New York & Company is an online women’s fashion retailer offering clothing, workwear, dresses, accessories, and related products. The company no longer operates the nationwide chain of New York & Company retail and outlet stores associated with its former owner, RTW Retailwinds. This page provides current order-support information, RunwayRewards credit card contacts, return guidance, company history, and customer complaint details.
New York & Company Quick Information
- Current retail model: Online retailer
- Current public headquarters address: Not published by the retailer
- Order support email: he**@**********ny.com
- RunwayRewards credit card: 1-800-889-0494
- Official website: nyandcompany.com
How To Contact New York & Company
New York & Company Corporate Office Information
- Website operator: BHSK ECOMM INC
- General order-support phone number: Not currently published
- Customer support email: he**@**********ny.com
- Online contact form: New York & Company Contact Page
- Help center: New York & Company Help Center
New York & Company’s current website does not publish a general corporate telephone number or a public headquarters address for customer complaints. Customers needing help with an order are directed to the online contact form or he**@**********ny.com.
Former headquarters information: The previously listed office at 330 West 34th Street in New York City belonged to RTW Retailwinds, the former publicly traded owner of New York & Company. RTW filed for bankruptcy in 2020, and its New York & Company e-commerce assets were sold. The former address should not be used for returns, payments, or current customer-service correspondence.
New York & Company now operates primarily as an online women’s fashion retailer.
New York & Company Customer Service
Order and Shipping Assistance
For assistance placing an order or questions about an existing order, use the following contacts:
- Email: he**@**********ny.com
- Contact form: Submit an Online Message
- Order and policy help: New York & Company Help Center
Include the order number, customer name, email address used for the purchase, delivery date, and a concise description of the problem. For a wrong, missing, or damaged item, attach clear photographs when requested.
New York & Company advises customers to report order problems within 15 days after delivery. Contact the company promptly if an order contains the wrong merchandise or is missing an item.
New York & Company Returns and Exchanges
New York & Company’s current return policy states that eligible merchandise may be returned for store credit or an exchange within 30 days of delivery. Merchandise must generally be unworn, unwashed, in its original condition, and have its tags attached. Final-sale merchandise is not returnable.
Customers who did not purchase the optional return coverage at checkout may have a return-shipping fee deducted from their store credit or charged when making an exchange. Review the complete New York & Company return policy before mailing merchandise.
Return-policy warning: The current policy provides store credit or an exchange for standard eligible returns rather than automatically promising a refund to the original payment method. Keep the tracking number, return receipt, photographs, and all emails until the return has been fully processed.
New York & Company RunwayRewards Credit Card
The RunwayRewards credit card is serviced separately through Comenity Bank, which is part of Bread Financial. The credit card number should be used for card balances, payments, statements, account access, and disputed credit card transactions—not merchandise orders or returns.
- RunwayRewards credit card customer care: 1-800-889-0494
- TDD/TTY: 1-800-695-1788
- Online account and payments: RunwayRewards Account Website
Contact New York & Company for merchandise or return problems. Contact Comenity for questions involving the credit card account, billing statement, payment posting, interest, or card-account access.
How To File a New York & Company Complaint
- Email he**@**********ny.com using the email address associated with the order.
- Include the order number, dates, tracking information, photographs, and requested resolution.
- Submit the same information through the official contact form if the initial email is unanswered.
- Keep copies of messages and record the date of every response.
- For a RunwayRewards billing problem, contact Comenity at 1-800-889-0494.
- If a payment dispute remains unresolved, contact the card issuer or payment provider promptly and follow its applicable dispute deadlines.
Customers can also visit the New York & Company customer service reviews and complaints page.
New York & Company Reviews and Complaints
The five customer reviews currently visible on this CorporateOfficeHeadquarters.com page describe concerns involving:
- Delayed processing of returned merchandise
- Missing or delayed refunds
- Charges for merchandise customers reported not receiving
- Difficulty reaching a customer-service representative
- Return-shipping charges and tracking problems
- Slow or incomplete responses to emails
These reviews were submitted between 2022 and 2024. They represent a small, self-selected group and may relate to different owners, website operators, return policies, or fulfillment providers. Customers should consult the current website policies when evaluating a recent order.
About New York & Company
New York & Company traces its history to Lerner Shops, a women’s clothing retailer founded in 1918. The company later operated as Lerner New York before adopting the New York & Company name.
The former parent company changed its name to RTW Retailwinds in 2018. RTW Retailwinds filed for Chapter 11 bankruptcy protection in July 2020. Its New York & Company and Fashion to Figure e-commerce assets were sold later that year, allowing the brand to continue as an online business.
The current New York & Company website identifies BHSK ECOMM INC as its operator. RTW Retailwinds should no longer be described as the brand’s current parent company.
Does New York & Company Still Have Stores?
The former New York & Company retail and outlet chain closed during the 2020 bankruptcy process. The current brand operates through its online store. The old outlet-store telephone number and former physical-store information should not be relied upon for current assistance.
New York & Company Competitors
New York & Company competes with online and traditional retailers offering women’s professional, casual, and occasion apparel. Direct competitors include Express and Ann Taylor.
Other related women’s clothing retailers include Talbots and Catherines. These links were selected because they are relevant apparel resources with comparatively low internal-link counts.
Frequently Asked Questions
What is New York & Company’s current customer service number?
New York & Company does not currently publish a general telephone number for merchandise orders. Order questions should be emailed to he**@**********ny.com or submitted through the official contact form.
What is the New York & Company credit card phone number?
The RunwayRewards credit card customer-care number is 1-800-889-0494. The card is serviced through Comenity Bank.
Is 330 West 34th Street still the New York & Company headquarters?
No current company source identifies 330 West 34th Street as the operating headquarters. It was the address of former parent company RTW Retailwinds before its 2020 bankruptcy and asset sale.
Who operates New York & Company now?
The current website terms identify BHSK ECOMM INC as the company operating the New York & Company website. RTW Retailwinds is a former owner and should not be listed as the current parent company.
Does New York & Company provide refunds?
The current standard return policy states that eligible returns are accepted for store credit or exchanges within 30 days of delivery. Customers should review the policy applicable on the date of purchase because return terms can change.
Official New York & Company Resources
- New York & Company Official Website
- New York & Company Contact Form
- New York & Company Help Center
- New York & Company Return Policy
- RunwayRewards Credit Card Website
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com reviews official company websites, legal notices, financial filings, and current customer-service resources when updating corporate information. We distinguish former corporate information from current contacts and provide a moderated platform where customers can share complaints, compliments, and service experiences.
Page updated August 28, 2026. New York & Company’s ownership details, customer-service channels, return policies, and card contacts may change. Verify important information through the official website before sending merchandise, payments, or personal information.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with New York & Company, BHSK ECOMM INC, Comenity Bank, Bread Financial, or any former New York & Company owner. This page is provided for informational, review, and complaint purposes only.
Share Your New York & Company Review or Complaint
Have you ordered clothing from New York & Company, requested a return, contacted customer service, or used the RunwayRewards credit card? Share your experience below, including the type of issue, how support responded, and whether the matter was resolved.
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