Reach New York and Company Corporate Office Headquarters 

New York and Company, excessive charges. I have been fighting with New York and Company for over a year for charges on my credit card for items I did not receive. It has happened again within the last month. This company has definitely fallen behind in the worst way possible. I have been a customer of this franchise for more than 15 years!!! They stall in responding and then try to come back and say it’s too late to investigate. I have message after message in my files. I will not allow this company to charge me for items I did not receive. I pay the minimal amount monthly to keep my good credit score in excellent standing. But I will not let this issue go without it being rectified and my money returned to me. At this point it seems will have to take legal action!!

Returned items THREE months ago and I have not received my refund! I returned some items back in December 2023 as of March 7th I have not received my refund and my phone calls and emails are being ignored.

ATTN: Corporate Office regarding Return to New York and Company!

I have been a customer for several years with this company. I made a return the first week in December within a month of receiving the order and have not received my refund as of this date (7 weeks after making the return). I keep getting the run around to my numerous emails from someone named Henry who continuously responds “as soon as the order is received by the warehouse and processed the refund will be made.” The clothing items were never used and returned with original tags in original packaging.

Additionally, your company charges for returns that keep customers from receiving a refund. The agents representing your company are not attentive to customer service and the refund process is very poor for your customers. Your company should not charge for return shipping for this awful service and experience..

My tracking information indicates the order was picked up by a NY&Co agent @ USPS the next day of returning the order. When the contact number is called, no one is available to accept the call and there is no one to speak to about the concern. I am filing a complaint with the BBB.

Like above I ordered a few items, didn’t care for them, and returned them a few days later. Today is 12-28-23 and my return was received by NY&Co on 11-21-23…I still haven’t received my refund…… TERRIBLE, TERRIBLE, TERRIBLE. Also, no one can tell me when I will get my refund. I have since filed a claim with my credit card to deny the charge… If NY & CO can’t issue a refund, I have no intention of paying that charge. This online NY & CO is nothing at all like the brick-and-mortar store it was in the past. I will never make another purchase with this company again…..even if it is the only store left on the planet. HORRIBLE service.

Worse returns department I have ever seen! I returned a product a few days after receiving it because it ran big. My return was received at the return center but they have yet to refund my money. Here 5 weeks later all they can tell me is they are behind on processing returns and can give me a definite date on when I will receive my refund. As big of a company as this is and as much as they charge it should not take 5 weeks for someone to scan my return. I filed a complaint with BBB and it is impossible to get someone who can help on the phone.