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Date, 11-19-2023, around noon 78th and State Ave, KCK. I called Tires Plus to schedule a front-end alignment and also mentioned that there was a defective tire on the vehicle that they had previously installed. He said that no warranty was purchased on the tire when purchased. I said that I realized that but there should be a manufacturer warranty on the tire. He then asked what was wrong and I told him there was a flat spot in the tire and he told me that won’t be warranted due to a flat spot due to the car sitting for some time. I responded by saying that it was not caused by sitting for some time simply because the vehicle had not been sitting. His response was, In the 3 years I’ve had this job I have never seen a manufacturer’s defect in a tire. My thought was, how can you diagnose an issue without even seeing the vehicle? I told him I would bring the car into the shop for the alignment, but before that task, I would have him take a look at the tire and that if he told me the flat spot was due to sitting, I would not be having them due the work on my car, {due the obvious lack of knowledge}. His response was, Don’t even bring the car in for me to look at because I won’t touch your car. You see, Why would I have one flat spot on one tire and none on the other three? What he does not understand is that he might have three years of experience, is that I have been in the automotive field for 40-plus years. It’s not my first rodeo!! The bottom line is, that this flat spot was not caused by sitting as the Tire Plus manager said.

Tires Plus, Waited 3 hours and 39 minutes to get my old tires put back on. I made an 8:00am appt for Sat Oct 5. I got there at 8am and the guy at the counter said it would 60-90 mins. I said I’d wait. At 8:39am the counter guys calls me and says I ordered the wrong tires and they’ll have to get them blackwood/clementon road supply or store. Note: I didnt order wrong tires, your site recommended the wrong tires. And did again when I checked again. He said maybe 45mins until tires get there and 60-90 mins to install once they do. Per that timeline, I agreed to wait. After 120 mins I go in store and ask counter guy how it’s going. Tires still haven’t arrived at the store. No call or update. My car is up in the air with no tires. I tell him to put my old tires back on, which take another 30 mins. So after 3 hours and 39 minutues of waiting, I have to drive back home on dangerous tires. And the invoice comments are laughable. It says “I ordered the wrong tires” and “I didn’t want to wait”. I’ll pay more somewhere else and get treated with respect.

Lost Business! Doesn’t even deserve 1 star, Carmel Indiana location has nothing but clowns working in there. Set an appointment online to have 4 tires put on, called, and verified the tires would be in stock which they said they were. This was a week in advance so it wasn’t like a day or two beforehand. Arrived to drop it off the guy at the front desk asked me what Tires I had picked online even though he could see the appointment request, then wasted another 10 minutes acting like he was doing something that he wasn’t. He then advises that they have never sold those tires and that Tires Plus has tires online for purchase but the locations don’t have them and cannot get them in. I asked why no one notified me of this and he said Tires Plus does this to get people in the door. Well, too bad for them I went across the street to Midas and gave them the business. What a clown show this Tires Plus location is…

Tires Plus Problem with staff! As a long time customer, It amazes me that the staff at Store #355121 located at Jog Rd and Okeehobee Blvd in West Palm Beach FLorida could make such a dumb mistake in my invoice. I made the appointment on-line so an error invoicing my repair to a person with a different name is unacceptable and this may be why they could not find repairs prior on my vehicle. I did not know the problem, until I picked the vehicle up. I need this corrected but not sure anyone there can understand what I need. Won’t be returning to this location. I may even switch to Good Year.

The location in Lithonia, Ga overcharged for services (parts and labor) rendered on the installation of tie rods. Typical costs run between $185 – $305, to be fair a wheel alignment and reattached hanging engine cover were included, but DAMN over $1100.00? I’m reporting this to BBB and the Attorney General of Georgia and thinking of seeking further action if this isn’t rectified!