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  • Country Inn and Suites Corporate Office Headquarters

Country Inn and Suites Corporate Office Headquarters

How To Contact Country Inn and Suites Corporate Office Headquarters HQ

Country Inn and Suites Corporate Address
Radisson Hotels & Resorts
11340 Blondo St.
Omaha, Nebraska 68164 USA
Corporate Phone Number: 1-402-445-0809
Customer Service Number: 1-800-830-5222
TTY: 1-402-501-5159
Reservations: 1-800-830-5222

 
  • I STAYED AND WAS BURNT BY THE WAFFLE IRON AT BREAKFAST. I HAVE 1 TO 2ND DEGREE BURNS ON MY THUMB AND INDEX/IN TO THE PALM. BLISTERED. NOT ONE EMPLOYEE HELPED THEY WERE UPSET THAT I BROKE THE GROUND OFF THE CORD. FOR AND UPSCALED HOTEL THEY SHOULD HAVE GAVE A DARN. I SUPPOSE IF I GOT A LAWYER THEN THEY WOULD LISTEN TO MY COMPLAINT. THE POOL AND HOT TUB HAD DEBRIS IN THEM AND THIS WAS AT 4-5 IN THE AFTERNOON. JEAN BROCKNEY WILL NEVER STAY AT THE MASON CITY IOWA HOTEL AGAIN. MAYBE ALL THE HOT ITEMS ON THE COUNTER IN THE KITCHEN SHOULD BE PUT TO THE INSIDE SO THEY CAN'T FALL OFF THE COUNTER. THANKS FOR THE BURNS TO REMIND ME NOT TO STAY WITH YOU AGAIN

     
    • The waffle irons are always set up too close to the edge and they overcrowd the counter space. So an accident is bound to happen. They are aware of this problem as I work in the breakfast area and have asked to change the set up because of a safety issue. I was told no, it has to be this way, set by corporate. However, I also work in housekeeping and this country inn and suites follows nothing corporate wants them to in that area. The pillows are not what they are suppose to be. And I also PROMISE you, the housekeeping staff is using the SAME rags to clean the toliets as they do the sink and coffee maker. There is no standard disinfectant. And they want you in and out of a room in 15 mins. Again, I said I won't clean a toilet that I use to clean the coffeemaker, fridge and sinks. I was told it takes too long to keep changing rags. No standards and no one speaks any English. Stay anywhere else this chain is nasty. Too many secrets too list.

       
  • continued…Paint was chipped off of the door & it smelled. We went in & I don't know what this hotel calls a suite but it was horrible. It looked like a room at the Bates Motel. My children were crying because they were scared bugs would get us. The floor had huge bright red stains on them, the beds & pillows had stains & no "cover" on the mattresses in that room & the bathroom was gross. My husband & a friend of mine helped me check the pillows inside & out no bugs but major gross stains. We checked the curtains & it looked like either smeared chocolate/blood stains on the plastic curtain w/a few droplets on the other cotton part (which made me think that it was blood not chocolate). The room with beds was closed off by what looked like a food locker door. We pulled back the seat covers on the chairs in the room & the pull out couch. We checked w/flashlights no bugs this time but again nasty stains. The pull out couch mattress was still in its original wrapping so we decided to sleep on that. I hung up whatever bags we could on the shirt hangers so they wouldn't reach the floor or touch anything, & put the rest of the luggage on the bathroom counter. After this I got the "extra blanket" that you could use & noticed curly black hair stuck inside the case & inside the blanket. Gross!!! That means they don't clean! At this point I wanted to vomit (& leave it there because it's not like they would clean it up anyways). My kids were hungry from the drive so we went to the vending machine, got a bag of chips, 2 sodas & but we were too grossed out to eat/drink. My husband wouldn't let us sleep in the car (which is what I wanted to do) because we had soccer games & he thought we wouldn't get any sleep in a car. We kept waking up all night thinking something was crawling on us, having to turn lights on and re-check. The next morning we had to scram to get to the soccer field. We sure weren't eating breakfast or taking any snacks from that place. When we made it to the fields we explained our story to our teammates & they immediately helped us find another hotel & they cancelled their reservations for the Country Inn and Suites ASAP.

     
  • continued…Paint was chipped off of the door & it smelled. We went in & I don't know what this hotel calls a suite but it was horrible. It looked like a room at the Bates Motel. My children were crying because they were scared bugs would get us. The floor had huge bright red stains on them, the beds & pillows had stains & no "cover" on the mattresses in that room & the bathroom was gross. My husband & a friend of mine helped me check the pillows inside & out no bugs but major gross stains. We checked the curtains & it looked like either smeared chocolate/blood stains on the plastic curtain w/a few droplets on the other cotton part (which made me think that it was blood not chocolate). The room with beds was closed off by what looked like a food locker door. We pulled back the seat covers on the chairs in the room & the pull out couch. We checked w/flashlights no bugs this time but again nasty stains. The pull out couch mattress was still in its original wrapping so we decided to sleep on that. I hung up whatever bags we could on the shirt hangers so they wouldn't reach the floor or touch anything, & put the rest of the luggage on the bathroom counter. After this I got the "extra blanket" that you could use & noticed curly black hair stuck inside the case & inside the blanket. Gross!!! That means they don't clean! At this point I wanted to vomit (& leave it there because it's not like they would clean it up anyways). My kids were hungry from the drive so we went to the vending machine, got a bag of chips, 2 sodas & but we were too grossed out to eat/drink. My husband wouldn't let us sleep in the car (which is what I wanted to do) because we had soccer games & he thought we wouldn't get any sleep in a car. We kept waking up all night thinking something was crawling on us, having to turn lights on and re-check. The next morning we had to scram to get to the soccer field. We sure weren't eating breakfast or taking any snacks from that place. When we made it to the fields we explained our story to our teammates & they immediately helped us find another hotel & they cancelled their reservations for the Country Inn and Suites ASAP.

     
  • Our family travels a lot due to travel soccer. We traveled 6 hours to get to Savannah & arrived at 10:30 p.m. to the hotel. Several of our team members booked rooms at the Country Inn & Suites on White Bluff Rd in Midtown Savannah, Ga for the weekend of Sept 27-29 2013. When we arrived, the downstairs looked fine, however it all changed as we made it upstairs to our room. Our room was 224. When we reached our room, the 1st thing we noticed was the paint chipping off the door. My husband knows how I am about hotels. The first thing out of his mouth was "I'm not impressed." When my husband says that, I know it's not good. We immediately placed our luggage on top of the bathroom counter & my children stayed in the bathroom so my husband and I could check the room. We found massive stains on the carpet (dark stains), something that had the consistency of vomit on the bed skirt, visible dark stains on the sheets, pillow cases, large brown stains on one mattress & the other mattress had a plastic zipped cover on it, which I thought was odd since the other one didn't have it on there. When I went to the other side of the mattress that had the cover, I picked up the pillows to glance at them before I tried to lift the mattress & unzip the cover, & found what looked like a flat round bug on the pillowcase. I thought it was dead, but that didn't matter because as soon as I saw that I alerted my husband & told him I was not staying. He went around me to get the kids & luggage out of the bathroom & that's when I saw the bug crawling into the inside of the pillowcase. It was alive! I made my husband go downstairs & speak to management immediately. As it was after 11:00 p.m. we were afraid we would not be able to book a room at another hotel at this point (looking back we should have checked out immediately & slept in our car.). My husband came back up, told me they gave us a "suite" so we moved up to room 307.

     
  • Internet did not work in my room at the West Seneca New York Country Inn and Suites. The desk clerk told me to stand out in the hallway….Really??
    Front end clerk was inefficient in arranging for our rooms and my family rooms were separated by three floors. The parking is problematic.
    Breakfast was fine, hotel was clean.
    Not sure I'd book there again.

     
  • Local Country Inn and Suites, Cordele, Georgia 31015

    Several rooms out of order. Wireless internet totally insufficient for several computers at one time. Banquet room not operable for months. Very poor housekeeping. Seriously in need of an impromptu check by officials.

     
  • I stay at your Hebron KY Country Inn & Suites for one weekend every September. Have been staying there nearly every year since 2006. Love it. Staff is always friendly and efficient. Looking forward to staying again this September.

     
    • Jan the general manager in Athens, Ga is extremely UNprofessional AND Country Inn and Suites stands by her. Made a complaint about her and the hotel did nothing and said nothing about it!!! What kind of hotel stands by their employees when the employee bad mouths a Guest, laughing and talking about the Guest, while the guest is sitting in the lobby!!! Country Inn and
      Suites gives a Bad name for Hotels!!

       
  • Terrible experience as well. Was accused of smoking and charged a $250 surcharge on top of my subpar hotel stay. I am a healthcare professional and have never touched a cigarette to my lips. Worst part about it is that we reported the smell of smoke as soon as we got to our room. The managers are refusing to refund the charges…….starting a small claims suit for the first time in my life. Never staying here or any other Carlson establishment again.

     
    • This happens ALL the time. And they have no proof of the person smoking. I have seen a person charged $500 because they said they did it again after being charged the $250. I knew it was the heaters in the room that lets off that smell. I am a current employee in a WI Country Inn and Suites so I KNOW this happens as FACT!

       
  • Or stay feb 5&6 for our sons graduation from bootcamp. We stayed at the one on east exchange in columbia sc. I was told on wed that we could bring our son back to swim. Got back at noon but the pool wouldn't be ready til 3! They put chemicals in it!!! Really?! Do that during the night! !! Not peak swim time with kids!! His 6 yr old soon was dying to swim with his daddy he hadn't seen in 12 wks! ! And if we wanted to wait we couldn't check out or had to pay for another half day!!! Thanx!! Never will stay at one of your hotels again!!!

     
  • Our stay on 12-31-12 for one night in Kingsland Ga. was not a good experience. Room#202 was awful for sleeping, the rm above us has squeaky floors & it was not possible to get a good nights sleep, the breakfast was w/empty coffee, throw away terrible hard boiled eggs, no ice on our floor & a broken treadmill. Terrible accomadations

     
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    Corporate Office Headquarters
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