Reach Safeway Corporate Office Headquarters 

The Safeway gas station located at 1207 So. 320th in Federal Way, Washington State is the worst representation for the Safeway Corporation. The grounds around the fuel pumps are very dirty with overflowing garbage because the garbage cans seldom get emptied. The pumps themselves never have the paper rolls refilled in order to have a printed receipt. Safeway needs to have a talk to the station manager regarding this issue.

Safeway, With a humble heart, and also retired from Albertsons, I felt compelled to report a complaint with Seaside, OR store. Normally Id go to store Manager, however, the issues are too many. Customers treated like a burden. Blatant poor attitudes. Dairy full of out of code sell dates. Clerks in checkout so slow, that the 30 item per minute, I once knew isn’t even quarter achieved. There’s obvious discipline, and leadership deficiencies. I don’t recognize what I once knew as a former manager and grocery clerk.

Safeway, service, cleanliness and overall Brand. I have shopped my neighborhood Safeway located on Rainier Avenue in Seattle for over 35 years. Over the last 5 years the store has turned into a revolving door of cashiers who in my opinion are not professional or lack training. They are constantly looking at their phones or eating at the register or yelling at each other. I can’t help to think that this particular Safeway is not on your radar in terms of investing in quality service since it’s not in upscale neighborhoods. It’s really disappointing that you can’t walk into any Safeway and have the same customer experience. I would suggest either investing in quality service or at least set a standard for your employees. I have been driving out of my way to shop other grocery stores – Trader Joe’s, Whole Foods, Metropolitan Market, QFC – because of the poor customer experience. Maybe you should just close the store and we can only hope that another chain will move into the location that actually cares about the customer experience.

Safeway, No credit for gas purchase. Today I spent $90. at the Safeway store in Cle Elum Wa and a few days ago I spent $49. Total of $139. I went to buy gas. At the pump it clearly states that a customer with Safeway card will receive .10 off per gallon after spending $100. or more. Well at the pump I received no credit and since this is a recurring problem, I went to the attendant, no credit. Phone number is correct. Why do you state that discount is available but never give it?

Safeway, Beyond Unprofessional – Glen Cove Vallejo, Ca. Tuesday 11/26 I encountered an employee with a name tag that read Vanessa (thin woman, braids). While checking out the cashier made eyes and held a conversation with the employee behind me in line about the work related matters. She continued to stare at him which prompted him to ask why are you looking at me like that? He also stated you just got here and you already look tired. They continued to talk about the newly promoted employee. No big deal I don’t mind conversations that do not involve me, so the unprofessionalism was not a problem. On Saturday, 11/30/24 I returned to the store to buy a few items, unfortunately I encountered the same cashier Vanessa (thin woman, braids). When I attempted to insert my card to pay she starts screaming repeatedly put your number in first, put your number in first, put your number in first, covers the machine with her hand, preventing me from inserting my card. I have never had a problem before with the order of my transaction. I didn’t have a problem on 11/26. The first encounter was unprofessional, the second encounter was unprofessional and rude. No one deserves to be berated during a simple check out at the grocery store.