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7-11, Rude Customer Service. 1800 E. Slaughter Lane Austin, Texas Store 41114. I purchased gas. About an hour later, I received an email from Wells Fargo Fraud Alert for a card theft attempt of $176. I notified Wells Fargo and told them to immediately cancel the card because I knew it was skimmed at the gas pump. I then went to the 7-11 to alert the manager. I am a Christian, well-educated, woman who works hard for a living. I do not yell, scream or curse. I went into the 7-11 and asked for the manager. A young female who looked like she belonged in middle school said, “I am the manager.” I said I was just robbed by this 7-11 when I got gas. The manager said well the owner is not here. I said you are the manager. I said something needs to be done. People’s cards are being skimmed. I was robbed, but my bank caught it. Then a man who had a turban on his head and who was not wearing a 7-11 uniform looked at me and pointed and said, “Ma’am, just leave the store.” I said what? I said, while only speaking to the so-called manager, “Excuse me ma’am, you are the manager. You should be doing something. That pump needs to be checked. I have the receipt. I am the customer. I was robbed.” The so-called manager then walked away from me and went to the back of the store in what I presume to be the office area. She literally walked away from me and left me standing there. The guy said, they will put the money back on your card. I said, so no one will even apologize to me as a customer?” I then, feeling very unsafe due to the fact that of all the 3 to 4 employees who were just standing around by the way, said Nothing to help me, or sympathize with me or to empathize with me. I said, as I left the store. “When this happens to you, then you will know how this feels. I personally believe that entire crew is in on this theft. Wells Fargo is a great bank when it comes to fraud alerts. They know I am Not going to spend $176 at a 7-11 and alerted me. Now, I am shaken up and I cannot use my card and must wait on a new one which is incredibly inconvenient for me and for my family. All I did was buy gas. I will never set foot in that store again.

7-11, Very poor service at the store at 11891 Palm Beach Blvd, Ft Myers FL. The credit card machine at the car wash didn’t work, so I went inside to purchase the car wash. Once I got inside the store, the music was so loud you couldn’t hardly hear the clerk. The response I got was “we have no control of that.” When I told him about the credit card reader was not working. Sorry I didn’t get a name. Once again “we have no control of that”. I said couldn’t you at least put an out of order sign on it so people like myself and the lady in front of me would know not to waste our time. He looked at me like I had three heads. After all that the car wash didn’t work worth a darn.

7-11, Removal of Trash/Recycle the lack off. Two weeks ago, I called to complain of the overflow of trash and recycle dumpsters were. Nothing still has been done, as you can now imagine, how the overflow has gotten. Trash is blowing everywhere and truly is disgusting now to say the least.

7-11, Rude manager. I have been going to the Woodland Blvd 7/11 in Deland Florida for years, I have a service dog with vest who is always with me, today this I can only describe as the rudest person I have ever encountered in a retail store in my life (I’m 60) told me you can’t have a dog in here, he is service dog I replied to which she said that’s what they all say, leave your coffee and get out of the store or I’ll call 911!.. This is no exaggeration an absolutely disgusting person who feels because she heads up a store she is entitled to speak to someone this way. Other customers were looking in bewilderment at her including the other staff members.

She needs to read the protocol on service dogs in retail stores via the AKC and not be so ignorant to the rules. 7-11 corporate I doubt will do anything to reprimand this person, as always these matters get filtered by admin and will allow her to carry on the bad behavior. I will never set foot in that store again.

7-11, Worked for them and can not even get through to HR. Worked for them and can not even get through to HR to find out where my last paycheck is and for them to fill out a form that I am not worker there anymore and I have called and watched on the phone for over 2 hours each time I have called and no one ever answers. My actual location that I worked the manager said they can not do anything.