Reach Safeway Corporate Office 

Safeway, Beyond Unprofessional – Glen Cove Vallejo, Ca. Tuesday 11/26 I encountered an employee with a name tag that read Vanessa (thin woman, braids). While checking out the cashier made eyes and held a conversation with the employee behind me in line about the work related matters. She continued to stare at him which prompted him to ask why are you looking at me like that? He also stated you just got here and you already look tired. They continued to talk about the newly promoted employee. No big deal I don’t mind conversations that do not involve me, so the unprofessionalism was not a problem. On Saturday, 11/30/24 I returned to the store to buy a few items, unfortunately I encountered the same cashier Vanessa (thin woman, braids). When I attempted to insert my card to pay she starts screaming repeatedly put your number in first, put your number in first, put your number in first, covers the machine with her hand, preventing me from inserting my card. I have never had a problem before with the order of my transaction. I didn’t have a problem on 11/26. The first encounter was unprofessional, the second encounter was unprofessional and rude. No one deserves to be berated during a simple check out at the grocery store.

Safeway Manager Willits Ca…Never smiles?! Sometimes we catch him Watching(ususally women) on honest Customers. He Does Not Speak When Spoken To, and is generally not a pleasant person! 10-2024

Safeway, My local store, in Seattle Washington, where I have shopped on and off for the past 25 years is implementing what I can only assume are the standard “upgrades” that are being pushed out in all of your stores; including the use of nearly exclusive self checkout, employee focus on delivery and mobile pickup, only one live checker during the early morning hours, and the use of an App to obtain instore coupons. In the neighborhood in which we live there are elderly who shop early and require assistance which is not readily availble because of the limited staff, there are several cultures and languages that would have difficulties understanding how to access these discounts which require App access only even once you have signed in with your phone number. Everyone does not possess a smart phone as well so, what I am saying is that your corporate stategy to connect with and have access to the shopping habits of those in the community who shop at the store is missing the mark. I feel that the corporation would do well to assess the community that it is serving, just as you did when the Kosher grocery store closed. Finally, I will admit that I often prefer to grocery shop on the other side of town from my own becasue of the manner in which this location is kept inside and out, the price of the groceries, and the selection of items. People on fixed incomes, of course, need to make their money stretch, the massive amounts of chips and processed foods is regretable, the fried food and take away section are very limited. There is a PCC just a few blocks away, there is a market for better options/more options. We deserve better in our neighborhood and I would appreciate your corporate group coming in and evaluating the situation not just waiting until the new construction of the community is concluded.

Safeway, I just called your McKinleyville store to find out if they have Bob’s Roqueford Dressing. The gentleman I talked to was unwilling to check for me. He said there was no way for him to do so and, if they carry it, it would be in the Produce Dept./Refrigerated. It seems to me that a short walk to that department wouldn’t be that difficult. What ever happened to Customer Service?

I have been a Safeway customer longer than any of your web developers have been alive – 61 years.

Today Iam in Marseiille, France, and heading home on Sunday. I tried to view the weekly ad for my local US Safeway, in Seattle, but I am blocked. I have been able to check on every website that I have in my favorites, with the exception of Safeway. I think I may start shopping at QFC since it is closer to my home anyway, and they don’t reject people from viewing their websites.