Citibank’s corporate office headquarters are associated with Citi and Citigroup’s main corporate headquarters at 388 Greenwich Street in New York City. People often search for the Citibank corporate office when they need the Citibank corporate address, Citibank headquarters address, Citi Bank corporate address, Citibank head office, Citigroup corporate office, corporate phone number, customer service number, executive contact information, legal correspondence, or escalation guidance for unresolved credit card, checking, savings, mortgage, wire transfer, fraud, billing, dispute, branch, or customer-service complaints. Citi’s corporate headquarters phone number is 1-212-559-1000.
Citibank Corporate Office and Headquarters Contact Information
- Company: Citibank, N.A. / Citi
- Parent Company: Citigroup Inc.
- Citi / Citigroup Corporate Headquarters Address: 388 Greenwich Street, New York, NY 10013, USA
- Citi Corporate Office Phone Number: 1-212-559-1000
- Citibank, N.A. Regulatory Main Office: 5800 South Corporate Place, Sioux Falls, SD 57108, USA
- Citibank Banking / Citi Online Support: 1-800-374-9700
- Citi Cards Customer Service: 1-800-950-5114
- Citi Cards Support Outside the U.S.: 1-605-335-2222
- CitiBusiness Online Customer Service: 1-800-285-1709
- Citi Chair and CEO: Jane Fraser
- CEO of Citibank, N.A. and Head of North America: Sunil Garg
- Stock Symbol: C on the New York Stock Exchange
- Official Citi Website: Citi.com
- Official Citi Corporate Website: Citigroup.com
- Official Citi Contact Page: Citi Contact Us
- Official Citi U.S. Presence Page: Citi United States
The Citibank corporate office phone number is best treated as a headquarters and corporate-office contact. For account-specific help, Citi usually directs customers to Citi.com, secure account login, the Citi Mobile app, the number on the back of the card, Citi Cards customer service, Citibank banking support, or the department tied to the account or product involved.
Citibank Headquarters Address and Corporate Address
The main Citi and Citigroup corporate headquarters address is 388 Greenwich Street, New York, NY 10013. This is the address many readers search for when looking for Citibank corporate address, Citibank headquarters address, Citibank corporate office address, Citibank corporate headquarters, Citigroup corporate office, Citibank head office, or the Citibank headquarters address zip code.
Citibank, N.A. also has a regulatory main office address at 5800 South Corporate Place, Sioux Falls, South Dakota 57108. That Sioux Falls address is important for bank-regulatory records and some Citibank, N.A. searches, while 388 Greenwich Street in New York is the better address for Citi and Citigroup corporate headquarters, executive offices, investor relations, media inquiries, and corporate-level correspondence.
Citibank Corporate Office vs. Citibank Customer Service
The Citibank corporate office is generally used for headquarters matters, corporate correspondence, executive-level complaints, investor relations, media inquiries, legal correspondence, and unresolved issues that have already gone through normal Citi support channels. Most account, card, payment, dispute, mortgage, loan, wire transfer, fraud, online banking, mobile banking, branch, or credit-reporting issues should begin with Citi customer service or the secure support route connected to the account.
Citibank customer service may need to verify your identity before discussing account-specific details. For security reasons, do not send full account numbers, Social Security numbers, card numbers, PINs, passwords, one-time passcodes, tax documents, wire instructions, identity documents, or complete banking records through public comment forms or unofficial websites.
Choose the Correct Citibank Support Route
- General Citibank banking or Citi Online support: Call 1-800-374-9700 or sign in at Citi.com.
- Citi credit card support: Call 1-800-950-5114 or use the number on the back of your Citi card.
- Citi card support from outside the U.S.: Call collect at 1-605-335-2222.
- CitiBusiness Online support: Call 1-800-285-1709.
- Lost, stolen, or suspicious card activity: Use Citi card customer service or the number on the back of your card immediately.
- Branch issue: Contact the local Citibank branch first, then escalate through Citi customer service if needed.
- Wire transfer, ACH, Zelle, check, or online banking concern: Use secure Citi banking support and document the transaction details.
- Mortgage, personal loan, or lending issue: Use the support route shown in your Citi account, loan documents, or monthly statement.
- Investor relations or shareholder questions: Use the Citigroup investor relations contact page.
- Unresolved consumer financial complaint: Contact Citi first, then consider CFPB or OCC complaint options if the matter remains unresolved.
What to Have Before Contacting Citibank Corporate Office
- Your full name and contact information
- The Citi product involved, such as checking, savings, credit card, mortgage, personal loan, CitiBusiness, wire transfer, or investment account
- Branch location, banker name, department, or representative previously contacted, if relevant
- Account type, but not your full account number in public comments
- Transaction date, payment date, merchant name, amount, reference number, or wire details, if relevant
- Case number, dispute number, fraud claim number, complaint number, or secure message reference
- Copies of statements, receipts, screenshots, letters, emails, notices, or secure messages
- A short timeline of what happened and who you contacted
- The specific resolution you are requesting
Do not post private financial information in public reviews or comment sections. Avoid sharing account numbers, routing numbers, Social Security numbers, full card numbers, PINs, passwords, one-time passcodes, addresses, phone numbers, tax documents, wire instructions, legal documents, or private banking records.
How to Escalate a Citibank Complaint
Start by contacting Citi through the official customer service page, secure message center, Citi Mobile app, local branch, card phone number, or the department connected to your account. Ask for a case number, written explanation, dispute reference number, fraud claim number, or escalation path if the first representative cannot resolve the issue.
If the matter remains unresolved, organize your complaint before contacting Citibank corporate office or Citigroup corporate headquarters. Include what happened, when it happened, which account or product was involved, which support routes you used, what Citi already told you, and what outcome you are requesting. A short, factual complaint with dates, documentation, and a clear requested resolution is usually more effective than a long complaint without records.
For consumer banking, credit card, mortgage, loan, or payment complaints that remain unresolved after contacting Citi, customers may also review official complaint options through the Consumer Financial Protection Bureau or the Office of the Comptroller of the Currency’s HelpWithMyBank.gov site. These government complaint routes are separate from Citi and should generally be used after you have attempted to resolve the matter directly with the bank.
Common Reasons Customers Contact Citibank Corporate Office
- Finding the Citibank corporate address or headquarters address
- Looking for the Citibank corporate office phone number
- Searching for the Citibank N.A. headquarters address
- Trying to reach Citibank customer service
- Escalating an unresolved Citibank complaint
- Credit card billing, payment, dispute, rewards, or account restriction issues
- Checking, savings, CD, ATM, branch, or online banking concerns
- Wire transfer, ACH, Zelle, check, or deposit problems
- Fraud, scam, identity theft, phishing, or unauthorized transaction claims
- Mortgage, home equity, personal loan, or lending complaints
- Credit reporting, account closure, hold, fee, or statement disputes
- CitiBusiness, commercial card, or business banking concerns
- Investor relations, shareholder, legal, or corporate governance questions
Citibank Credit Card, Billing, and Dispute Complaints
Citi credit card complaints may involve payment posting, billing errors, disputed charges, fraud claims, interest charges, late fees, rewards, credit-limit changes, account restrictions, declined transactions, card replacement, or credit-reporting issues. Start with Citi card customer service, the number on the back of the card, or the secure dispute tools inside your Citi account.
Before escalating a credit card issue, gather the statement, transaction date, merchant name, amount, receipt, cancellation confirmation, delivery proof, dispute reference number, and any merchant communication. If the card was lost, stolen, or used without authorization, contact Citi immediately through official Citi channels.
Citibank Checking, Savings, Branch, and Online Banking Complaints
Citibank banking complaints may involve checking accounts, savings accounts, CDs, wire transfers, ACH transfers, Zelle payments, debit cards, ATM access, deposit holds, check clearing, branch service, account restrictions, online banking, mobile app access, or monthly fees. Start with Citi banking support, the branch involved, or the secure message center connected to your account.
If the complaint involves a transfer, deposit, hold, fee, or account closure, ask Citi to identify the exact transaction, policy, notice, or account term involved. Keep copies of statements, deposit records, transfer confirmations, secure messages, and any written notice Citi provides.
Citibank Fraud, Scam, and Unauthorized Transaction Issues
If you suspect fraud, identity theft, phishing, an unauthorized transaction, account takeover, suspicious wire transfer, debit card misuse, credit card fraud, or a fake Citi support call, contact Citi immediately through official channels. For credit cards, use the number on the back of the card or Citi card customer service. For banking issues, use Citi.com, the Citi Mobile app, Citibank banking support, or the branch or department connected to the account.
Be cautious with calls, texts, emails, social media messages, or search ads claiming to be from Citibank, Citi fraud support, a refund department, or a corporate complaint office. Do not provide passwords, one-time passcodes, PINs, full card numbers, bank login details, Social Security numbers, wire instructions, gift card numbers, or remote access to anyone who contacts you unexpectedly. If unsure, go directly to Citi.com or call a verified number from the official Citi website, your statement, or the back of your card.
Citibank Mortgage, Loan, and Credit Reporting Complaints
Citibank mortgage, home equity, personal loan, and credit-reporting complaints may involve payment posting, escrow, payoff requests, application status, denial notices, credit bureau reporting, hardship assistance, loan servicing, account transfer notices, or documentation delays. Use the support route shown in your Citi account, loan documents, or monthly statement.
For lending or credit-reporting issues, keep payment confirmations, payoff letters, escrow notices, credit bureau reports, dispute confirmations, hardship documents, account statements, and all written communication from Citi. When escalating, explain the product involved, the date of the issue, what Citi already told you, and the correction or resolution you are requesting.
Citibank Reviews and Complaints
Citibank reviews vary by product, branch, account type, support department, and customer situation. Positive reviews often mention Citi’s credit cards, rewards programs, mobile banking, branch access in major markets, global banking reach, and digital tools. Complaints often involve customer service wait times, fraud claims, closed or restricted accounts, credit card disputes, payment posting, branch communication, online banking access, wire transfers, fee disputes, and difficulty getting a clear escalation path.
If you leave a Citibank review below, include the product involved, support route used, whether the issue involved a branch, phone support, online banking, Citi Mobile, credit card support, fraud department, mortgage, loan, corporate office, or regulator complaint, and whether the matter was resolved. Do not include private financial information or account details in a public comment.
Citibank Competitors and Related Corporate Office Pages
Customers researching Citibank corporate office information may also compare related banking and credit card corporate office pages, including Chase Corporate Office, Bank of America Corporate Office, Truist Corporate Office, Wells Fargo Corporate Office, U.S. Bank Corporate Office, American Express Corporate Office, Capital One Corporate Office, and Discover Corporate Office. These companies may have similar complaint categories involving credit cards, checking accounts, savings accounts, mortgages, loans, fraud, disputes, branch service, online banking, and corporate escalation.
Related Resources
- Official Citi Website
- Official Citi Contact Us Page
- Official Citigroup Corporate Website
- Citi United States Corporate Information
- Citigroup Investor Relations Contacts
- Submit a Complaint to the CFPB
- File a Bank Complaint with HelpWithMyBank.gov
- Chase Corporate Office
- Bank of America Corporate Office
- Truist Corporate Office
- Wells Fargo Corporate Office
- U.S. Bank Corporate Office
- American Express Corporate Office
- Capital One Corporate Office
- Discover Corporate Office
Frequently Asked Questions About Citibank Corporate Office
Where is Citibank headquarters?
Citi and Citigroup corporate headquarters are located at 388 Greenwich Street, New York, NY 10013. Citibank, N.A. also has a regulatory main office listed at 5800 South Corporate Place, Sioux Falls, SD 57108.
What is the Citibank corporate address?
The Citi and Citigroup corporate address is 388 Greenwich Street, New York, New York 10013. This is the address commonly used for Citibank corporate office and Citigroup headquarters searches.
What is the Citibank headquarters address zip code?
The ZIP code for Citi and Citigroup headquarters at 388 Greenwich Street in New York is 10013.
What is the Citibank, N.A. headquarters address?
Citibank, N.A. regulatory records list 5800 South Corporate Place, Sioux Falls, South Dakota 57108 as the bank’s main office. Citi and Citigroup corporate headquarters are in New York City.
What is the Citibank corporate office phone number?
The Citi corporate office phone number is 1-212-559-1000.
What is the Citibank customer service phone number?
Citibank banking and Citi Online support can be reached at 1-800-374-9700. Citi Cards customer service can be reached at 1-800-950-5114.
Is Citibank the same as Citigroup?
Citibank, N.A. is a banking subsidiary of Citigroup Inc. Citi is the broader brand used across Citigroup’s banking, card, wealth, institutional, and financial-services businesses.
Who is the CEO of Citi?
Jane Fraser is Chair and Chief Executive Officer of Citi. Sunil Garg is CEO of Citibank, N.A. and Head of North America.
How do I file a complaint with Citibank?
Start with Citi customer service, secure messaging, the branch or department involved, or the phone number on the back of your card. Keep your case number, account type, transaction details, support history, written notices, and requested resolution. If the matter remains unresolved, review CFPB or OCC complaint options.
Should I call Citibank corporate office about fraud?
For suspected fraud, phishing, identity theft, unauthorized transactions, card misuse, wire fraud, ACH fraud, or account takeover, contact Citi immediately through official fraud or customer-service channels. Do not share passwords, PINs, one-time passcodes, or full account details with anyone who contacts you unexpectedly.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate office, headquarters, address, phone number, complaint-route, and review information for major companies, banks, credit card issuers, retailers, restaurants, travel companies, payment networks, and service providers. This page is designed to help readers identify the correct Citibank corporate office, Citi corporate headquarters, Citibank N.A. address, customer-service, fraud, card, banking, loan, branch, or complaint route before escalating a concern.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Citibank, N.A., Citi, Citigroup Inc., any Citi branch, any Citi employee, the Consumer Financial Protection Bureau, the Office of the Comptroller of the Currency, or HelpWithMyBank.gov. This page is for informational purposes only. Corporate details, customer-service routes, phone numbers, addresses, bank records, fraud procedures, complaint options, account terms, and support processes may change over time. For account-specific help, payments, disputes, fraud claims, secure messages, or official banking support, visit Citi.com or contact Citi directly through official channels.
Share Your Experience
Have you contacted Citibank corporate office, Citi customer service, a Citibank branch, Citi Cards support, Citi fraud support, mortgage support, banking support, CitiBusiness support, online banking support, or another Citi department about an account, fee, payment, deposit, branch, wire transfer, mortgage, loan, credit card, dispute, fraud claim, or customer-service complaint? Share your experience below.
Helpful reviews include the product involved, the support route used, how long it took to receive a response, and whether the complaint was resolved. Please do not post private information such as account numbers, Social Security numbers, card numbers, routing numbers, passwords, PINs, one-time passcodes, addresses, phone numbers, email addresses, financial documents, wire instructions, or private banking records.