Reach UPS Corporate Office Headquarters 

UPS, Lost and damage packages. UPS has gone way down hill. I have been a UPS customer for over 40 years. UPS used to have a representative you could talk to now you get the run around from customer service; in the Asia Pacific Islands. where every answer is I’m sorry & unfortunately. UPS keeps damaging and loosing packages. To file a claim in most cases takes more time then the packages are worth. So you give up and loose you proceeds and the product. $1000 worth of lost items and 2 days into trying to file a claim.

UPS does not care about Safety!

I saw a UPS driver run a stop sign and park illegally in a crosswalk. When I tried to contact the corporate office and perhaps send the pictures I took there wasn’t a way to do that. Maybe they have such a great safety culture because there are no consequences for not giving a s… about safety. When I asked the driver to please not run the stop sign. This was not the first time you had done so he laughed. What does that tell you about the effectiveness of UPS’ safety department?

UPS, I recently visited my local UPS store to ship a package to another UPS location. I had the address written on the package, but the clerk informed me that I also needed the store number. When I asked for assistance, he declined to look it up, even though he was at a computer. I ended up finding it myself on my phone. Additionally, the shipping cost he quoted was $20 higher than what I was told earlier at the same counter. When I questioned it, he couldn’t provide an explanation. His unhelpful attitude and lack of customer service skills leave much to be desired and don’t reflect well on your company.

UPS, Delivery issues. They say our packages need a signature. In fact, they do not. When you call the 800 number, all you get is an I’m sorry and we’ll send a message to the location that delivers to you. They’ve been sitting on my package since 12/23/24 and didn’t attempt delivery until the 27th. A note was left saying it needed a signature, when in fact it does not. They lost a package 5 years ago so I had to put a claim in. They say that now I need to sign for packages. So they lost my package and now I am very inconvenienced. UPS is a joke. Why can’t I contact corporate? Oh, wait, they must have too many complaints and the CEO doesn’t want to hear about it. Totally disgusted with UPS.

UPS, has failed to deliver parcels to my address for two straight days. FedEx Amazon and USPS have had no problems delivering here. Customer support has been pathetic with no solutions given. What are the other carriers doing that UPS can’t do?