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Aspen Dental, Serious Concerns About Service and Billing Practices. Aspen Dental Morristown, TN (Office #7405, I believe).I’ve had an extremely disappointing experience at this location. The front desk staff has been consistently rude, and the office manager appears to be charging patients additional fees after they’ve already paid in full. I’;ve witnessed this happen to at least two other patients during my visits. Additionally, the quality of the dentures made here has been poor. The staff seems unprepared or untrained, and their mistakes are costing patients more money to correct. Despite raising concerns, they do not seem to listen or prioritize patient care. This raises serious ethical and possibly legal concerns. Patients deserve transparency, professionalism, and respect. I’ve decided to go elsewhere for care and will be seeking a refund for the services I’ve received. Aspen Dental needs to address these issues before more patients are affected or consider taking formal action.

Aspen Dental, Avoid this “business”. My wife has been trying to get a full set of dentures since February. They keep changing and rescheduling appointments. This has been an Awful experience. We’ve paid for everything upfront too. Feel scammed…

Aspen Dental, I had a cleaning done at Aspen Dental; they asked me to pay up $900.00 because my insurance only covered a small portion of the bill. Once the claim was submitted to my insurance company my insurance company informed me, I was liable for $442.60 they paid the other portion of the bill. Aspen Dental refuses to refund me the $ 457.40. I am filing a claim we the Attorney general at this point. This is terrible!!!

Aspen Dental, Unprofessional staff. I scheduled an appointment for periodontal cleaning. I since purchased insurance. I called the Yulee, Florida office and told them that I am now insured. I was told to bring the paperwork to my appointment. I arrived 15 minutes early, checked in, gave the receptionist the insurance info and she said that she would let the hygienist know I was there. 45 minutes later I went up to the desk and asked how much longer it was going to be. Waited another 15 minutes and the office manager called me up to say” I apologize, but your insurance was never verified, and we only have one hygienist who already has someone in the chair and another appointment immediately afterwards. Would I care to reschedule?? Not happening, my time is as valuable as theirs and there is no shortage of dentists in Yulee. I asked for my paperwork and said I would go elsewhere. Communicate people. Do your jobs, cut out the lolly gagging gossipy crap and concentrate on the people patiently waiting for their scheduled appointments.

Aspen Dental, On January the 2nd I went in to have a pair of my lower dentures repaired. They told me they could not repair them but that they could make a new set. I let them do this when they asked me to put in a second set of posts in the back of my mouth I told them that was not possible I had osteoporosis and I had to have a bone graft in the front of my mouth to even take care of the two posts that I have already. They told me they could make a conventional denture that would work. So on January the 9th I left with a set of dentures that felt large but the two girls sat told me it would be OK I just had to use fixodent. Unfortunately there was no amount of denture cream I could use that would keep my dentures in my mouth. Went to my niece’s wedding still couldn’t eat properly and almost had them fall out of my mouth while I was laughing. Wasn’t concerned because I had a appointment for an adjustment on January the 17th. I walked in and they announced there was nothing they could do unless I would allow them to put in two more posts. I then reiterated my concern about my osteoporosis but was left with then there’s nothing we can do. On January the 31st I then returned my teeth so I could get new ones. Fortunately or unfortunately Aspen Dental I broke my arm and for several weeks had a very difficult time getting in and out of my car. when i finally did find a dentist who could create a denture to fit me, not only did I end up in tears because it was going to take weeks to get them done. I then found out that Aspen Dental did not follow through on the reimbursement so the dentures that are being created will cost me 2665. My insurance won’t cover a second set of dentures they think I have them. So here I set 53 days later with only half my teeth. Right now there is no end in sight.