Curves is a women-focused fitness franchise known for its coached 30-minute circuit workouts. People commonly search for the Curves corporate office, Curves headquarters address, customer-service phone number, membership cancellation help, billing support, or a way to escalate a complaint.
Curves locations are independently owned and operated. Questions about a particular club, membership agreement, cancellation, payment, billing error, class, employee, or facility should generally begin with the local Curves club.
The current corporate contact address published for Curves NA, Inc. is 400 Schroeder Drive, Waco, TX 76710. Curves does not currently publish one general corporate customer-service phone number. Members should contact their local club about membership and billing matters. Corporate feedback can be submitted in writing to me************@****es.com.
On This Page
- Corporate office and headquarters information
- Curves contact information
- Local club versus corporate support
- Membership cancellation and billing help
- How to escalate a Curves complaint
- Common Curves customer issues
- Company and franchise information
- Curves reviews and complaints
- Frequently asked questions
Curves Corporate Office and Headquarters Information
- North American corporate entity: Curves NA, Inc.
- Corporate contact address: 400 Schroeder Drive, Waco, TX 76710
- Corporate member feedback: me************@****es.com
- General inquiries: in**@****es.com
- Franchise inquiries: bu*******@****es.com
- Official website: www.curves.com
- Official contact page: Curves Contact Us
- Find a club: Curves Club Locator
- Membership and company FAQs: Curves Frequently Asked Questions
Does Curves Have a Corporate Phone Number?
Curves does not currently publish one general corporate-office or customer-service telephone number on its official contact page.
Curves instructs customers to contact the local club for questions involving a specific location or membership. Corporate comments and feedback should be submitted to me************@****es.com. Curves states that it responds to comments and feedback in writing and asks customers not to call in that information.
The 400 Schroeder Drive address should not be treated as a public gym, membership-cancellation desk, payment center, or guaranteed walk-in complaint office. Do not visit the corporate address or send payments, fitness equipment, medical information, or original documents unless Curves provides specific instructions.
Curves Customer Service and Contact Information
| Question or issue | Recommended contact |
|---|---|
| Local club membership, prices, hours, or classes | Contact the independently operated local club through the Curves Club Locator |
| Membership cancellation or billing error | Contact the club where the membership was purchased |
| Feedback needing corporate review | me************@****es.com |
| General non-membership inquiry | in**@****es.com |
| Potential Curves club owner | bu*******@****es.com or Buy a Curves |
| MyCurves On Demand purchased online | Use the account controls and information at MyCurves On Demand |
| MyCurves On Demand purchased through a club | Contact the local club that sold or services the membership |
| Job or coaching opportunity | Contact the relevant local Curves club because locations are independently operated |
Should You Contact the Local Curves or Corporate Office?
The correct contact depends on who controls the account or decision.
Contact the Local Curves Club For:
- Membership prices, specials, and joining fees
- Membership agreements and minimum terms
- Cancellation requirements
- Recurring payments and billing errors
- Account changes, freezes, or holds
- Club hours and holiday schedules
- Workout sessions, classes, and coaching
- Club cleanliness, equipment, or facility conditions
- Local management or employee concerns
- Membership transfers or questions following a club closure
- MyCurves On Demand purchased through that club
Contact Curves Corporate For:
- Written feedback that was not resolved by the local club
- Concerns involving the Curves brand or corporate policies
- A local club that has closed and cannot be reached
- General inquiries not connected with a particular club membership
- Potential franchise ownership
Because clubs are independently owned and operated, the corporate office may forward a membership complaint to the franchise owner or request more information before reviewing it.
How to Cancel a Curves Membership
Curves states that cancellation policies may vary because each club is independently owned and operated. Begin with the club where the membership was purchased and review the signed membership agreement before submitting a cancellation.
- Locate the membership agreement. Review its term, renewal, notice, cancellation, relocation, disability, and early-termination provisions.
- Contact the correct local club. Use the address, email, or other cancellation method required by the agreement.
- Submit the request in writing. State the member’s name, membership number if available, date of the request, requested cancellation date, and the specific resolution requested.
- Ask about the final payment. Confirm whether another scheduled charge, notice period, or contractual fee applies.
- Request written confirmation. Keep the cancellation confirmation, delivery receipt, email, and any case or reference number.
- Review later statements. Confirm that recurring payments stop when promised.
- Escalate unresolved problems. Follow up with the local owner and send a documented summary to me************@****es.com if corporate review is needed.
Canceling MyCurves On Demand
The cancellation method depends on where the membership was purchased.
For an eligible MyCurves On Demand membership purchased directly online, Curves’ published instructions say to:
- Sign in to the MyCurves On Demand website or mobile app.
- Open the profile or “More” menu.
- Select “Account Information.”
- Select “Cancel Subscription.”
Curves states that an online cancellation takes effect at the end of the current billing period and can take up to 48 business hours to process.
If the MyCurves On Demand membership was purchased or serviced through a local Curves club, contact that club. Review the current MyCurves On Demand terms and cancellation instructions before acting.
What to Do About a Curves Billing Error
Curves directs membership-account and billing questions to the local club.
When reporting a billing problem, provide:
- The member’s name and safe contact information
- The club name and location
- The membership or transaction involved
- The date and amount of each questioned charge
- The cancellation or account-change date
- Copies of relevant statements, receipts, and correspondence
- Any cancellation confirmation or delivery record
- The exact correction, refund, or explanation requested
Do not send a complete payment-card number, bank-account number, password, government identification number, or medical record through ordinary email.
How to File and Escalate a Curves Complaint
- Identify the responsible club. Record its full name, location, owner or manager if known, and current contact information.
- Contact the local manager or owner. Explain what happened and the result you are requesting.
- Document the complaint. Keep a timeline of visits, calls, emails, payments, cancellation attempts, and responses.
- Request written confirmation. Ask the club to confirm any refund, credit, cancellation, account change, or promised follow-up.
- Allow a reasonable response period. Follow any deadlines or notice requirements in the membership agreement.
- Escalate in writing. If the local club does not resolve the matter, email me************@****es.com.
- State the requested resolution. Examples include canceling a membership, correcting an account, refunding a charge, explaining a policy, or obtaining a written response.
- Preserve all records. Keep copies of the agreement, receipts, account statements, emails, letters, and delivery confirmations.
What to Include in a Corporate Complaint
- Your name and safe contact information
- The name and address of the Curves club
- Your relationship to the club, such as member or former member
- A concise timeline of the problem
- Dates and amounts of questioned payments
- The names or positions of people previously contacted
- What the local club said or did
- Relevant written documentation
- The specific resolution you are requesting
Avoid posting or emailing unnecessary health information, complete financial-account details, private employee information, passwords, or security codes.
Common Reasons People Contact Curves
Membership Cancellation
Cancellation requirements can differ by club and membership type. Review the signed agreement and contact the club that sold the membership.
Unexpected or Recurring Charges
Compare the charge with the membership agreement, billing schedule, cancellation date, and any written confirmation. Contact the local club with the date and exact amount.
Club Closure or Ownership Change
Try the contact information in the Curves club locator. If the club cannot be reached, email corporate member feedback with the club’s name, location, membership details, and documentation.
Membership Price, Fee, or Contract Term
Each Curves club is independently operated, so prices, joining fees, promotions, and membership terms may vary. Obtain the complete terms in writing before joining.
Account Freeze, Hold, or Transfer
Ask the local club whether the agreement permits a temporary hold, relocation cancellation, or transfer. Request written confirmation of any change and its effect on future payments.
Coaching, Classes, or Club Conditions
Report an immediate safety or facility issue to the local manager. Provide the date, time, location, equipment involved, and a factual description of what occurred.
MyCurves On Demand
Use the online account if the membership was purchased directly through MyCurves On Demand. Contact the local club if it sold or services the subscription.
Curves Franchise Information
Potential club owners can email bu*******@****es.com or visit the official Curves franchise website.
About Curves
Curves was founded in 1992 and is known for a women-focused fitness program centered on a 30-minute circuit.
The circuit can include:
- Strength-training machines
- Cardiovascular exercise
- Recovery stations
- Stretching
- Guidance from a Curves coach
- Goal reviews and member support
The official Curves website identifies Curves NA, Inc. as its North American corporate entity. Individual Curves clubs are independently owned and operated, which is why membership prices, hours, cancellation procedures, and local services can differ.
Curves’ current FAQ says the franchise remains active and has more than 100 locations in the United States. Customers should use the official club locator to determine whether a location is operating nearby.
Curves Competitors and Related Corporate Office Pages
Related women’s fitness, health-club, and gym corporate office pages include:
- Planet Fitness Corporate Office
- Anytime Fitness Corporate Office
- LA Fitness Corporate Office
- Crunch Fitness Corporate Office
- Gold’s Gym Corporate Office
- Snap Fitness Corporate Office
Curves Reviews, Complaints, and Customer Feedback
Customer experiences can vary because Curves clubs are independently operated.
When leaving a Curves review below, consider including:
- The club’s city and state
- The membership or service involved
- Whether the issue concerned billing, cancellation, coaching, equipment, hours, or a club closure
- How the local owner or manager responded
- Whether corporate feedback was submitted
- How long the response took
- Whether the requested resolution was provided
Do not post membership numbers, complete payment-card details, personal addresses, private telephone numbers, passwords, medical information, or unverified allegations about individual employees.
Frequently Asked Questions About Curves Corporate Office
Where is the Curves corporate office?
The current corporate contact address published for Curves NA, Inc. is 400 Schroeder Drive, Waco, TX 76710.
Is 100 Ritchie Road still the Curves headquarters?
The 100 Ritchie Road address continues to appear in older directories. Curves’ current official terms publish 400 Schroeder Drive, Waco, TX 76710 for Curves NA, Inc.
What is the Curves corporate office phone number?
Curves does not currently publish one general corporate-office or customer-service phone number on its official contact page.
Are 254-399-9285 and 800-848-1096 current Curves customer-service numbers?
Those numbers appear in older third-party directories, but Curves does not currently publish them as its general customer-service or corporate complaint numbers. Members should use their local club or the current written corporate contact routes.
How do I contact Curves customer service?
Contact the local Curves club for a specific membership, billing, cancellation, class, or facility matter. Corporate member feedback can be emailed to me************@****es.com.
How do I file a complaint with Curves corporate?
First contact the local club owner or manager. If the matter remains unresolved or needs corporate review, send a written summary with supporting details to me************@****es.com.
How do I cancel a Curves membership?
Contact the club where the membership was purchased and follow the cancellation requirements in the signed agreement. Policies can vary because clubs are independently operated.
Who handles Curves billing errors?
Curves directs membership-account and billing errors to the local club. Provide the dates, amounts, relevant documents, and requested correction.
Can the Curves corporate office cancel my local membership?
The local club normally handles membership cancellations. Corporate feedback may review or route an unresolved complaint, but customers should not assume the corporate office can override every independently operated club agreement.
How do I find my local Curves?
Use the official Curves Club Locator and search by city or ZIP code.
How do I cancel MyCurves On Demand?
An eligible subscription purchased directly online can be canceled through the account-information menu. A membership purchased or serviced through a Curves club must be handled by that club.
Are all Curves locations owned by the corporate office?
No. Curves states that its locations are independently owned and operated.
Is Curves still in business?
Yes. Curves’ current official FAQ says it remains active and has more than 100 locations in the United States.
How do I ask about buying a Curves franchise?
Email bu*******@****es.com or visit Buy a Curves.
Why Trust Corporate Office Headquarters?
Corporate Office Headquarters provides independently researched company contact information intended to help consumers identify the correct corporate office, customer-support department, or complaint route. Contact details are checked against current official company sources whenever possible.
Corporate Office Headquarters is not affiliated with Curves, Curves NA, Inc., or any independently owned Curves club. Addresses, policies, services, and contact methods can change. Confirm important information through the official Curves website or your membership agreement before sending payments, documents, or personal information.
Have you contacted Curves or an independently operated Curves club? Share your experience below, including the club location, contact method used, response time, and whether the matter was resolved.