Reach Cable One Corporate Office Headquarters 

Cable One, Deserves Zero stars! Company is a joke. That’s why they continue to change their name. I’m in an area where they “bought” out our only internet option. Since they took over the service, Cable One provide is like stepping back to the early 2000’s. They have changed my payment date 3 times since they took over. I’m guessing the goal is to continue to charge me late fees since I never know when bill is due each month. Called CS to ask what my payment date was and they said we cannot tell you because I was past due! Told them I’m past due because you keep changing my due date – which is the reason for my call. Refused to escalate my call to management.

Cable One, Ignores appointments. Install scheduled for a second home. Appointment was confirmed days in advance. Attempted to reconfirm prior to appointment time but could not connect with an associate that spoke English clearly. The appointment window closed at 5:00 P.M. and all I could get from Peggy and her alleged supervisor Dawn at 5:45 P.M. was that the technician might still make it. Both women refused to schedule an appointment earlier than a week in the future. No one seems to be interested in providing quality customer service in a timely manner and spoke to me if I was nothing more than a piece of lint spoiling their blouse. Sparklight must have joined the diversity, equity and inclusive movement because their customer service and communication is worse than AT&T.

Cable One, Might be a good service…..if you could get it. They waste a lot of money maketing only to ignore you when you call to get the service. I have contacted Sparklight twice in two years to get their service. On both occasions the “operators” said they would call me back….but never did. I’ve received multiple solicitations from Sparklight offering good deals to sign up. There are also signs up everywhere advertising their service. Their cable is currently on the power poles in front of my house. My neighbor across the street somehow got their service. But I’m totally frustrated by their failure to follow-up when I call them. The director of marketing needs to know that he’s wasting his time because they ignore potential customers who call and would like to get the faster internet service. He should also share this with the C.E.O. (I’m a 76 year old retiree.)