ChenMed Corporate Office Headquarters, Phone Number and Complaints 

ChenMed’s corporate office is located in Miami Gardens, Florida. Patients with questions about appointments, medical care, referrals, transportation, medications, billing, insurance, or medical records should normally contact their local Chen Senior Medical Center, Dedicated Senior Medical Center, or JenCare Senior Medical Center before escalating the concern to ChenMed’s corporate contact form.

ChenMed Corporate Office and Contact Information

Is ChenMed Headquarters a Patient Medical Center?

The headquarters address is used for ChenMed corporate, administrative, compliance, privacy, and business functions. Do not assume that it is a walk-in medical center, emergency department, medical-record pickup counter, or location where patients can receive unscheduled treatment.

Use ChenMed’s official location finder to identify the correct medical center, address, and local telephone number.

Choose the Correct ChenMed Contact Route

How to Submit Patient Feedback or a Complaint

Start with the medical center involved when a complaint concerns an appointment, wait time, employee interaction, physician communication, referral, medication, transportation, cleanliness, accessibility, billing, or another location-specific issue.

Ask for the center manager when the initial team member cannot resolve the problem. If the concern remains unresolved, use the official ChenMed contact form and select Patient Feedback.

The form asks whether the person is a current patient and requests the patient’s city and state so ChenMed can identify the appropriate center or market.

What to Have Before Contacting ChenMed

• The medical center name, address, and telephone number
• The patient’s physician or care-team name
• The appointment, telephone call, transportation, or service date
• A short factual timeline of what occurred
• Names or roles of employees already contacted
• Referral, prescription, test, or appointment details shared only through private channels
• Billing statement or insurance explanation of benefits when relevant
• Health-plan name and member-services contact
• Previous case numbers, emails, letters, and call notes
• The requested resolution, such as a callback, appointment review, record correction, referral status, billing explanation, transportation follow-up, manager response, or investigation

How to Escalate a ChenMed Complaint

1. Contact the local care team. Use the center number for an appointment, prescription, referral, test result, transportation, or other active-care issue.
2. Ask for the center manager. Explain the problem, previous contacts, and the specific resolution requested.
3. Document the issue. Keep dates, names, instructions, appointment information, correspondence, and case numbers.
4. Submit Patient Feedback. Use ChenMed’s official contact form if the center does not resolve the concern.
5. Contact the health plan when applicable. Coverage, network, authorization, claims, and benefit complaints may require the member-services or grievance route shown on the insurance card.
6. Use the correct privacy or civil-rights route. Contact ChenMed’s Compliance and Privacy Office for medical-record privacy, accessibility, language, or discrimination concerns.
7. Use Medicare’s complaint or appeal process when appropriate. A quality-of-care or service complaint differs from an appeal of a coverage or payment decision.
8. Use emergency services for urgent danger. Call 911 for an emergency rather than waiting for a center manager, contact-form response, or corporate callback.

Appointments, Referrals and Test Results

Contact the local center when a complaint involves scheduling, a canceled appointment, difficulty reaching the care team, a referral that has not been processed, a specialist appointment, missing test results, or uncertainty about follow-up instructions.

Record the date of each request, the department contacted, the expected next step, and any promised response time. Ask the center manager to review repeated communication failures.

Do not use the public review section for urgent medical questions or to request interpretation of test results. Contact a licensed member of the patient’s care team.

Medication and On-Site Pharmacy Concerns

Some ChenMed-affiliated centers provide medication-related services or on-site dispensing. Availability and procedures may vary by center and state.

For a missing refill, dispensing concern, medication question, or pharmacy problem, contact the prescribing clinician and the pharmacy or center that handled the medication. If a medication reaction, overdose, or other emergency may be occurring, seek immediate medical help.

Do not stop, start, or change a prescribed medication based on information from a public corporate-office page.

Transportation Complaints

ChenMed promotes transportation assistance for eligible patients, but availability, geographic limits, scheduling requirements, and plan rules may vary.

For a late, missed, canceled, or incorrect ride, contact the local center or transportation number supplied with the reservation. Keep the pickup address private, but record the scheduled time, appointment time, confirmation number, driver or vendor information, and outcome for a private escalation.

Billing, Insurance and Medicare Advantage Issues

Contact the local center for questions about a bill, copayment, referral, prior authorization, claim, or insurance information. Also contact the member-services number on the patient’s health-plan card when the concern involves coverage, network participation, benefits, authorization, or an appeal.

ChenMed centers may participate with selected Medicare Advantage plans, but accepted plans can vary by brand, center, county, state, and enrollment year. Verify participation with both the center and the health plan before changing plans or scheduling nonurgent services.

A denial of coverage or payment may require an insurance or Medicare appeal rather than a general patient-service complaint.

Medicare Complaints and Appeals

Medicare distinguishes a complaint or grievance from an appeal:

• Complaint or grievance: A concern about quality of care, service, access, communication, or how a patient was treated.
• Appeal: A challenge to a refusal to cover or pay for a service, item, supply, or prescription.

Review the patient’s health-plan materials and use the plan’s member-services or grievance route. Additional information is available through Medicare’s official complaint guidance.

Medicare can be reached at 1-800-MEDICARE / 1-800-633-4227. TTY users can call 1-877-486-2048. Medicare also provides contact and counseling resources through its Talk to Someone page.

Medical Records and Record Corrections

Patients can request paper or electronic copies of their medical records and can ask ChenMed to correct information believed to be inaccurate or incomplete. Start with the local center or select Medical Records on the ChenMed contact form.

ChenMed’s Notice of Privacy Practices states that it will normally provide a copy or summary of requested health information within 30 days and may charge a reasonable, cost-based fee. It also states that a request to correct a record may be denied, but the patient should receive a written explanation.

Send medical-record documents only through the process ChenMed provides. Do not mail original identity documents unless specifically instructed, and do not upload medical records to a public review.

Caregiver and Authorized Representative Requests

A family member or caregiver may not automatically have authority to receive a patient’s private medical information. ChenMed may request a signed authorization, medical power of attorney, guardianship document, personal-representative documentation, or other proof of authority.

Ask the local center or Medical Records team which form is required. Keep legal and medical documents private.

Privacy and HIPAA Complaints

ChenMed’s Notice of Privacy Practices explains patient rights involving access to medical records, corrections, confidential communications, limits on certain disclosures, and information about who received the patient’s records.

Privacy questions or complaints can be directed to:

ChenMed Compliance and Privacy Office
1395 NW 167th Street
Miami Gardens, FL 33169
Telephone: 1-305-842-2828
Email: Co********@*****ed.com

Review ChenMed’s official Notice of Privacy Practices before submitting sensitive information.

A person who believes a covered healthcare organization violated HIPAA privacy, security, or breach-notification requirements may also review the HHS Office for Civil Rights complaint process.

Discrimination, Accessibility and Language Assistance

ChenMed states that it provides reasonable modifications, appropriate auxiliary aids, and free language-assistance services to eligible patients.

• Language assistance: 1-866-571-5105
• TTY: 711
• Compliance and grievance contact: 1-305-842-2828
• Email: Co********@*****ed.com

Review the ChenMed nondiscrimination notice for current instructions.

Patients may also review the HHS Office for Civil Rights complaint options. HHS OCR can be reached at 1-800-368-1019; TDD users can call 1-800-537-7697.

ChenMed Human Resources and Employment

ChenMed does not publish a dedicated public HR telephone number on its primary contact page. The corporate main number should not be described as a verified direct HR line.

Applicants should use the official ChenMed careers site. The corporate contact form also provides an HR selection for employment-related inquiries.

Current employees should use the internal manager, HR, payroll, benefits, leave, compliance, or employee-support contact supplied by ChenMed. Do not publish employee identification numbers, payroll records, medical leave information, disciplinary documents, or private workplace records in a public review.

Emergency and Urgent Medical Concerns

ChenMed’s contact page instructs patients to call 911 in an emergency. Do not wait for a corporate response when a person may be experiencing a life-threatening or time-sensitive medical problem.

For an urgent but nonemergency question, use the telephone instructions supplied by the patient’s local medical center and health plan. This page does not provide medical advice or replace a licensed clinician.

ChenMed Reviews and Complaints

There are currently no reader reviews displayed on this CorporateOfficeHeadquarters.com page. Be the first to share a first-hand experience involving ChenMed corporate support, a Chen Senior Medical Center, Dedicated Senior Medical Center, JenCare Senior Medical Center, patient feedback, medical records, transportation, scheduling, privacy, or another support route.

Describe the general issue and outcome without publishing protected health information, medical-record details, insurance identifiers, employee private information, or unsupported accusations.

About ChenMed

ChenMed is a privately held, family-owned and physician-led healthcare organization focused on value-based primary care for seniors, including patients with Medicare and complex chronic conditions.

The company traces its roots to Dr. Jen-Ling James Chen’s Miami Gardens primary-care practice in the 1970s. After navigating a serious illness and what ChenMed describes as a fragmented healthcare experience, Dr. Chen and his family expanded a coordinated, preventive-care model for seniors.

ChenMed operates through patient-facing brands that include Chen Senior Medical Center, Dedicated Senior Medical Center, JenCare Senior Medical Center, and InTuneHealth. The company currently reports more than 100 medical centers, more than 350 care providers, and operations in 12 states.

Christopher Chen, MD, is ChenMed’s Chief Executive Officer. Learn more through ChenMed’s official company overview and leadership page.

ChenMed Competitors and Related Corporate Office Pages

ChenMed operates in the value-based senior primary-care market alongside physician groups, healthcare companies, insurers, and integrated-care organizations. Related CorporateOfficeHeadquarters.com pages include:

• Optum Corporate Office Headquarters
• Humana Corporate Office Headquarters
• CVS Health Corporate Office Headquarters
• UnitedHealthcare Corporate Office Headquarters
• Kaiser Permanente Corporate Office Headquarters

Official ChenMed and Patient Resources

• Official ChenMed website
• ChenMed patient feedback and contact form
• Find a ChenMed-affiliated medical center
• About ChenMed
• ChenMed leadership
• ChenMed Notice of Privacy Practices
• ChenMed website privacy policy
• ChenMed nondiscrimination and language-assistance notice
• ChenMed careers
• Medicare complaint guidance
• Contact Medicare
• File an HHS health-information privacy complaint
• HHS civil-rights and privacy complaint options

Frequently Asked Questions About ChenMed Corporate Office

Where is ChenMed headquarters?

ChenMed’s corporate headquarters is located at 1395 NW 167th Street, Miami Gardens, FL 33169.

What is ChenMed’s corporate phone number?

ChenMed’s main corporate number is 1-305-628-6117.

Is 1-305-628-6117 ChenMed Human Resources?

It is ChenMed’s main corporate and alternate privacy contact number, not a verified dedicated HR line. Applicants should use the careers site or the HR selection on ChenMed’s contact form.

How do I complain about a ChenMed medical center?

Start with the local medical center and ask for the center manager. If the issue remains unresolved, select Patient Feedback on ChenMed’s official contact form.

How do I request ChenMed medical records?

Contact the local center or select Medical Records on ChenMed’s contact form. ChenMed may require identity verification, authorization, or proof that a caregiver is legally permitted to act for the patient.

How do I file a ChenMed privacy complaint?

Contact the ChenMed Compliance and Privacy Office at 1-305-842-2828 or Co********@*****ed.com. An eligible HIPAA complaint may also be filed with HHS OCR.

Does ChenMed provide language assistance?

ChenMed lists free language-assistance services at 1-866-571-5105. TTY users can call 711.

What brands are part of ChenMed?

ChenMed’s patient-facing brands include Chen Senior Medical Center, Dedicated Senior Medical Center, JenCare Senior Medical Center, and InTuneHealth.

Who owns ChenMed?

ChenMed describes itself as a privately held, family-owned and family-oriented healthcare organization.

Who is the CEO of ChenMed?

Christopher Chen, MD, is ChenMed’s Chief Executive Officer.

Who founded ChenMed?

Jen-Ling James Chen, MD, PhD, is ChenMed’s founder. The organization traces its roots to his Miami Gardens primary-care practice in the 1970s.

How many ChenMed centers are there?

ChenMed currently reports more than 100 centers across 12 states, with more than 350 care providers.

Does every ChenMed center accept the same insurance?

Do not assume that every center accepts the same plans. Participation may vary by state, county, medical-center brand, and plan year. Verify coverage with both the center and the health plan.

Can I use ChenMed corporate office for an emergency?

No. Call 911 for an emergency. Do not wait for the corporate office, a contact-form response, or a public review reply.

Can I post medical information in a ChenMed review?

No. Do not publish diagnoses, medications, medical-record details, Medicare numbers, insurance IDs, dates of birth, Social Security numbers, or other protected health information.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides corporate addresses, telephone numbers, company information, complaint guidance, and a public review forum. For this update, COH reviewed ChenMed’s current contact form, corporate and privacy addresses, main telephone numbers, center locator, company history, ownership statements, leadership team, medical-record rights, privacy practices, nondiscrimination notice, language-assistance information, careers resources, and relevant Medicare and HHS complaint routes.

Page Update Note

This ChenMed corporate office page was updated on August 13, 2026, to verify the Miami Gardens headquarters address and main number, remove an unsupported HR label, add the corporate contact form, update leadership and company history, explain ChenMed’s patient-facing brands, add local-center and patient-feedback routes, expand medical-record, privacy, discrimination, language, insurance, Medicare, appointment, transportation, medication and emergency guidance, preserve the existing image, confirm that no COH reviews are currently visible, and replace unrelated links with directly verified healthcare pages.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with ChenMed, LLC, Chen Senior Medical Center, Dedicated Senior Medical Center, JenCare Senior Medical Center, InTuneHealth, any ChenMed-affiliated physician or pharmacy, any health plan, Medicare, or the U.S. Department of Health and Human Services.

This page is provided for informational, complaint, review, and feedback purposes. Addresses, telephone numbers, leadership positions, center locations, accepted health plans, medical-record procedures, privacy contacts, transportation services, medication services, appointment procedures, and complaint routes can change. Verify important information directly with ChenMed, the medical center, or the patient’s health plan.

This page does not provide medical, insurance, privacy, or legal advice. Call 911 for an emergency and contact a licensed healthcare professional for medical guidance.

Share Your Experience with ChenMed

Have you contacted ChenMed corporate office, a Chen Senior Medical Center, Dedicated Senior Medical Center, JenCare Senior Medical Center, a center manager, Patient Feedback, Medical Records, Compliance, or another support route? Share your first-hand experience below, including the general center location, contact route, response, and outcome.

Do not publish protected health information, diagnoses, medications, medical records, insurance numbers, Medicare numbers, account credentials, dates of birth, home addresses, or employee private information.