Reach Frontier Airlines Corporate Office Headquarters 

Frontier Airlines, Beware, Walk if you have , don’t fly Frontier Airlines. You’ll probably get overcharged, IF (big if) you get to actually talk to someone it’ll be a poor English speaking cust svc rep who’ll overcharge you more, then when you try to call back their recording says they’re not answering phone calls anymore so use their chat, but chat doesn’t work because they leave you hanging with no cust svc rep, you won’t get on your cut-rate flight and you’ll lose $1000 while they’re laughing all the way to the bank……..and you still on chat hold a week after you were scheduled to return from your destination.

Frontier Airlines, Poor Customer Service. Can’t get anyone to assist with receiving a credit or refund for a flight I had to cancel due emergency surgery for my husband. I’ve waited hours and hours several times on the chat line to speak with a specialist. I’ve provided doctors documents also to customer service via email at least 6 times with no response. This has been ongoing for almost 3 months. I need my refund or credit for the 2 persons on the flight confirmation. Disappointed customer 😩

Frontier Airlines, Horrible. 18 May 2025 We had a connecting flight from BWI to Atlanta airport at 9:23 am to Phoenix. We arrived a little early and we proceeded to board our connecting. While we were on board, the captain announced they could not leave due to weather. We waited about an hour when the captain announced that the delay caused a crew issue that they could not complete the flight. Both captains abandoned the flight and flight attendants and left us in limbo. We had to deplane and waited for further news. At the time of this writing it is now 8:00pm and we still have not left the Airport. We were delayed time after time until now still in limbo. We were told that we were waiting for a flight attendant crew from Southwest Airlines. Frontier couldn’t even work this out without needing another airline to bail them out. Also, Atlanta airport employs the rudest meanest and down right nasty employees. I still don’t know how this is going to end. I can say that l’am disabled from the military and my wife is diabetic with neuropathy. Both of us sustained physical pain and discomfort and I was weak constantly losing my balance. My wife experienced pain in her legs and arms. Needless to say we will never fly Frontier again. Furthermore if at all possible we will not fly through Atlanta either. If its possible I will look into legal action against Frontier….

Frontier Airlines, My nightmare! Coming and going to our destination on Frontier Airlines was by far the worst experience I have ever had, Going to Phoenix from Las Vegas on May 4th, Flight 4048, my wife and I, along with about thirty other passengers, missed the flight because of a gate change that we were not informed about. No text, no message on the App whatsoever, People who made the flight probably were fortunate enough to look at the departures and saw the change. Passengers should not have to rely on that to make their flight. Your employees lack of interest and empathy was appalling. We had to go home and return at 5:30 the next morning to get to Phoenix..Shameful! We are already exhausted and beyond frustrated. No one offered any vouchers or refunds for anything, no wonder Frontier is losing customers. Coming back was also a nightmare.Flight 4113 was supposed to leave at 5:54 p.m. but did not leave until 9:39 with the time of departure continually being pushed back with no explanations and no one their to explain what was going on. Again shameful and horrendous customer service; I’m in the hospitality business in Las Vegas and if we operated like this we would be out of work. We will never fly with your airline again, even if it we’re for free, and I will be informing everyone I come across to avoid Frontier Airlines at all costs.In fact we had to pay extra to have our tickets for Monday’s flight when the whole thing was Frontier’s fault. Again no responsibility for anything. No compensation for anything with the worst excuses that I’ve ever heard, The dog ate my homework would have been more believable, I could go on all day about how awful this was for my wife and I but I know nobody on your end cared at all! In closing I know nothing will be done about what we went through but having gone through the worst airline experience of all time, our mini vacation all but ruined, I had to let my utter disappointment and displeasure with Frontier Airlines to be heard although no one will probably take any of this to heart. On your end it’s just another customer complaining.

Frontier Airlines, I’ve flown Frontier for years because they have a direct flight between my main routes; that part is fine. But if there’s any issue requiring help from them, I brace myself and build up stamina for the coming, hours of frustration and aggravation in the clutches of A.I., trying to get to a person in customer service. Doesn’t happen at all now. I’ve just spent four hours trying to get to intelligent life, someone who can combine my accounts, because I signed up for and paid the $99 annual fee for their Barclay credit card for “60,000” miles, and the miles have been sent to a newly generated account number that Frontier refuses to recognize. It is Not Over yet; my hours caught in their online chat and phone connection streams came to precisely nothing. It is not possible to describe how maddening and demeaning time spent in those robot ruts is. Down with dehumanizing A.I. Up with humans. Where are your humans, Frontier customer service??