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McAlister’s, My husband and I had a very disappointing experience at McAlister’s due to the unprofessional behavior of the staff and manager. The manager, who we believe is named Alexis or Lexie, was behaving inappropriately in front of customers and seemed to find it amusing. The employees were loud, using vulgar language, and openly discussing inappropriate topics, making the atmosphere uncomfortable. When we tried to subtly address the situation with a glance, the manager dismissively said to another employee that she didn’t care if customers could hear and used offensive language. She even joked about not washing her hands, which was especially concerning since she handled food we were eating. The store smelled strongly of something unpleasant, and the manager appeared uninterested in her responsibilities. Instead, she spent time complaining about her boss and bragging about taking food. This behavior completely ruined our experience, and I hope McAlister’s addresses this unprofessionalism to ensure a better environment for customers.

McAllister’s, Ordering a water. I think it is utterly ignorant that you can only get a small cup for water. Some people like me do not drink sodas or caffeine. And I do not want to return multiple times to get a refill of water. The person at the counter explained to me water only came in a small cup and had to do something with inventory. I do not have an issue at any other restaurant getting a large water.

McAlister’s, Dry over cooked baked spud. I ordered Spud Ole’ on 9/16/24. The skin was blackened but I hoped that the inside would be soft and edible with butter, sour cream, chili, and cheese. It was not!!! I brought it home hoping to salvage a $10 potato by steaming it but alas, not successful!!! The time of my purchase was early evening so maybe it was the day’s left overs that they were trying to get rid of. Very disappointed!!!

McAlister’s, order wrong again. I started ordering from McAlister’s again a few weeks ago after stopping because my orders were consistently wrong. I thought I would try again, hoping for better results. Last night ordered 1/2 chicken salad – they forgot the croutons; worse part is the vegetable potato –; completely left the cheese sauce off, so all I got was the baked potato with steamed vegetables – horrible! I have pictures but I Cannot load below- It’s not letting me.. I can email to you if I get an email address.

I was at the McAlister’s deli in Ruston, La on 3/18/2024 at 11:05 am and we ordered our food and my wife asked for lemon in her tea she was told there was no lemon cut up so we sat down and she said she would bring the drinks to us we waited over 10 min and I went to get my drinks and I saw in the kitchen she was putting lemons from a big tub to a smaller tub and she came back to the counter and I asked if I could get my drinks and ask if I could get a couple of lemons she gave me my drinks and started to walk away and ask again if I could get some lemons and got 2 from behind the counter they were there the whole time but she said there was none cut up and she was very rude to all the customers my wife went up to get a refill and she waiting a short time and she never came up so my wife stepped to the edge of the counter to get her refill and she got hateful with her my wife said she had been waiting for a while and the cashier got hateful with her.