Reach Best Buy Corporate Office Headquarters 

Best Buy, Bought laptop was supposed to come with software and did not. Purchased laptop on 1/12/25 was supposed to get software with it. I called on 2/15/25 talked with 10 different people with 1.5 hours invested. A manager said that they will send to back office for fulfillment. On 3/5 called and talked again about issue and was transferred 5 times. Still nothing resolved. You can’t even get ahold of anyone at corporate to take care of. I tried contact form on company website and it errors out. I am done with Best Buy! Buyer Beware if your looking for service after the sale.

Best Buy, Customer service. I spent a lot of money on a new TV sound bar and mount with Best Buy Geek Squad to do the install. The first team arrived hung the TV and just plugged in the fire stick even tough I ask to set up so that streaming would work with Apps on TV. They couldn’t get the sound bar to work and said they would order another one week later still no word couldn’t get anyone on the phone drove 25 minutes to store ordered another one set up delivery second team arrived refused to take TV down and fix it so cord would no or be visible said don’t have time phone showed they still had 29 minutes left on my service call had to reschedule. Drove to store again wanted to talk to manager he refused sent salesman. Third team arrived at first said I was going to have to buy more parts and that they couldn’t do it I said this is third time for this and they agreed to do it but said they had no covers that I could buy them myself and put them on myself. I also tried 3 times to get them to use the correct phone number and each time they put a different number the one they have now I disconnected 4 years ago. No offer of compensation or anything else for all the trouble I have had. This will be the last money I spend at Best Buy would rather pay a third part to do the work than give Best Buy any more of my business can’t even get anyone from corporate to complain to just automated line that puts you into a loop.

Best Buy, Looking down on you akin to old time indifference for the customer. I am a Total member I pay annual $200 now $179.99. I have been a member for a long time. I went to get help for my computer, and they refused to look at it. The manager was even more off the mark. He did not devote even 2 minutes to my need. I am 82 years old; I drove all the way only to be snubbed by this manager at Best Buy at Rockville 3019841479/2111. I may hire an attorney soon to put an end to such behavior. this technician was moving around with other customers in my time slot. Please do not ignore it, you will do so at your own peril. It was very serious to be denied service. I saw the mean look in his eyes. It was deplorable to say the least.

Best Buy, Large Product Freight Team and In Home Warehousing and Delivery System is very poor. My delivery was changed without my knowledge. When I called to speak with someone about it they said nothing can be done about it. The Large Product Freight and In Home Warehousing Departments would not respond to the Customer Service Representative who was trying to contact them. I am very disappointed. I ordered my products on the 6th of January and it is now the 21st (the delivery day I was signed up for) and nothing. My husband spent many hours clearing the road so that the driver could deliver and set up our appliances. Needless to say my order was canceled. I have been a strong supporter and purchaser at Best Buy for many years but no longer. Please work on your Customer Service and Delivery systems.

Best Buy: Frustrating TV Repair Experience in Macedonia, Ohio.

On January 5th, I brought my TV, covered under a 5-year warranty, to the Macedonia store for repair. The Geek Squad employee told me it would take 1.5 to 2 weeks, but this turned out to be completely inaccurate. I called on January 15th and was told by customer service that a part arrived on January 14th and my TV would be ready in 2-3 days. However, when I visited the store, I was informed my TV hadn’t even been repaired yet. The lack of communication, inaccurate information, and unhelpful overseas call center made the entire process frustrating. Best Buy needs to ensure accurate updates for customers and improve service overall to avoid these issues in the future.