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Papa Murphy’s, Unable to order a Pan Pizza! Went into our only Papa Murphy’s in town on a Tuesday just after 7pm. It was busy as usual due to the Tuesday deals. When I went to order my usual a large Pan Pizza, I was told they had no large pans, so I said okay then I would take a medium instead. Then I was told I couldn’t have any size pan pizza because they didn’t have any. Now how hard is it to put some dough into the pan mold and smooth it out? It is not like I came in at closing time, they don’t close for 2 hours. All they had to do is take a dough off of a large pizza and put it into the pan mold and form it since they are not the same size. It is called laziness. This is not the first time this has happened at the Emmett, Idaho location.

Papa Murphy’s, Italian sausage. We always get a pizza from Papa Murphy’s in Iron Mountain MI every Sunday, however instead of the Italian sausage being sausage balls, they changed the sausage to ground something. It has no taste, very greasy, and looks like mystery meat. Will no longer buy pizza from Papa Murphy’s until they can get the sausage back the way it used to be. We will go back to KwikTrip to get their meat lovers pizza, oh so good and you can tell what kind of meat is on it.

Papa Murphy’s, Declining quality. In the past ninety days, I have noticed a severe decline in the quality of product, specifically, sour-tasting sauce, chunks of what appears to be “mystery meat”, instead of Canadian bacon and Italian sausage, that can be identified as such. I live in Idaho, but have frequented the Papa Murphy’s shops in Sandpoint, Spokane ,and Spokane Valley. All three of the shops have declined in quality of product. It makes me wonder if all three of the shops are owned by the same people, and have all agreed to put out a poor product. My extended family all agree that quality has taken a nose dive. All of us will no longer buy your pizza as a result. Please look into this matter for you own good.

Papa Murphy’s, Not able to order pizza. Papa Murphy’s was offering BOGO this weekend and so we thought we would take you up on that offer. Fought and fought to get logged in and had to try several browsers before we could actually make the order for my brother-in-law and then it was my turn. No matter how many different browsers, or the phone App was I able to make an order. I could call one in but was told that they could not give me the discount. Finally, one of the workers said for my wife to come in and pick up the other order and they would help walk her through getting it done on the App. When she got there they appeared to not know about this, so we ended up being short two pizzas as we were expecting to get the discount!!! The employees said they had been having a hard time with the website.

Papa Murphy’s, Poor Customer Service from Guest Services. I’d give 4 stars but gave 1 due to the following. I’ve been trying to change our rewards phone number since March 2024 since the number on account is an old land line number we do no longer have. When you login into your rewards account it does not allow you to change your phone number. Last week I accidentally used my current phone number so lost out on rewards for the 2 pizzas I ordered. I want to keep the everything the same, just update the phone number. Emailing guestservices@papamurphys.com or calling guestservices at 1 888-260-7272 has been fruitless. Over the last 25 yrs we have purchased 100’s of pizzas and may stop. The level of customer service is deplorable.