Reach Vivint Corporate Office Headquarters 

Vivint, House and system burned down, and they won’t cancel my account! My house and system burned down in the Eaton Canyon Fires on 1-8-2025. They were the first company I called to cancel my service, and they refuse to cancel it. I was told I signed a contract until 2027, and that I have to pay for a home security system that does not exist and for a system that no longer exist. It is over 3 months, and I am still being charged for this. This company is ungodly, terrible. Don’t use them. If I could, I would give them Zero Stars. They are making this horrific event in my life 10 times worst. They are Terrible!!!

Vivint, Frustrating Cancellation Process. After 15 years as a customer, I tried to cancel my Vivint account, and it has been nothing but a nightmare. I’ve been misled and harassed for four months—when will it stop? We originally had APX Alarm install our security system in 2009, then signed an addendum with Vivint in 2013 to upgrade equipment. Our payments were always auto-deducted and on time. Over the years, we frequently had to call technical support due to ongoing equipment issues, and between 2020 and 2023, Vivint replaced some monitors while we purchased additional cameras. In January 2024, my husband passed away, and I took over managing the household. After experiencing continued issues with the system, we decided to switch to another provider based on recommendations from friends. The new company offered better customer service, more reasonable equipment pricing, and clearer video recordings—something Vivint never truly delivered. I first called Vivint in August/September 2024 to inquire about canceling but was told I had to wait until my contract expired in November. When I called back on December 6, 2024, to request cancellation, I received confirmation that my SMS number was updated, leading me to believe they were processing my request. However, after checking my account on December 12, I called again and was told it takes 30 days to close an account—meaning I would still be charged for December and January. Since then, Vivint has shut down my online account, sent repeated texts and emails, and continually claimed they were closing my account—but here we are, March 25, 2025, and they still haven’t done it. For years, Vivint called me a “valued customer,” but this experience has been the complete opposite. While I appreciate some of the changes they’ve made, like a maintenance program and in-house battery sales, it’s too little, too late. I have a new security system now, and I haven’t had a single issue since installation on January 25. Vivint did offer credits toward new equipment if I renewed my contract, but the cost to replace everything I needed was far too high. I tried reaching out for a reasonable resolution but couldn’t get in touch with my usual contact—likely because they’ve moved on. I refuse to keep explaining my situation over and over, especially when they don’t follow through and continue charging me for services they haven’t provided. And, quite frankly, what kind of alarm company doesn’t even notice when a system is offline? That certainly doesn’t instill confidence in their ability to keep customers safe.

Vivint, Poor Customer Service. After setting the alarm from the panel last evening I wake up to the panel home button flickering green and panel is black. The App is circling. Without knowing if the alarm is off I opened the sliding door with No alarm going off. When I call they have me ”; the elderly customer ” get up on a stool to trouble shoot the panel. With all that being said troubleshooting did not work. Now I have to wait 5 days before a service person can come out.( 5 days without a security system.) Imagine what a litigation against Vivint I will have if something were to happen to my family while we wait. There is always Vivint people walking in my area trying to sell more products or trying to get new customers but when you need a service man to come out, No one is available. I can not with good faith recommend Vivint to family, friend or foe. Going to Home Depot to purchase a security system would better fit my needs at this point.

Vivint, Terrible Customer Service. Vivint is the most horrendous company to do business with. They have no local representatives for service and their main office is in Utah. Every time I have needed assistance, I had to troubleshoot and fix it myself. When I asked for a service technician to come out I was told that there would be a fee involved. I have been with them for three years and can’t take it any longer. Today, I called to cancel my service and was met with many roadblocks and obstacles like being on hold for over 45 minutes and constantly being offered sales gimmicks to make me stay. I was questioned incessantly about why I wanted to cancel, who was going to be my security provider, if I knew anyone else that wanted Vivint. Then, I was told I could not cancel my service unless my equipment was paid in full and I had already done so. The Representative “Eddie” was condescending and demanded that we call Citizens pay to confirm so we did. Citizens Pay made it clear that a customer does not need to cancel their service prior to cancelation and Eddie’s retort was “So did she pay it off or not?!” to which the Citizens Pay representative responded yes and provided Eddie with the confirmation number! Eddie still did not take no for an answer regarding my request to cancel and kept trying to sell me things. I had to yell into the phone, cut him off and keep saying, I Do Not Want Any Other Services Or Offerings! I asked him to stop reading from his script and place my cancellation order. He then places the order and after that tells me it could take up to 30 days and I may incur more fees! I am going to share this information on every platform I can because Vivint is predatory and deceptive! I want any future fees waived, I do not authorize any of my banking information to be charged beyond my last payment which was made on 3/13/25. Eddie is a horrible account manager who lacks insight and represents Vivint poorly!

Vivint, Terrible Customer service. It is unreal to me that this company refuses to take care of its customers and equipment. I was on the chat with a Kushagr and they spoke with the manager, Kumar Ashutosh (obviously not in America). and they refused to send someone to fix the problem from hail damage without charging a fee. And to make it even more insulting they said I can spend More money and replace a doorbell that is working perfectly fine just so someone would come out. We will be telling everyone we know Not to do business with Vivint.