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Mavis, Tire replacement. Avoid going to NTB (Independence Ohio). AKA: Mavis Company. I had the worst experience that could have cause me a fatal accident and/or my life. I made an appointment online for Dec. 18, 2024 at 12:00 pm. I sat for hours until they finally took my car in the garage bay, shortly after 2:00pm. I told Jim when I checked me in,,,,I wanted my 2 new tires on the Front. When I was checking out at 2;31pm & walked out to my car…I discovered the tires were placed on the back. I was angry, Jim told me he the tires were put on the back because I had rear wheel drive. I told him I had front wheel drive, that is why I wanted the new tires on the front for the Winter. I left angry, I didn’t want to deal with him anymore. I felt I will just get my tires rotated when I get my oil change at my usual local mechanic. Being retired, I don’t drive as much as I use to. I was on the freeway & my Electronic Stability Control on my car dash lite up. Shortly after this my car started slowing down on the freeway, hitting the gas pedal didn’t help. I panic & immediately got to the emergency area so I wouldn’t get rear ended. I was so shaken up, by this event…. I then made it to the exit ramp, got home & made a appointment with my mechanic. When I took it to Parma Autoworks. They told me nothing was wrong with my Dash light, it was working fine. So, he asked if I wanted to do a Oil change, I was about due, so I asked him to also rotate my tires, due to NTB error. My mechanic at Parma AutoWorks immediately called me asking me where I got my new tires done at. I told him NTB,,,he said that they put two different size tires, not even the proper size for my Kia. He said if they were professional, they know on the driver side door the manufactural puts a sticker the size tires for this car. My left tire size was 215-60R16; right tire was 205/65R16. According to the manufacturer both tires should have been 205/55R16. This caused my car to malfunction. How do you make a error of this magnitude???? I contacted NTB and requested to speak to a manager. A guy by the name of Mike claims he was the manager that day. I requested contact info to corporate office,,,he didn’t want to give it to me, he asked if I would explain the issue to him,,,which I did. He asked to bring my car back in & he will take care of it immediately. I did, 2 new correct tires were put on my car. I told him I should be compensated for the cost of my rotation, etc. He told me he cannot give me any monetary refunds. He gave me a voucher for a future visit for $110. I told him I will never be coming back to NTB for any kind of work. Please go elsewhere,,,,this could have cost me my life on a lazy stupid work.

Mavis, Terrible. Took advantage of my mom. Went in for an oil change with complimentary tire rotation. Left paying over

$900.00 plus. Told my 84 year old mom her brakes were bad and her battery was bad. She had it inspected in November 2024. No one said brakes were bad or going bad or will need new ones. I asked to see the brakes and they have already been thrown away. Also AAA told her mom just a month ago her battery was good. Ben from your Brookhaven PA office spoke to me like I was a child like I was an idiot. Disrespectful!!!! Never thought Mavis would take advantage of an elderly person. Well guess I was wrong.

Mavis, Providing no warranty for potential work to be performed. I had made an appointment to have a O2 sesnor replaced in my MB. Upon checking in at 8AM, I inquired what the warranty was on the O2 sensor and installation. I was informed that there wasn’t any warranty because Mavis didn’;t run a diagnostic test (My OBD is no different than that of Mavis’). I was told this was Mavis’ policy. If I ask a repair center to install brake pads on my car, even though it wasn’t diagnosed by the shop, I’m sure the pads and installation are waranteed. I’ve purchase tires from Mavis along with having my cars inspected. I wil have to reevaluate my association with Mavis. Needless to say, I took my car to a reputable repair shop that matched Mavis’ price along with providing me with a 12 month warranty on the O2 sensor and install.

Mavis, Overcharge for services without up front disclosure of cost for a standard oil change. I have used Mavis Discount Tires for many years on several vehicles and have had satisfying results. However: My recent service for a synthetic oil change, which I thought would be in-line with the other shops in the area, so I did not get a quote prior to the service. My bad….They billed me $108.90 for the service. stating the oil price was $74.95 for 4.44 qts. The highest 5 qt. I found would be $40.64. Making them $34.31 over charge. In reality compared to other service prices they actual overcharging approx. $48.90. The store operator agreed it was high, but that is what management has set as the service. Note: If he had been up front with me on the cost I would have not had the service done. I will be discussing this over pricing with the manager Monday morning 1.20.25. I will bring then 5 qts. of Valvoline Full Synthetic 5W30 oil and request on my oil received for $74.95. I am retired and this will become a ongoing quest to have retribution.