Reach Out To Applebees Corporate Office – Reviews & Complaints 

Applebees, Bad customer service…I ordered this green drink because it was St. Patrick’s Day. The drink was supposed to have gold sugar around the rim. Instead of the gold sugar it came with a rainbow colored strip of candy in it. My husband asked if we could get the drink made like it is on the menu. We actually watched the bartender take the candy strip out with his fingers and add more ice to the glass. I located the manager and spoke to her about it. She spoke to the young man and he was extremely loud in the restaurant and said I drank half of the drink. It was completely embarrassing due to the fact that there were other people sitting not too far from us and knew what was going on. My husband paid for what we ordered and we left. The manager did give me a card for 20% off of our next meal but at this point I don’t think we’ll be returning…

Applebees,Embarrassing! Despicable!! As a guest at the Prescott Arizona Applebees on 3/13/25 about 6, I had the honor of listening to Shontie (Traveling Manager) belittle and berate a customer, stating to them ” I don’t have to respect you” as well as “I’m not here to apologize” after the customer (with two small kids) waited 45 minutes to be served (only 5 other tables out of 90 filled) and tried to rightfully complain. Instead of a professional manager deescalating things with free drinks, 10% off, free appetizer, something nice for all to hear, she took and loved the terrifying emotional path. 20 years as a CSR Manager I never had this issue with staff, a product of Applebees poor and unprofessional leadership. I am old enough to remember a time when going out to eat was a pleasant experience, where staff was friendly and accepted responsibility, not verbally attacking customers, makes us afraid to speak, or is that what they want? This emotional nightmare Manager needs to be Fired!!! P.S The male waiter walked up afterward and stated how much he “hated this place” for all to hear, and waitress kept apologizing. Never Applebees Again!!!!

Applebees, New Commercial. Okay, the new Applebees commercial is horrendous. I have to mute it every time it comes on. Please, get rid of the guy with the fake Southern accent! There are millions of people with Real Southern accents! This has to be your worst commercial of all time! It’s awful!

Applebees in Chester, Virginia was terrible. Never refilled my water, dishes and silverware were dirty. Had to ask twice about getting new silverware, and hamburger was raw when served to us.

Applebees, Waited For Pick Up Order For 1 Hour. Order was supposed to be ready at 5:34. Checked in and waited at the bar. According to a waitress, they had a major mess in the kitchen. It was 6:25 when I finally got my order. Got home and my “no pink”; hamburger was indeed pink on the inside. The chicken was tough as rubber, and my Sprite tasted like straight seltzer water. Made a return trip to get my money back. Apparently the tip wasn’t included in the refund. Not sure how that works.

I’ve had orders messed up there before, but this one broke the proverbial camels back.