O’Charley’s is a casual dining restaurant brand with Nashville roots and corporate support tied to Restaurant Growth Services in Tennessee. People often search for the O’Charley’s corporate office when they need the headquarters address, corporate phone number, Guest Relations route, gift card help, or a way to escalate a complaint about a local O’Charley’s restaurant.
O’Charley’s Corporate Office and Headquarters Contact Information
- Brand: O’Charley’s Restaurant + Bar
- Management / Support Company: Restaurant Growth Services, LLC
- Current Corporate / Guest Services Address: 500 Interstate Blvd S, Suite 400, Nashville, TN 37210, USA
- Older Corporate Address Often Listed: 3038 Sidco Drive, Nashville, TN 37204, USA
- O’Charley’s Corporate / Guest Services Phone Number: 1-615-256-8500
- Official Website: ocharleys.com
- Official Contact Page: O’Charley’s Guest Relations
- Restaurant Locator: Find an O’Charley’s Location
- Careers: O’Charley’s Careers
The O’Charley’s corporate phone number is best treated as a headquarters, guest services, or management office number. For a restaurant complaint, food quality issue, delivery problem, O’Club question, gift card issue, or local service concern, O’Charley’s official Guest Relations form is usually the better first route.
O’Charley’s Headquarters and Management Update
O’Charley’s was founded in Nashville in 1971 and remains closely tied to Tennessee. Current corporate support is connected to Restaurant Growth Services, LLC, which provides management services for O’Charley’s Restaurant + Bar.
Older O’Charley’s corporate office listings often show 3038 Sidco Drive in Nashville. That address appears in older corporate filings and directories, but the better current update is to use the 500 Interstate Blvd S, Suite 400 address for Restaurant Growth Services and O’Charley’s guest services / management office contact.
Choose the Correct O’Charley’s Support Route
- Restaurant complaint or compliment: Use the O’Charley’s Guest Relations form and include the restaurant location, date, time, and receipt details.
- Food quality or food safety concern: Contact the local restaurant manager first, then escalate through Guest Relations if needed.
- Online order or delivery issue: Contact the restaurant and the delivery platform if the order was placed through a third-party service.
- Gift card issue: Keep the gift card number, PIN, receipt, and restaurant location where the issue occurred.
- O’Club or email offer issue: Use the account email tied to the O’Club membership when contacting support.
- Employment questions: Use O’Charley’s Careers or contact the local restaurant where you applied.
What to Have Before Contacting O’Charley’s Corporate Office
- Restaurant location, city, and state
- Date and approximate time of visit or order
- Receipt, online order confirmation, delivery order number, or gift card details
- Photos of the food, packaging, receipt, or issue when relevant
- Names of managers or employees contacted, if known
- O’Club account email if the issue involves rewards or offers
- A short explanation of what happened and what resolution you are requesting
How to Escalate an O’Charley’s Complaint
Start with the local O’Charley’s restaurant. Ask for the manager and explain the issue clearly. If the complaint involves food quality, service, a missing item, a refund, a gift card, a waitlist issue, or a delivery order, keep your receipt and document the restaurant location, date, and time.
If the local restaurant does not resolve the issue, submit the complaint through O’Charley’s Guest Relations form. Include the restaurant location, order details, manager response, photos if useful, and the resolution you want. For delivery orders placed through DoorDash or another third-party service, contact the delivery platform as well because the delivery company may control part of the refund or delivery dispute.
Common Reasons Customers Contact O’Charley’s Corporate Office
- Finding the O’Charley’s corporate office or headquarters address
- Looking for the O’Charley’s corporate number or corporate phone number
- Complaints about a local O’Charley’s restaurant
- Food quality, wrong order, missing item, or refund issues
- Delivery, pickup, curbside, or online ordering problems
- Gift card balance, closed-location, or redemption concerns
- O’Club email, reward, or offer issues
- Restaurant staff, manager, wait time, or service complaints
- Nutrition, allergen, or food safety questions
Food Safety, Allergen, and Gift Card Guidance
If your complaint involves food safety, a foreign object, illness, allergen concern, or a product-quality issue, document the item, restaurant location, date, receipt, and photos when possible. For urgent medical concerns or allergic reactions, contact a medical professional or emergency services instead of waiting for a corporate response.
For gift card complaints, keep the card number, PIN, receipt, purchase date, and any balance-check information. If a local restaurant closed and you still have an active gift card, contact Guest Relations and ask how the card can be used at another O’Charley’s location or whether any other option is available.
Franchise, Local Restaurant, and Closed Location Note
Restaurant complaints are often location-specific. The local manager may control first-level responses for food quality, service, staffing, refunds, pickup, and delivery problems. If a restaurant has closed, contact O’Charley’s Guest Relations for gift card, O’Club, or account questions rather than relying on a local phone number that may no longer be active.
O’Charley’s Reviews and Complaints
Current reader-submitted COH reviews for O’Charley’s include individual comments about food quality suggestions, a foreign-object or food safety concern, added-charge and refund complaints, delivery problems, closed-location gift card frustration, and local restaurant service issues. These comments reflect individual guest experiences and may vary by restaurant, manager, order method, date, delivery platform, and location.
If you leave an O’Charley’s review below, include the restaurant location, date of visit or order, issue type, support route used, and whether you contacted the local manager, Guest Relations, or a third-party delivery provider. Do not post private information such as full card numbers, addresses, phone numbers, gift card PINs, or personal account details.
About O’Charley’s
O’Charley’s Restaurant + Bar is a casual dining brand known for chicken tenders, burgers, steaks, seafood, salads, pies, weekend brunch, family meals, online ordering, and Southern hospitality. The brand began in Nashville and continues to use its Nashville roots as part of its identity.
Competitors and Related Corporate Office Pages
Customers researching O’Charley’s corporate office information may also compare related casual dining restaurant headquarters pages such as Applebee’s corporate office, Chili’s corporate office, Olive Garden corporate office, Logan’s Roadhouse corporate office, and Cracker Barrel corporate office. These restaurant brands often have similar complaint categories involving local service, food quality, refunds, online ordering, gift cards, and franchise or management escalation.
Related Resources
- O’Charley’s Official Guest Relations Page
- O’Charley’s Restaurant Locator
- O’Charley’s Menu
- O’Charley’s Nutrition Information
- O’Charley’s Allergen Information
- O’Charley’s O’Club
- O’Charley’s Careers
- Restaurant Growth Services
- Applebee’s Corporate Office
- Chili’s Corporate Office
- Cracker Barrel Corporate Office
Frequently Asked Questions About O’Charley’s Corporate Office
Where is O’Charley’s corporate office?
O’Charley’s current corporate and guest services support is tied to Restaurant Growth Services at 500 Interstate Blvd S, Suite 400, Nashville, TN 37210. Older listings often show 3038 Sidco Drive, Nashville, TN 37204.
What is O’Charley’s corporate phone number?
The O’Charley’s corporate / guest services phone number is 1-615-256-8500.
Is 3038 Sidco Drive still the best O’Charley’s address?
3038 Sidco Drive appears in older corporate filings and directory listings. For the updated page, the better current contact address is 500 Interstate Blvd S, Suite 400, Nashville, TN 37210.
How do I file a complaint about O’Charley’s?
Start with the local restaurant manager. If the issue is not resolved, use O’Charley’s official Guest Relations form and include the location, date, receipt, order details, photos, and requested resolution.
Who owns or manages O’Charley’s?
O’Charley’s is supported by Restaurant Growth Services, LLC, which provides management services to O’Charley’s Restaurant + Bar. Restaurant Growth Services is majority-owned by Cannae Holdings.
How do I contact O’Charley’s about a gift card?
Use O’Charley’s Guest Relations route and keep the gift card number, PIN, receipt, purchase date, and balance-check details. Do not post gift card numbers or PINs publicly.
Where can I find nutrition or allergen information?
Use the official O’Charley’s nutrition and allergen pages before ordering. Guests with serious allergies should also speak with the restaurant directly before placing an order.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate office, headquarters, phone number, address, complaint-route, and review information for major companies and brands. We focus on helping readers identify the correct corporate contact path while keeping official company information separate from reader-submitted reviews and complaints.
Page Update Note
This O’Charley’s corporate office page was reviewed and updated on June 29, 2026 to update the corporate / guest services address, clarify the older Sidco Drive listing, confirm the corporate phone number, add Restaurant Growth Services management information, add complaint escalation guidance, update related resources, and summarize current COH reader review themes.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with O’Charley’s Restaurant + Bar, O’Charley’s LLC, Restaurant Growth Services, LLC, Cannae Holdings, or any O’Charley’s restaurant location. This page is for informational purposes only. Restaurant ownership, support routes, menu items, gift card rules, allergen information, hours, pricing, and complaint handling may change over time. For order-specific help, contact O’Charley’s through its official website or local restaurant.
Share Your Experience
Have you contacted O’Charley’s corporate office, Guest Relations, a local restaurant manager, delivery provider, or Restaurant Growth Services about a food quality issue, wrong order, refund, gift card, O’Club problem, delivery issue, employee complaint, or customer service experience? Share your experience below. Include the restaurant location, issue type, contact route used, and whether your complaint was resolved, but do not post private information such as full payment details, addresses, phone numbers, gift card PINs, or account login information.
