Many customers search for the Five Below corporate office when they need help with a store complaint, return issue, refund problem, online order, missing or damaged item, gift card question, employee concern, or a complaint that was not resolved by the local store or the Five Below support team.
This page provides Five Below headquarters and corporate office contact information, the Philadelphia corporate address, phone number, support routes, complaint escalation tips, review themes, and related discount retail corporate office resources.
Five Below Corporate Office and Headquarters Contact Information
- Five Below Corporate Office Address: Five Below, Inc., 701 Market Street, Suite 200, Philadelphia, PA 19106
- Five Below Corporate Phone Number: 1-215-546-7909
- Five Below Customer Support: Use the official Five Below support request form for customer issues
- Five Below Official Website: FiveBelow.com
- Five Below Support Center: Five Below Customer Relations
- Submit a Customer Request: Five Below Submit a Request
- Find a Store: Five Below Store Locator
- Investor Relations: Five Below Investor Relations
- Stock Symbol: FIVE
Five Below Headquarters Address and Contact Update
The Five Below headquarters address is in Philadelphia, Pennsylvania. Some older listings show only 701 Market Street, Philadelphia, PA 19106, but current corporate mailing details connected to Five Below investor governance list Five Below, Inc. at 701 Market Street, Suite 200, Philadelphia, PA 19106.
The corporate office phone number is useful for company-level questions, but most store, order, return, refund, and product complaints should start with the official Five Below support center or the local store involved. Five Below’s current customer support pages primarily route customers through online request forms rather than a widely published customer service phone number.
Choose the Correct Five Below Support Route
Store Complaints
For complaints about a specific store, employee, manager, return refusal, checkout experience, store condition, pricing concern, or bag fee, start with the local Five Below store. If the issue is not resolved, use the Five Below support request form and include the store location, visit date, receipt, and a clear description of what happened.
Online Order Problems
For missing items, wrong items, damaged items, canceled orders, tracking problems, or an online order that says delivered but did not arrive, use the Five Below support center. Include your order number, email address, shipping address, photos if relevant, and any carrier tracking details.
Returns and Refunds
For return or refund problems, include your receipt, payment method, item SKU or UPC, order number, and the store location or online order details. If a local store refuses a return and you believe it was handled incorrectly, document the conversation and escalate through Five Below Customer Relations.
Gift Card Questions
For Five Below gift card balance, activation, redemption, or missing gift card concerns, use the official support request form or the gift card balance route linked from Five Below’s site. Do not post gift card numbers or PINs in public comments.
Corporate and Board-Level Concerns
For formal corporate concerns, shareholder matters, governance questions, or Board communications, Five Below lists a Corporate Secretary mailing route at the Philadelphia headquarters address. Product complaints, store complaints, resumes, surveys, and ordinary customer service questions should generally use customer support instead of Board mail.
What to Have Before Contacting Five Below Corporate Office
- The Five Below store location, city, and state
- Date and time of your visit, online order, return, or customer service contact
- Receipt number, online order number, tracking number, SKU, or UPC
- Photos of damaged products, packaging, receipts, or store conditions, if relevant
- Names of employees, managers, or support representatives, if known
- Copies of emails, request confirmations, chat transcripts, or support replies
- The specific resolution you want, such as a refund, replacement, apology, policy review, or follow-up from district management
How to Escalate a Five Below Complaint
- Start with the store or online support route. Use the local store for store issues and the support request form for online order or account issues.
- Document the facts. Save receipts, order numbers, photos, emails, and the names of managers or employees involved.
- Submit a support request. Use Five Below’s official request form and include enough detail for the High Five Team to review the issue.
- Ask for escalation if needed. If the issue involves a serious store complaint, ask that the matter be routed to district or regional management.
- Contact corporate for unresolved issues. If regular support does not resolve the issue, contact Five Below corporate office at 1-215-546-7909 or send written correspondence to Five Below, Inc., 701 Market Street, Suite 200, Philadelphia, PA 19106.
- Use outside resources when appropriate. For payment disputes, contact your card issuer. For safety, discrimination, or legal concerns, consider the appropriate agency or professional guidance.
Common Reasons Customers Contact Five Below Corporate Office
- Store complaints involving employees, managers, or customer treatment
- Returns, refunds, receipt issues, and store policy concerns
- Online order problems, missing items, wrong items, or damaged merchandise
- Delivery tracking problems or packages marked delivered but not received
- Pricing questions, $5-and-below expectations, Five Beyond items, or shelf tag confusion
- Self-checkout, bag fee, payment, or receipt complaints
- Gift card balance, activation, or redemption problems
- Product quality, safety, recall, or damaged item concerns
- Employee HR, payroll, W-2, or workplace complaints
- Vendor, tax exemption, bulk order, or business inquiry questions
Store Complaints, Returns and Manager Issues
Many Five Below complaints involve specific store experiences. If your complaint involves a manager, employee conduct, refusal to process a return, difficulty getting district manager information, checkout problems, or a poor in-store experience, include the exact store location and receipt details when you contact support.
For serious service complaints, keep the description factual. Include what happened, when it happened, who you spoke with, whether a manager reviewed it, and what resolution you requested. Avoid posting employee names, photos, private information, or personal accusations in public comments.
Online Orders, Missing Items and Damaged Merchandise
If your issue involves an online order, use the Five Below support center and provide the order number, tracking details, item SKU or UPC, and photos of any damaged packaging or merchandise. For missing, wrong, or damaged items, contact Five Below promptly so the issue can be reviewed while order details are still available.
If a package says delivered but did not arrive, check the delivery location, mailbox, building office, neighbors, and carrier tracking information before filing a support request. Save screenshots of tracking updates and delivery confirmations.
Gift Cards, Payment Problems and Unfamiliar Charges
If your Five Below issue involves a gift card, payment authorization, refund delay, duplicate charge, or unfamiliar billing descriptor, gather the receipt, card statement, gift card details, and order confirmation before contacting support. Do not share full card numbers or gift card PINs in public comments.
For help researching confusing retail charges, visit ChargeOnMyCard.com. If you believe a payment was unauthorized, contact Five Below and your card issuer promptly.
Employee, Payroll and Workplace Issues
Current and former Five Below associates should use Five Below employee resources for payroll, W-2, benefits, Workday, Legion, password, I-9, and HR questions. Five Below also lists a crew complaint hotline for concerns such as harassment, theft, policy violations, and other workplace issues.
Employment verification, payroll, HR, and workplace concerns should not be posted in public comments. Use official Five Below associate support routes or your store manager, district manager, or regional HR contact when appropriate.
Scams, Fake Coupons and Fake Support Numbers
Be careful with search results, social media posts, texts, emails, or ads that claim to provide a special Five Below corporate complaint number, refund department, gift card giveaway, fake coupon, or order recovery link. Use official Five Below websites and support forms whenever possible.
Never provide your full card number, bank login, one-time passcode, gift card PIN, or account password to a number or message you cannot verify. For fake coupons, fake order texts, refund scams, gift card scams, or fake support numbers, visit ThinkItsAScam.com.
Five Below Reviews and Complaints
Current CorporateOfficeHeadquarters.com review themes for Five Below include complaints about returns, employee and manager conduct, refusal to provide district manager contact information, self-checkout, bag fees, merchandise priced above $5, and poor in-store customer service. These reviews are individual customer experiences and may not represent every Five Below store.
If you leave a Five Below review below, include the store location, date of visit, issue type, whether you contacted the store manager or support team, and what response you received. Do not post private payment details, employee personal information, full addresses, or gift card numbers in public comments.
About Five Below
Five Below is a value retailer founded in 2002 and headquartered in Philadelphia, Pennsylvania. The company sells trend-focused products across categories such as candy, style, party, room, create, tech, sports, toys, beauty, games, seasonal items, and new merchandise.
Five Below is known for value-priced items, including many products priced between $1 and $5, as well as higher-priced Five Beyond items. The company is publicly traded under the stock symbol FIVE.
Five Below Competitors and Related Corporate Office Pages
Five Below competes with other value, discount, dollar, closeout, and general merchandise retailers. Related corporate office pages include Dollar Tree, Dollar General, Family Dollar, Ollie’s Bargain Outlet, Big Lots, Walmart, and Target.
Related Five Below Resources
- Five Below Customer Relations
- Submit a Five Below Support Request
- Find a Five Below Store
- Five Below Official Website
- Five Below Investor Relations
- Contact the Five Below Board
- Dollar Tree Corporate Office
- Dollar General Corporate Office
- Family Dollar Corporate Office
- Ollie’s Corporate Office
- Help With Unfamiliar Card Charges
- Scam and Fake Support Number Warnings
Frequently Asked Questions About Five Below Corporate Office
Where is Five Below corporate office?
Five Below corporate office is located in Philadelphia, Pennsylvania. A current corporate mailing address listed for Five Below, Inc. is 701 Market Street, Suite 200, Philadelphia, PA 19106.
What is the Five Below corporate office phone number?
The Five Below corporate phone number is 1-215-546-7909. For store complaints, returns, online orders, missing items, and refund questions, use the Five Below support center or the official request form.
Where is Five Below headquarters?
Five Below headquarters is in Philadelphia, PA. Customers may also search for this as Five Below headquarters address, Five Below HQ, 5 Below headquarters, or 5 Below corporate office.
How do I file a Five Below complaint?
Start with the local store if the complaint involves a specific store visit. For online orders, missing items, damaged products, refunds, or support issues, submit a request through Five Below Customer Relations. If the issue remains unresolved, contact corporate office or send written correspondence.
Does Five Below have a customer service phone number?
Five Below’s current support pages primarily direct customers to the online support request form and High Five Team rather than a broadly published customer service phone number. The corporate phone number is not the best first route for routine order or return questions.
Who owns Five Below?
Five Below, Inc. is a publicly traded company listed under the stock symbol FIVE.
What should I do if I had a bad experience at a Five Below store?
Document the store location, visit date, receipt, employee or manager interaction, and what resolution you requested. Contact the store manager first, then submit a support request to Five Below Customer Relations if the issue is not resolved.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has published corporate office, headquarters, complaint, review, and escalation information for many years. This Five Below corporate office page is designed to help readers identify the correct headquarters address, phone number, customer support route, complaint escalation path, and related retail resources.
Because retail contact details, store policies, return rules, support forms, and phone routes can change, readers should confirm time-sensitive information directly with Five Below, the local store, or the official Five Below support center before mailing documents or relying on a specific department route.
Page Update Note
This Five Below corporate office page was updated on June 27, 2026 to verify the Philadelphia headquarters address, clarify current support routing, remove over-reliance on older customer care phone information, add complaint escalation guidance, and summarize current COH review themes.
Disclaimer
CorporateOfficeHeadquarters.com is not officially connected with Five Below, Inc., FiveBelow.com, or any Five Below store, employee, manager, or affiliate. This page is provided for informational purposes and to give customers a place to share reviews, complaints, corrections, and feedback about their own experiences.
Share Your Experience
Have you contacted Five Below corporate office, Five Below headquarters, a local store manager, or the Five Below support team about a complaint? Share your experience below to help other readers understand what worked, what did not, and which support route helped resolve the issue.
