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Sears, Replacement oven delays! I have been waiting for a replacement oven since October 2024. I have been given several codes, and I received several cancellations. Something about the manufacturer was always the problem. Finally, last month, my stainless steel oven was delivered with scrapes, damaged, and the side wall is coming off. I didn’t notice any of this until after they left. The delivery men knew the extent of the damage because they did it! They brought me outside to show me a scrape, brought the oven in with straps, and set it down on a slant between my kitchen and dining area. It was in that position, you couldn’t see the oven door and drawer out of alignment. Even though Costco has been contracted by Sears for delivery, Sears has washed their hands of this whole ordeal. It is now up to the delivery department to replace the oven. My Holidays Were Ruined! No Wonder Sears Went Out Of Business.

Sears, 48″ Refrigerator. January 2024 call for service repair on 2010 Kenmore Pro refrigerator under a service master agreement. After 3 repair calls, the technician stated the parts are no longer available and this was being sent to the settlement division (February 2024). In March 2024 I was informed that it was still under review, and then in April they agreed on a settlement. I did not receive an email until May 2024 with the settlement amount that was to be used online to purchase another refrigerator; settlement included install and haul off of old refrigerator at no additional cost. On May 31, I ordered a 48″ GE refrigerator with settlement and my credit card for a total value of $11,000+, to be delivered June 7, 2024. The order was never received and when I call each month to inquire, they said no confirmation from manufacturer of delivery. It is now March 17, 2025, and my call this morning (9:20AM) is the same as previous calls. Sears either says they do not have a confirmation, supervisor will call you back, it will be delivered in one week or it has been delivered. As of today, I have not received the refrigerator, and my old refrigerator is still sitting in my kitchen. I would like the refrigerator I ordered or my money back to go elsewhere and order.

Sears, October To January 15 No Built-in Mirowave Service. I Don’t Have Any Expectations Of Getting Any Response However I Am A Praying Man So Here Goes!! Three And A Half Months And Four Or Five Service Technicians Ago Sears Service Started Repairing Our Built-in Range Hood Kenmore Microwave/Convection Combination Appliance!!! Yesterday We Get A Text With A Picture Of The Last Technician That He Is On His Way! Oops The House Number Was Missing Off The Address. He Had Been Here Before!!!! Got A Text Saying The Service Call Is Being Cancelled And That We Would Have To Start All Over Again! We Have Had The Home Repair Contract For Almost Four Years And Have Multiple Service Calls With The House Number Included! Pick Up The Cell Phone And Call Corporate Get The House Number!! Sure Are Frustating This 81 Year Old Customer!!

Sears Service center??? Really! Sears home repair to my home yesterday……..refridgerator is not defrosting……..requires an ASSY-Evaporator & comp. Tech Jacob doesn’t have the part……will need to order…….the kicker…………..hang on now……..$647.00

I called local app repair place that wasn’t open yesterday: today……..told them what I needed…….$102.99. When I was a child (50’s 60’s) Sears was the Golden Standard……..what in the world has happened to this co.??? Tried to get in touch with Daniel Pidgeon…….untouchable………..no one is too big to fail! Your phone service isn’t “service” at all. Leaves a lot to be desired. Never again.

Sears, Can’t speak to a real person/ Sears Home Services. Have a LG dishwasher under parts warranty. LG suggested SHS. After diagnosis, main control board had to be replaced. LG was sending the part to Sears as they were to make the replacement installation. Needed to send Sears some information. No customer service email address and just AI phone bots, can’t talk to a real person. 6 hours wasted trying to get information sent. No follow-up – NO customer service at all. No wonder Sears is going down the toilet. Go somewhere else for service. I gave this review a 1-star, as No-stars was not an option.