Belk Corporate Office Headquarters 

Belk, terrible customer service when trying to pay for item. I shopped at the Belk store in Wilmington, NC on Wednesday. My story and a suggestion follows: Within a few moments I found an item I wished to purchase. The item was located on the second floor of the store and the time of day was 10:30 AM. It took me no less than 10 minutes to find a person at a cash register to pay for the item. When I finally found someone I asked to speak to the store manager, but the manager was not in the store. Frustrated I paid for the item and then asked how I could get back down to the first floor because the down escalator was out of service. I took the elevator. Great experience. Right? One simple suggestion could help solve this issue of finding a register with very little costs associated with it. Install an overhead light positioned over all active, and manned cash register(s), so that a customer can see where an active cash register is located without canvassing the entire floor of the store. If you like this suggestion, I hope you will issue me some sort of credit voucher as a thank you for the helpful suggestion. My suggestion can only help and in no way harm your ability to service customers and be cost conscious.

I love Belk but this store is the worst I have ever been in. Belk at Northgate Mall, Hixson, Tn. Messy, disorganized, poor signage, racks falling over, and The fine jewelry counter is always open a half hour to hour late each day! I worked retail for years and have never seen such a terribly managed store! The racks are not loaded the way they should be, Cannot tell where large women’s, petites, misses are. Everything is crammed together! Shoe dept. is a huge mess!!! Very little place to sit to try on. Customer service is none! They do not even open the door that enters into the mall!!! Very unfriendly! Purses are a mess! Everything in this store is messy except makeup area and there are few workers in this area. This store is missing great opportunity. This store needs new management badly!

Belk, I went online to buy a bra since Belk rarely has my size (on the small side) in stock. When my bra style showed up, the first three photos are of a man wearing my preferred style. He has a beard and very hairy chest. This was the Women’s Bra page. Bra shopping and bathing suit shopping is a tough experience for every woman. I just want a bra that fits my small size. And I don’t want a bra coming in the mail that may or may not have been tried on by a man and I don’t even want that thought to fly through my head. Yes, in a way it is hilarious but in a way it is insulting.

Belk, Hartwell Georgia Store. Beautiful Store; Jessica Manager gives Excellent Customer Service! Jessica, the manager today gave excellent customer service!! She needs to train everyone. Beautiful Store, a little spendy, so I am always watching for sales and discounts. I totally Disapprove of the Corporate policy to ask me for my phone number or e-mail, every time I check out. No! I gave you all the info when applying for Belk card. Then for the clerk to tell me it goes against if I don’t, this is shameful.amd request you stop it. This is so not right!

Belk, praise for a local employee. Amanda at the LaGrange, GA location is a dream. I watched as I waited for my turn as she patiently and kindly helped an elderly woman with her makeup order. She was the only clerk at the makeup counter today. She never made it seem that the customer in front of her did not have her full attention, but also made sure I knew she was aware I was waiting. Amanda exemplifies what customer service should be. She certainly deserves praise, perhaps a promotion, in my book.