Reach ADT Corporate Office Headquarters HQ 

ADT, Resolving billing issues. I have been trying to resolve this issue for last 5 months and called all over the places even your offices in Chatsworth Ca. No one seems to care! The bill they have sent me is wrong and I have proof, but they say ” I am not authorized to do anything and refer me to different phone # and department”. It’s messy situations. They even had video conference to check what equipment I have. They promised few times to send people to my home to check what equipment they have been installed, and they have not done yet. I have been with ADT since 2018! I need someone from headquarters to call me and resolve the matter.

ADT Billing Issues and Poor Customer Service. I signed up for ADT but quickly changed my mind and canceled within the three-day right of rescission on 1/22/25. Despite this, ADT still withdrew a payment for February service from my account, even though I had returned all the equipment and the service was disconnected. When I contacted ADT, they informed me that my account wouldn’t officially be turned off until 2/21/25 and that I would receive a partial refund in March for February. Essentially, I’m being charged for a full month of service and receiving nothing in return. This raises some serious concerns: In today’s digital age, why does it take 30 days to turn off an account? It should be as simple as pushing a button. ADT was quick to debit my account—less than 10 days after signing up—so why does it take over 45 days to issue a refund? I couldn’t get a straight answer from anyone. A “floor manager” told me his boss was on vacation and his boss’s boss wasn’t working that day, which felt like an excuse to avoid helping me. My advice: Do not sign up with ADT! I’ve had much better experiences with Vector Security.

ADT, Difficulties Canceling Service After Moving Out. My mother-in-law sold her home in November 2024 and moved into a nursing facility. We canceled the ADT service at that time, but the bills have continued to arrive. The new owner of the house also signed up for ADT, and both parties are being billed for the same property. I assume this is an error and ask that you please correct it.

ADT, Customer for 11 years. I have been a customer for 11 years with problems with my system connection for most of them! My system lost complete power about two months ago and I have to say how I am disgusted that not one person tried to reach me to ensure my family was safe. I waited a full two months before calling to disconnect my service since you know the company that I’m paying to ensure my safety hasn’t noticed my safety was in jeopardy. I called two weeks ago and told them I want to disconnect, the rep told me I needed to make an appointment to disconnect with a manager. I made said appointment with the manager who never called me. That Thursday at 1pm. I went to chat again this past Saturday and told them to disconnect me and they told me they can’t disconnect me I need to call the disconnect department now because there is very little wait. Well I call and they are closed; so another lie. I tell her they are closed then she says oh yeah they are closed on Saturdays. I told her I wanted to speak to a manager to disconnect my service now…… and guess what to my astonishment there are no managers at ADT who can cancel a service. I guess we aren’t truly protected if they can’t trust their manager to disconnect a service how can they trust them to make a life altering decision if they need to. I put in writing there and I’m going to put in writing here….. I Want My Service Disconnected Effective 1/18/2025 And Do Not Authorize ADT To Take Any Funds, Payments Or Money From My Bank Account Or Credit Card As Of 1/18/2025. This company is a joke and have no problem taking my money for 11 years without providing me a fully working system but I want to cancel and I can’t cancel without jumping through hoops. I have also forwarded this to my company attorney and will have him take over if I do not have my account canceled effective 1/18/2025! Anyone looking to take their service run pretty quickly they can care less about your safety or value their customers.

ADT, Terrible customer service!! Lack of willingness to address service issues. I had my system for 2.5 years with no issues. In December 2024, I received a low battery warning then my system completely stopped working. I called customer service and asked for a technician to come to service my entire system and indicated I would pay for the service call. I am 77 and not familiar with the system. A technician came on 12/7/24 and replaced 1 battery (didn’t check anything else) and left in less than 15 minutes. Three weeks later, my system failed again. I contacted customer service and was told that they would send another technician at no charge. The technician came on 12/31/24 (Hosea McDaniel Tech# 352223) and did something with the transformer and backup system and got the system working again. However, he charged me $59 per instruction from his supervisor despite the fact that I was told by customer service that the call would be no charge. The system again totally failed 9 days later, and the control screen was totally blank. I again call customer service for assistance, and they agreed to send another technician no charge (3rd issue in just over one month). They scheduled a service call for 1/15/25 and again indicated the service call would be no charge. When the technician called to advise he was coming (again Hosea), he asked some questions, and I told him the control screen was completely blank, and I had no way of knowing what was wrong. I explained that I was getting frustrated with ADT and wanted the entire system checked and all batteries replaced if necessary. He contacted his supervisor who told him it sounded like an outlet issue, and he would not send the technician until I had the outlet checked. There are two plugs on the outlet (one being used by the transformer and the other open). I plugged in several items in the open plug and all worked fine. This is an outlet that has been used only for the ADT system. I asked Hosea for his supervisor’s name which he refused to give me. He said he would ask his supervisor for permission to give me his name and would call me right back. He didn’t call me back and when I tried calling him, my call went directly into his voice mail. I left a message to please call me back with no response (tried 3 times). Is This Typical ADT Customer Service? If so, then maybe I need to cancel my ADT service and go with another provider. I’m sure Vivint, SimpliSafe or Frontpoint would all be happy to provide me with reliable service!