How To Contact Kmart Corporate Office Headquarters HQ
Sears, Roebuck and Company
3333 Beverly Road
Hoffman Estates, Illinois 60179 USA
Corporate Phone Number: 1-847-286-2500
Corporate Fax Number: 1-847-286-8351
Customer Service Number: 1-866-562-7848
One remaining of three Kmarts that were in my area. I will NEVER step foot in that last store again!
I previously had worked for Kmart 21 years until my store closed almost 16 years ago. I was pursued to rejoin the last remaining stores team this past fall. Two weeks ago I was forced to quit when the store mgr accused me of something I DID NOT do and he was badgering me trying to get me to confess to the thing I did not do. In my previous Kmart employment I was a faithful and loyal employee. I did not have any bad reports on my record in fact I received many accolades during my employment. I am now a senior citizen and have never felt so hurt in my life!!
I was at your K-Mart store in Honesdale, PA, RTE. 6, I have never been treated so rudely and badly. I had earned a $10.00 gift card with my points. I was told when I received it, that it was valid until the 28th of December. A cashier told me that. Today, when i went to use it, i was told it was expired. The cashier was rude to begin with, and I asked to see and speak to a manager. After waiting for a longtime, the cashier went and got one who, by the way did not answer her page. She was very snotty and would not budge an inch. When i explained what I was told, she said" unfortunately, we can not do anything about it, it is expired." Mind you, no date for expiration was found anywhere on the card. Well, you know what, just like I told her, "unfortunately, no one i know will step foot in your store".
I realize, that you don't care, because your are closing your stores, but $10.00 is a lot of money to be with out. Especially now at Christmas.
No wonder you are going out of business, you hire people who have no heart, and what happened to customer service?
I would rather fight crowds of people at Walmart, then ever go in another K-Mart.
I am going to post this on social media also, and every other place i can find!!!!!!
I am very sadden by you folks starting to close our wonderful store herein Fairlea (Lewisburg) West Virginia. I shop regularly at this store and it is the closet one we have for miles and miles and miles around. It is a great assest for our company in proving jobs and also helping the economy with regular shoppers. Please reconsider before you close this store.