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Walgreens, Incorrect Prescription Dispensed (Lecanto/Beverly Hills, FL)

I recently visited this Walgreens pharmacy and was given the wrong lancets, even though my correct machine information was already in their system. To make things worse, I was charged for the incorrect item and then denied a refund. As a retired individual who must budget carefully, this was both frustrating and disappointing.

When I tried to discuss the issue, the staff blamed my doctor instead of taking any responsibility. I understand mistakes happen, but shouldn’t they have noticed the error and contacted the doctor before dispensing the product? Instead, they charged me, refused to correct it, and left me with a product I can’t use. I’ve been a Walgreens customer for over 45 years, across different towns, and have never been treated this poorly. I felt unwelcome and even discriminated against. It seems like the knowledgeable, caring employees who once made Walgreens dependable are no longer there—replaced by staff who appear detached and unconcerned. All of this over $10.59, yet it’s about more than the money—it’s about trust. This was my first time purchasing diabetic supplies, and I trusted the pharmacy to help me. If I had known the lancets wouldn’t work, I never would have left the store with them. I am requesting a refund and will also be contacting my doctor about this issue. Unfortunately, after how I was spoken to and treated, I will no longer be returning to this Walgreens.

Walgreens, Pharmacy service is the worst ever experienced. Walgreens, Pharmacy on Washington Avenue in Holland, Michigan is incompetent. Week after week, Month after month they notify you your prescription is ready. When you arrive they tell you, not ready, come back tomorrow. You return the next day or two and again they cannot fill your order. Walgreens seems incapable of running a pharmacy.

Walgreens, Pharmacy Experience – from 0 Stars to 5 Stars for Walgreens, Goldsboro NC! 0 Stars, but thanks to three individuals, however, my experience ended with 5 stars, thanks to Ryan, who provides 100% customer service: ..I was a pharmacy client of a small, local, independent pharmacy that closed, and all customers with active prescriptions were transferred across the street to Walgreens;…went into Walgreens and set up as a pharmacy customer; got two prescriptions refilled;…last week, I went online to have a third prescription refilled, but I couldn’t because the Walgreens site did not recognize the prescription number….last Thursday, I went by the drive-through twice in an attempt to get the refill, before and after grocery shopping, and the line was long and not moving, so I left….yesterday, I called Walgreens (within 2 miles of my home) only to find that they were closed (later was told it was due to the internet being out); so I called the Walgreens in town and was told they would have the prescription ready at noon….around 1-1:30, I went into town to pick up the prescription, but was told it would not be ready before 3 p.m.; I asked if they would transfer it to the Walgreens near my home and was told that they could not do that–that I would have to go to that store and have it transferred….I called my Walgreens to have the prescription filled and was told that there were no refills and that I would need to contact my doctor for a new prescription–I explained that I had never had to do that for a refill, but the girl talking was short and not interested in further discussion. …went into my Walgreens to the “Consult” window to ask about having the prescription transferred–by now it was about 2:30-2:45 and no one was at the counter or waiting in line–later saw two individuals who had been waiting in the chairs….as I was discussing my issue with an exceptionally well-mannered professional staff member, Ryan, and showing him the last refill prescription box showing 16 refills left, this guy (Casey) spoke loudly to him to move me to the pickup counter–we moved even though at that time, no one was in the pharmacy area other than me and the two individuals who had been waiting in the chairs;…Ryan pulled up the prescription and asked when I needed it–I stated I would wait–I shopped around for a bit and then went back to the pharmacy;…as I am standing back away from the counters, another girl behind the counter told me to come to the counter–I told her I was just waiting and she told me to have a seat–my hip doesn’t like getting up and down, so I continued to stand….when Ryan realized I was there, he checked and my filled prescription was in the stack waiting for me; he checked me out for the $1.98 prescription….the lady who had been sitting in a chair waiting since before I got there, got up and went to the counter.

I wish I had gotten the name of the other women I talked with during this time, who gave me incorrect information. I also wish I had spoken to the pharmacy manager about Casey–his tone and words were rude, unnecessary, and he had no right to chastise a co-worker publicly. Ryan, being the professional that he is, took up for Casey when I asked for the guy’s name–he said Casey was only trying to keep the “consult” window open. I understand that, but we were not blocking the window–no one was there. We would have moved anyway as soon as we finished the discussion and found that I could get the prescription filled.

Walgreens, Doesn’t make sense! I guess it is understandable that you are closing some of your stores, but what I don’t understand is why in the world you would close a Walgreens located in a hospital? That doesn’t make any sense to me at all. The hospital is Lankenau in Wynnewood, PA! Why would you now inconvenience patients and others from getting Rx filled, vaccinations, etc?

Walgreens is over rated, everyone has chosen to use Walgreens as their pharmacy the employees are overwhelmed with customers that they can not keep up with the supply nor demand. Employees tell you a few hours to pick up, make it days later. The system is not contacting all the time it is very inconsistent, Employees do not call if their are issues with your meds they wait till you get to the pharmacy to tell your insurance will not cover it, they don’t know why, it is truly not in order. I do feel for the employees but their needs to come a time to say we can only take on so many customers not 300 and tell me it can be 3 bours and I am still waiting for prescription’s and it has been 6 hours and still waiting. This is not the first time this is over 7 times. We need to come up with something better than this , when someone has surgery in the morning and needs prescriptions for discomfort, prevent infection and reduce spasms and you cant get anything due to your too busy that is sad and neglect to your customers. This is not for me this is for family I am waiting continuously for a let down. I have been on the phone 3 times today in the past 6 hours. We don’t need pictures for proof just pull up clients and view when the prescriptions were put in and how long it took to fill. We can’t say someone needs medicine for a reason and not be able to provide the help. Sad!