Reach Barnes and Noble Corporate Office Headquarters 

Barnes and Noble, Is mailing a gift card such a process? On May 15 I placed an on-line order (order No. 41642628078) for a $50 graduation gift card, thinking it would reach the recipient by her 5/22 graduation date. I was sent an email on 5/17 telling me the card’s expected delivery date is 5/22. That date passed and a subsequent inquiry changed the expected delivery date to 5/27. A call to your customer-service number connected me with a “English is not my primary language” man who could tell me nothing about the status of the gift. I am really disappointed that a simple mailing of (for me) a substantial gift has been bungled and the effect of the gift long after the event is diminished. I hoped to encourage this graduate’s efforts. I have shared my disappointment with others and I doubt I ever will shop with your company again.

Barnes and Noble, Terrible customer service. I recently purchased a book online, as a gift for a friend. Upon checkout, I was given an order number, but never received a confirmation email with a tracking number. When I attempted to find out whether the package had been delivered, I got an error message saying I’m not authorized to view that information. So I tried to find resolution to the problem using their online chat option. The first associate I got asked for some info, said she’d wait while I looked it up, and then left the chat. So I tried to call, and was told that even though I had all of the order information and can prove that I was the one who placed the order, the Only verification they would accept is whatever wrong email they somehow had, even though I had a prior verification sent to my proper email. C’mon! It’s not like I’m asking for nuclear codes, I just want to know if the package was delivered, yes or no. It really should not be that difficult. So I will probably never know whether my order made it to its destination. But I do know I won’t give Barnes and Noble any further business.

Barnes & Noble, As an author, my publisher arranged for Barnes & Noble to receive 1,800 copies of my books. I was assured payment within 30 days of receipt, but despite waiting, I have yet to be paid. Now, I’m getting the runaround instead of the $39,000 I’m owed. Their handling of this situation raises serious concerns about their business practices.

Barnes and Noble, wrote: I am Alison Aguair, the Senior Manager of marketing operations for Barnes and Noble Bookstore. I am interested in stocking your book on our physical bookstore shelves. My response, Alison, $1000/3000 copies is way below my purchase price?! I can make you a counter offer but it might hurt your feelings? And normally Barnes and Noble has their own emails?

Barnes and Noble, Hello, Whats up with your Newstand area?  The, Loveland, CO store, and the Fort Collins CO store. Their new magazines in corner of the store, for 2 weeks, and not being put out!