Reach Tops Markets Corporate Office 

Tops Market, Free Turkey misrepresentation coupon. As a recently retired 66 year old senior, I hope you can appreciate my frame of reference in terms of being extremely frustrated with this Free turkey coupon situation. Now living on a fixed income, I have to budget my money in order to pay my bills each month. I anticipated receiving a free turkey from Tops Market after spending $130 last week to receive the $10 coupon to purchase a turkey. I went to Tops Market today, 11.17.2024 in order to redeem my turkey coupon only to find out that my turkey wasn’t free. I went through self check out because they didn’t have cashiers on duty. I scanned my bonus card, my turkey, my potatoes and my coupon. Once I scanned the coupon I had to deposit it in the slot. My total was $50.00. I asked the clerk why my turkey wasn’t free and he showed me this week’s ad which showed .48 turkeys after spending and Additional $25.00! I was told that many people have complained about this misrepresentation for a free turkey. It would have been extremely helpful to have had prior knowledge of this additional cost in order to get a Free turkey. My current situation leaves me without my $10 coupon and without a turkey and very upset at the waste of time, effort, energy and money while having to leave the store empty handed. I anticipate your response to this situation. Please advise.

I would like your office to know that an employee at your North Creek, NY location named Sandy, just belittled my autistic son at check out. He read her name tag and wouldn’t go by Sandy so made him call her Ms. Ordway- also told my mother who he was with that she knows he has “issues”…..he does have issues….people like her treating him badly. I assure you I won’t be shopping at Tops again. If I had an option for zero stars I would click that.

On Wednesday, May 10, 2023, after work so this was after 4:00pm. I was shopping at one of your TOPS Markets located on Transit Rd. and French Rd in Depew, NY. One of my regular locations to shop. In fact, the store was just remodeled just a few years ago to make it nicer more up to date & spacious with a lot more items to choose from. While in the bakery department, I had gotten a few seeded rolls and wanted to get a few bagels from the clear bin compartment. Then I discovered a very gross sight, something no customer ever wants to see, but thank God I did. It was a huge black carpenter ant sitting on one of the bagels in the bin. Well, needless to say I didn’t get any bagels, very disappointing because I love bagels. But what was even more disappointing, and as far as I’m concerned totally unacceptable was the managers reaction. I immediately took a picture of this major grossness at TOPS with my phone. I had a winning lottery ticket I wanted to cash in on, so I went to the customer service desk to redeem my whooping $10.00 winnings. While at the customer service desk I asked the clerk if I could speak to a manager, she politely responded, “of course I’ll call him now” When he arrived at the customer service desk in just a few minutes, I walked slightly over to the side, to be nowhere near any other customers and proceeded to show him the picture. I told him that I realized that it is early spring when bugs start to come out, but this is something he should know about so they can address it.

He was very cold and dry, he only said OK, never thanking me. And as I made my way over to the checkout, I walked past him, he was just casually doing something in one of the other aisles, he never walked over to the bakery department to see for himself or remove the ant bagel and he certainly didn’t offer me anything! Not a coupon, raincheck, absolutely Nothing! Not even a sincere apology. I know that good help is hard to find, but managers like him is hurting your business more than being an asset. I’ve seen other issues with this store in the past but said nothing, I just couldn’t do that in this case. I feel bad for the person who came along and bought that bagel.

Hi, the best way to reach Tops Markets is to call them at: 1-800-522-2522

Sunday I bought a half gallon of premium vanilla ice cream to make a root beer float. When I poured the A&W root beer in the ice cream started to totally freeze. I was wondering what is causing this. Still tasted ok