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Mavis, I purchased a set of tires for truck 2 years ago when I had an emergency come up. Normally use another local dealer but they did not have my size in stock and due to my emergency situation, I went with Mavis against many of my friend’s advice. Had heard for many years how poor their services and/or tires were but I was forced to use them due to extreme circumstances. My children’s father passed, and I had a 10 hr drive ahead of me to be there for them. After setting in store for 4 hours getting these mounted should have been my first clue. One of the tires started having a slow leak–losing 4-5 pounds over a week. Initially thought something was wrong with stem. Was dealing with major flood damage at home so I kept adding air every so often. Yes, they were 2 years old but I only drive 15min to work so the milage was very low. Happened to mention it to a friend who visual check..mainly looking at stem when they told me that they saw a rubber lump in the treads. I didn’t think anything about it as I assumed it was something caught in treads. Took it to local shop where I purchased them and they determined I had a patch inside of tire. I live alone therefore no one drives my truck And definitely have had no tire repair done. Was informed the tire could not be repaired. I understand it is my word against theirs and have no way to prove my story but I want to get this out to as many people as I can so that others don’t go through this as I did. Not only money spent but the danger of having a blowout. I will pass the poor service and/or poor quality of tires to as many as I can. Service was performed at locally 7120 Rivers ave North Charleston, SC

Mavis, Waited over an hour to have tires put on. There was only 1 car in the whole bay Workers standing around having a good ol time cutting up. After the hour waiting we were done. Does this place only service 1 car at a time? Went elsewhere where customers are appreciated.

Mavis, Superior Customer Service! I was traveling to Jekyll on May 15, 2025, with my elderly mom and young granddaughter right around lunch time. The light on my car indicated my front tire was low and losing pressure. I called my husband, and he found the Mavis tire store 3001 Heritage Rd. Milledgeville, GA to be not far away. We have purchased several sets of tires from Mavis Tires in Athens, GA. and firmly believe in the outstanding service Mavis provides. I got to the store and went in and was greeted by two lovely ladies, unfortunately I have forgotten their names honestly, I was very stressed about my tire and traveling. However, they immediately found my information in the system and got right to work with having someone look at it. I explained I was traveling with my mom and granddaughter and ask if there was somewhere within walking distance to go for lunch while they checked out my car. They pointed across the street to Chilis or Captain D’s. I then said my mom could not possibly walk across that road. They immediately told me no problem we will ride you over in your car and then bring it back to service while you eat lunch. WOW amazing ok cool! We were delivered to the door at Chilis had a nice lunch and were finishing up and I call to check on my car. They tell me there was a few screws in one of my tires and the pressure was low on all 4 tires. They corrected everything and were on their way across the street to deliver my car. With one of the other employees following so I didn’t even have to go take them back across the street and could get back on the road for my travels. Truly a step Above in every way! Every single one of the employees I came in contact with were extremely kind and knowledgeable. Completely impressed with their service and ethics! Thank you so very much and Mavis you truly have a customer for life with me and my family!

Amazon, New tires through Amazon Mavis. I had an incident 2 yrs ago where I purchased tires through Amazon. Amazon has a deal with Mavis that allows discounted mounting and balancing for a price of $15.99. I happen to stumble across this and said wow, what a saving I get by having the tires and work done a discounted prices. Well everyone, I thought things were great until one week later, I found my car shaking at low speeds. I thought my front end was going to come off. I stopped and got out of my vehicle to find all 20 of my lug nuts. Yes that all 4 wheels, were loose. If I had run on the highway, all my tires would have come off the vehicle. Fast forward to now. New management took over the location with new workers. I needed tires. There again, I ordered my tires through Amazon and set the appointment with Mavis tire. They finish my vehicle. They stated that one of my sensor had broken and they replaced it free of charge and I drove off. They handed me my tire lock, instead of putting the lock back in place. OK!!! I’ll take that. I drove off and found my tire monitor was going crazy. I called the location and they had me bring the vehicle back in. The manager tried to tell me at first that there was no issues with the tires. He stated that it was the vehicle. People, I have a Toyota Landcruiser. This vehicle has probably the least issues of any vehicle in the world. Anyway, he stated that he has to wait fir his assistant because he finally admitted that he is not a tire expert. His assistant knows more about tires than him. Great!!! I had my wife bring the vehicle back to them, only because she is the one who drives the vehicle. They fixed the issue and sent my wife out happy. Needless to say, 2 weeks later, my wife calls me at 10:30pm and says babe, I need you. There is something wrong with the car. It’s shaking and scaring me. I tell her to pull over. I run out to meet her, look down at the tire and immediately saw the lugs loose. They fixed the sensor but forgot to tighten up the wheel. OMG. I had my wife record me as I loosened my lugs by hand after jacking up the vehicle. Never again folks. I tap out. I will not endanger my family like this again. Thanks but no thanks Amazon and Mavis but this Partnership could have cost my family as well as other people who could have been in the area. It isn’t worth $80 saved or any money to be honest.

Mavis, Tire replacement. Avoid going to NTB (Independence Ohio). AKA: Mavis Company. I had the worst experience that could have cause me a fatal accident and/or my life. I made an appointment online for Dec. 18, 2024 at 12:00 pm. I sat for hours until they finally took my car in the garage bay, shortly after 2:00pm. I told Jim when I checked me in,,,,I wanted my 2 new tires on the Front. When I was checking out at 2;31pm & walked out to my car…I discovered the tires were placed on the back. I was angry, Jim told me he the tires were put on the back because I had rear wheel drive. I told him I had front wheel drive, that is why I wanted the new tires on the front for the Winter. I left angry, I didn’t want to deal with him anymore. I felt I will just get my tires rotated when I get my oil change at my usual local mechanic. Being retired, I don’t drive as much as I use to. I was on the freeway & my Electronic Stability Control on my car dash lite up. Shortly after this my car started slowing down on the freeway, hitting the gas pedal didn’t help. I panic & immediately got to the emergency area so I wouldn’t get rear ended. I was so shaken up, by this event…. I then made it to the exit ramp, got home & made a appointment with my mechanic. When I took it to Parma Autoworks. They told me nothing was wrong with my Dash light, it was working fine. So, he asked if I wanted to do a Oil change, I was about due, so I asked him to also rotate my tires, due to NTB error. My mechanic at Parma AutoWorks immediately called me asking me where I got my new tires done at. I told him NTB,,,he said that they put two different size tires, not even the proper size for my Kia. He said if they were professional, they know on the driver side door the manufactural puts a sticker the size tires for this car. My left tire size was 215-60R16; right tire was 205/65R16. According to the manufacturer both tires should have been 205/55R16. This caused my car to malfunction. How do you make a error of this magnitude???? I contacted NTB and requested to speak to a manager. A guy by the name of Mike claims he was the manager that day. I requested contact info to corporate office,,,he didn’t want to give it to me, he asked if I would explain the issue to him,,,which I did. He asked to bring my car back in & he will take care of it immediately. I did, 2 new correct tires were put on my car. I told him I should be compensated for the cost of my rotation, etc. He told me he cannot give me any monetary refunds. He gave me a voucher for a future visit for $110. I told him I will never be coming back to NTB for any kind of work. Please go elsewhere,,,,this could have cost me my life on a lazy stupid work.