Reach ADT Corporate Office Headquarters HQ 

ADT, Worst company ever. I called because my system was acting up. I was transfered 16 times to still not recieve help. I asked for a supervisor and was told no one was able to help. The system is always going down. When you call foor customer service you get horriible service.

ADT, No show for install, many times. I have tried to get ADT installed in our home. They have scheduled or at least said they would show up several times. Today was the final time. Was confirmed they would be here Friday the 18th between 12 and 4. Today they called for the 8th time. It was no tech in our area for tomorrow after they confirmed yesterday it was set. I hope there customer service is better than trying to get an install..One of customer service people even set an install date for January 2025. Not sure anyone would even show up then. Not Good.

ADT, Mail Sent to Mailing Address returned! I sent these folks a letter complaining about their weekly junk mail. The letter was returned unopened and marked: Return To Sender. Attempted–Not Known. Unable To Forward. So either the mailman is blind or ADT routinely returns mail sent to their corporate headquarters. Yeah, folks. This is really somebody I want to do business with. no)

ADT, Negative Zero Stars. They are SO deceptive and shady. I called to inquire about their service and it’s turned into a nightmare and the biggest regret of my life. I told this lady I wanted cameras that would send me alerts of activity around my front and back door and sensors to alert police if my door was kicked in. They sit quietly on the phone then pounce. They Do Not go over options or any other details with you. They put you in the most expensive equipment and longest monitoring plans they have. They want your social security number to check credit so they can “loan” you 3 times the cost of their garbage then immediately want a credit card number. I asked her “What happens if I don’t like it and I change my mind?” She says, Oh no problem you have a 60 day money back guarantee. That was a complete Lie. They claim to have a 6 month money back guarantee but there are hidden terms and conditions and more microfine print that you need an attorney to decipher it all. They have every base covered to just stick it to you and steal from you!! These installers came out and go around adding Thousands of dollars worth of stuff I didn’t want. After hours of being in My House, spending My Money he sneaks in having me sign a new docusign contract only to find out the grand total later hidden in the bottom of their ADT page where my profile was set up. That’s also when I found out I was trapped in a 5 Year Contract!! They entrap you into long expensive contracts and refuse to let you out even after only a few days then claim that you only had 3 days to cancel! When you call to cancel they parrot from their script – “you had 3 days, it was written in the contract.” They will let you cancel but turn around and gladly tell you that you owe the remainder of the 5 Year contract Balance In Full. Their camera alerts go off constantly and there is nothing there. The battery doorbell never alerts when someone is there! It’s all junk! Customer service is all trained zombies that stick to a very strict script saying “Sorry, you signed a contract” One that is 12 pages of microfine print written by attorneys and Nobody ever tells you up front just what you are getting yourself locked into. They hide the 3 day cancellation part on page 12. lol I’m going to end up suing them, then they can owe me money! Oh and if the alarm goes off nobody calls to check and make sure you are ok. It’s all a joke. Stay Away!!! Buy a Ring camera for $200 and be done with it.

ADT, One star is one too many.. ADT is Really good at selling, up-selling, doing things without permission, taking customer equipment without knowledge or consent (stealing), etc., etc. But, when it comes to making things right, they are Really good at running the customer around and around in circles. Transferring your call to several different departments (who are really good at pointing the finger at others) but never resolving the original issue without saying that the customer has to pay to get it resolved. I have been dealing with this for nearly Six Years. I’ve spent days on the phone and hours each day. I have gotten more apologies than I can count. Apologies without any resolution except for requiring more Money to pay for their mistake! I wish I had taken photos of the holes I had to fill, texture and paint to send you. ADT, How in the world do you stay in business??