Pep Boys is a national automotive service and tire company offering vehicle maintenance, repairs, inspections, tires, batteries and related products. Customers often look for the Pep Boys corporate office after a local service center or Customer Care representative has not resolved a repair, warranty, tire, billing, refund, towing, financing or employee-conduct complaint.
Pep Boys is headquartered at One Presidential Boulevard in Bala Cynwyd, Pennsylvania. The company does not currently publish a separate headquarters switchboard on its official corporate contact page. For customer complaints and service questions, call 1-800-737-2697 or email co*******@*****ys.com.
Pep Boys is headquartered at One Presidential Boulevard in Bala Cynwyd, Pennsylvania.
Pep Boys Corporate Office and Headquarters Information
- Legal Company: The Pep Boys – Manny, Moe & Jack LLC
- Parent Organization: Icahn Enterprises L.P.
- Pep Boys Corporate Office Address: 1 Presidential Boulevard, Suite 400, Bala Cynwyd, PA 19004
- Published Corporate Switchboard: Pep Boys does not currently identify a separate public headquarters number on its official corporate contact page.
- Pep Boys Customer Care: 1-800-737-2697
- Customer Care Hours: Monday–Saturday, 9:00 a.m.–6:00 p.m. Eastern Time
- Customer Care Email: co*******@*****ys.com
- Rebate Support: 1-833-761-6888
- Rebate Support Hours: Monday–Friday, 7:00 a.m.–7:00 p.m. Central Time
- Pep Boys Credit Card: 1-866-396-8254
- Fleet Services: 1-800-55-FLEET or 1-800-553-5338
- Fleet Services Email: Fl**********@*****ys.com
- Official Website: PepBoys.com
- Customer Care Contact Page: Contact Pep Boys
- Store Locator: Find a Pep Boys Location
- Schedule Service: Schedule Pep Boys Service
- Appointment Tracker: Track a Pep Boys Appointment
- Policies and Warranties: Pep Boys Policies
- Careers: Pep Boys Careers
- Chief Executive Officer: Joe Auriemma
- Chief Financial Officer: Cathy Ovchar
- Chief Accounting Officer: Hiral Patel
Important: Pep Boys does not currently list 1-215-430-9000 as a public corporate-office or Human Resources number on its official corporate contact page. Use 1-800-737-2697, co*******@*****ys.com or the corporate mailing address unless Pep Boys provides another department-specific contact.
The corporate headquarters is not a public repair facility, parts counter or complaint desk. Do not drive a vehicle or deliver tires, keys, parts or legal documents to the office without confirming the correct recipient and delivery instructions.
Where Is the Pep Boys Corporate Office?
Pep Boys’ headquarters is located at:
The Pep Boys – Manny, Moe & Jack LLC
1 Presidential Boulevard, Suite 400
Bala Cynwyd, PA 19004
Bala Cynwyd is near Philadelphia. Pep Boys expanded its office presence at One Presidential Boulevard in 2026, confirming that the location remains an active corporate office.
The address may be appropriate for:
- Written corporate complaints
- Legal and regulatory correspondence
- Vendor and business matters
- Media and corporate communications
- Complaints that remain unresolved after store and Customer Care contacts
It is generally not the correct destination for:
- Vehicle repairs
- Warranty inspections
- Tire returns
- Parts returns
- Towing a vehicle
- Job applications
- Employee payroll questions
How to Contact Pep Boys Customer Care
Call 1-800-737-2697 Monday through Saturday from 9:00 a.m. to 6:00 p.m. Eastern Time.
Customers can also email co*******@*****ys.com or use the official online contact form.
Contact Customer Care for:
- An unresolved local service-center complaint
- A repair or workmanship concern
- A warranty question
- A tire or wheel complaint
- A refund that has not appeared
- An appointment or vehicle-status problem
- A billing or unauthorized-service concern
- A rebate problem
- A product or online-order issue
- A towing complaint
- A request for regional or corporate escalation
Local Pep Boys operating hours differ from Customer Care hours. Use the store locator to find the direct telephone number and current hours for the location involved.
How to File a Pep Boys Corporate Complaint
Use the following escalation process:
Contact the Service Center Manager
Start with the manager at the location that performed the service or sold the tires or product.
Ask the manager to review:
- The original customer complaint
- The inspection and diagnosis
- The estimate and authorization
- The service work order
- The technician notes
- The parts and labor charged
- The vehicle condition before and after service
- The applicable warranty
- The requested refund, repair or adjustment
Request a written explanation when the location denies responsibility or warranty coverage.
Contact Pep Boys Customer Care
Call 1-800-737-2697 or email co*******@*****ys.com when local management has not resolved the matter.
Ask for:
- A complaint or case number
- The representative’s name
- The expected response time
- Escalation to a regional or corporate team
- Written confirmation of any promised refund or repair
Write to the Pep Boys Corporate Office
A written complaint can be addressed to:
The Pep Boys – Manny, Moe & Jack LLC
Attention: Customer Complaint or Appropriate Department
1 Presidential Boulevard, Suite 400
Bala Cynwyd, PA 19004
Include copies rather than originals of receipts, work orders, photographs and other evidence.
Writing to headquarters does not guarantee direct contact with the CEO or another executive. The matter may be routed to Customer Care, regional management, the service center, the warranty administrator, Synchrony or another department.
What to Have Ready Before Contacting Pep Boys
Prepare:
- The Pep Boys location and store number
- The service or purchase date
- The vehicle year, make and model
- The current mileage
- The work-order and invoice numbers
- The original estimate
- The final invoice
- The services and parts authorized
- The warranty information
- Photographs and video
- Diagnostic reports from another repair facility
- Towing and transportation receipts
- The names of managers previously contacted
- Any existing Customer Care case number
- The specific resolution requested
Do not publish a complete vehicle identification number, payment-card number, financing account, home address, insurance policy, medical history or private employee information in a public review.
Pep Boys Estimates and Repair Authorization Complaints
Before approving repairs, ask Pep Boys to identify:
- The customer’s reported concern
- The recommended diagnosis
- The labor charges
- Each part being installed
- Shop supplies and disposal fees
- Taxes
- Outside or special-order parts
- Optional warranties or protection products
- The estimated completion date
Do not approve a repair based only on a verbal total when a written estimate is available.
Ask whether additional authorization will be required if the technician finds more work.
When declining a service or optional protection product, confirm that it does not appear on the final work order.
Save text messages, electronic approvals and screenshots from Pep Boys’ mobile appointment system.
Unexpected or Unauthorized Pep Boys Repairs
When the invoice includes a service or product that the customer does not remember approving:
- Request the signed or electronic authorization.
- Ask when and how approval was obtained.
- Compare the approved estimate with the final invoice.
- Ask the service-center manager to identify the disputed item.
- Submit a written complaint to Customer Care.
An unexpected charge does not by itself establish fraud or intentional misconduct. Preserve the documents and describe the transaction factually.
State consumer-repair laws differ. A state automotive-repair regulator, licensing agency or consumer-protection office may provide additional information about estimates and authorization requirements.
Pep Boys Service and Installed-Parts Warranty
Pep Boys’ general published policy states that automotive service and parts not covered by another specific warranty are generally warranted for:
90 days or 3,000 miles, whichever occurs first.
The invoice may provide a different or longer warranty.
Qualifying installed parts are generally covered for replacement for the longer of:
- Six months or 6,000 miles, whichever occurs first
- The manufacturer’s applicable warranty period
Labor to install the replacement part is generally covered for six months or 6,000 miles under the published installed-parts terms.
Certain categories have their own rules or exclusions, including:
- Tires
- Batteries
- Brake pads and shoes
- Wheel alignments
- Bulbs
- Wiper blades
- Fluids and filters
- Customer-supplied parts
- Racing or high-performance equipment
Review the invoice and warranty language for the actual service performed.
How to Request Pep Boys Warranty Service
Bring:
- The vehicle
- The sales receipt
- The service work order
- The warranty documentation
- Evidence that the original problem returned
Pep Boys states that warranty service is available through Pep Boys Service and Tire Centers. It generally does not promise reimbursement for work performed by another repair facility without prior authorization.
Contact Pep Boys before paying another shop to correct a claimed Pep Boys warranty problem.
Repeated Pep Boys Repair Problems
When a vehicle returns with the same symptom:
- Record the date and mileage.
- Return promptly to a Pep Boys location.
- Explain that the previous repair did not correct the concern.
- Ask the complaint to be written exactly on the new work order.
- Request a reinspection under the applicable warranty.
- Ask for a written diagnosis and proposed solution.
If the vehicle may be unsafe, do not continue driving it solely to document the problem. Arrange safe transportation or towing.
A second opinion can help identify a concern, but Pep Boys’ published warranty generally excludes reimbursement for another facility’s work unless it was authorized.
Pep Boys Tire Warranty and Tire Complaints
Pep Boys sells and installs passenger-car, light-truck and SUV tires.
Common tire complaints can involve:
- Vibration
- Pulling or alignment
- Air loss
- Uneven wear
- A damaged wheel
- An incorrect tire size
- Road-hazard damage
- A disputed mileage adjustment
- Missing or damaged tire-pressure sensors
- Loose lug nuts
Pep Boys’ published tire warranty generally provides free replacement for qualifying material or workmanship defects during the first 90 days. Later adjustments may be prorated based on remaining tread or warranted mileage.
Coverage exclusions can include:
- Improper inflation
- Misalignment
- Improper maintenance
- Accident damage
- Neglect or abuse
- Vandalism
- Racing or off-road use
- Commercial, delivery or rental-vehicle use
Pep Boys Ride Happiness Guarantee
Pep Boys currently advertises a satisfaction exchange for a qualifying set of four installed tires within:
30 days or 1,000 miles.
The customer is generally responsible for installation costs and any price difference for the replacement tires. Damage caused by road hazards, accidents, abuse or neglect is excluded.
Review the complete terms before relying on the program.
Wheel and Lug-Nut Safety
Pep Boys warns that lug nuts on new custom or alloy wheels should be checked after the first 25 miles.
Contact a qualified service provider promptly when:
- A wheel feels loose
- The vehicle vibrates severely
- A tire rapidly loses air
- A warning light appears
- The vehicle pulls sharply
- A wheel or tire appears damaged
Do not continue driving when the vehicle may be unsafe.
Pep Boys Oil-Change and Engine Complaints
Before leaving after an oil change:
- Check for warning lights.
- Confirm the oil specification and quantity on the invoice.
- Look for visible leaks.
- Listen for unusual engine noise.
- Confirm that the oil-life monitor was reset when applicable.
Stop the vehicle safely and seek assistance when:
- The oil-pressure warning appears
- The engine begins knocking
- Oil is visibly leaking
- The engine overheats
- The vehicle loses power
Preserve the oil-change receipt, tow record, photographs, diagnostic reports and any oil or filter removed during a later inspection when appropriate.
A public review cannot determine which company caused an engine failure. An independent technical inspection may be necessary when multiple repair businesses were involved.
Pep Boys Battery and Electrical Complaints
Battery and starting complaints may involve:
- A battery that fails shortly after service
- A vehicle left running during service
- A discharged battery
- An alternator or starter diagnosis
- Damaged terminals
- An electrical warning light
Request the test results and ask whether the diagnosis was based on:
- Battery voltage
- Cold-cranking performance
- Charging-system output
- Starter draw
- Diagnostic trouble codes
Batteries, alternators and starters have separate warranty and return limitations. Bring the receipt and vehicle for testing.
Pep Boys Refund and Billing Complaints
When Pep Boys agrees to a refund, request:
- The approved amount
- The date it was submitted
- The payment method receiving the credit
- A refund receipt or confirmation
- The expected processing period
Pep Boys states that a card refund may take up to 10 business days to appear.
A pending authorization is not always a completed charge. Confirm whether the disputed transaction has fully posted.
For a duplicate or disputed charge:
- Compare the estimate, work order and final invoice.
- Identify the exact disputed amount.
- Contact the service-center manager.
- Open a Customer Care complaint.
- Contact the card issuer when a fully posted billing error remains unresolved.
Do not file a card dispute merely because the refund is still within the stated processing period.
Pep Boys Merchandise Returns
Pep Boys’ current general return policy allows many eligible products to be returned with the original receipt within 30 days.
Restrictions can apply to:
- Special-order merchandise
- Uninstalled tires
- Tire chains
- Batteries, alternators and starters
- Installed electrical products
- Opened or consumed merchandise
- Clearance products
- Outside-purchased parts
- Auto Plus products
Some special-order products and uninstalled tires may carry a 20% restocking fee.
A purchase returned without a receipt may qualify only for in-store credit at the lowest recent selling price, and identification may be required.
Contact Customer Care before shipping or returning an online order.
Pep Boys Price Match Guarantee
Pep Boys advertises an in-store price-match policy for qualifying comparable:
- Tires
- Automotive services
The request can generally be made:
- At the time of purchase
- Within 30 days of an eligible purchase with the receipt
Bring the competitor’s current advertisement, written estimate, invoice or price listing.
Exclusions include certain:
- Online-only sellers
- Wholesale or auction pricing
- Special sales events
- Clearance products
- Financing offers
- Commercial and fleet sales
- Special-order or outsourced work
- Taxes, disposal and delivery charges
Comparable tires must meet Pep Boys’ brand, size, rating and warranty requirements.
Pep Boys Credit Card and Synchrony Support
The Pep Boys Synchrony Car Care credit card can be used for qualifying Pep Boys and other automotive purchases.
Call 1-866-396-8254 for:
- Account access
- Payments
- Statements
- Available credit
- Lost or stolen cards
- Promotional-financing questions
- Billing disputes involving the credit account
Pep Boys service-center employees and Customer Care generally cannot change Synchrony account balances, interest charges, payment records or credit reporting.
Promotional financing may charge interest from the purchase date when the promotional balance is not paid in full by the deadline. Review the credit agreement and monthly statements carefully.
Pep Boys Rebates
For rebate questions, call 1-833-761-6888 Monday through Friday from 7:00 a.m. to 7:00 p.m. Central Time.
Keep:
- The sales receipt
- The rebate form
- The product information
- The submission confirmation
- The tracking or reference number
- A copy of the offer terms
Verify whether the promotion is a Pep Boys rebate, manufacturer rebate or Synchrony statement-credit offer because each can have a different administrator.
Pep Boys Appointments and Vehicle-Status Complaints
Customers can schedule service online or directly with a Pep Boys location.
An appointment time does not always guarantee that a technician will begin work immediately.
Before leaving the vehicle, confirm:
- The expected inspection time
- The estimated completion date
- How additional repairs will be authorized
- How status updates will be delivered
- Whether the vehicle will remain overnight
- Where keys will be secured
Use Pep Boys’ Appointment Tracker where available.
Contact the location manager when the vehicle remains at the shop longer than expected or updates are not being provided.
Pep Boys Towing and Transportation Complaints
Pep Boys directs towing inquiries through 1-800-737-2697.
Before accepting towing or transportation arrangements, ask:
- Who operates the towing service
- Who is responsible for the charge
- Where the vehicle will be taken
- Whether storage fees can apply
- Whether a rental car, rideshare or loaner is included
Pep Boys’ general service warranty excludes towing, rental cars, transportation costs, inconvenience and loss of use unless another written agreement provides otherwise.
Obtain a written promise before relying on reimbursement for a tow, rideshare, rental car or other transportation expense.
Vehicle Damage or Safety Concerns After Pep Boys Service
Stop driving and seek appropriate help when a vehicle shows:
- Brake failure or severe brake noise
- Loose wheels
- Rapid tire-pressure loss
- Steering problems
- Oil-pressure warnings
- Overheating
- Fuel or fluid leaks
- Smoke or fire
- A serious electrical problem
For an immediate danger, move to a safe location and call emergency services.
Preserve:
- The vehicle condition
- Photographs and videos
- The Pep Boys invoice
- Towing records
- Independent inspection reports
- Removed parts when legally and practically available
Notify Pep Boys before authorizing repairs elsewhere when warranty coverage or responsibility may be disputed.
A public review is not a substitute for a professional safety inspection.
Pep Boys Service Work Orders and Arbitration Terms
Read the service work order and invoice before signing or accepting them electronically.
Pep Boys’ published service terms state that certain disputes relating to services, work orders and invoices are subject to individual binding arbitration.
Those terms may affect:
- Where a dispute is heard
- Whether the dispute proceeds before an arbitrator
- The ability to participate in a class or representative action
- Filing procedures and deadlines
Review the current arbitration information and obtain qualified legal advice when necessary. CorporateOfficeHeadquarters.com cannot interpret a contract or provide legal advice.
Pep Boys Fleet Services
Pep Boys Fleet Services can be reached at:
- Fleet Phone: 1-800-55-FLEET or 1-800-553-5338
- Fleet Email: Fl**********@*****ys.com
Fleet support may include:
- Maintenance and repair programs
- Commercial vehicle service
- National account assistance
- Towing arrangements
- Service reporting
- Multi-location fleet maintenance
Consumer warranties may exclude commercially used vehicles. Fleet customers should review their commercial agreement rather than relying on ordinary consumer warranty language.
Pep Boys Careers and Human Resources
Search and apply through the official Pep Boys careers website.
Career areas may include:
- Automotive technicians
- Service advisors
- Store and service managers
- Tire technicians
- Fleet operations
- Customer Care
- Finance and accounting
- Technology
- Marketing
- Human Resources
- Corporate positions
Pep Boys does not currently publish 1-215-430-9000 as its public Human Resources number.
Applicants should use the official careers and application system rather than Customer Care.
Current employees should use their manager, internal employee portal, payroll administrator or assigned Human Resources representative.
CorporateOfficeHeadquarters.com cannot access applications, schedules, personnel files, payroll, tax forms, benefits or employment-verification records.
Pep Boys Ownership and Corporate Leadership
Pep Boys was founded in Philadelphia in 1921 by Navy veterans Emanuel “Manny” Rosenfeld, Maurice “Moe” Strauss, Moe Radavitz and Graham “Jack” Jackson.
Icahn Enterprises acquired Pep Boys in 2016.
Pep Boys remains part of Icahn Enterprises’ automotive operations. Icahn Enterprises trades on Nasdaq under the symbol IEP. Pep Boys is not independently traded and does not have its own public stock symbol.
Current Pep Boys leadership includes:
- Joe Auriemma: Chief Executive Officer
- Cathy Ovchar: Chief Financial Officer
- Hiral Patel: Chief Accounting Officer
Pep Boys currently describes itself as an automotive service provider with more than 800 locations across the United States and Puerto Rico.
Pep Boys Reviews and Complaints
Visible submissions to CorporateOfficeHeadquarters.com currently include individual reports involving:
- An unresolved tire-and-rim transaction
- A requested refund or replacement tire
- A recurring squealing noise after a costly repair
- A reportedly promised refund
- A vehicle sent to another repair facility after Pep Boys said it could not diagnose it
- A dispute involving oil reportedly added to a vehicle
- A battery and towing complaint after an oil change
- A check-engine light after belt and fluid service
- An allegedly undisclosed optional protection product
These are individual reader reports. They do not prove that every Pep Boys service center, employee, diagnosis, repair, tire, warranty or refund produces the same experience.
The visible reviews should be edited to:
- Correct spelling and punctuation
- Remove unnecessary employee names
- Remove threats and repetitive statements
- Replace accusations of theft or deliberate damage with neutral descriptions of the disputed transaction
- Separate Pep Boys’ alleged actions from those of Take 5, Fleet Response or another business
- Preserve useful dates, amounts, services and requested resolutions
Helpful reviews identify:
- The Pep Boys location
- The approximate service date
- The vehicle and mileage
- The service authorized
- The amount charged
- The problem after service
- The managers and support routes contacted
- Whether the matter was resolved
Do not publish full vehicle identification numbers, payment details, employee home addresses, insurance records or unsupported criminal allegations.
About Pep Boys
Pep Boys was established in Philadelphia in 1921 and has operated in the automotive aftermarket for more than a century.
The company currently focuses on services such as:
- Oil changes
- Tire sales and installation
- Wheel alignment and balancing
- Brake service
- Battery testing and replacement
- Steering and suspension service
- Heating and air-conditioning service
- Engine diagnostics
- State inspections at participating locations
- Hybrid and electric-vehicle service at selected locations
- Fleet maintenance
- Towing assistance
Available services, brands, technician capabilities, appointment times and operating hours vary by location.
Pep Boys Competitors and Related Corporate Office Pages
Consumers comparing automotive service companies may also find these pages useful:
- Firestone Complete Auto Care Corporate Office
- Jiffy Lube Corporate Office
- Tire Choice Corporate Office
- Take 5 Oil Change Corporate Office
- Midas Corporate Office
Official Pep Boys Resources
- Official Pep Boys Website
- Pep Boys Customer Care
- Pep Boys Store Locator
- Auto Service and Appointments
- Pep Boys Frequently Asked Questions
- Returns, Warranties and Price Match Policies
- Pep Boys Arbitration Information
- Pep Boys Synchrony Credit Card
- Pep Boys Careers
- Pep Boys Corporate Newsroom
- Pep Boys Privacy Policy
- Pep Boys Accessibility Information
Frequently Asked Questions About Pep Boys Corporate Office
Where is the Pep Boys corporate office?
Pep Boys is headquartered at 1 Presidential Boulevard, Suite 400, Bala Cynwyd, Pennsylvania 19004.
What is the Pep Boys corporate-office phone number?
Pep Boys does not currently identify a separate public headquarters switchboard on its official corporate contact page. Call Customer Care at 1-800-737-2697 for consumer assistance.
Is 1-215-430-9000 the Pep Boys corporate number?
That number has been listed by third-party directories and older references, but it is not currently identified as the public corporate number on Pep Boys’ official contact page. Use 1-800-737-2697 unless Pep Boys provides another number.
What is the Pep Boys Customer Care number?
Call 1-800-737-2697.
What are Pep Boys Customer Care hours?
Pep Boys currently lists Customer Care hours as Monday through Saturday, 9:00 a.m. to 6:00 p.m. Eastern Time.
What is the Pep Boys customer-service email?
Email co*******@*****ys.com.
How do I file a complaint against Pep Boys?
Start with the service-center manager. If the matter remains unresolved, contact Customer Care, request a case number and ask for regional or corporate escalation.
How do I contact a specific Pep Boys location?
Use the official store locator to find the location’s telephone number, address and hours.
How do I track a Pep Boys appointment?
Use Pep Boys’ Appointment Tracker or contact the location where the vehicle was left.
What is Pep Boys’ service warranty?
Pep Boys’ general policy provides 90-day or 3,000-mile coverage for many services and parts unless the invoice specifies different terms.
Are installed Pep Boys parts covered?
Qualifying installed parts generally have replacement coverage for the longer of six months/6,000 miles or the manufacturer’s warranty. Labor generally has six-month or 6,000-mile coverage, subject to exclusions.
Can I use the warranty at another Pep Boys location?
Pep Boys states that warranty service is available at any Pep Boys Service and Tire Center. Bring the vehicle, receipt and service work order.
Will Pep Boys reimburse another repair shop?
Pep Boys’ published warranty says it generally will not pay for warranty work performed elsewhere. Contact Pep Boys before authorizing outside repairs.
What is the Pep Boys tire satisfaction guarantee?
Pep Boys advertises a 30-day or 1,000-mile Ride Happiness Guarantee for qualifying sets of four installed tires, subject to exclusions and replacement-installation costs.
How long do Pep Boys refunds take?
Pep Boys states that a payment-card refund can take up to 10 business days to appear.
What is the Pep Boys credit-card phone number?
Call Synchrony at 1-866-396-8254.
What is the Pep Boys rebate phone number?
Call 1-833-761-6888 Monday through Friday from 7:00 a.m. to 7:00 p.m. Central Time.
Does Pep Boys offer towing?
Pep Boys directs towing inquiries through Customer Care at 1-800-737-2697. Coverage and charges depend on the arrangement involved.
Does Pep Boys have a price-match policy?
Yes. Pep Boys advertises an in-store price match for qualifying comparable tires and automotive services, subject to eligibility rules and exclusions.
Who owns Pep Boys?
Pep Boys is part of Icahn Enterprises.
Who is the CEO of Pep Boys?
Joe Auriemma is Chief Executive Officer of Pep Boys.
How many Pep Boys locations are there?
Current Pep Boys corporate materials describe a network of more than 800 locations across the United States and Puerto Rico.
How do I apply for a Pep Boys job?
Search and apply through the official Pep Boys careers website. Customer Care is not the recruiting or employee Human Resources department.
What should I do when my vehicle may be unsafe after service?
Stop driving when it is unsafe, move to a safe location, arrange emergency or towing assistance and preserve the service records and vehicle condition.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has published corporate-office addresses, company contact information and consumer reviews for many years.
This page distinguishes Pep Boys headquarters from Customer Care, individual service centers, Synchrony credit-card support, rebate support, Fleet Services, towing, warranties, returns, careers and Human Resources.
Addresses, telephone numbers, executives, operating hours, warranties, financing promotions and company policies can change. Verify important information through Pep Boys before mailing documents, authorizing repairs, returning merchandise or relying on warranty coverage.
Page Update Note
This Pep Boys corporate-office page was updated to verify the current Bala Cynwyd headquarters address, remove an unverified corporate and Human Resources phone label, add the official Customer Care email and support hours, update ownership and leadership, clarify Pep Boys’ current automotive-service focus, preserve and center the existing image, and add practical guidance for complaints, repair authorization, warranties, tires, refunds, financing, towing, safety and careers.
The existing CustomerServiceNumbers.com Pep Boys page should be updated with the current Bala Cynwyd address and Customer Care hours before it is linked from this article.
Last Updated: July 21, 2026
Share Your Experience with Pep Boys
Have you contacted a Pep Boys service center, Customer Care or the corporate office? Share a factual review below and include:
- The location and approximate service date
- The vehicle and service involved
- The amount charged
- The complaint or warranty issue
- The managers and support routes contacted
- Whether Pep Boys responded
- How the matter was resolved
Do not publish full vehicle identification numbers, work-order numbers, payment-card details, financing accounts, insurance information, employee home addresses or unsupported accusations of criminal conduct.
Disclaimer
CorporateOfficeHeadquarters.com is an independent informational and consumer-review website. It is not affiliated with, endorsed by, authorized by or operated by Pep Boys, The Pep Boys – Manny, Moe & Jack LLC, Icahn Enterprises, Icahn Automotive, Synchrony, any service center, towing provider, fleet administrator, manufacturer or repair facility.
CorporateOfficeHeadquarters.com cannot access appointments, vehicles, repair records, warranties, refunds, credit-card accounts, rebates, fleet accounts, job applications, personnel files or Pep Boys Customer Care cases. Nothing on this page is automotive, mechanical, legal, financial, insurance or safety advice. Company information and policies may change.