Tops Markets is a regional supermarket company headquartered in Williamsville, New York. This page provides the Tops Markets corporate office address, headquarters phone number, Consumer Affairs contact information, customer service hours, complaint escalation guidance, refund policies, store resources, and customer review themes.
Tops Markets Corporate Office and Headquarters
- Company: Tops Markets, LLC, operating as Tops Friendly Markets
- Tops Markets Corporate Office Address: 1760 Wehrle Drive, Williamsville, NY 14221, USA
- Tops Markets Corporate Phone Number: +1-716-635-5000
- Tops Markets Consumer Affairs Phone Number: +1-800-522-2522
- Consumer Affairs Hours: Monday-Friday, 8:00 a.m.-8:00 p.m.; Saturday-Sunday, 9:00 a.m.-3:00 p.m.
- Consumer Affairs Mailing Address: Tops Markets, Attn: Consumer Affairs, P.O. Box 1027, Buffalo, NY 14240-1027
- Online Customer Comment Form: Tops Markets Customer Comment Card
- Official Website: TopsMarkets.com
- Store Locator: Tops Store Locations and Phone Numbers
- Parent Company: Northeast Grocery, Inc.
- Related Company: Price Chopper/Market 32
- Corporate Status: Privately held subsidiary
Tops Markets Customer Service
Tops Markets directs consumer questions, comments, and store complaints to its Consumer Affairs department. The official Consumer Affairs telephone number is +1-800-522-2522.
Customers can also submit a written message through the Tops Markets Customer Comment Card. Include the specific store because prices, promotions, staffing, services, pharmacies, inventory, and management can differ by location.
| Issue | Recommended First Contact |
|---|---|
| Store service or employee conduct | Store manager, followed by Tops Consumer Affairs |
| Incorrect price, promotion, or coupon | Store customer service desk with the receipt and advertisement |
| Product refund or exchange | The Tops store where the purchase occurred |
| BonusPlus or eCoupon problem | Tops Consumer Affairs with account and offer details |
| Online grocery order | Tops store and the online ordering platform |
| Pharmacy concern | Pharmacist or pharmacy manager at the individual location |
| Gift-card problem | Official Tops gift-card page or the support information accompanying the card |
| Employment or HR question | Tops Careers, local management, or the contact on employment paperwork |
Tops Markets Complaint Escalation
Store complaints are usually easier to resolve when the customer first speaks with the store manager and then provides Consumer Affairs with a documented account of the problem.
- Start with the store: Ask the customer service desk, department manager, pharmacy manager, or store manager to review the issue.
- Save supporting information: Keep the receipt, promotional advertisement, digital coupon, product packaging, photographs, order confirmation, and refund record.
- Contact Consumer Affairs: Call +1-800-522-2522 or submit the official customer comment form.
- Identify the location: Include the store’s city, state, address, and store number when available.
- Request review: Explain what the local store has already done and what resolution you are requesting.
- Escalate in writing: Send unresolved consumer correspondence to Tops Markets, Attn: Consumer Affairs, P.O. Box 1027, Buffalo, NY 14240-1027.
Information to Include with a Tops Complaint
- Store location and store number
- Date and approximate time of the visit
- Receipt, transaction number, or online order number
- BonusPlus offer, coupon, weekly advertisement, or promotion involved
- Product name, UPC, expiration date, and lot code when relevant
- Photographs of the product, shelf label, receipt, or store condition
- Names or positions of employees and managers contacted, when known
- Previous complaint attempts and responses
- The specific correction, refund, replacement, or other resolution requested
Tops Refund and Exchange Policy
Tops publishes its current coupon and refund rules on the official Tops Coupon and Refund Policies page.
Tops states that it will replace an unsatisfactory product. Customers requesting a refund should provide the original register receipt or BonusPlus card. Refunds are generally issued using the original form of payment, although the published policy contains additional rules for debit cards, checks, alcohol, gift cards, prepaid products, tickets, and refunds without receipts.
Without a receipt, qualifying store credit may be issued on a Tops gift card at the lowest sale price. Refunds exceeding $25 without a receipt may require a BonusPlus card and valid identification. Store management retains discretion under the published policy.
BonusPlus, eCoupons, and Promotional Complaints
Tops customers may use BonusPlus accounts, digital coupons, GasPoints, weekly advertisements, and store promotions. Common problems can involve coupons not applying, unclear purchase requirements, missing account points, incorrect store selection, advertised products being unavailable, or checkout totals differing from expected prices.
Before contacting Consumer Affairs, save:
- A screenshot or copy of the complete offer
- The selected Tops store
- The offer’s expiration date and product requirements
- The receipt showing the checkout price
- The BonusPlus account transaction record
- Any response from the store’s customer service desk
Do not post a complete BonusPlus number, password, verification code, or private account screenshot in a public review.
Tops Online Shopping, Pickup, and Delivery
Tops provides online grocery shopping through Shop.TopsMarkets.com. Online orders may involve Instacart technology or services.
For missing products, incorrect substitutions, damaged groceries, late delivery, shopper conduct, unexpected charges, or a missing refund, keep the order confirmation and determine whether the charge or service was handled by Tops or Instacart.
Contact the store when the concern involves store inventory, product quality, picking, packaging, or prepared food. Contact the ordering platform when the problem involves the shopper, driver, delivery fee, platform credit, or app-controlled refund.
Tops Product Quality and Food-Safety Complaints
Contact the store manager promptly when a complaint involves spoiled food, expired products, damaged packaging, insects, foreign material, incorrect labeling, undeclared allergens, temperature concerns, or another possible food-safety problem.
Keep the product and packaging when it is safe to do so. Record the UPC, lot code, expiration date, purchase date, store location, and receipt. Current company recall notices are available through the Tops Product Recalls page.
Serious sanitation or food-safety concerns may also be reported to the appropriate local health department or government food-safety agency.
Tops Pharmacy Complaints and Support
Tops operates pharmacies at participating locations. Prescription refills, transfers, medication availability, insurance questions, vaccination appointments, pharmacy hours, and pharmacy service complaints should begin with the pharmacist or pharmacy manager at the specific store.
Use the Tops Pharmacy Locator to obtain a participating pharmacy’s telephone number. General information is available on the Tops Pharmacy page.
Do not post prescription numbers, medication lists, insurance identification, medical records, vaccination records, or other protected health information in public comments.
Tops Gift Cards
Tops offers physical and digital grocery and gasoline gift cards. Current purchasing options are available through the official Tops Gift Cards page.
For an activation problem, missing digital delivery, incorrect balance, declined card, bulk order, or suspected unauthorized use, retain the purchase receipt and activation confirmation. Use the support information supplied by the gift-card processor or contact Consumer Affairs.
Tops’ published refund policy states that refunds or exchanges are not provided on gift cards, phone cards, prepaid cards, E-ZPass products, or tickets.
Tops Careers, Employment, and Human Resources
Tops publishes current employment opportunities through its Careers page and the Northeast Grocery career system.
Job applicants and employees may need help with applications, interview status, payroll, scheduling, benefits, W-2 forms, employment verification, leave, or workplace concerns. Begin with the hiring location, store management, immediate supervisor, or HR contact listed on the relevant employment paperwork.
CorporateOfficeHeadquarters.com has not verified a universal public Tops Markets HR phone number. Do not post employee identification numbers, Social Security numbers, payroll records, medical information, internal documents, or private workplace records in public comments.
Tops Markets Ownership and Northeast Grocery
Tops Markets is a subsidiary of Northeast Grocery, Inc. Northeast Grocery was formed following the 2021 merger of Tops Friendly Markets and Price Chopper/Market 32.
Tops continues to operate under its established brand and maintains its main office in Williamsville, New York. Northeast Grocery is headquartered in Schenectady, New York and provides a parent-company structure for Tops and Price Chopper/Market 32.
Tops’ current official company information lists 147 supermarkets, five Tops Xpress stores, and 54 pharmacies across New York, Pennsylvania, and Vermont, including one franchise location.
Tops Markets Reviews and Complaint Themes
Current Tops Markets reviews on CorporateOfficeHeadquarters.com include several recurring subjects:
- Confusion involving coupons, holiday promotions, and additional purchase requirements
- Employee conduct and respectful treatment of customers
- Concerns involving treatment of a customer with a disability
- Food cleanliness and the response of store management
- Questions about private-label product quality
- Difficulty obtaining a satisfactory store-level response
These comments describe individual customer experiences and may not represent every Tops store, employee, manager, pharmacy, promotion, product, or Consumer Affairs interaction. Results can vary by location, staffing, inventory, management, and how quickly the issue is escalated.
Tops Markets History and Regional Operations
Tops Friendly Markets traces its origins to the early 1960s in Western New York. The company developed into a major regional grocery chain serving communities across Upstate New York, Northern Pennsylvania, and Vermont.
Tops stores offer grocery products, produce, meat, seafood, bakery and deli departments, prepared foods, household products, pharmacies at participating locations, gift cards, BonusPlus savings, GasPoints, digital coupons, pickup, and delivery services.
Tops Competitors and Related Corporate Offices
Tops competes with regional supermarkets, discount grocers, national retailers, independent grocery stores, warehouse clubs, and online grocery services. Verified related COH pages include:
- Price Chopper Corporate Office – related company under Northeast Grocery
- Wegmans Corporate Office
- Weis Markets Corporate Office
- Aldi Corporate Office
- Walmart Corporate Office
Official Tops Markets Resources
- Official Tops Markets Website
- Tops Store Locator
- Tops Customer Comment Form
- Tops Coupon and Refund Policies
- Tops Product Recalls
- Tops Pharmacy
- Tops Gift Cards
- Tops Careers
- Tops Online Grocery Shopping
Frequently Asked Questions About Tops Markets
Where is the Tops Markets corporate office?
The Tops Markets corporate office is located at 1760 Wehrle Drive, Williamsville, NY 14221.
What is the Tops Markets corporate phone number?
The Tops Markets corporate and main-office phone number is +1-716-635-5000.
What is the Tops Markets customer service number?
The Tops Markets Consumer Affairs phone number is +1-800-522-2522.
What are Tops Consumer Affairs hours?
Published Consumer Affairs hours are Monday through Friday from 8:00 a.m. to 8:00 p.m. and Saturday through Sunday from 9:00 a.m. to 3:00 p.m.
Where can I mail a Tops complaint?
Consumer correspondence can be mailed to Tops Markets, Attn: Consumer Affairs, P.O. Box 1027, Buffalo, NY 14240-1027.
Who owns Tops Markets?
Tops Markets is owned by Northeast Grocery, Inc., the parent company of Tops Friendly Markets and Price Chopper/Market 32.
How do I complain about a Tops store?
Start with the store manager. If the issue remains unresolved, call Consumer Affairs at +1-800-522-2522 or submit the official customer comment form. Include the store location, date, receipt, and requested resolution.
How do I report a Tops coupon or promotion problem?
Save the full advertisement, coupon terms, purchase requirements, BonusPlus details, and receipt. Ask the store customer service desk to review the transaction before escalating it to Consumer Affairs.
How do I locate a Tops store or pharmacy phone number?
Use the official Tops store locator. Store pages provide location-specific addresses, hours, telephone numbers, pharmacies, and available services.
Where should Tops employees send HR questions?
Employees should use their store management, supervisor, Northeast Grocery career resources, or the HR contact listed on their employment paperwork. Tops does not prominently publish a universal public HR telephone number.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has helped consumers locate corporate addresses, headquarters phone numbers, customer-service contacts, complaint routes, and company information for more than a decade. This page helps readers distinguish between Tops’ Williamsville corporate office, Consumer Affairs department, local store management, pharmacy support, online ordering services, and the Northeast Grocery parent company.
Page Update Note
This Tops Markets corporate office page was updated on August 5, 2026, to clarify Tops’ relationship with Northeast Grocery, confirm the Williamsville corporate office and Consumer Affairs contact information, add current Consumer Affairs hours and mailing information, remove an unverified fax contact, update the company’s store and pharmacy footprint, add current refund, coupon, delivery, pharmacy, gift-card, employment, and recall guidance, and summarize existing customer review themes.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Tops Markets, LLC, Tops Friendly Markets, Northeast Grocery, Inc., Price Chopper/Market 32, any Tops store or pharmacy, Instacart, CashStar, any gift-card processor, any employee, or any customer-support department. This page is for informational, review, rating, complaint, and feedback purposes only.
Corporate addresses, telephone numbers, support hours, store counts, ownership information, refund policies, coupon rules, pharmacy services, gift-card terms, employment processes, delivery providers, and complaint procedures can change. Verify important information directly with Tops Markets before mailing documents, traveling to an office, returning merchandise, transferring a prescription, or providing personal information.
Share Your Experience with Tops Markets
If you have contacted the Tops Markets corporate office, Consumer Affairs, a local store manager, pharmacy, online grocery support, gift-card provider, or employment department, please share your experience below. Identify the store’s city and state, describe the issue, explain which support route you used, and state whether Tops resolved the concern.
Do not post BonusPlus numbers, gift-card numbers, payment information, passwords, prescription details, medical records, employee records, private contact information, or other sensitive personal information.