Reach Out To McDonalds Corporate Office – Complaints – Review 

McDonalds, Cooking with old oil. Went through drive through on 2100 S 300 W in SLC, UT with mobile app. Got home and fries had been cooked in rancid oil. When I called to complain I was told the manager wouldn’t let them change the oil yet. Called manager Jose at 801-205-0276 and told him he either needed to change oil or stop selling fries. He acted like he could care less.

The McDonalds location on 3280 Coral Way. It serves soggy French fries because the staff removes the frozen fries from the freezer and lets them thaw out a while before placing them in the fryers. The traditional method is to use one bag immediately after removing it from the freezer without delay. And their fries are extremely salty as they salt them not only after they come out of the fryer but every time they start preparing a serving. Secondly and very important is the McDonallds coffee is served (3) coffee bags over water to prepare a sylex. The traditional coffee taste is changed and it no longer tastes like McDonalds coffee it task like cuban harsh nasty espresso, which caused pain in the stomach and difficult digestion after ingestion. The managers are very resistant to adhering to the traditional methods and recipies at this location. I have requested they change the coffee to 1 bag for 1 sylex but they only have excuses and dismiss my complaints about the coffee not tasting as usual. The coffee even after being redone did not have a good taste at all. Please correct this store with the appropriate district manager serving the traditional recipies.

McDonalds, Bad service. Gave up visiting this McDonald’s due to bad service for a few weeks. My people wanted McDonald’s McRib sandwiches. Since they are close to my home I decided to give them another try. Order 4 McRib sandwiches, 10 piece nuggets. Small fry, 2 medium fries and 4 apple pies. When I got to windows I was handed a big box. I ask the lady was everything in box that I order. I know I should have looked in box and nothing has changed. Only sandwiches in box. I tried calling several times but got a recording to leave message. Could not Mail Box full. Could not go back, had to go somewhere else. This has happened too many times. I am sure it happens to others too. Once I got a raw double pounder from there too.

McDonalds, Wrong food. We ordered 1 Big Mac, received 1 Quarter Pounder with Cheese, only ketchup. My husband went inside to order. This isn’t the first time our orders have been wrong. We live to far to go back and get them corrected. We’re retired on a fixed income, even eating at McDonald’s once a month is a luxury with everything so expensive.

McDonalds, I went into store 12025 at 1:11 and ordered 3 of the $5.00 specials to go because the drive through line was long. I finally got my meals at 1:42. I stood in front of the cash register for thirty minutes while at least 25 cars went through the drive through! I am also currently standing there with a broken back wearing a back brace. When I asked where my lunch was on several occasions, I was told it was coming. The inside crowd waiting for food grew to 15 people waiting for food. There is absolutely no reason to treat the inside crowd like second class citizens!! The amount of food that went out the window could have easily been distributed much better. Oh by the way did I mention the Manager was sitting on their ass in the office not helping the floor staff. In addition there was no pies, ice cream or sweet tea! If I ran a business like this I would closed down in a week. Not sure what Corporate will do but I know I will not come back to this location. My wife came in 25 minutes into the ordeal making sure I had not exploded on the your crew. My dad told her to tell them they could keep the money and for us to go somewhere better. He was willing to give up $16 just to get out of there. (He’s 90) and $16 is a lot to him. Hopefully you can figure out what went wrong.