Reach Rodeway Inn Corporate Office 

Bathroom tub was disgusting (mold and poor patch work). Sink had rust and there were stains all over the carpet! The heat on the radiator didn’t work and it was 15° outside. Couldn’t connect to the Internet and the front desk was no help.

The bed had an order of something I never in my life smelled I tried to sleep but I couldn’t I stayed up all night a week later I still smell that Oder a12, wooden block beneath the toilet to the floor riches crawling all over the tv a counters mole on the ceiling mole round the floors one comer to the other round the whole floor the room the bathroom floor round the bathtub the room just stink a foul Oder I can’t forget me my cousin had two rooms we had to go to a different hotel a spend extra money after we had paid for this two prior when I told them in the office she were nonsullant an I wanted my money back she refuses this place should not be open it is a health hazardous it’s 5025 market st. Wembelton Nc.Roadway I am Suites SMH the electric plug didn’t work over the sink the tub is filthy filthy this place needs to be condemned and burnt to the ground. Awful. an I want every dime I paid them those scammers!’And I took plenty o photos of that filthy place!

I had an unfortunate experience during my three-week stay at a hotel located at 5460 Central Ave Pike in Knoxville, TN (zip code 37912). Despite personally booking my room and informing the hotel staff about my service dog and therapy dog, I was charged a pet fee for one of them upon arrival. The issues didn’t stop there – throughout my stay, I faced constant harassment, interference with deliveries, and inconsistent charges for my pets.

I later discovered that charging any fee for service animals or therapy dogs is against the law, and I attempted to resolve the matter by providing proper documentation. However, my request for a refund was denied, and I encountered numerous challenges in the process.

In addition to these issues, I was placed in an unsanitary room with cleanliness concerns, and my requests for room changes were not accommodated promptly. Despite reaching out to the corporate office for assistance, the resolution remained elusive.

I’m currently pursuing legal action against the hotel for emotional distress, discrimination, and other grievances stemming from this experience. I strongly caution others against booking through this hotel and its associated chain, as my experience has left me deeply dissatisfied with their handling of the situation and their apparent disregard for ethical practices.

Booked a room in Lawton, ok. Bedbugs under the mattress, blood stains on sheets and mattress, and pillows look like they were found in an alley. No towels, no iron, the floors were dirty and slippery, toilet seat didn’t even fit on the toilet. Walked out and took a loss. Denied my refund. Do not stay here!

We had a reservation at Rodeway Inn in Benton, AR. When we arrived, we gave the man and woman behind the counter my service dog’s ID card. The man tossed it back and said no animals allowed. I told him that was illegal and he said he didn’t care. He said he didn’t have the $20 it takes to clean the rooms after a pet stay. He said for us to go stay in the street or wherever and told us to leave. I asked about a room refund and he acted like he was going to fight me. We called the police and filed a report. Apparently not the first time they have had issues with patrons. CFS #93284 is the police report number regarding an incident that was given to me by the Officer who took the report. They refused to give their names to the police. I am a Veteran with a service dog and have never had any issues with any other hotel regarding a service dog over the years. These foreigners do not abide by our US Civil Rights and ADA laws at this hotel. There will be a lawsuit against this hotel and Rodeway Inn Corporate if they are allowing their franchisees to break the law.