Reach Out To Belk Corporate Office Headquarters 

Belk, Transaction cancelled, all managers at lunch. As my transaction was finishing up today, the register’s computer system updated. My receipt couldn’t be printed. I received no email, no charges showed up in the App. The associates tried to help but were unable to 40 minutes later an associate (?) from shoes was found who was able to help. I was given the cell number of Taylor (a manager), who was at lunch. My call went directly to voicemail. My call was not returned 30 later.

Belk, Loud Mac Video music at makeup counter. 4 of us older ladies were shopping in Huntsville, Alabama today. This is what we encountered at Bridge Street. We walked away from the make up counters today. We could not hear the sales associate over the loud rap Mac music. We were told by management that Mac controls the volume of music and type. We went to Ulta to purchase our make up. You lost 4 customers in a 10-minute timeframe. The overhead music throughout the store was not much better. Went to Kohl’s and Beall’s to shop and Ulta for makeup. You have forgotten about the generation with money for the rap generation.

Belk, how can you have lasted for soooo long with your Synchrony Partner. I was on my way to buy a gift, I love your selection but I saw the payment reminder ansmd set to pay it, 1 hour later – I am frustrated today , last month, previous month – Stop! This Is Ridiculous That You Need A New Password Every Month! This is not Customer Service it’s torture! They do not have you as a Prime Customer we are all thrown into a batch of other accounts and by the time you call they apologize; that is not customer service. Belk should have admits own system and until Belk cannot achieve that I will pay my bill and return when you have a better collections system than Synchrony. This has drained my patience it’s 1850 1.5 hours later.

Belk, Terrible online help. First of all shame on Belks for not hiring Americans instead being more interested in profit than people. Typical. Every person I talked too could barely speak English, from another country and only a could call centers in America the agent tells me. my “agent” could Not help me bc she couldn’t understand what was needed. I spelled out my address more than 6-7 times and still a 2nd time my order goes to California. What is going on?! She fixed nothing, kept me on the phone over an hour and still I had to spend another afternoon on the phone with Belk “agent” in another country. We all get it Belk, profit over people. I made a mistake getting your credit card. You want Americans to shop at your store but you care nothing for the people. That’s too bad bc we will shop elsewhere. You love hiring foreigners then move your company to those countries.

Belk, terrible customer service when trying to pay for item. I shopped at the Belk store in Wilmington, NC on Wednesday. My story and a suggestion follows: Within a few moments I found an item I wished to purchase. The item was located on the second floor of the store and the time of day was 10:30 AM. It took me no less than 10 minutes to find a person at a cash register to pay for the item. When I finally found someone I asked to speak to the store manager, but the manager was not in the store. Frustrated I paid for the item and then asked how I could get back down to the first floor because the down escalator was out of service. I took the elevator. Great experience. Right? One simple suggestion could help solve this issue of finding a register with very little costs associated with it. Install an overhead light positioned over all active, and manned cash register(s), so that a customer can see where an active cash register is located without canvassing the entire floor of the store. If you like this suggestion, I hope you will issue me some sort of credit voucher as a thank you for the helpful suggestion. My suggestion can only help and in no way harm your ability to service customers and be cost conscious.