Reach Jeep Corporate Office Headquarters 

Jeep, Appointment for battery change. I am extremely disappointed in Jeeps service. I made an appointment for 2:15 to have my batteries check due to me having trouble starting my car and the auto start light being on. When I made the appointment I told them what’s going on as well as confirmed with the parts department that both of my batteries were in stock. I arrived at my appointment on time and received a text message stating the name of the associate working on my car and to text them if I had any questions. Come 5 pm, I text the number asking for an update. I receive a message back “ Hello, I will have a diagnosis for you tomorrow. It came in a little late to do a battery test today.”. Not only did he not even consider to ask if it was okay if the car could stay over night, he didn’t even offer a rental car or any suggestions for my transportation. If it was “too late in the day to do a battery test” then why was this not considered when it was scheduled? Why was this not told to me when I dropped it off, or even a text message when you told me to reach you if I have any questions? When I call to speak to the manager he did tell me a night associate will work on on it and should have an answer by 8 if it is the battery, but if not, then it will have to stay over night. What kind of service is this? Why is it not considered to even make sure this is okay with the customer? This is 100% unexceptional. This is terrible customer service.

Jeep Emission! I have a 2018 Jeep Sahara Unlimited. Dealership changed nine parts in the Jeep and never resoved the check engine light. My Jeep has been at the dealership since Dec 11. Still not fixed and the case manager; he never calls me back. I have left several messages. The customer service is terrible. I’m exhausted!!!! I will never buy a Jeep again. Once this is fixed I’m selling it. It only has 46,363 miles on it and emissions is bad.

Jeep Wrangler, Possible modification. I have 2023 Jeep Wrangler and having problems due to not being able to see the front fenders. had an accident where due to the inability to correctly see the front fender caused a crease in a car I was trying to park beside. I purchased two rods and attached them both to the outside of both front fenders with good results. Just high enough to be able to see them seated in the driver’s seat. I believe a modification to the wrangler design would be accepted by the customers.

Jeep, Wrangler. I was in a single vehicle accident with my 2024 Jeep Wrangler Rubicon X. I failed to negotiate a turn and found myself into the woods heading for a railbed. The nose of my Jeep planted at the foot of the rails and rolled end over end four times until it landed on the driver’s side. Emergency responders were perplexed as to how I did not die. Because of my remote location, the 911 call from my Jeep was the first call received by EMS and they were able to respond immediately. Even with the extensive damage, the front driver’s door opened as if it were just off the showroom floor. I am alive today because of my Jeep and I will never own anything other than a Jeep Wrangler. From my perspective there is nothing that could have better been able to protect me.

Jeep, Recalls. I can’t afford a new Jeep, however I’ve always been fortunate to be able to afford at least a decent Jeep, however the dealership Tri State Motors didn’t fix the recalls before selling it to me. So now they want help me and I’ve had to move into my Jeep to try and save to fix everything that went wrong. I’m going to reach out to corporate and Mopar and see if they can help. If anyone has any ideas, please e-mail me. Thanks