Reach Rodeway Inn Corporate Office Headquarters 

Rodeway Inn, This letter is to complain about the service I recently received from Rodeway Inn Fairgrounds-Casino. 6510 North Us Highway 301, Tampa, FL, 33610, US. No Coffee Maker, does not work Refrigerator, Swimming Pool – Outdoor is all dirt fill half way in said no pool cost him to much money for upkeep, broken Alarm Clock. Microwave; I think they cooked a cat in it and did not clean. The room safe because front door locks do not work. mini-Bar will call a warm box a mine bar then they got one, Bedbugs under the mattress, blood stains on sheets and mattress, and pillows look like they were found in an alley. The lobby was closed because they filled it with junk and you cannot get in. had night window with sign all over it saying no refunds after 10 mins in room. No good steps go up to the second floor. Hotel look if had no upkeep at all. Manage a bad way of giving bad service. Its hotel is a Rodeway Inn, then makes me think I will never stay at a Rodeway Inn. Needless to say, I was quite frustrated. I expected a much higher level of service from your company, and I am quite disappointed. Because I do not want to spend any more time on this problem, I think you wish me not to have your service. I will be informing my customers, friends and family and other companies about your bad service and about this experience.

Sincerely,

Bathroom tub was disgusting (mold and poor patch work). Sink had rust and there were stains all over the carpet! The heat on the radiator didn’t work and it was 15° outside. Couldn’t connect to the Internet and the front desk was no help.

I had an unfortunate experience during my three-week stay at a hotel located at 5460 Central Ave Pike in Knoxville, TN (zip code 37912). Despite personally booking my room and informing the hotel staff about my service dog and therapy dog, I was charged a pet fee for one of them upon arrival. The issues didn’t stop there – throughout my stay, I faced constant harassment, interference with deliveries, and inconsistent charges for my pets.

I later discovered that charging any fee for service animals or therapy dogs is against the law, and I attempted to resolve the matter by providing proper documentation. However, my request for a refund was denied, and I encountered numerous challenges in the process.

In addition to these issues, I was placed in an unsanitary room with cleanliness concerns, and my requests for room changes were not accommodated promptly. Despite reaching out to the corporate office for assistance, the resolution remained elusive.

I’m currently pursuing legal action against the hotel for emotional distress, discrimination, and other grievances stemming from this experience. I strongly caution others against booking through this hotel and its associated chain, as my experience has left me deeply dissatisfied with their handling of the situation and their apparent disregard for ethical practices.

Booked a room in Lawton, ok. Bedbugs under the mattress, blood stains on sheets and mattress, and pillows look like they were found in an alley. No towels, no iron, the floors were dirty and slippery, toilet seat didn’t even fit on the toilet. Walked out and took a loss. Denied my refund. Do not stay here!

One room we had was dirty and the roof leaked all over the bed and had no towels n no pillows and the second room we got moved to the toilet didn’t work and had no pillows and no towels and had spiders all over