Reach ADT Corporate Office Headquarters HQ 

ADT, Customer service wait time. We have been with them since 1987 formerly Brinks. We no longer need all the bells & whistles and asked for a rate reduction since we only keep for Fire. After four reprsentatives and 45 minutes the rep said they might offer me $10 a month and before I could speak with them I got cut off. When I did it through phone Chat, they offered $5 dollars off. I did not hold on my anniversary that long to be insulted for $5 off. I asked gal on phone Chat for them to call me and she said I would have to call them. Shame on her.

ADT, Overcharge and Lack of Customer Support. Dear ADT Customer Service, I am writing to express my frustration regarding a recent experience with your company. I was quoted $199.00 for an installation, but was surprised to find I was charged over $900.00 — with no clear explanation provided. Despite multiple calls to your customer service team, I’ve received inconsistent information and no detailed billing breakdown to justify the additional charges. This lack of transparency and accountability is unacceptable and has seriously damaged my trust in ADT. To make matters worse, the security stickers provided during installation are already peeling off my doors, reducing the visible deterrent effect I expected as part of your service. I am requesting the following: A full, itemized breakdown of the charges applied to my account. A review and refund of any unauthorized or unexplained overcharges. Replacement stickers for my doors and windows. A formal apology for the poor service and lack of communication. Please respond to this matter within 7 business days. If it is not resolved promptly and satisfactorily, I will file complaints with the Better Business Bureau, Federal Trade Commission, and my state’s consumer protection agency.

ADT, Ongoing Camera Issues with No Resolution. I’ve been dealing with the same camera issues for over three years — the cameras either don’t record or the footage deletes itself. I’ve contacted tech support multiple times, escalated through different levels, and even had a technician come out to my home. Still, no one seems to know what the issue is or how to fix it. To make matters worse, I was told I needed all new equipment and a new contract just because I moved, which felt like a way to lock me into additional costs without solving the original issue. Customer service has been frustrating and unhelpful — and instead of resolving the problem, they keep pushing new cameras I can’t afford. Very disappointed with the lack of accountability and ongoing technical failures.

ADT, Awful! is the worst of the worst in home security. I was told by 12 of their reps. That yard signs are no longer available. I’ve been with them for.many years but they have no record of my account.

ADT, My wife and I received our ADT equipment three weeks ago. For the first two weeks, the app wouldn’t work, and repeated calls to customer support led nowhere—I was always told, “We’ll call you back,” but no one ever did. By the third week, we were charged for a service we hadn’t even been able to use due to faulty equipment. When I finally decided to cancel the service, return the equipment, and request a refund, I had one of the most frustrating customer service experiences I’ve ever encountered. The representative I spoke with, Jakyiah, was unhelpful, dismissive, and unwilling to escalate the call. When I asked to speak with a supervisor, she claimed she was one. When I asked to speak to someone above her, she said there was no one—which was incredibly unprofessional. At one point, she even claimed to be the CEO, which was clearly not true. I have recorded the call and plan to escalate the matter to ensure it reaches someone who can address these concerns appropriately. This level of service is unacceptable from a company that is supposed to provide peace of mind and security.