Reach Rodeway Inn Corporate Office 

Bathroom tub was disgusting (mold and poor patch work). Sink had rust and there were stains all over the carpet! The heat on the radiator didn’t work and it was 15° outside. Couldn’t connect to the Internet and the front desk was no help.

The bed had an order of something I never in my life smelled I tried to sleep but I couldn’t I stayed up all night a week later I still smell that Oder a12, wooden block beneath the toilet to the floor riches crawling all over the tv a counters mole on the ceiling mole round the floors one comer to the other round the whole floor the room the bathroom floor round the bathtub the room just stink a foul Oder I can’t forget me my cousin had two rooms we had to go to a different hotel a spend extra money after we had paid for this two prior when I told them in the office she were nonsullant an I wanted my money back she refuses this place should not be open it is a health hazardous it’s 5025 market st. Wembelton Nc.Roadway I am Suites SMH the electric plug didn’t work over the sink the tub is filthy filthy this place needs to be condemned and burnt to the ground. Awful. an I want every dime I paid them those scammers!’And I took plenty o photos of that filthy place!

I had an unfortunate experience during my three-week stay at a hotel located at 5460 Central Ave Pike in Knoxville, TN (zip code 37912). Despite personally booking my room and informing the hotel staff about my service dog and therapy dog, I was charged a pet fee for one of them upon arrival. The issues didn’t stop there – throughout my stay, I faced constant harassment, interference with deliveries, and inconsistent charges for my pets.

I later discovered that charging any fee for service animals or therapy dogs is against the law, and I attempted to resolve the matter by providing proper documentation. However, my request for a refund was denied, and I encountered numerous challenges in the process.

In addition to these issues, I was placed in an unsanitary room with cleanliness concerns, and my requests for room changes were not accommodated promptly. Despite reaching out to the corporate office for assistance, the resolution remained elusive.

I’m currently pursuing legal action against the hotel for emotional distress, discrimination, and other grievances stemming from this experience. I strongly caution others against booking through this hotel and its associated chain, as my experience has left me deeply dissatisfied with their handling of the situation and their apparent disregard for ethical practices.

Booked a room in Lawton, ok. Bedbugs under the mattress, blood stains on sheets and mattress, and pillows look like they were found in an alley. No towels, no iron, the floors were dirty and slippery, toilet seat didn’t even fit on the toilet. Walked out and took a loss. Denied my refund. Do not stay here!

I am staying at the Roadway Inn and Suites in Spokane Washington for one night on the way to my sister’s funeral. I have had one of the scariest nights of my life, it’s nearly six in the morning and I have not slept a wink. After the unfriendly staff gave me my keycard, I found my way to the room, exhausted from hours of driving through both Montana and Idaho. The first thing I noticed is that there are two areas in the main parking lot with furniture from the rooms dragged out to the curb. At first, I didn’t think much about it and assumed maybe they were remodeling or dealing with mold. After finding my room, I discovered that the door had been kicked in and not fully repaired. The deadbolt lock was destroyed and not functional, and there was a gap between the door frame and the wall. After entering the room I saw that it had not been cleaned, there was garbage in the room including a mostly empty pint of chocolate ice cream with melted remnants inside. At this point I’m exhausted and I don’t have the energy to make a fuss with the rude hotel staff, I just wanted to get some rest and figured that perhaps my last-minute booking had inconvenienced the cleaning staff, so I decided not to complain and change rooms. From there, things got much, much worse. The room had a foul smell of incense covering up the smell of cigarettes. Again I decided that I would rather lay down to rest than make a fuss with hotel staff, and risk driving even further to find a different motel. The walls have stains and even the ceiling did as well. The bar of complimentary soap at the sink was unwrapped and the sink had dark stains across its surface as well as the floor of the shower. The inner lid of the toilet appeared to be smeared with red lipstick. I barricaded the door with both chairs provided in the room, nervous about the faulty lock. As I lay awake feeling uncomfortable despite how tired I was, I began listening in to the drug users in the parking lot below and their conversations. What I overheard happened at approximately 2:30 a.m. One man said to another man that the bodies of two young women had been found in the hotel recently, one from the first floor and one from the second where I was staying in room 202. The discussion was in response to one of the men inquiring to the other about the furniture lying on the curb in the parking lot, which I had noticed earlier. The man answered, explaining that the furniture had been cleared out from both murder scenes. He implied that the suspects had not been detained, stating that ‘they told me if they see those boys around here again they’ll call the cops’. I began to panic, far too late for me to find another hotel, and too emotional to drive through the night given the circumstances. I began to search on the internet, hoping that the man was making the crimes up. What I found was a long history of young women traveling alone, like myself, who had been brutally murdered in this specific motel – including a gruesome beheading only a few years ago. At this point, I began barricading the rest of the furniture against the door and listening carefully for any movement in the hallways or parking lot. Around 4 a.m. a couple began arguing below me, yelling and making loud crashing noises as if they were in a physical altercation. Then the woman wandered the parking area, screaming slurs and removing items of her clothing. Now I was too scared to leave my motel room to get into my car and leave the premises. About an hour ago I saw a man with some kind of uniform, not police but perhaps a security guard, searching the ground with a flashlight and discovering items of women’s clothing torn and thrown on the ground from the previous situation. He ignored the clothing and returned inside the lobby area. I am now planning to finish my drive without sleeping, and I feel dirty and uncomfortable after being unable to sleep or shower. I would like a refund and am unsure or unable as to how to go about this, as the front desk staff was cold and uncaring when I first arrived. There was also a dirty tack on the carpet floor of my room which I stepped on, piercing into the sole of my left foot. I have photos of the room that I would be more than willing to share with your corporate company, or the Spokane health department.