Reach Vivint Corporate Office Headquarters 

Vivint, Installation Never Completed, Still Charged and Sent to Collections. I signed a contract with Vivint in late 2019 while my home was undergoing renovations. A technician arrived to begin the installation but told me I needed to sign a document confirming his visit before he would proceed. Shortly after, I was contacted by Vivint and informed that my home was deemed “unsafe” for installation and that they would retrieve the equipment and not complete the job. Despite the incomplete installation and the system never being activated, Vivint began withdrawing monthly payments from my bank account—without my consent or knowledge of how they accessed my account information. I contacted them multiple times requesting the charges be stopped, but they continued. I ultimately had to close my bank account and open a new one to prevent further withdrawals. To make matters worse, the technician had dismantled my ADT control panel improperly, damaging it and rendering my existing system non-functional. I had to pay out of pocket to have ADT replace the panel. Although Vivint collected their equipment in early December 2019—confirmed by a text from their technician—they refused to provide any documentation of the retrieval. Later, I was shocked to find I’d been turned over to collections, not once but twice, with separate claims for more than $3,200 each, even though I have only one home and never received full service. As a 71-year-old, 100% disabled woman, I feel deeply taken advantage of. Despite my efforts to resolve the issue, I’ve been ignored and unfairly penalized. I cannot and should not be held responsible for over $6,400 for a service I never received. Suggested Solution: I respectfully request Vivint to: Immediately close both collection claims. Refund any unauthorized payments withdrawn. Issue a formal acknowledgment that the system was never activated. Remove any negative credit reporting related to this situation. I hope this can be resolved fairly and promptly.

Vivint, Years ago in order to get me to renew my contract I was promised free tech free batteries and free replacement of equipment. Now they say there is no record of this. They are now trying to get me to buy a protection plan. Well isn’t that convenient. I’ve been with Vivint since 2007. My current agreement runs through January of 27. I will honor my word to them. After that our time together is over. I will cancel their service.

Vivint, Loud buzzing sound. Had a scheduled appointment for a Tech to come out. One of my doorbell cameras is always not working. I can normally reboot the panel or call and troubleshoot but the issue wasn’t resolving. Scheduled for a Tech to come out. The day the Tech is scheduled a loud buzzing sound started happening earlier in the day, coming from one of my cameras. Called customer support, spoke with a Tech to inform them because I wanted to make sure the Tech is coming and wanted to have this sound noted as well. The person on the phone we did some troubleshooting but could not get the noise to stop. I informed them I have concerns because in the past when I have a scheduled appt. the Tech doesn’t show up. Follow up with another phone call because my schedule time frame has passed. It now over an over past the time. I understand they can get behind, but I should had been a priority since I have a loud noise coming from the cameras area and this is a disturbance for my neighbors. Called the Tech and she informed me she was still with another customer and that I would be next.

Vivint, Where is the service for Vivint Solar in Texas Hill Country??? I purchased my solar system from Vivint. The installation and service is, or was supposed to be provided by Texas Solar. My gateway stopped communicating and I have tried numerous times to get the App up and going again, but nothing worked. I called Texas Solar a number of times to get a voice message that put me on hold then directed me to leave a message each time. I never received a call from them. I called my local electric company who put me in touch with Enphase. The rep was very helpful, but determined that my gateway equipment needs to be replaced. I expect/hope the new equipment will arrive within the next couple of weeks. The next hurdle is that I am supposed to make an appointment with Texas Solar to come install the new gateway. Could somebody please tell me how to reach Texas Solar And the right person at Vivint to get this done? I have tried to also reach Vivint Corporate to no avail. After spending thousands on solar this is a real slap in the face to clients. I am thoroughly disgusted! This is no way to run a business.

Vivint, House and system burned down, and they won’t cancel my account! My house and system burned down in the Eaton Canyon Fires on 1-8-2025. They were the first company I called to cancel my service, and they refuse to cancel it. I was told I signed a contract until 2027, and that I have to pay for a home security system that does not exist and for a system that no longer exist. It is over 3 months, and I am still being charged for this. This company is ungodly, terrible. Don’t use them. If I could, I would give them Zero Stars. They are making this horrific event in my life 10 times worst. They are Terrible!!!