Reach Sears Corporate Office 

Sears, October To January 15 No Built-in Mirowave Service. I Don’t Have Any Expectations Of Getting Any Response However I Am A Praying Man So Here Goes!! Three And A Half Months And Four Or Five Service Technicians Ago Sears Service Started Repairing Our Built-in Range Hood Kenmore Microwave/Convection Combination Appliance!!! Yesterday We Get A Text With A Picture Of The Last Technician That He Is On His Way! Oops The House Number Was Missing Off The Address. He Had Been Here Before!!!! Got A Text Saying The Service Call Is Being Cancelled And That We Would Have To Start All Over Again! We Have Had The Home Repair Contract For Almost Four Years And Have Multiple Service Calls With The House Number Included! Pick Up The Cell Phone And Call Corporate Get The House Number!! Sure Are Frustating This 81 Year Old Customer!!

Sears Service center??? Really! Sears home repair to my home yesterday……..refridgerator is not defrosting……..requires an ASSY-Evaporator & comp. Tech Jacob doesn’t have the part……will need to order…….the kicker…………..hang on now……..$647.00

I called local app repair place that wasn’t open yesterday: today……..told them what I needed…….$102.99. When I was a child (50’s 60’s) Sears was the Golden Standard……..what in the world has happened to this co.??? Tried to get in touch with Daniel Pidgeon…….untouchable………..no one is too big to fail! Your phone service isn’t “service” at all. Leaves a lot to be desired. Never again.

Sears, Can’t speak to a real person/ Sears Home Services. Have a LG dishwasher under parts warranty. LG suggested SHS. After diagnosis, main control board had to be replaced. LG was sending the part to Sears as they were to make the replacement installation. Needed to send Sears some information. No customer service email address and just AI phone bots, can’t talk to a real person. 6 hours wasted trying to get information sent. No follow-up – NO customer service at all. No wonder Sears is going down the toilet. Go somewhere else for service. I gave this review a 1-star, as No-stars was not an option.

Sears, Ordered Refrigerator not Received, and No Help From Anyone. I ordered a Replacement Refrigerator with a Sears Agent on October 16, 2024. Delivery set up twice, only to later find out that the Refrigerator is delayed from the Manufacturer. No one can give you an estimated delivery date. Customer service is terrible. They repeat the same instruction whenever you call. You are promised a supervisor call back, which has never occurred once, in the dozens of times I’ve tried to get a resolution.

Your Automated phone response system and Online system SUCK! Sears, Customer Service — Automated System. I spent two hours on the phone trying to resolve an issue. I ordered a replacement ice maker for my Kenmore refrigerator and got billed four times. When I tried calling to resolve the issue, all I got was an automated system that kept giving me the same useless information over and over again. First, when all else fails, you need an option to talk to a real person. Second, not everyone has a phone system with text capability, sending a text to a land line doesn’t work. I tried your chat system and that SUCKS too! I don’t think I got a real person, but if I did, she was dumber than dirt. She had no clue what I was talking about. And solved nothing! If a real person wants to speak to me the number is 520 378-0572. I was in the Customer Service business for 40 years, and you have no clue what customer service is.