Reach Sears Corporate Office 

Sears, Can’t speak to a real person/ Sears Home Services. Have a LG dishwasher under parts warranty. LG suggested SHS. After diagnosis, main control board had to be replaced. LG was sending the part to Sears as they were to make the replacement installation. Needed to send Sears some information. No customer service email address and just AI phone bots, can’t talk to a real person. 6 hours wasted trying to get information sent. No follow-up – NO customer service at all. No wonder Sears is going down the toilet. Go somewhere else for service. I gave this review a 1-star, as No-stars was not an option.

Sears, Ordered Refrigerator not Received, and No Help From Anyone. I ordered a Replacement Refrigerator with a Sears Agent on October 16, 2024. Delivery set up twice, only to later find out that the Refrigerator is delayed from the Manufacturer. No one can give you an estimated delivery date. Customer service is terrible. They repeat the same instruction whenever you call. You are promised a supervisor call back, which has never occurred once, in the dozens of times I’ve tried to get a resolution.

Your Automated phone response system and Online system SUCK! Sears, Customer Service — Automated System. I spent two hours on the phone trying to resolve an issue. I ordered a replacement ice maker for my Kenmore refrigerator and got billed four times. When I tried calling to resolve the issue, all I got was an automated system that kept giving me the same useless information over and over again. First, when all else fails, you need an option to talk to a real person. Second, not everyone has a phone system with text capability, sending a text to a land line doesn’t work. I tried your chat system and that SUCKS too! I don’t think I got a real person, but if I did, she was dumber than dirt. She had no clue what I was talking about. And solved nothing! If a real person wants to speak to me the number is 520 378-0572. I was in the Customer Service business for 40 years, and you have no clue what customer service is.

Sears, My dishwasher was sent to me with the wrong handle. Eight months later, five technicians later they say that the handle is no longer being stocked and that I would have to wait for one to be in stock. Now I fixed the old dishwasher and it runs great and I don’t want to spend any more time Trying to get Sears to come in compliance or fix the dishwasher so I guess it will have to sit in the garage forever stay away from this company. They’ve gone downhill Sears used to be a good company. Beware.

Sears, over all service. I have Been Without A Dryer For 2 Mounths Now. I had A New One Delivered On Aug 5, but it is in the kitchen, but, it has not been installed. I had 5 dates to Have it hooked up and noone has shown up. I will never have anything To do with Sears Again. This has been a very bad service, I can’t get any help without being on the on the phone for hours at a time.