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Shotty material! I’ve had several upper plates made and each time the teeth crack or break! If they made them sturdy! It’s the end of the first year and they want me to do a yearly exam which I do not need to have them fix my dentures! If they did quality work with sturdy material instead of the 3D Printer crap that is made to break at the least bit of impact or pressure. They are teeth! You should be able to eat with them without breaking! The last set didn’t fit and they lined them!!! Shaking my head at the time because they should use the old method of doing an impression of your mouth to get a decent fit. Valrico Florida locationShow more

Aspen Dental, Terrible Business. Had dentures made about 2 years ago, bottom cracked and got them replaced. They cracked again and now they are talking more money and more money. I’m on special income and cannot afford to pass out $150/200.00 every time my dentures crack. What can this Corp do to solve this problem?? Got them back ,2/3/25 they cracked 2/7/25.Show more

Aspen Dental, Wont fulfill commitment to fix my denture.They will not fix my top denture because the billing department messed up on my paperwork and kept saying I have no coverage when in fact I do and they are being shady about my charges. The girl at the front desk was very uncaring and blew me off like a piece of crap. The denture hasn’t even lasted 6 months! This is the Canton. Ohio location. Beware very unprofessional!Show more

Aspen Dental, Was not informed properly about payments. I was told that my dentist will $7275.00. I will pay $10,000 so I said not problem. But now I found that my insurance will not pay .I am upset. Waste of money.

Aspen Dental, Phone Problem. I had an appointment in your Grants Pass, Oregon office over 2 hours away (closest one to me) tomorrow morning. I had a family emergency and needed to reschedule so I started trying to reach the office early morning today. The phone would ring and go dead; could not even leave a message. So I tried the after hours number..same thing. I tried off and on all day and finally reached someone at Grants Pass. She told me it was a corporate problem affecting all Aspen offices. Same thing happened last year. So now I have a rescheduled appointment over a month from now (that office has also had staffing problems so I assume that is still the case). I switched to Aspen Dental because it was a “preferred provider” and told dental services wouldn’t be as costly. That surely wasn’t true! Not only was dental services Even More Expensive but Aspen made at least one mistake on my bill. I was overcharged. I had been trying to get That resolved for nearly a year. The office staff person told me last week that I will be getting a credit. Kudos to your staff there; they are always courteous albeit Slow in resolving billing issues. A result of big corporation red tape perhaps. I know quite a bit about Corporate problems since I was a California State employee for many years. Not much difference in state and private corporations is my observation. For state agencies it is the line workers who suffer, ie “do more work with less staff,” for private companies such as Aspen, pay MUCH more and get less. We lest not forget Delta Dental. They tell me I’ve got their “best” plan. Trouble is, you reach your yearly limit in April, then have to wait until January to get your rotting tooth fixed. You could dish out three or four thousand and pay full price of course but that is pretty dicey when you are living on retirement and social security. Instead of line workers it’s the patients who suffer. Well that ends my comments. I’m pretty sure it will only reach the eyes of whomever reads these things. Yes, the lowly, maybe underpaid employee. Sorry you have to read all these complaints. Hope you have some great “away from the job” activities.Show more