Reach DSW Corporate Office Headquarters 

DSW, Problem with website. I try to go onto DSW website and it comes accessibility enabled I do not know why you did this but I want it removed by DSW. I did nothing to do this.

DSW, Rude and unhelpful staff. Today I visited the store located at 7555 W Bell Rd Peoria, AZ., upon entering there was no greeting by the staff who were talking to each other. When I approached Julie, she became upset and did not want to help with trying to find gladiator type sandals. I ended up looking over in the clearance section and found 2 pairs of shoes, and when I was checking out I asked Janey about the 20% off coupon that was advertised in front of store. Janey said I need to download the DSW App to get the coupon code, and abruptly took my shoes and shoved them inside the cabinet. I went outside the store to download the App but could not remember my gmail password so I went back into the store and asked Julie if I could log in as a guest and she said no you have to know your password. I ended up being able to login to the App as a guest. I approached the register and Julie rang me up for 1 pair of shoes, I decided not to get the other pair because the bottom were already dirty and I knew if I needed to return them I would be told no. I was not thanked for my business today nor will I give them my business again. I hope corporate reads this email, and sees these staff are hurting the business.

Warning that future returns may not be accepted! I returned a pair of shoes and when my receipt printed the associate read to a warning printed out on the bottom of my receipt that future returns, with or without a receipt, may be denied. This is due to me returning more shoes than I have kept. They use a 3rd party to determine who receives this warning. I called the 3rd party, The Retail Equation, and they were unable to assist. I spoke to DSW customer care and they were unable to assist. They gave me a corporate phone #, however, if you do not know an extension, it goes to an operator who does not exist and then the call drops. I have not made excessive returns, perhaps 10 over a year. I drive to the store to do my returns even if the order was placed online. This is pathetic. If they think they are scaring me into keeping shoes that do not fit or are uncomfortable, they are mistaken. The quality has gone down. Most shoes are being made of manmade material which makes them less comfortable. I do hope someone from DSW contacts me. I will not shop there until I know for sure that if I so choose, I will be able to make a return.

I find it hard to believe you can go into the store and return a pair of shoes and leave without proof you returned them. What a terrible system especially in a world where fraud is prevalent.

DSW cancelled my order and then did not honor the full discounted price on wanting to purchase another pair!

I am really disappointed!