BurgerFi Corporate Office 

Poor Customer Service and inexperienced manager! I just spent $50+ for 3 meals on the app. When I arrived to pick it up, (Wellington store) I needed to buy just a Meat patty as I did not see where to add it to the burger bowl. I also needed lettuce and tomato on the side for my elderly mother. I paid for the additional patty and the gracefully gave me the lettuce and tomato on the side. We waited and I thought everything was in the bag so I left. When I got to my moms I thought they had added the meat patty to a bun so I took it off and added it to my salad bowl. Then we looked for the burger I ordered her and it was not there. Also the soda we ordered with 2 milkshakes was not there. We did get the shakes. So I drove back up explaining what happened with the meat patty ( which they handed me cold after they forgot to give it to us) and that I needed a new burger because the order had been mixed up. I say this all to say that I am a school principal and customer service is my number one thing aside from safety. When I asked to speak to the manager to explain what happened they continued to ring me up for a $9 burger taking my

Total order to over $60 for 3 people I didn’t want anything for free however knowing that they messed the order up, left out the extra patty and the soda and I had to drive back up to get my

Mom’s food, it should have been at least offered to not charge for this simple single cheese burger. It’s like he had zero idea how to talk with a customer that was upset but being nice and said I didn’t want anything. So he was like ok and walked a way. Not even a sorry miss. I always like to know when my staff needs support especially my admin team so I can help make them the best. Totally disappointed with what happened today especially after a long day at school. And now my own food is cold. I truly hope If anyone else has an issue, he knows how to help. He’s certainly not teaching his front line staff how to help.

We have been going to 6230 W Indiantown Rd. Jupiter fl, Ph Number 561-658-9738 Establishment since opening there was 1 employee. a PEDRO 5875. he got the order wrong I left a bad review. It would be about 1 year before we were back at lunchtime in Jupiter. Pedro was still there but this time had the help of a young woman on the grill, Pedro still did most of the work, taking the orders, and preparing. the Fri’s, Onion Rings, making drinks. I left a positive review Today Jan. 9th, 024 Pedro 5875 is still there but this time back to being a 1 man show. He is what I have always believed in ‘If you want to work, work is always available ” I hope Corporate knows about this hard-working dedicated young man. P.S. This is also the name Jennie 11 on the receipt but have never seen anyone else but him or the young woman on the grill. I’m a retired professional and have lived in the Jupiter/ Palm Beach Gardens area since 1989

I have been a customer for 5 years or so since you opened on Atlantic Ave in Delray. I do not eat red meat but enjoy Beyond Burger. In late October I placed an order, and when I arrived home, it was clear that the wrong order(all meat burgers, etc) was mistakenly been given to me. I called the store and spoke to Greg, who said he was the manager. He asked me to stop by the next day and he would give me a credit($19.00). I did, and he said for my trouble, the next step would give me dinner at the house. He said to ask for him or any manager. I did so today, and the original issue and poor service were compounded. The cashier, who claims she was the manager, assured me that there is not now, nor has there ever been, a Greg working there. She made me feel like I was trying to steal a burger today. She called someone, and then gave it to me for free, including an extra dose of attitude. Wrong thing to do. I bent over backward to accept the honest mistake you all, in front of my son, which made me feel like a criminal. I have been to this BF dozens of times, as well as your FLL location, and the new one on Glades. Just sharing honest customer feedback, but that will be my last time at one of your restaurants. Nice to see the expansion and success, but with this customer service attitude, you have become like all the rest.

I walked over to the parked Truck at 200 W Cypress Creek, which I had checked online and was supposed to be open from 11am to 4pm on Friday 7/14/2023. However, when I arrived at around 1pm, no one was attending to the truck and no one answered when I knocked on the doors. I even called their customer service line, but no one picked up. This was really disappointing and made me think twice about going back.