Logitech Corporate Office Headquarters HQ

How To Contact Logitech USA Corporate Office Headquarters HQ

Logitech USA Address:
6505 Kaiser Dr.
Fremont, CA 94555 USA

Corporate Phone Number: 1-510-795-8500
Fax Number: 1-732-214-0332
Website: Logitech
Logitech on Google Finance
Stock Symbol: LOGI

Logitech Head Office in Switzerland
Moulin du Choc D
Romanel-Sur-Morges, CA 1122
Switzerland

Logitech is famous for computer accessories like computer mice, speakers, and wireless devices. The company is one of the largest computer peripherals makers in the world. Logitech’s main competitors are Creative and Apple.

Logitech’s toll-free customer service 800 number is 1-800-231-7717. The company does encourage users to use its technical support system and help forums on its website.

Logitech customer support is consistently HORRENDOUS and INTOLERABLE – to the point I will NEVER buy another one of their products again for any reason, even if free.
– case# 04205685, 05338473, etc.
My issue involve 2 new input devices, bought last fall to replace good old (3 years) but failing Logitech USB Illuminated Keyboard and MX Anywhere 1 mouse, for which I purchased new equivalent wireless input devices: K800 wireless illuminated keyboard & MX Anywhere 2 mouse.

These devices were DOA (dead on arrival), so the vendor BestBuy replaced them the next day after purchase; then both items on my newer high-end Win 8 OS began to malfunction: mouse would scroll pages without my touching the mouse, and keyboard types erroneous ascii characters – the FIX was to reboot my PC, and then the items worked a few hours to few days before again malfunctioning. I spent 6 hours with senior tech support rep, who agreed the items were defective, and Logitech replaced them in Sep. However, the exact same errors began to occur with the new items, and got worse over time (more frequent), so I contacted Logitech in Dec for replacements; but it took 4 email submissions and about 6 repeated phone calls to finally get the RMA processed to replace the defective items. The new replacements in Dec also began to malfunction in Jan of this year, and steadily worsened over the months; emails to tech support went unanswered this spring, so I called Logitech in May to explain the recurring issue and was told that new replacements would be sent to me in a couple days after I filled out a new RMA form and sent in receipts – which I did on May 26. I got and heard NOTHING despite assurances, so I called early June to inquire about my RMA – which Logitech had NOT processed nor responded to my RMA submission with an email as they promised to do. The tech said they would send my RMA info to the warranty department and would send an email this week (I got NOTHING) and that they should send replacements by the end of this week – NOTHING received. I called back today on Friday, June 9, and my RMA had NOT been processed at all – after repeated calls and repeated emails from me. Logitech claimed they sent me emails with e-labels, but NONE were received. The support tech today was an obnoxious Indian who was of absolutely no help and refused to get a supervisor or manager for me to speak with.

I have had it with this unscrupulous doomed-to-failure company, that used to have a decent reputation which is now in the bottom of the sewer. Customers do NOT matter to Logitech. Avoid this company and save yourself future problems with defective products and poor service.

Unknown says:

July 12, 2021 at 7:54 pm

Wow I thought I was the only one having issues out a terrible product I just reported the treatment I received from them to the BBB

Anonymous says:

February 1, 2018 at 2:53 am

I am going to suggest stopping payment, if you used a credit card on the defective Logitech product. Unfortunately the retailer will need to get involved because the charge will reflect back to them. Maybe in time all retailers will cease to purchase Logitech products.

Anonymous says:

June 10, 2017 at 12:58 am

Logitech customer support is consistently HORRENDOUS and INTOLERABLE – to the point I will NEVER buy another one of their products again for any reason, even if free.
– case# 04205685, 05338473, etc.
My issue involve 2 new input devices, bought last fall to replace good old (3 years) but failing Logitech USB Illuminated Keyboard and MX Anywhere 1 mouse, for which I purchased new equivalent wireless input devices: K800 wireless illuminated keyboard & MX Anywhere 2 mouse.

These devices were DOA (dead on arrival), so the vendor BestBuy replaced them the next day after purchase; then both items on my newer high-end Win 8 OS began to malfunction: mouse would scroll pages without my touching the mouse, and keyboard types erroneous ascii characters – the FIX was to reboot my PC, and then the items worked a few hours to few days before again malfunctioning. I spent 6 hours with senior tech support rep, who agreed the items were defective, and Logitech replaced them in Sep. However, the exact same errors began to occur with the new items, and got worse over time (more frequent), so I contacted Logitech in Dec for replacements; but it took 4 email submissions and about 6 repeated phone calls to finally get the RMA processed to replace the defective items. The new replacements in Dec also began to malfunction in Jan of this year, and steadily worsened over the months; emails to tech support went unanswered this spring, so I called Logitech in May to explain the recurring issue and was told that new replacements would be sent to me in a couple days after I filled out a new RMA form and sent in receipts – which I did on May 26. I got and heard NOTHING despite assurances, so I called early June to inquire about my RMA – which Logitech had NOT processed nor responded to my RMA submission with an email as they promised to do. The tech said they would send my RMA info to the warranty department and would send an email this week (I got NOTHING) and that they should send replacements by the end of this week – NOTHING received. I called back today on Friday, June 9, and my RMA had NOT been processed at all – after repeated calls and repeated emails from me. Logitech claimed they sent me emails with e-labels, but NONE were received. The support tech today was an obnoxious Indian who was of absolutely no help and refused to get a supervisor or manager for me to speak with.

I have had it with this unscrupulous doomed-to-failure company, that used to have a decent reputation which is now in the bottom of the sewer. Customers do NOT matter to Logitech. Avoid this company and save yourself future problems with defective products and poor service.

GH

Anonymous says:

April 27, 2017 at 6:57 pm

Glad to see it's not just me having trouble dealing with Logitech customer service. They shorted me an item in my shipment, and basically called me a liar on the phone: "We shipped the order complete – call UPS – it's their fault". Never again will I bother with this company.

dave says:

February 23, 2016 at 4:19 pm

My Logtech Webcam Pro 9000 is the best webcam ever produced. I have used it for several years and it has never failed. Not one time. I sometimes have dropped, spilled and abused this poor camera. It reminders me of the watch commercial “it takes a liking but, keeps om ticking”. Thanks for a well made product. All my logtech are always more than I expect. Except the old 9000. she just keeps on ticking. Dave