
- Primary Products: Burgers, chicken, fries, onion rings, hot dogs, vegetarian items, frozen custard, shakes, beer, and wine
- Former Stock Symbol: Nasdaq: BFI
Who Owns BurgerFi?
BurgerFi is privately owned by the restaurant group led by Happy Asker, founder and chief executive officer of Savvy Sliders.
The group also operates or is associated with Savvy Sliders, Happy’s Pizza, and Fat Boy’s Pizza. BurgerFi became part of this restaurant portfolio in December 2024.
Casey Biehl serves as group president for BurgerFi and the related restaurant brands. Public information does not currently identify a separate BurgerFi-only chief executive officer.
Is BurgerFi Still a Public Company?
No. BurgerFi is now privately held and the former Nasdaq stock symbol BFI should not be presented as a current stock listing.
BurgerFi International became publicly traded in 2020 after combining with a special-purpose acquisition company. The public company later encountered financial problems, entered bankruptcy, and sold its restaurant assets.
Did BurgerFi File for Bankruptcy?
Yes. BurgerFi International, Inc. and affiliated companies filed for Chapter 11 bankruptcy protection on September 11, 2024, in the United States Bankruptcy Court for the District of Delaware.
The filing included the former corporate-owned BurgerFi and Anthony’s Coal Fired Pizza operations. Franchise-owned BurgerFi restaurants were generally not debtors in the bankruptcy and continued operating.
TREW Capital Management acquired the BurgerFi assets through the bankruptcy process. The BurgerFi brand was then sold in December 2024 to the restaurant group led by Happy Asker.
A final decree closing certain bankruptcy cases and ending claims-noticing services was entered in June 2025.
Is BurgerFi Still in Business?
Yes. BurgerFi restaurants continue to operate following the bankruptcy and ownership change.
The brand had approximately 85 restaurants in 15 states when it was acquired by its current ownership group in December 2024. The number of locations may change as restaurants open, close, relocate, or transfer between operators.
Customers should use BurgerFi’s official restaurant locator to verify whether a particular location remains open and to confirm its telephone number and hours.
Does BurgerFi Still Own Anthony’s Coal Fired Pizza?
No. BurgerFi and Anthony’s Coal Fired Pizza are no longer owned by the same company.
The former BurgerFi International acquired Anthony’s Coal Fired Pizza in 2021. During the 2024 bankruptcy, the two restaurant brands were sold separately. BurgerFi was acquired by the restaurant group behind Savvy Sliders, while Anthony’s was purchased by a different ownership group.
BurgerFi’s Menu and Restaurant Concept
BurgerFi’s menu varies by restaurant but may include:
- Angus beef burgers
- Cheeseburgers and specialty burgers
- Chicken sandwiches, tenders, and sliders
- VegeFi and other vegetarian options
- Hot dogs
- Fresh-cut fries
- Onion rings
- Frozen custard and shakes
- Beer and wine at participating locations
- Kids’ meals
- Limited-time and location-specific menu items
BurgerFi states that its beef is sourced from cattle that are not exposed to added hormones or antibiotics. The company clarifies that this claim applies specifically to its burgers and burger buns and does not necessarily apply to every menu item.
BurgerFi Rewards
BurgerFi operates a rewards program through its website and mobile ordering system. Members may earn rewards on qualifying purchases and receive promotions, birthday offers, or other benefits.
Customers experiencing missing points, account-access problems, duplicate accounts, unavailable rewards, or app-order concerns should keep screenshots and receipts and submit a request through the official contact form.
BurgerFi Franchises
Many BurgerFi restaurants are owned and operated by independent franchisees. Franchise owners are typically responsible for local hiring, restaurant management, staffing, refunds, operating hours, and day-to-day customer service.
BurgerFi currently seeks experienced single-unit and multi-unit restaurant operators. Its published franchise qualifications include at least $500,000 in liquid assets and a net worth of at least $1 million for each restaurant proposed.
Prospective franchisees can call 1-888-799-5528, call or text 1-561-312-1611, or email fr*********@******fi.com.
BurgerFi Reviews, Complaints and Customer Feedback
Reviews submitted to CorporateOfficeHeadquarters.com describe both positive and negative experiences with BurgerFi restaurants, mobile orders, management, staffing, food preparation, and customer-service follow-up.
Complaints and feedback on the existing page have commonly mentioned:
- Missing or incorrect food: Customers have described burgers, drinks, patties, or other items being omitted from app and takeout orders.
- Food becoming cold: One reviewer described having to return to a restaurant after discovering missing food, causing the rest of the order to become cold.
- Manager responses: Some feedback has criticized managers for failing to apologize, explain a resolution, or acknowledge the inconvenience caused by an incorrect order.
- Refunds and promised credits: A customer reported receiving the wrong type of burgers and later attempting to obtain a promised store credit.
- Understaffing: One review praised a hardworking employee but questioned why the employee appeared to be operating much of the restaurant alone.
- Location availability: A visitor described traveling to a BurgerFi food truck during its advertised hours but finding it unattended and receiving no answer by telephone.
- Employee recognition: Some submissions have praised individual employees for working hard, remaining courteous, and handling multiple restaurant responsibilities.
- Menu suggestions: One visitor suggested BurgerFi introduce a chopped-cheese sandwich as a new menu item.
These reviews represent individual experiences and do not reflect every BurgerFi restaurant. Service, staffing, food preparation, refund policies, hours, and complaint handling can vary because many locations are operated by different franchise owners.
As additional reviews are submitted, this section can be updated to identify broader complaint patterns involving orders, app performance, food quality, staffing, refunds, rewards, and management responses.
BurgerFi’s Competitive Landscape
BurgerFi competes in the fast-casual and premium-burger market, where customers compare food quality, menu variety, ingredient claims, restaurant atmosphere, ordering technology, rewards programs, convenience, and price.
Three of BurgerFi’s largest direct competitors include:
- Shake Shack Corporate Office – Shake Shack competes through premium burgers, chicken, fries, frozen custard, digital ordering, and urban and suburban restaurant locations.
- Five Guys Corporate Office – Five Guys competes through customizable burgers, fresh-cut fries, shakes, and a large domestic and international franchise network.
- The Habit Burger Grill Corporate Office – The Habit competes through chargrilled burgers, sandwiches, salads, sides, drive-thru locations, and digital ordering.
BurgerFi also competes with regional and privately held burger chains, including:
- In-N-Out Burger Corporate Office – In-N-Out competes through a focused menu, fresh ingredients, strong customer loyalty, and a growing Western and Southern presence.
- Cook Out Corporate Office – Cook Out competes through value pricing, drive-thru service, burgers, barbecue, hot dogs, and a large milkshake selection.
Other competitors include Culver’s, Whataburger, Smashburger, Freddy’s Frozen Custard & Steakburgers, Wendy’s, and locally operated premium-burger restaurants.
Related Burger and Restaurant Corporate Office Pages
- Shake Shack Corporate Office
- Five Guys Corporate Office
- The Habit Burger Grill Corporate Office
- In-N-Out Burger Corporate Office
- Cook Out Corporate Office
- Culver’s Corporate Office
- Whataburger Corporate Office
- Wendy’s Corporate Office
Additional BurgerFi Consumer Resources
Consumers looking for help with an order, restaurant complaint, rewards account, gift card, employment opportunity, or franchise inquiry may find these resources useful:
- Submit BurgerFi Restaurant Feedback
- Find a BurgerFi Restaurant and Phone Number
- BurgerFi Rewards Frequently Asked Questions
- BurgerFi Gift Card Information
- Search BurgerFi Job Openings
- BurgerFi Franchise Opportunities
Frequently Asked Questions About BurgerFi Corporate Office
Where is BurgerFi’s corporate office?
Current franchise materials and post-bankruptcy records list 105 U.S. Highway 1, North Palm Beach, FL 33408 as a BurgerFi business address.
Is BurgerFi still headquartered at 200 West Cypress Creek Road?
No. The former publicly traded BurgerFi company abandoned its lease at 200 West Cypress Creek Road in Fort Lauderdale during the 2024 bankruptcy process.
What is BurgerFi’s customer-service phone number?
BurgerFi continues to publish 1-561-844-5528 for support and accessibility assistance. Customers can also submit restaurant feedback through BurgerFi’s official contact form.
How do I email BurgerFi customer service?
BurgerFi publishes we****@******fi.com as a customer-support email address. The official feedback form may be more useful for restaurant-specific concerns because it collects the location, visit date, receipt, and complaint details.
How long does BurgerFi take to respond?
BurgerFi’s official contact page states that it normally responds to customer-feedback submissions within two to three business days.
How do I complain about a BurgerFi restaurant?
Begin with the restaurant manager. If the matter is not resolved, use BurgerFi’s online feedback form and include the restaurant location, visit date, receipt image, order details, and requested resolution.
How do I request a BurgerFi refund?
Contact the restaurant that processed the purchase and provide the receipt or order number. For an order placed through a delivery platform, determine whether BurgerFi or the delivery provider processed the payment and refund.
Who owns BurgerFi?
BurgerFi is privately owned by the restaurant group led by Happy Asker, which also operates Savvy Sliders, Happy’s Pizza, and Fat Boy’s Pizza.
Who is the CEO of BurgerFi?
Public information identifies Happy Asker as founder and CEO of the restaurant group that owns BurgerFi. Casey Biehl serves as group president. BurgerFi’s official website does not currently publish a separate BurgerFi-only CEO.
Is BurgerFi publicly traded?
No. BurgerFi is privately held. The former BurgerFi International public company traded under the Nasdaq symbol BFI before entering bankruptcy and selling its assets.
Did BurgerFi go out of business?
No. BurgerFi continues operating under new private ownership. Individual restaurants may open or close, so customers should verify locations through BurgerFi’s official locator.
Does BurgerFi still own Anthony’s Coal Fired Pizza?
No. BurgerFi and Anthony’s Coal Fired Pizza were sold to separate ownership groups during the former parent company’s bankruptcy.
How do I contact BurgerFi about rewards?
Use the official feedback form and select the appropriate topic. Include screenshots, receipts, account email, transaction date, and an explanation of the missing or incorrect reward.
How do I contact BurgerFi franchising?
Prospective franchisees can call 1-888-799-5528, call or text 1-561-312-1611, or email fr*********@******fi.com.
How do I apply for a BurgerFi job?
Visit the BurgerFi careers page and search for openings by location. Many restaurants are independently franchised, so hiring procedures, pay, benefits, and employment policies may vary.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has helped consumers locate corporate addresses, headquarters phone numbers, executive information, customer-service contacts, and company details since 2004.
The website also gives consumers a place to share reviews, complaints, photographs, compliments, and the outcomes of their customer-service experiences. These submissions can help identify recurring concerns and show how experiences differ among companies, franchise owners, restaurant managers, employees, and locations.
Corporate addresses, phone numbers, ownership structures, restaurant locations, and leadership positions can change. Visitors should verify important details through BurgerFi’s official website before mailing documents, providing personal information, or making financial decisions.
Disclaimer
CorporateOfficeHeadquarters.com is an independent consumer information website and is not affiliated with, endorsed by, or sponsored by BurgerFi, BurgerFi International, Happy Asker, Savvy Sliders, Happy’s Pizza, Fat Boy’s Pizza, or any BurgerFi franchise owner.
BurgerFi, VegeFi, BurgerFication of the Nation, V-Fi-P Rewards, and related names and logos are trademarks of their respective owners. Corporate information is believed to be accurate at the time of publication but may change without notice.
Reviews and comments represent the opinions and experiences of individual visitors and do not necessarily reflect the views of CorporateOfficeHeadquarters.com.
Share Your BurgerFi Experience
Have you contacted BurgerFi customer service, worked with a restaurant manager, used the BurgerFi app, requested a refund, or attempted to escalate a complaint? Share your experience below.
When leaving a review, consider mentioning the restaurant location, approximate visit date, order method, type of concern, customer-service channel used, whether BurgerFi responded, and whether the matter was resolved.
Do not include payment-card numbers, passwords, complete order numbers, gift-card numbers, home addresses, employee identification numbers, or other sensitive personal information.