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Raymour and Flanigan, Unresolved credit due to me on a mattress exchange within the 140 days. This store does not appreciate their customer, that’s why I chose to write this review. Manager – Mary – Had a scheduled appointment with me Friday, January 24th @ 1:00pm. to exchange a mattress. When I arrived, she was not there neither had she informed me she would not be there to reschedule me. That is poor customer service. I asked who was in charge and that’s when I was told the lead Matt. When he came to talked to me, he did not know anything about the appointment but called Mary. Mary and she told him that she spoke to my husband, and I was in the background saying I would keep it. First of all, I am not married, never been married and she did not talk to me. The phone number Matt stated she wrote down was a 917 number and my number begins with 410. Lead – Matt – did give good customer service when assisting me with choosing another mattress however he has failed to get back with me to inform me my credit amount. I have waited which will be five days tomorrow with no communication from Matt or Mary. I spoke to a store representative at the store Sunday, Monday and Tuesday and all I get is they will call me tomorrow. Still no call from either. I purchased a Stern and Foster firm mattress which I was not satisfied with and exchanged it for a Serta Plush with a price difference of $800 -$1000. My entire experience purchasing a mattress was stressful. When the first Stern and Foster was delivered, I would not accept because the first deliver guys damage it. They tore the fabric on the bottom of the mattress and pulled the side handles so hard that it began to tear away from the mattress. I had to take off work again the next day for another mattress to be delivered. Those delivery guys delivered without any issues and with good customer service. In addition, the delivery guys Nick and Creed were excellent removing the mattress I was returning and delivering the new one. At this point I am requesting a full refund of the difference because Progressive stated the store was paid the $2000.00 credit limit, and I paid the rest in cash. Receptionist – Mary Stewart very rude stating to me that Mary gets off at 6pm and she is home resting which is not my concern. When I request her name, she told me she did not care if I reported her when I asked for her name. Why do your employees give excuses instead of a remedy and why was she so rude because she stated in a condescending manner the mattresses were the same price which they are not.? I have given your store my business and referred my son who spent over $2500.00 in your store as well recently. Is this how your employees show a customer they appreciate them. This is disgusting!

Raymour and Flanigan Mattress …. Epic Failure!! Someone please tell me how a 3-year-old mattress is about as comfortable as laying on a bunch of anthills? Customer service is no help. They have no empathy at all and are so smug about the whole issue. They explained I have a 10-year warranty. Fat chance the mattress will be around that long!! Because it is not 1-1/2 inches of defectiveness, they claim the mattress is not defective. Tell that to my back … I get up every morning in such pain. It is one of the most uncomfortable and expensive mattresses I have ever purchased. I will Never, Ever buy anything from this retailer again and have no problem telling my friends and family about my dissatisfaction with my purchase and the horrible customer service!!. Too bad you can’t give them negative stars!!

Raymour and Flanigan, Horrible Company. I purchased a sofa and explained the door size and salesperson said don’t worry it will fit – It didn’t! The delivery guys pulled up and as they are approaching my house one of them was blowing his nose with his hand as he is pushing with the other. White Glove Service – Snot Service if you ask me. So the door needed to be taken off the hinges and they don’t do that. My husband wasn’t home so bye bye sofa. Lets see how the do over goes! It better be better.

Raymour and Flanigan, I had furniture delivered with White Glove Delivery. Well they spoke no English, damaged 3 areas of my home. Mind you I paid for delivery. Apparently, they outsourced to a third-party delivery and are telling me they are not liable I have to work with their third-party vendor. Absolutely nowhere in the contract does it say this, they can’t even help refund me the amount I paid for the delivery! Company is a joke!

Raymour and Flanigan,Never received a credit card or a bill for over 3 months. Bank claimed they sent me a credit card 2/3 times but the last time it was sent back to them on August 6 2024 I also told them I never received a bill spoke to bank the credit card was returned to them with my PO Box number # I told him I never had a problem with my mail before this will be the third time would you please check into this.